Management Chapter 1 Test Bank

49. The Forestville Freeze is regionally known for its employee training programs. Managers at the Freeze conduct research to determine the best candidate interviewing techniques. This involves the use of which of the following management approaches? a. Administrative principles b. Bureaucratic c. Behavioral sciences d. Humanistic e. Scientific management

c. behavioral science

72. Which of the following would be a poor time management technique for a manager? a. Keeping a to-do list of responsibilities and commitments b. Prioritizing tasks on a to-do list to identify what is most important and urgent c. Taking care of e-mails and phone calls early in the day and saving big tasks for the afternoon d. Avoiding multitasking whenever possible e. Identifying what activities can be delegated to someone else

c. taking care of e-mails and phone calls early in the day and saving big tasks for the afternoon

29. Managers at small businesses and large corporations tend to emphasize the same managerial roles. a. True b. False

False

31. The earliest focus of management was on the humanity of production. a. True b. False

False

32. One of the major benefits of bureaucracy is that it allows for greater personal liberties of employees. a. True b. False

False

4. The individual performer is a generalist and coordinates a broad range of activities. a. True b. False

False

7. The humanistic perspective contains three subfields: scientific management, bureaucratic organizations, and administrative principles. a. True b. False

False

76. What is the central tension between historical forces in management thinking? a. Things of production vs. humanity of production b. Things of production vs. scientific numbers-driven approach c. Humanity of production vs. hierarchal structures d. The humanistic approach vs. the people-driven workplace e. The desire for greater production vs. the need for efficiency

a. things of production vs. humanity of production

59. A naturally occurring social group within an organization is a(n) _____. a. formal organizational structure b. informal organization c. bureaucratic organization d. human resources perspective e. Theory X assumption

b. informal organization

48. Which of the following is a characteristic of a traditional management approach? a. Managers play the role of an enabler. b. Managers supervise team members' tasks. c. Managers constantly mobilize for change. d. Managers lead and empower teams. e. Managers encourage conversation and collaboration.

b. managers supervise team members' tasks

46. A small business manager might find himself or herself being asked to attend events and serve as the face of the company more often than him or her counterpart at a large organization, giving him or her a bigger role as a ________. a. monitor b. spokesperson c. liaison d. resource allocator e. leader

b. spokesperson

84. Many bossless companies operate in __________. a. small business communities b. technology-driven industries c. large manufacturing settings d. nonprofit organizations e. Asian countries

b. technology-driven industries

63. What approach has the Oregon Ducks' football team abandoned when it comes to coaching players? a. The Millennial approach b. The drill sergeant approach c. The empowering approach d. The collaborative approach e. The enabler approach

b. the drill sergeant approach

69. Which of the following contributed to Zynga's bad reputation and low share prices? a. Most of its management lacked key technical skills. b. The founder's aggressive style made it difficult to build a cohesive team. c. The CEO set unreasonable expectations the company was unable to meet. d. It was discovered that the company's growth resulted from illegal business practices. e. There was no longer a demand for their product in the changing marketplace.

b. the founder's aggressive style made it difficult to build a cohesive team

77. Who is considered the father of scientific management? a. Frank B. Gilbreth b. Henry Gantt c. Frederick Winslow Taylor d. Max Weber e. Henri Fayol

c. Frederick Winslow Taylor

52. From the 1950s until today, which of the following management perspectives has remained the most prevalent? a. Systems b. Qualitative c. Scientific management d. Quantitative e. Humanistic

e. humaistic

58. Which of the following was a key finding in the Hawthorne studies? a. Stronger lighting increased productivity. b. More money resulted in increased productivity. c. Productivity increased with autocratic leadership. d. Higher temperatures reduced productivity. e. Human relations increased productivity.

e. human relations increased productivity

45. If a manager finds a severe decline in employee morale and direction, he or she may need to spend more time in the __________ role. a. negotiator b. resource allocator c. figurehead d. monitor e. leader

e. leader

34. Regina, owner and operator of a small restaurant, believes that her most important task as manager is establishing goals for the restaurant and deciding what must be done to achieve them. This involves which of the following aspects of what managers do? a. Organizing b. Motivating and communicating c. Measuring d. Developing people e. Setting objectives

e. setting objectives

61. What is the number one global management tool that was used for 2014-2015? a. Customer relationship management b. Employee engagement surveys c. Outsourcing d. Benchmarking e. Mission and vision statements

a. customer relationship management

47. In order to serve clients with limited resources, nonprofit managers must focus on ______. a. keeping costs as low as possible b. great customer service c. creating inexpensive goods d. employee performance e. roles like leader, monitor, and negotiator

a. keeping costs as low as possible

50. The management science perspective emerged after World War II to treat problems associated with _____. a. modern global warfare b. environmental issues c. employee involvement d. Germany e. improving manufacturing

a. modern global warfare

35. The senior managers at a large clothing company decide to become the number one service-quality clothing company in the world. They are engaging in the management function of _______. a. planning b. organizing c. leading d. controlling e. dreaming

a. planning

51. Within his role as a financial accountant, Roger uses the capital asset pricing model and other mathematical tools to help clients keep track of their finances. Which of the following perspectives or approaches does Roger apply the most at his work? a. Quantitative perspective b. Qualitative perspective c. Humanistic approach d. Behavioral science approach e. Scientific management approach

a. quantitative perspective

65. A group of 10 people get together with the purpose of raising awareness about the environment in their community. They hold weekly meetings to decide on what kinds of activities to do and whose responsibility it is to implement them. Not everyone shows up every week, and two of the members end up doing all of the work. What aspect of an organization does this group fail to fulfill? a. Being goal directed b. Being deliberately structured c. Meeting the requirements of a social entity d. Making profits e. Achieving efficiency

b. being deliberately structured

43. Gail Griffith, manager of the finance division, distributes relevant information every day to all her employees, enabling them to make quality decisions. Gail is performing which of the following roles? a. Monitor b. Disseminator c. Spokesperson d. Disturbance handler e. Figurehead

b. dissemitor

78. Feel Good Co. takes the administrative principles approach to management. They have trained all their managers to take the best approach for their specific team and have also given employees the training to excel at their particular job duties. What principle of management are they practicing? a. Unity of command b. Division of work c. Unity of direction d. Scalar chain e. Humanity of production

b. division of work

40. For a widget manufacturing company, measuring the numbers of hours worked by employees to produce enough widgets to meet their first quarter goals is a measure of organizational _____. a. effectiveness b. performance c. efficiency d. structure e. assets

c. Efficiency

80. Many of the principles of management science derive from which historical event? a. The Industrial Revolution b. World War I c. World War II d. The Civil War e. Creation of the assembly line

c. World war II

62. Which of the following is a task that a modern-day manager would consider a priority? a. Observing employee behavior b. Creating stability c. Challenging the status quo d. Dictating the actions employees take e. Focusing on the individual rather than the team

c. challenging the status quo

41. Jessica was recently praised by her supervisor for displaying superior customer service during an encounter with a problem customer. This is an example of organizational _______. a. information processing b. efficiency c. effectiveness d. structure e. goal setting

c. effectiveness

81. What idea did Douglas McGregor develop that allows organizations to take advantage of the imagination and intellect of all their employees? a. Maslow's hierarchy b. Informal organization c. Theory X d. Theory Y e. Human relations movement

d. Theory Y

66. Which of the following is an example of a change being made for efficiency? a. A campaign appoints a new manager who better understands the candidate's vision. b. A local restaurant adds the ability for customers to order their meals online after numerous requests. c. A food manufacturer creates a goal to produce all organic food in the next five years. d. An airline retires all the planes that cost the most money to repair every year. e. The team in an office restructures so more employees are working toward the company's stated app-based goals.

d. an airline retires all the planes that cost the most money to repair every year

74. In the impermanent groups known as circles at Zappos, employees gather in order to _____. a. write each other's job descriptions b. conduct group interviews of potential new hires c. determine the goals of the business d. vote on who will be their next supervisor e. decide what projects they want to take on

e. decide what projects they want to take on

67. Which of the following skills is considered the least important for a manger to have according to Google's list of good behaviors for managers? a. Empowering your team b. Expressing interest in team members' successes c. Helping employees with career development d. Being a good coach e. Having technical skills

e. having technical skills

1. The late famed management theorist Peter Drucker is often credited with creating the modern study of management. a. True b. False

True

12. The Hawthorne studies led to the early conclusion that positive human relations can lead to significantly higher performance. a. True b. False

True

15. Organization development is a specific set of management techniques based on the behavioral science approach. a. True b. False

True

17. The field of management that specializes in the physical production of goods or services refers to operations management. a. True b. False

True

19. Systems thinking emphasizes looking at relationships and how changing one element of a business can affect the other parts of the business. a. True b. False

True

20. Supply chain management refers to managing the sequence of suppliers and purchasers, covering all stages of processing from obtaining raw materials to distributing finished goods to consumers. a. True b. False

True

21. Customer relationship management (CRM) systems are important to managers reflecting a concern with the decline in customer loyalty. a. True b. False

True

22. Many ideas and techniques in current use can trace their roots to historical management perspectives. a. True b. False

True

23. The top reason for manager failure is ineffective communication skills and practices. a. True b. False

True

25. A traditional management style would emphasize a standardization of procedures to maintain stability in the workplace. a. True b. False

True

27. Serious cost cutting made to improve efficiency can sometimes hurt organizational effectiveness. a. True b. False

True

28. One problem for new managers is that many of them unrealistically expect to have more freedom to do what they think is best. a. True b. False

True

3. Technical skills are most important for employees who don't manage others, while conceptual skills are more important for managers. a. True b. False

True

30. One new trend in management is that organizations are less hierarchal, and in some cases, bossless. a. True b. False

True

33. Social business is one of the most recent approaches in the evolution of management thinking. a. True b. False

True

5. A manager forwards information to other organization members in the disseminator role. a. True b. False

True

6. Different technological advances like social media have led to a decline in organizational hierarchies. a. True b. False

True

8. A criticism of scientific management is that it ignores the social context of work and higher needs of workers. a. True b. False

True

82. An advertising company tries to foster as much creativity as possible. It asks for input from all employees and encourages group work where everyone can work toward a common goal they develop. Employees are not punished when ideas don't work out. What management approach does this company practice? a. Behavioral science approach b. Human resources perspective c. Traditional management practices d. Scientific management e. Administrative principles approach

b. Human resources perspective

79. A food manufacturer hires people based on their technical qualifications, has a classical hierarchy of authority, and ensures all administrative acts are recorded in writing. What style of management does it practice? a. Administrative principles approach b. Scientific management approach c. The human relations approach d. Bureaucratic organization approach e. Behavioral sciences approach

d. bureaucratic organization approach

64. Miranda has mapped out what she wants her team to do for the year and which objectives they should be meeting. She meets with her employees regularly to discuss their job performance, but she has noticed that many of them are confused about what they are doing. Many of them have told her that they have no way of telling how close they are to achieving an objective or whether what they've done has moved the team toward their goals. Which management function is Miranda's biggest weakness here? a. Organizing b. Planning c. Developing d. Controlling e. Leading

d. controlling

42. One of the management duties that managers like the least is _____. a. financial planning b. controlling activities c. planning for future decisions d. handling paperwork e. networking

d. handling paperwork

60. Zappos did away with all job titles and abolished organizational hierarchy in 2015 in favor of a self-management system called _______. a. benchmarking b. circles c. Theory Y approach d. holocracy e. bureaucracy

d. holocracy

86. What is one of the benefits of conducting social business? a. The focus is entirely on the consumer. b. Costs are significantly cut concerning production. c. It facilitates faster and smoother operations. d. Employees become more technologically savvy. e. Companies are more likely to succeed more quickly.

d. it facilitates faster and smoother operations

2. Efficiency refers to the degree to which the organization achieves a stated objective. a. True b. False

False

24. Today's manager will mostly be overseeing work done by individuals rather than teams. a. True b. False

False

26. In recent years, the U.S. Secret Service has been showing strong management that other companies are trying to copy. a. True b. False

False

18. Contingency view is based on the following principle: What works in one organization will work in any other one. a. True b. False

False

13. An assumption of Theory Y is that the average human being has an inherent dislike of work and will avoid it if possible. a. True b. False

False

14. The systems thinking approach develops theories about human behavior based on scientific methods and study. a. True b. False

False

16. The management science approach uses qualitative data in management decision making. a. True b. False

False

10. Fayol's unity of command principle dictates that similar activities in an organization should be grouped together under one manager. a. True b. False

False

11. The scalar chain is a hypothetical chain that provides horizontal links between unionized workers in different departments in an organization. a. True b. False

False

9. Administrative acts and decisions recorded in writing is one of the six characteristics of the ideal bureaucracy. a. True b. False

True

57. Genex Dynamics is a ballistics company that uses the principles of unity of command, scalar chain, and division of work. These are part of which of the following management approaches? a. Administrative principles b. Bureaucratic c. Scientific management d. Humanistic e. Behavioral sciences

a. administrative principles

39. The degree to which an organization achieves a stated goal refers to _____. a. effectiveness b. synergy c. conceptual skill d. efficiency e. human skill

a. effectiveness

53. It is often difficult to make decisions about subsystems because they are ______. a. interdependent b. independent c. managed differently d. filled with employees e. organizationally based

a. interdependent

68. Which of the following is not one of the top causes of manager failure? a. Setting daunting goals for the team to complete b. Having poor interpersonal skills c. Failing to clarify direction d. Practicing ineffective communication skills e. Lacking personal integrity and trustworthiness

a. setting daunting goals for the team to complete

83. Alberto is the senior manager at a clothing producer, and he decides to push a new product particularly hard, understanding that the company might temporarily see their profits drop. What management skill is Alberto exercising? a. Systems thinking b. Behavioral science approach c. Human resources perspective d. Synergy e. Contingency view

a. systems thinking

70. Which of the following tasks best describes the work a manager can expect to do? a. Working individually on a report for some hours uninterrupted b. Taking on a new project that requires specific skills c. Finding the best person on the team to complete a project and delegating the task to that person d. Taking advantage of the many freedoms to do what they think is best for the organization e. Agreeing to take on more work that they will do themselves

c. finding the best person on the team to complete a project and delegating the task to that person

55. Which of the following is NOT a criticism of scientific management? a. It does not appreciate the social context of work. b. It does not appreciate the higher needs of workers. c. It does not appreciate the careful study of tasks and jobs. d. It does not acknowledge variance among individuals. e. It tends to regard workers as uninformed and ignores their ideas and suggestions.

c. it does not appreciate the careful study of tasks and jobs

44. According to Mintzberg, which of the following is an interpersonal role? a. Monitor b. Negotiator c. Liaison d. Disturbance handler e. Spokesperson

c. liaison

56. According to Weber, organizations based on which of the following would be more efficient and adaptable to change? a. Personal loyalty b. Personal references c. Rational authority d. Family ties e. Charismatic authority

c. rational authority

73. Financial resources for government and charity nonprofit organizations come from all of the following EXCEPT ______. a. appropriations b. taxes c. sales of goods d. grants e. donations

c. sales of good

75. Which of the following management perspectives is found in today's workplace? a. Systems thinking b. Total quality management c. Social business d. Humanity of production e. Contingency view

c. social business

54. In order to determine how to deal with a problem employee, Sharon evaluated the employee, the problem, and the context in which the problem occurred. She is applying which of the following perspectives? a. Participative view b. Universalist view c. Autonomy view d. Contingency view e. Humanist view

d. contingency view

38. Tool Techies, Inc. uses phone surveys of customers to gather information about service and quality. This is an example of the management function of ______. a. planning b. technical skills c. organizing d. controlling e. conceptual skills

d. controlling

37. Amanda Rowley, president of Autos-R-Us, recognizes the factory employees for their outstanding performance at the monthly awards banquet on the shop floor by presenting a plaque and a check for $100. She is engaging in the management function of _____. a. bribery b. organizing c. technical skills d. leading e. controlling

d. leading

85. What kind of work environment is the Millennial employee looking for? a. One where most decisions are made by management b. One that uses traditional management approaches c. One that leans toward individual work d. One that has a flexible and collaborative setup e. One where the status quo holds true

d. one that has a flexible and collaborative setup

36. When Terry Doyle of CommuniCom, Inc. created smaller, more independent maintenance units, he was performing the management function of ______. a. controlling b. human relations skills c. leading d. organizing e. resourcing

d. organizing

71. What is a common problem that many new managers face in the first year of their managerial career? a. Exploiting the freedom they have to do what they think is best for the company b. Thinking too much about building teams and networks c. Delegating so much work that there is nothing left for them to do d. Wanting to do all the work themselves e. Shrinking away from confrontation and opening up communication gaps

d. wanting to do all the work themselves