Management Exam 1 Chapter 2

"Are you promoting people just because you like them? Try making your promotion decisions solely on the basis of a person's technical ability to do the work."

bureaucratic management

These forces influence the organization through laws and the government.

political forces

Which of the following limitations of the quantitative management approach? check all that apply a.) dramatic environmental changes may invalidate conclusions based on past history b.) focusing exclusively on numbers may ignore important behavioral components of management c.) mathematical models many be based on unrealistic assumptions d.) the quantitative approach is relevant in the planning and controlling process

a.), b.), c.)

"Try reorganizing your company. Make sure that all of the employees who are doing one kind of work report to the same manager. When companies have unity of direction, they are more efficient."

administrative princip;es

classical perspective:

administrative principles

Proposed by Max Weber, this approach to management focuses on designing organizations with formal lines of authority and standard operating procedures to promote efficiency.

bureaucratic organizations

You design a new sweater folding pad that cuts sweater folding time in half and train all our employees how to use it. This gives them more times to help customer, which leads to better sales.

classical management theory

You realize that customers who wear suits when they come into the store usually want to buy retro jeans, while customers who are wearing jeans tend to buy suits and evening attire. As a result, you instruct your employees to direct suit-wearers to jeans and to direct jean wearers to evening wear.

contingency theory

total quality management:

continuous improvement

humanistic perspective:

human relations movement

You make sure that when you hire new people, you get input from each of the existing team members. If they are happy with the new hire, they are more likely to make that person part of the team, and the team will sell more.

humanistic management theory

Broadly, this management philosophy emphasizes the importance of people in the organization.

humanistic perspective

You carefully analyze the sales figures of each employee and compare the employee's salary with the amount of merchandise sold. You find that Rachel and Rebecca sell 80% of your merchandise but Rafael is being paid almost twice the amount they receive. You decide to fire Rafael.

management science

management science perspective:

operations research

"Have you considered paying workers for what they produce? I found that when I paid employees by the piece, their productivity went up."

scientific management

innovative management:

social media programs

The idea that two party of a system (or two systems) can combine to create something that is greater than the sum of their parts.

synergy

systems thinking/ contingency view:

systems theory

Using techniques such as "data mining", this management approach uses huge amounts of customer information to create personalized products and services.

customer relationship management