Management Exam 5

Which of the following teams is the best example of a team in the norming stage of development?

A team with members sharing their personal opinion with others and group members being more open to one another's ideas and suggestions

Which of the following teams is the best example of a team in the adjourning stage of development?

A team with some members feeling sad and some feeling relief but ready to move on to the next challenge

Which of the following is an example of an empathetic listener?

Angel attempts to share with the speaker the feelings and concerns that underlie the message by counseling the speaker, asking, "How did that make you feel?"

Which of the following is an example of an attentive listener?

April tends to listen to instructions, briefings, and other important information without performing other tasks.

Which of the following conceptions of centrality represents potential control over information and over connections to others that anyone may want to reach?

Betweenness

Raj and Lee are both connected to Bob, but Raj and Lee are not connected to each other. From this scenario, we can infer that

Bob is a structural hole.

Which of the following statements about the reinforcement theory is true?

Ceasing to reward the behavior that was previously rewarded causes extinction.

Which of the following is one of the conceptions of centrality?

Closeness

Which of the following statements about communication is true?

Communication is an iterative and interactive process.

Which of the following refers to the formal and informal connections through which individuals use their relationships with others to send and receive messages?

Communication networks

Which of the following is an extrinsic reward?

Compensation

Which of the following statements is true of diverse teams?

Diverse team members tend to produce more creative and innovative solutions over the long term.

Edward, the head of human resources, needs to remind employees of an important approaching deadline. Which of the following communication media should Edward use to convey this message?

Electronic mail

Enrique wants to develop professional relationships outside of work. Which of the following is the best advice for Enrique?

Enrique needs to join a networking club.

Which of the following statements about communication networks is true?

Examining communication networks can be helpful in identifying some of the gaps in information flow.

Based on this network diagram, which of the following function as boundary spanners?

F, Y, and G

Stephen is a team leader in an organization that is currently laying off some of its employees. Stephen has to inform George, who has been with the organization for 20 years, that he is being laid off. Which of the following communication media should Stephen use to convey this message to George?

In-person meeting

Which of the following is an intrinsic reward?

Interesting Work

Which of the following statements about extrinsic and intrinsic rewards is true?

Intrinsic rewards generally provide personal satisfaction.

Which of the following statements about nonverbal communication is true?

It involves giving physical attention to a communication partner.

Sam was unemployed and looking for a job. None of his close friends could help him as they themselves were all either unemployed or underemployed. However, Sam got a good job through James, whom he met a few months ago while traveling. From this scenario, it can be inferred that

James belongs to Sam's weak ties.

Which of the following is the best example of a self-directed team?

Jane, Jack, and Maria, as members of a team, have the authority and responsibility to make decisions and to participate in processes that help the team succeed.

Which of the following is an example of reflecting in supportive communication?

Joe reiterates the main points.

Which of the following managers should be assigned to lead a geographically distributed team?

Jose, who has already shown skill at managing a collocated team

Which of the following is the best example of a vertical team?

Kevin, a manager in the marketing department, had Jim and Jake, team members from the same department, reporting to him on the progress of an ongoing project.

Which of the following types of networks is considered to be the best?

Large diverse networks with strong and weak relationships

Which of the following individuals is the best example of a passive listener?

Maria usually avoids making any verbal or nonverbal responses when someone else is talking.

Which of the following is true about gender differences in communication?

Men are generally inclined to value status and hierarchy more than women do.

Which of the following individuals is the best example of an empathetic listener?

Sheila often reacts to the speaker by showing concern and attempts to share feelings and offer counseling

Which of the following describes a team that is considered effective?

The team contributes to team members' satisfaction.

John, a manager who conforms to Douglas McGregor's _____, believes that employees are motivated principally by extrinsic rewards, especially compensation.

Theory X

Jill, a manager who conforms to Douglas McGregor's _____, focuses on participatory rather than command-and-control styles of leadership.

Theory Y

Which of the following statements about the strength of ties is true?

Unlike strong ties, weak ties provides individuals with exposure to novel information.

Which of the following statements about verbal communication is true?

Verbal communication consists of sounds, letters, words, pictures, and symbols.

Adam, a team leader, while assessing the performance of his team members, came to realize that their performance was deteriorating. In order to motivate them, Adam adopted the four-drive theory of motivation and differentiated good performers from average and poor performers. Moreover, he designed a reward system such that it was tied clearly to performance. From this scenario, it can be inferred that Adam tried to fulfill the employees' drive to

acquire

Of the three elements of communication, ethos refers to the

credibility of the speaker

Dolly has arranged for a get-together at her house to which she has invited all of her friends. Most of her friends will be meeting the others in the group for the first time. Moreover, they are from diverse backgrounds with differing interests and experiences. Though all are not known to each other, all are known to Dolly. From this description of Dolly, it can be inferred that Dolly is

good at forging better connections.

The _____ theory, proposed by Abraham Maslow, states that individuals have multiple needs that must be fulfilled in a specific order to ensure the greatest level of satisfaction.

hierarchy of needs

The boundary manager determines

how a team will work with others who have an interest in the team's performance.

According to David Krackhardt, the components of strong ties are

interaction, affection, and time

According to Aristotle, the goal of pathos is to

make an emotional connection with the audience.

A task is considered complex when

it involves a lot of uncertainty about possible outcomes.

Which of the following statements about teams and work groups is true?

Teams are better than work groups when the task is complex and sophisticated.

Maria and Jose have worked together in the same office in the same position for quite some time. They have similar educational backgrounds and have been in the job for about the same period of time. Maria works extremely hard and often notices that Jose is taking long breaks and not putting in the same effort as she is. Thus, when she learns that Jose is paid $8,000 more than what she earns, she gets very upset and decides to reduce her effort and take long breaks as well. Which of the following theories explains this behavior?

Equity theory

Tom, the head of human resources, is working on an important project for which he develops a team of five middle-level managers, each coming from a different department, including finance, IT, marketing, logistics, and production. The five managers will be reporting to Tom, who heads the team, and will coordinate among themselves to complete the project on time. This scenario shows that

Tom has formed a horizontal team.

Which of the following is a characteristic of an organization's climate with high employee engagement?

Training and development

Lu, who is part of the production department, has key connections with members of the R&D, marketing, art, technical support, distribution, and human resources departments. From this information, we can infer that Lu is a

boundary spanner.

The human resources department sought to design jobs that have distinct and important roles in the organization, that are meaningful, and that foster a sense of contribution to the organization so as to fulfill employees' drive to

comprehend

Joe, the marketing manager, provided a sales manual to his sales personnel containing protocols to be followed in all sales situations. This is an example of _____ communication.

downward vertical

Of the three conceptions of centrality, degree of centrality

represents the number of contacts to whom a person is connected in a social network.