Management CH13

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True or False: A formal group typically has no officially appointed leader, although a leader may emerge from members of the group.

False

True or False: People tend to exert less effort when working in groups than when working alone, and this tendency is called dysfunctional conflict.

False

True or False: The use of teamwork is having minimal impact on individuals and organizations in today's workplace.

False

True or False: A group is defined as two or more freely interacting individuals who share collective norms, share collective goals, and have a common identity.

True

True or False: Certain kinds of conflict can be beneficial for organizations.

True

True or False: Compromising is a conflict-handling style most appropriate when both parties to a conflict have equal power.

True

True or False: Conflict is an enduring, normal part of the workplace.

True

True or False: Effective teamwork can result in significant improvements in organizational productivity.

True

True or False: The team size that is the most workable is 5 to 12 members.

True

Self-managed teams are groups of workers who have been given ________________.

administrative oversight

During the forming stage, the leader should:

allow people to become acquainted

Teamwork:

improves speed and decreases cost

The stage during which a group sets guidelines about issues like attendance and punctuality is the _________ stage.

norming

Knowledgeable workers who meet as a temporary team to deal with a specific issue and then disband are called a:

problem-solving team

_____________ is designed to elicit different opinions without inciting people's personal feelings.

Programmed conflict

To prevent groupthink, a manager should:

bring outsiders into the group regularly

Jacques says during his meeting with the task force, "Let's hear from those who don't agree with this choice." Jacques is performing a _________ role.

maintenance

A _______ is defined as a small group of people with complementary skills who are committed to a common purpose, performance goals, and approach for which they hold themselves accountable.

team

Workgroups with too much conflict are characterized by:

All of the above

Which of the following is NOT a source of conflict?

too many resources


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