MANAGEMENT CHAPTER 15

TASK GROUP

formal group of organization members who interact with one another to accomplish most of the organization's non routine organizational tasks. Members can come from various levels in the organizational hierarchy.

FORMAL GROUP

is a group that exists within an organization by virtue of management decree to perform tasks that enhance the attainment of organizational objectives.

TEAM

is a group whose members influence one another toward the accomplishment of an organizational objective(s).

SOCIOGRAM

is a sociometric diagram that summarizes the personal feelings of organization members about the people in the organization with whom they like to spend free time

COMMITTEE

is a task group charged with performing a type of specific activity

FRIENDSHIP GROUP

is an informal group that forms in organizations because of the personal affiliation members have with one another.

FORMING

is the first stage of the team development process. During this stage members of the newly formed team become oriented to the team and acquainted with one another.

GROUPTHINK

is the mode of thinking that group members engage in when the desire for agreement so dominates the group that it overrides the need to realistically appraise alternative solutions.

ADJOURNING

the fifth, and last stage of the team development process, and the team is finishing its job and preparing to disband.

PERFORMING

the fourth stage of the team development process, and the team fully focuses on solving organizational problems and on meeting assigned challenges.

STORMING

the second stage of the team development process, is characterized by conflict and disagreement as team members become more assertive in clarifying their individual roles. During this stage, the team seems to lack unity because members are continually challenging the way the team functions.

NORMING

the third stage of the team development process, is characterized by agreement among team members on roles, rules, and acceptable behavior while working on the team.

SOCIOMETRY

an analytical tool that can be used to determine what informal groups exist in an organization and who the leaders and members of those groups are

GROUP

is "any number of people who (1) interact with one another, (2) are psychologically aware of one another, and (3) perceive themselves to be a group."

SELF-MANAGED TEAM

is a team that plans, organizes, influences, and controls its own work situation with only minimal intervention and direction from management.

CROSS-FUNCTIONAL TEAM

is a work team composed of people from different functional areas of the organization who are all focused on a specified objective.

INTEREST GROUP

is an informal group that gains and maintains membership primarily because of a common concern members have about a specific issue.

INFORMAL GROUP

a collection of individuals whose common work experiences result in the development of a system of interpersonal relations that extend beyond those established by management.

COMMAND GROUP

is a formal group that is outlined in the chain of command on an organization chart. Typically handles routine organizational activities.

WORK TEAM

is a task group used in organizations to achieve greater organizational flexibility or to cope with rapid growth

PROBLEM-SOLVING TEAM

is a team set up to help eliminate a specified problem within the organization.