Operations Management Chapter 1 Quiz

A business's stakeholders, whose conflicting perspectives cause ethical and social dilemmas, include: lenders. suppliers. owners. employees. All of these.

all of these

At Hard Rock Café, tasks that reflect operations or operations management include: designing efficient layouts. providing meals. receiving ingredients. preparing effective employee schedules. All of these.

all of these

Reasons to study operations management include learning about: how people organize themselves for productive enterprise. how goods and services are produced. what operations managers do. a costly part of the enterprise. All of these.

all of these

The 10 strategic operations management decisions include: layout strategy. maintenance. process and capacity design. managing quality. All of these.

all of these

The field of operations management is shaped by advances in which of the following fields? chemistry and physics industrial engineering and management science biology and anatomy information technology All of these

all of these

Henry Ford is noted for his contributions to: time and motion studies. statistical quality control. scientific management. material requirements planning. assembly line operations.

assembly line operations

All of the following decisions fall within the scope of operations management EXCEPT for: creating the company income statement. human resources and job design. design of goods and services. location strategy. managing quality.

creating the company income statement

Productivity can be improved by: increasing inputs while holding outputs steady. decreasing outputs while holding inputs steady. increasing inputs and outputs in the same proportion. decreasing inputs while holding outputs steady. None of these.

decreasing inputs while holding outputs steady

The "Father of Scientific Management" is: Henry Ford. Frederick W. Taylor. W. Edwards Deming. Frank Gilbreth. just a figure of speech, not a reference to a person.

frederick w. taylor

The marketing function is concerned with: producing goods or providing services. procuring materials, supplies, and equipment. building and maintaining a positive image. generating the demand for the organization's products or services. securing monetary resources.

generating the demand for the organization's product or services

Three commonly used productivity variables are: quality, efficiency, and low cost. education, diet, and social overhead. labor, capital, and management. quality, external elements, and precise units of measure. technology, raw materials, and labor.

labor, capital, & management

The factor responsible for the largest portion of productivity increase in the United States is: labor. management. capital. All three combined; it is impossible to determine the contribution of individual factors. none of these

management

Which productivity variable has the greatest potential to increase productivity? management capital globalization labor energy

management

what are the primary functions of all organizations?

marketing, production/operations, and finance/accounting

The total of all outputs produced by the transformation process divided by the total of the inputs is: defined only for manufacturing firms. utilization. greater in manufacturing than in services. multifactor productivity. single-factor productivity.

multifactor productivity

Current challenges in operations management include all of the following EXCEPT: just-in-time performance. rapid product development. mass customization. empowered employees. None of these are exceptions, i.e., all are current challenges.

none of these

What are the five elements in the management process? plan, organize, staff, lead, and control plan, lead, organize, manage, and control organize, plan, control, staff, and manage accounting, finance, marketing, operations, and management plan, direct, update, lead, and supervise

plan, organize, staff, lead, and control

An operations task performed at Hard Rock Café is: borrowing funds to build a new restaurant. advertising changes in the restaurant menu. calculating restaurant profit and loss. preparing employee schedules. All of these.

preparing employee schedules

The purchasing function is concerned with

procuring materials, supplies, and equipment.

Which of the following attributes is most typical of a service? mass production consistency tangible production and consumption occur simultaneously easy to automate

production and consumption occur simultaneously

The finance function is concerned with: producing goods or providing services. procuring materials, supplies, and equipment. building and maintaining a positive image. generating the demand for the organization's products or services. securing monetary resources.

securing monetary resources

The service sector has lower productivity improvements than the manufacturing sector because: the service sector uses less skilled labor than manufacturing. service sector productivity is hard to measure. services usually are labor-intensive. the service sector is often easy to mechanize and automate. the quality of output is lower in services than manufacturing.

services usually are labor-intensive

What term is given to those individuals with a vested interest in an organization, including customers, distributors, suppliers, owners, lenders, employees, and community members? stockholders vestors investors alumni stakeholders

stakeholders

Walter Shewhart is listed among the important people of operations management because of his contributions to: measuring productivity in the service sector. just-in-time inventory methods. information technology. assembly line production. statistical quality control.

statistical quality control

What is a global network of organizations and activities that supply a firm with goods and services? vendor tree vendor network provider network supply tree supply chain

supply chain

Which of the following statements about challenges in operations management is FALSE? Job specialization is giving way to empowered employees. The goal of mass customization is to produce customized products, whenever and wherever needed. Sustainable production is giving way to a low-cost focus. Local or national focus is giving way to global focus. Rapid product development is partly the result of shorter product cycles.

sustainable production is giving way to a low-cost focus

Which is NOT true regarding differences between goods and services? Tangible goods are generally produced and consumed simultaneously; services are not. Most goods are common to many customers; services are often unique to the final customer. Services tend to have a more inconsistent product definition than goods. Services tend to have higher customer interaction than goods. None, i.e., All of these are true.

tangible goods are generally produced and consumed simultaneously; services are not

Productivity measurement is complicated by: the competition's output. the fact that precise units of measure are often unavailable. the type of equipment used. the workforce size. stable quality.

the fact that precise units of measure are often unavailable.

An operations manager is NOT likely to be involved in: work scheduling to meet the due dates promised to customers. the design of goods and services to satisfy customers' wants and needs. the quality of goods and services to satisfy customers' wants and needs. the identification of customers' wants and needs. maintenance schedules.

the identification of customers' wants and needs.

Operations management is applicable: mostly to the service sector. to all firms, whether manufacturing or service. mostly to the manufacturing sector. to the manufacturing sector exclusively. to services exclusively.

to all firms, whether manufacturing or service