Management Final Exam

John Wooden's Pyramid of Success

"Success is a piece of mind which is a direct result of self-satisfaction in knowing you did your best to become the best that you are capable of becoming" Base: Industriousness, friendship, loyalty, cooperation, enthusiasm Second: Ambition, self-control, alertness, initiative, intentness, sincerity Third: Adaptability, condition, skill, team spirit, honesty Fourth: Resourcefulness, poise, confidence, reliability Fifth: Fight, competitive greatness, integrity Top: Faith, patience

Paul Karos: Human Truth

"We rejoice in our suffering, for suffering brings endurance, endurance brings character, character brings hope, hope never disappoints." -Romans 5:3-8

mother teresa quote

"spread love everywhere you go let no one ever come to you without leaving happier"

Father Ted quotes

-"The most important thing a father can do is to love their mother" -"The very essence of leadership is you have to have a clear vision. You cannot blow an uncertain trumpet" -"Voting is a civic sacrament" -"It is easier to exemplify values than to teach them" -"All of us are experts at practicing virtue at a distance" -"I can think of no better way of redeeming this tragic world today than love and laughter. Too many of the young have forgotten how to laugh and too many of the elders have forgotten how to love" -"My basic principle is you don't make decisions because they are cheap, easy, or popular. You make them because they are right." -"A decade after an average athlete graduates, everyone will have forgotten where he played. But every time he speaks everyone will know if he was educated" -"Anyone who refuses to speak out off campus should not speak out on campus"

Mel Robbins: How to Stop Screwing Yourself Over

-1/3 of Americans feel dissatisfied with their lives right now -having what you want is simple, so why don't you have it? -It all comes down to one word: "Fine" -You've convinced yourself that you're fine not having what you want -The odds of you being born is 1:400 trillion -To change any one area of your life you just need to know: "YOU ARE NEVER GOING TO FEEL LIKE IT" -It's simple to get what you want: you have to FORCE yourself to get out of your head, past your feelings, and outside your comfort zone -it's the routine that's killing you -if you don't follow an impulse in 5 seconds, you won't ever do it -your problem isn't ideas; it's that you don't act on them

The Wipro Example

-10 years ago, it was an anonymous conglomerate selling cooking oil and personal computers, mostly in India -Today it is a $6.8 billion global company mostly information technology, stealing share from IBM, HP, optimizing on cheaper labor and bright technicians

Jimmy Culveyhouse MDA Telethon

-10 years old became a caddy, working his way to caddymaster -Earned 9 letters in 3 sports and was elected to the school's hall of fame for golf and tennis -Attended ND by paying tuition with any job he could find: midnight shift at a loading dock, tarring basements in summer -Found management positions with Gallo Winery and then Coca-Cola -Started his own gift shops with his wife Melanie for 14 years -was head of the small business management program for 16+ years at Chemeketa Community College -Started slurring his speech; found out he had ALS -ALS: Amyotrophic Lateral Sclerosis (Lou Gerig's disease) causes muscle weakness and atrophy throughout the body -Most people die from respiratory failure in 3-5 years from the onset of symptoms -Was mad, angry, depressed, questioning "why me" -Learned about support groups and agencies, especially MDA, which is an umbrella for many diseases -Everything changes from having a disease -Jim learned, though MDA, about Augie Niedo, a prominent leader in the fitness industry for 3 decades. He was diagnosed in 2005, and has raised millions for MDA's ALS division -Jim looked at Augie's Quest -Jim wanted to raise 10% of whatever Augie raised ($1.3 million)

what are Keurig's sustainability goals?

-100% of K-Cup packs will be recyclable -Reduce life-cycle greenhouse gas (GHG) emissions of brewed beverages by 25% versus a 2012 baseline -Achieve zero waste-to-landfill at our owned and operated manufacturing and distribution facilities

Sheryl Sandberg: why we have too few women leaders

-190 heads of state, only 9 are women -only 13% of parliament are women -15-16% of women are c-suite and that number hasn't improved since 2002 -non-profit only has 20% of women at the top -women face harder choices between professional and personal success -Keep women in the workforce! Don't let women drop out 3 rules for women aiming at the c-suite: 1. Sit at the table •women systematically underestimate their own abilities •women need to negotiate for themselves in the workplace more (only 7% negotiate higher salaries) •women attribute their success to others, rather than themselves •Success and likability are negatively correlated for women 2. Make your partner a real partner •in a marriage, a woman will do 2x the housework and 3x childcare as the man when both are full-time workers •It needs to be as important to work in the home than to work outside the home •households with equal earning & responsibility have half the divorce rate and have better sex 3. don't leave before you leave •lean into your career, instead of leaning back once you have a child •your job needs to be challenging and rewarding—keep your foot on the gas pedal until the day you need to leave!

Keurig Green Mountain Inc. info

-1981: began in Vermont, USA as Green Mountain Coffee -Transitioned into Green Mountain Coffee Roasters -1993: 2 engineers approached company to invest in a single cup brewing system—becomes Keurig -1997: K-Cup portion packs available Tremendous Growth: -2000: 84 million net sales -2014: 4.71 billion net sales

Life/Time Allocation Analysis (24 hours)

-8 hours: sleep -9 hours: work-related -7 hours: everything else Everything else: family times, meals, personal care/hygiene, worship, prayer, exercise, leisure activities, fellowship life, etc.

How to be successful in life: don't let discouragement stop you from pressing on

-Abraham Lincoln: "let no feeling of discouragement prey upon you, and in the end you are sure to succeed" -we all doubt ourselves, but don't pay attention to it -if discouragement moves into your mind, you gotta ignore it

Keurig June 7, 2016

-After pulling Kold from retail store shelves back in April, Keurig announces they are discontinuing the product and offering full refunds -Did indicate they might revisit the concept in the future

How a high school coach changed Dwayne Johnson's life

-Age 16, Johnson was arrested for the last time -Family was at an all time low, living in Bethlehem, PA -Used the bathroom in the teacher's lounge because the boy's bathroom smelled bad -Teacher Jody Swick reprimanded him, and Johnson was somewhat disrespectful to him -Johnson felt bad after, so he apologized to him in his class the next day -Jody shook his hand and wouldn't let go -Jody told him to play football, and Johnson gave him his word to play -Jody was his coach and father figure -Johnson's grades got better and he got recruited from coaches all across the country -6'4" 250 lbs -Dwayne started having goals and thinking about what he wanted to accomplish -Dwayne will always remember his empathy for a disrespectful punk kid

Because I said I would. ONE

-Alex Sheen spoke at his dad's funeral about the importance of his promises—It's important to be a person of your word -Introduced the concept of a promise card—has "because I said I would" on the front, and you write down a promise -Sent out these cards to anyone in the world no cost—1.27 million cards in 18 months to 105 different countries -People do everything from not texting and driving, to sitting with lonely kids at school, to finishing the Boston Marathon -Matt Cordle confessed that he killed a man as a drunk driver because of the promise card. -Man who had cancer 3 times (2 kidney cancer, 1 prostate cancer) promised to write 826 napkin notes for his daughter Emma so she would have one every day until high school graduation no matter what -The event "BISIW ONE" will be on September 6, 2014 in Columbus, OH

Father Ted

-An amazing leader, planner, strategist and he was the leader of Notre Dame -Born May 15th, 1917 in Syracuse, NY -Ordained as Holy Cross priest in 1943; PHD Theology '45 -Began teaching at ND in '48; named Exec.l VP in '49 -Became ND's president at the age of 35 -Served there for 35 years from 1952-1987 -Transformed into a "nationally respected institution of higher learning" -Active fighter for equality and justice -Most decorated person in the world with honorary degrees—150 -Served the call of all presidents from Eisenhower to Obama—16 -Among other things led the Civil Rights Commission in '60's -He died at the age of 97 in February 2015 -buried in the Holy Cross cemetery because he simply wanted to be a simple priest buried with brothers

paul karos

-At age 8, diagnosed with retinas pigmentosa—retinal degenerative disease -found because his dad asked him to hand the remote, and he couldn't see it -the next day his dad would throw the baseball, and he couldn't catch it if it was in the air -He only has about 2% of his vision left -Book of Romans on suffering (part of human condition): we rejoice in our suffering bc it brings endurance, which brings character, which brings hope, which never disappoints -he's the only one in his family who has it, so he would cry when he was in high school -he felt different and was ashamed because of it -sunday school teacher (priest's wife) and Gordon Gunn (Minnesota north-stars owner) -was #1 analyst in the world fo airlines at Piper Jaffrey for 5 years -became manager of IB for Piper Jaffrey -vocational opportunities are completely there still -now a senior portfolio manager at whitebox -losing your sight is like having a death -the stress of hiding blindness is worse than just being vulnerable—everything's going to be okay -find balance faith, family, friends, and vocation

Why did Keurig try to do Keurig Kold?

-Cold Beverages are 5x the size of hot beverages -The hot beverage sales annual are $10 billion + -Cold beverage sales are $50 billion + (excluding dairy) -Global opportunity is huge Hot beverage categories: tea bags (13%), hot cocoa (4%), coffee (83%) Cold Beverage categories: -Carbonated beverages (36%) -Bottled Water (17%) -Shelf-stable Juice (15%) -Refrigerated beverage (13%) -Sports & energy drinks (11%) -Ready to Drink tea/coffee (4%) -All other (4%)

How to be successful in life: have an unwavering resolution to succeed

-Colonel Sanders: "I made a resolve then that I was going to amount to something if I could. An no hours, nor amount of labor, nor amount of money could deter me from giving the best that there was in me. And I have done that ever since, and I win by it. I know." -the only way to push on from failure is to have a true burning desire to succeed, to not be moved or dissuaded from your goals -if you're not truly dedicated toward success, each failure will hurt more, each set back will slow you down -success is hard, and the difficulties of failures can seem insurmountable without desire

Storms of life that may injure the parthenon

-Death of a loved on -divorce -rejection by peers -financial stress -suffering of a loved one -loss of job -addictions -relationship dysfunction -abuse -physical challenge -bullying/teasing

what are three examples of organizational strategies?

-E-business -Customer Service -Innovation

Elon Musk: How to Achieve 10x more than your peers

-Elon has done more in 46 years than we hope to do in 10 lifetimes -he works hard & is smart—work hard if you're starting a company -Chris Langan, man with the highest IQ, is a bouncer, so it's more than being smart -to impact the world, you have to influence other people -Elon lacks presentation ability (stumbling, no modulation, high amount of fillers) -He has a tremendous amount of short term failures, that ended up being majorly successful—don't give up! -Elon's perseverance comes from knowing that failure is nothing compared to not challenging yourself -Vision: you need a clear vision for the future in order to keep your eye on the prize and think more than just the immediate problems -Put the vision in visionary: A leader must be able to paint a picture of a desirable future, so other people will work toward it too -Get vision by being active: read (the foundation series by isaac Asimov was it for musk), do things outside your comfort zone, travel! -what would i do/create if anything were possible? -Your visions need to be about someone greater than yourself! your goals aren't selfish they need to view humanity collectively *your vision can only be as inspiring as the amount of people that it impacts

Mindset: exercise a scale and leverage mindset

-Figure out how to leverage and maximize your time -let go of what's tedious so you can move faster toward your goals

Video: Arnold Palmer's letters leave enduring legacy

-Firm handshake (could crack a walnut) -From Pennsylvania -Won 4 Masters, 7 majors in all -Understood he could do with a pen in his hand -Signed his name as much or more than any professional athlete (signed millions of things) -Always thought of what he could do for others -Wrote personal letters to all career golfers -September 8, 2016, Palmer wrote one of his last letters to Michigan golfer Nick Carlson (Amateur score barely broke 2000), congratulating him on his performance at the US Amateur -Carlson got the letter in October, realized it might be one of Palmer's last letters written -"Arnold believed in doing the little things because sometimes the little things mean the most—a letter lasts; so does the memory of receiving it. It was a way of shaking a player's hand"

Keurig Company History

-Founded in the mid-90's by Peter Dragone and John Sylvan who believed coffee should always be served fresh—whether at home or in the office -Launched first commercial single-cup brewer in 1998 -Keurig was acquired in 2006 by Green Mountain Coffee Roasters, Inc. (GMCR) and is a wholly-owned subsidiary of GMCR

Tom Schreier - ND '84

-Founding director of the inspired leadership initiative -chairman of the board of aline health system -vice chairman, nieven investments inc. -chairman of nieven asset management that he led growth to $241 billion in '14 -CEO of FAF Advisers -Senior managing director of equities research at piper Jaffray

Jimmy Carter's eulogy at Father Hesburgh's funeral

-Fr Hesburgh was a layman's kind of priest -One of the first people Carter called when he announced he was running for president, to ask for help -"I do not endorse presidential candidates"—Jimmy said that he needed help with the Roman Catholics. Ted said "I know it. You brought it on yourself" and explained why -Ted had a message from him from the General in Panama: the Christian thing to do is to support a new treaty in Panama -Ted also advised him to promote Cyrus Vance as secretary of state -How he advised anyone to be a leader of a great nation: "Be human." -Carter gave commencement address on Human Rights in May 1977 at Hesburgh's invitation: "Fr Hes. has been the most consistent and effective spokesman for the rights of human beings that I have ever known" -He nominated Hes to be an ambassador to lead a UN delegation conference on how science and technology can be used to improve human life—later on commission to create a Holocaust museum in Washington, DC -Was chairman on the select commission on immigration and refugee policy -October 2003, the two went to California to give eulogies of Joan Kroc -Hes asked Carter if he could ride on the fastest airplane in the world, the SR71 (always painted black, nicknamed "the blackbird") -Carter called the Secretary of Defense, Harold Brown, and arranged for it -The fastest the blackbird had ever flown was 2,193 mph (the fastest plane on earth), but Carter asked the pilot to go faster with Hes -Feb 28, 1979, Hes went on the blackbird at 2200 mph—world record -Hes has innumerable achievements in education, human rights, and service, but credited Carter for giving him this world record—one of the greatest achievements that he remembers -Carter was proud to do that for him because he did so much for so many other people

What companies were used in the general managers challenges?

-GameStop -Uber -Forever21 -Unit k9 -houston astros -NY Giants -NY jets -Pittsburgh steelers -Toronto Maple leafs -ND -pizza hut -Zara -Barnes & Noble -Walmart -WeWork -Maimi Dolphins -Miami Marlins -Mexico's soccer team -Redskins -Wayfair -Cleveland browns -cincinnati bengals -chicago bears -the stupid giants -dunkin donuts -minnesota wild -Chelsea FC -Boston Red Sox -Manchester City -Detroit Red WIngs -Nestle -North Dining Hall -Miami Heat -Phillies -Knicks -FC Barcelona -Vancouver Canucks

What will future jobs look like? Andrew McAfee

-George Elliot: "Among all forms of mistake, prophecy is the most gratuitous" -Yogi Berra: "It's tough to make predictions, especially about the future" -Still, prediction: there are more things that will look like science fiction and fewer things that look like jobs -different this time because machines can now: understand, speak, hear, see, answer, write, and more to come -more tech fewer jobs, called the "new machine age" -this is absolutely great economic news -increases output/volume/quality, prices decrease—we want abundance -we won't have to do boring jobs anymore *creates opportunity for creativity -Freeman Dyson: "technology is a gift of God. After the gift of life it is perhaps the greatest of God's gifts. It is the mother of civilizations, of art and of sciences" -2 problems: 1. economic: Henry Ford & Walter Reuther (labor union): it is tough to offer labor to a machine economy *returns to capital are high *total wages (return to labor) at an all-time low If you want to sell huge volumes, you need a huge, stable, prosperous middle class 2. median wage is going down -as economy got automated, white collar and blue collar workers have diverged in their similarities: blue leave economy more, makes less, has a less steady job, unhappy marriage, more prison, less civil participation -true across ethnic groups, might overwhelm progress of civil rights movement -Voltaire was right when he said that work saves us from 3 great evils -what can we do?: 1. economic: encourage entrepreneurship, fortify infrastructure, turn out people from education system with appropriate skills 2. something like guaranteed minimum income—not as socialist as you would think -good things that are happening: 1. technology in education 2. smart people telling us to rethink 3. data driven efforts to intervene in danger areas -educate people on how things are changing so people take action! -Winston Churchill, 1949: "if we are to bring the broad masses of the people in every land to the table of abundance, it can only be by the tireless improvement of all our means of technical production" -Abraham Lincoln: "I am a firm believer in the people. If given the truth, they can be depended upon to meet any national crisis. The great point is to give them the plain facts" -the plain facts of the machine age are becoming clear, and we'll use them to chart a good course into the challenging, abundant economy we're creating

John Wooden: The difference between winning and succeeding

-God didn't create everyone equal with regards to any skill set -Wooden wanted to come up with something that would make him a better teacher and give his students something to aspire to -He was raised on a small farm in Indiana: never try to be better than anyone else -Never cease trying to be the best that YOU can be—worrying about what others do will keep you from controlling what you can -SUCCESS: peace of mind attained only through self-satisfaction in knowing you made the effort to do the best of which you're capable -Reputation: perception; character: what you really are -Three (four) rules: 1. Never be late! If you start on time, you leave on time 2. Be neat and clean 3. Not one word of profanity 4. Never criticize a teammate -Pyramid of success -Wooden's dad said 3 things: don't whine, don't complain, don't make excuses—just do your best -Never mention winning: you can still lose when you outscore someone in a game, and you can win when you are outscored: "I hope someone couldn't tell the game's outcome by your actions" -If you give your best, the outcome will be what it SHOULD be (not necessarily what you want it to be) •the score is the byproduct of these other things, not the result itself -Keith Wilks was one of his best players -Conrade Birk and Doug MacIntosh were the two players who lived up to their potential; Wooden originally thought they would've been horrible but they proved themselves •There were players who had more raw talent, but they did their best and were strategic in their actions on the court, which made them successful

The Song—Apple's Christmas Commercial 2014

-Grandma sings a Christmas song to "her darling Raymond" -Granddaughter records herself singing over it as a duet for Grandma for Christmas, using the iPhone

Jimmy Thompson Slalom

-Guest speaker -Graduated in December 2018, from Hinsdale Ill -Majored in management consulting with a minor in history -walk-on linebacker on football team -currently consulting analyst at Slalom Consulting *Slalom founded 2001: 7,000 employees; one of the most admired companies in the US *"Advisors, strategists, engineers focused on people above all else"

How to be successful in life: do not be afraid of failure

-Henry Ford: "Failure is simply the opportunity to begin again, this time more intelligently" -Thomas Edison once said that he didn't fail, he just learned hundreds of ways not to make a lightbulb -each failed attempt & rejection are key steps to success -pay attention to failures and study them—they'll teach you how to succeed

Father Ted's passions

-His family -his Church -the order of the Holy Cross -Notre Dame -his country -equality for all -his students, faculty, and staff -helping those in need -love and forgiveness -cigars & scotch -fishing -flying

Reverend Hammond slide info

-In 2014, Lord Christopher Patton was supposed to be the ND Commencement Speaker -He became very ill a couple days before coming here -Father Jenkins called upon a protestant minister from Philadelphia to pinch hit -He taught us all to "pass it on"

Mindset: Growth mindset from intrinsic motivation

-Intrinsic motivation decreased by 36% when external tangible rewards were being chased -growth mindset supports drawing motivation, resilience, and energy to maintain the pursuit of our goals to achieve success regardless of the reward -Makes resilience stronger, so you can reach your goals without getting knocked down too hard by setbacks

How to be successful in life: be willing to work hard

-James Cash Penney: "unless you are willing to drench yourself in your work beyond the capacity of the average man, you are just not cut out for positions at the top" -success is 1% inspiration, 99% perspiration -you need to devote 10,000 hours to a task to be good at it -true success comes from work, so keep working at your goal to be successful

Keurig September 29, 2015

-Keurig Kold launched, a machine capable of brewing cold beverages like pop and iced tea -Keurig and Coca-Cola signed an exclusivity partnership that saw the company help fund the machine in exchange for exclusive K-cups -The machine was expected to fuel Keurig's future growth

Keurig August 2014

-Keurig introduces the Keurig 2.0 system to fight the onslaught of unlicensed K-cups -In 2015, following backlash, low sales, and lawsuits, Keurig phased out the technology preventing 2.0 machines from brewing unlicensed k-cups

Keurig start/upbringing

-Keurig started as a dream 22 years ago—Launch Day! -We wanted to change the coffee world one cup at a time -After buying out the two original founders, there were 3 of us -2 years ago, it was purchased for $13.9 billion -They grew from a fad to a phenomenon! ("revolutionizing the way America starts its day—one cup at a time")

Keurig September 16, 2012

-Keurig's patent for their K-cups expires -Company fears competitors will begin copying rushing out imitators

deciding what to measure

-Key performance Indicators: select quantifiable factors linked to the drivers of success in your business & sector—these areas determine your overall business success; they're quantifiable and capture a key business driver -tailor measurement to your specific circumstances and objectives -after finding KPIs, figure out how to measure them but looking at the link between your performance and your success -any measurement should be used to improve your business -Use KPIs to spot potential problems/opportunities and to set targets for departments/people to deliver your strategic goals

Daniel Coyle info

-Lectured at Notre Dame this semester -ND grad -Has written two books: •The Talent Code •The Culture Code -Has met with the most successful companies/organizations/teams like Pixar & the Navy Seals -Culture Code: the secrets of the most successful companies -He has found (like Simon Sinek) that great companies create a culture of safety, inclusion, and respect

How to be successful in life: be a person of action

-Leonardo da Vinci: "it had long since come to my attention that people of accomplishment rarely sat back and let things happen to them. They went out and happened to things" -be proactive -don't be afraid of going outside the norm -if you can do something a better way, do it! if you fail, try again

General Brenda Cartier: A new vision for leadership in the military

-Lieutenant Colonel for an airfare group in Afghanistan -went to rescue a ground team with an aircraft and teams -when it came back, they went to the flight line to pay their respects, in a dignified but messy way -when the aircraft lands, it can get gruesome; that night was a couple body bags -the lone surviving man walked off the plan and was shattered; he said, "I don't know what to do" so they just hugged "i dont know either but we're in this together" -sometimes there's nothing to fix, just to acknowledge and feel -being a woman in air force matters because it lets you develop a unique relationship with masculinity -precision guided masculinity: choose the right emotion/affect for the mission; you own the masculine traits, not the other way around *lets her have more emotions for the mission & complexities of combat -hit the target and minimize collateral damage -women in combat can serve if they don't call attention to themselves—but it's wrong! -Army private first class Jessica Lynch was the first POW successfully rescued in Iraq since WW2—two women (Cartier and a colleague) were overhead protecting the grounds-ops team -PGM: who employs those masculine traits to protect and defend? -It's important to access a full spectrum of masculine and feminine energy in the right time and event -use precision guided masculinity to enable leaders to be the best they can be

Julian Treasure: 5 Ways to Listen Better

-Listening is 60% of communication, but we only retain 25% -listening: making meaning from sound (process of extraction) -pattern recognition (name) allows us to extract -differencing: we discount constant sounds and listen to differences -filters: culture, language, values, beliefs, attitudes, expectations, intentions; take us from all sound to what we pay attention to; they create our reality -Reverberation allows you to hear how big a room/space is -listening is the main way we experience time/passage of time -the premium on accurate/careful listening has disappeared (written/visual/audio recording) 1. SILENCE: 3 minutes a day of silence will recalibrate 2. THE MIXER: listen to how many sounds you can hear at once, where they're coming from—improves quality of listening 3. SAVORING: enjoy mundane sounds 4. LISTENING POSITIONS!!!! IMPORTANT: active vs. passive; reductive vs. expansive; critical vs. empathetic—move your position to what's appropriate for what you're listening to. Play with the filters we have, so you can shape your own reality 5. RASA: sanskrit word for essence. Receive, appreciate, summarize ("so,"), ask Conscious listening leads to understanding live to listen.

measurement in the manufacturing sector

-Manufacturers measure with the Quality Cost Delivery System: 1. Not Right First Time (NRFT) 2. stock turns (ST) 3. Overall equipment effectiveness 4. people productivity (PP) 5. floor space utilization (FSU) 6. delivery schedule achievement D(SA) 7. value added per person (VAPP)

How to be successful in life: don't be afraid of introducing new ideas

-Mark Twain: "a person with a new idea is a crank until the idea succeeds" -the boldest ideas are often disregarded -to do things differently, you need to think differently -celebrate your new ideas because it might lead you to success

Honda Commercial

-Mark almost gets hit by a car, while all his friends and family talk about how much they love him -Honda's new brakes make sure to keep everyone safe because they stop the car before you have the chance to

Paul and Cindy Karos: Building our Life

-Matrona Ministries -Matronaministries.org

How to be successful in life: think big

-Michelangelo: "the great danger for most of us lies not in setting our aim too high and falling short; but in setting our aim too low and achieving our mark" -instead of giving up your dream for something easier, be ambitious

Yahoo Finance Characteristics of Bad Managers

-Micromanaging -Mechanical -Not communicative -Demands authority -Underprepared -Unapproachable -Takes undue credit -Negative -Doesn't have standardized rules

Paul Potts first audition

-Mobile phone salesman from South Wales -confidence is difficult for him -Sings Nessun Dorma from Pucini's Turnadot

Tomorrow: Not Impossible. Mick Ebeling

-NIL: Not Impossible Labs -Mick showed up at a gallery event and saw Tempt1's art -Tempt1 has ALS and is bedridden -Mick brought people from 6 different continents to work together to find a way to give Tempt1 a way to draw again -After 2.5 weeks, the eye writer was born -shortly after, Mick got an email from Tempt1 that said, "that was the first time I'd drawn anything for 7 years. I feel like I've been held underwater and someone finally reached out and pulled my head up." That was the launch of Not Impossible -Core tenet: technology for the sake of humanity -If not now, when, and if not you, then who?

Keurig October 2015

-Negative reviews from critics and consumers begin rolling in -Criticism was targeted at the price of the machine, the price of the K-pods, the size of the machine, and the sounds the machine makes

How to be successful in life: learn how to balance life

-Nike CEO Phil Knight: "There is an immutable conflict at work in life and in business, a constant battle between peace and chaos. Neither can be mastered, but both can be influenced. How you go about that is the key to success." -total obsession with work can come at the cost of rest, health, and an enjoyable life; burnout keeps you from being successful anyway

How to be successful in life: find what you love to do and do it

-Oprah: "You know you are on the road to success if you would do your job and not be paid for it" -If you're successful in your current job, you're probably working hard and devoting most of your time to it; if it's a job you hate, why do it? -even if you're not successful you still filled your time with something you love to do

The Wrong Way to Coach Kids?

-Peewee football for 8-10 year olds -Parents on the Jupiter side were under control -The kids on the Cowboys side were being yelled at extremely hard by the coach, Robert Shepherd -Fought with a ref because "Ray Charles could've caught a couple of those plays" -Shepherd says that he still builds them up when they lose, but if they're not tough enough, they should switch to gymnastics or ballet

5 steps in goal setting

-Review the company mission -evaluate available resources -determine goals individually with input from others -write down goals and communicate to all -review results and assess success factors and adjust as needed

Scott Williams: The Hidden Roles Informal Caregivers Play in Healthcare

-Scott had lime disease for 18 months, and his dad was his caregiver, through multiple misdiagnoses (fibromialgia, MS) -family caregivers have more demands of them than ever -without adequate support, they can be at a breaking point -unpaid caregiving is the backbone of healthcare -provide personal, medical, and emotional care because they're informed -they're advocates for the patient -organize appointments, manage finances, daily household tasks (emotional support) -100 million+ carers providing 80% of care across Europe -$13.2 billion value of informal care in Australia to mental health patients—2x what the Australian government spends: if carers stopped tomorrow, our health and social systems would crumble -efforts are largely unnoticed -many carers have higher financial costs because they can't work full-time or have a job -many carers sacrifice their own health/well-being to care for their loved one -neglect their own families & jobs for care -their jobs lack adequate policy for support -International Alliance of Carer Organizations (IACO) was formed to provide strategic direction, facilitate info sharing, and advocate for carers -private entities have started to help carers -to put the care back into healthcare, we need a deep, societal change (through change in mindset) -hug a carer today to let them know you care—if they feel recognized, they will feel better and help people more

Keurig launched and failed with this product innovation

-September 16, 2012 -August 2014 -September 29, 2015

Reverend Hammond video

-Thanked Cardinal Malloney (Boston) and his wife -Pass on your gift and your grace -his mother dropped out of college in WW2, but went back to school and got her BA and masters and became a teacher in Philadelphia -Dad got his bachelor at age 50, died at 72 with a partly finished masters degree in theology -Mr. Finklestein & Mrs. Shepherd, his elementary school teachers, offered support and help; so did church members, friends, and family -he is the product and recipient of a wonderful gift of grace from God and others, but he has to pass it on -the myth of the self made man is the most dangerous -Teacher Jean Thompson tells her class that she loves them equally—it's a lie because she hates Teddy Stauter *realizes that his mother died from a terminal illness and his father is absent *Teddy gives her a bracelet and perfume as a Christmas gift—and it was his mom's old belongings *Teddy became a doctor and had Mrs. Thompson sit in the pew for the mother of the groom -pass your grace to those whose troubles are widely known but whose possibilities are hardly appreciated -helped women and children in South Sudan (from North Sudan) and passed on their own grace -Northern Ireland: walking tour with former IRA man who works for peace between Catholics and Protestants—mural of MLK that said "injustice anywhere is an affront to justice everywhere" that inspired the IRA man

Zara: How a Spaniard Invented Fast Fashion

-The second wealthiest man in world made his money off of Zara -NW Spain (La Coruña) in 1950: Amancio Ortega (14 y/o) was an errand boy who delivered fabrics for a local clothing retail store -Started dealing with customers & suppliers, and became senior manager in 1960 -Developed his own designs at his sister's house using leftover materials from the retail store -Practiced with popular designs, designed nightgowns and lingerie; sold at the retail store -1963 started his own company: "Confecciones Goa" with $25 (5000 pesetas) in initial capital -Had his siblings and wife help him, and was supplying clothes across the city -Organized women's sewing co-ops to help him work -1960s, supplied all of Spain's retailers but didn't want to start his own store because of Spain's political climate -Dictatorship under Francisco Franco (nationalist general who seized power after the Spanish Civil War)—tight dress code regulations & few women had money to spend on clothes -Franco died in 1975, social and economic reform across Spain: "The Spanish Miracle" -Opened his first retail store in La Coruña, right after Franco's death -Wanted to call the store "Zorba" after his favorite movie "Zorba the Greek," but there was a bar close by that had the same name. Amancio changed his name to Zara -Instead of using seasonal model with discounts, he could afford to produce year-round styles in small batches for cheap costs. This got rid of sales and incentivized shoppers to buy quickly before their favorite styles ran out -Made sure that clothes would be relatively unique & made return customers because they would get different designs every time they visited -Could market new designs in as little as 2 weeks -Zara Model is fast fashion -Amancio expanded throughout Spain and built a 10k sq meter logistics center -1985: international expansion with the holding company "Industria de Diseño Textil" or Inditex -Opened Zara in Portugal in 1988 -Store in NY in 1989, Paris in 1990 -500+ international stores in the 1990s -Started Pull & Bear in 1991 to add to Inditex's portfolio -1991 purchased Massimo Dutti (high end clothes) -2000: Bershka, Stradivarius created at 64 years old -2001: took Inditex public by selling 20% of his shares—wealthiest man in Spain -2004: Oysho, Zara home created; opened #2000 store in Hong Kong -Since then, Inditex has been opening more than 1 new store every single day -2008: Uterque fashion accessories; blew past H&M & GAP to become the largest clothes retailer in the world -2010: store #5000 in Rome -7,292 stores belong to Inditex worldwide, in 93 countries -Amancio is worth $67 billion; officially retired in 2011

How to be successful in life: cultivate positive relationships

-Theodore Roosevelt: "the most important single ingredient in the formula of success is knowing how to get along with people" -be friendly to those around you—people will like you and want you to do well, so they will help you -good relationships will someday be able to help you, even if it's just through friendship and support

How to be successful in life: believe in your capacity to succeed

-Walt Disney: "if you can dream it, you can do it" -success has to be something you can imagine yourself achieving -you will come across people who doubted you but the moment you stop dreaming/believing is the moment your dreams fall away

Muffet McGraw, ND coach, pleads for gender equality

-We don't have enough visible women leaders in power -Call for gender equality in sports -McGraw said she would no longer hire men as her assistant coaches -If most men's basketball coaching spots go to men, why can't the same be for women? -1972: 90% of women's college teams had female head coaches; 40% today. Across 24 sports -1978: 79% of coaches in women's basketball were female, now only 57% -McGraw also addressed women's progress in politics: "I'm getting tired of the novelty of the first female ____. When is it going to become the norm, instead of the exception?"

Guinness Commercial

-Woman who owns a bar puts out a Guinness at the table every day -One day the military guy comes home from service and his beer is waiting there for him

Women leadership

-Women represent 50.8% of the US population -They earn 60% of the undergraduate and masters degrees -They represent 59% of the college-educated entry-level work force -Yet, they hold only 14.8% of American business executive positions -They represent only 8.1% of the top earners -They hold only 4.6% of the CEO positions in the Forbes 500 companies -While they control 80% of consumer spending, they are only 3% of the creative directors in ad agencies -The US ranks 60th in women's political empowerment in the Global Gender Gap Index -You generation can change that

QCD: value added per person (VAPP)

-amount of value the manufacturing process adds to raw materials and compares it to the number of people involved in the process -like PP, it's a measure of employee productivity

measurement and your customers

-analyze the business through your customers' eyes -feedback from customers in: •sales data: what is bought/not bought •complaints: many customers will switch suppliers before making a complaint •questionnaires and comment cards: useful, so use incentives for customers to complete them •mystery shopping: have someone pose as a customer for research purposes to see how they're performing -use software to get information and to give staff access to customer history -sell to new groups of customers too

sexual harrassment

-any unwanted action or activity of a sexual nature that explicitly or implicitly affects an individual's employment, performance, or work environment -At least 33% of fortune 500 companies have been sued over it -50% of american workers have had in-office romance

survival—managing yourself

-avoid self-destructing during difficult change -restrain your desire for control and need for importance -order for its own sake prevents organizations form handling contentious issues -an inflated self-image fosters unhealthy dependence on you Example: ken Olson, head of Digital Equipment Corporation, fostered intense dependence on him so when he shunned the PC market, everyone in the company agreed with him, and the company crashed

Bad manager: not communicative

-causes confusion and frustration -includes not giving clear instructions to failing to provide feedback after work is completed -Affects productivity levels because employees will have to stop and ask questions as they go

Bad manager: micromanaging

-causes stress -prevention of creativity and enthusiasm -makes employees leave at the first opportunity (affects organizational development)

adaptive vs. technical change: whose problem is it?

-companies treat adaptive problems like technical ones -this lets managers solve others' problems, but it doesn't prevent the problem from recurring

obesity

-costs american companies >$150 billion annually -combat with health initiatives

Bad manager: unapproachable

-creates a barrier -causes employees to put a wall up, creates problems -harder to mentor & resolve problems; makes it hard for employees to accept suggestions & feedback

daniel coyle q&a

-crisis creates clarity, it's what moves the company towards being a strong unit -how to discern what a company's culture is: 1. litmus test that danny meyer did: if a glass drops, either all the staff is going to work together and energy will increase, or everyone will be a little bit mad and it will be a negative energy 2. ask "tell me a story about your group that wouldn't happen anywhere else" 3. "what gets rewarded around here?" 4. talk to people who have left recently—if the company is reluctant to introduce you, that's a bad sign -culture is the fifteen feet around you because the keeper of culture is face-to-face interaction -hard but necessary to adapt to: speed (need to learn and grow), review and development are different and should not be grouped together. -build an environment where people can develop themselves by providing resources to them -face to face is better for relationships: 34x more likely to complete a request if it's made in person, rather than digitally -creativity is worse in dispersed groups, but productivity is better alone *two rules for connections in a tech world: 1. be together as much as you can 2. think about what creative things you need to be together for -conflicts thrive in close cultures because people know they can bring up ideas -even if you're brilliant, you need to be a team player. good groups won't tolerate a selfish/negative person -hungry for diversity; don't hire for fit, hire for contribution -organizations have a bias to center on one person—battle it by honoring different stories -interviews are horrible to get information—treat it like an journalist, save the last interview for last

current ratio

-current assets/current liabilities -measures the organization's ability to meet short-term obligations

Mindset: Imaginal

-daydream!! -our minds are daydreaming for 46.9% of our waking day -Use imagery to hone skills, techniques, and mindsets -3 types of mental procrastination: •positive constructive daydreaming: planning, playful, creative imagery •guilty dysphoric: obsessive, anguishing fantastical thinking •poor attentional control: our inability to remain focused on a necessary, but undesirable task -you will feel less cluttered in your mind, clarity around your day to day activities, and purposeful even if achieving your goals entails a longer, challenging path

Why did Keurig declare sustainability goals?

-demonstrate commitment to sustainable product innovation, we set three bold targets, which we announced in fiscal 2014 and plan to achieve by 2020

Paul Karos: Going Blind

-diagnosis at age 8 -teenage emotional & spiritual suffering -decision to stay the course -virtue from suffering begins to take hold

A Survival Guide for Leaders

-difference between technical change and adaptive change: •adaptive change is the wrenching organizational transformation that makes people give up comfortable and personal routines •technical change are changes that can be solved with existing know-how and current problem-solving processes -The Hostile Environment -Operate in and Above the Fray -Court the Uncommitted -Cook the Conflict -Place the Work Where it Belongs -The Dangers Within -Manage Your Hungers -Anchor Yourself

how to set useful targets for your business

-drive your business performance by setting performance targets in key areas -KPIs, targets, and business strategy: set targets based on KPIs to achieve departmental goals that satisfy the top-level objectives of your strategic plan -Setting SMART targets: specific, measurable, achievable, realistic, time-bound -assigning responsibility and resources: after identifying targets, make people accountable to these concrete KPIs; unlikely to be cost-free so make necessary resources available -review progress often to assist with motivation and make changes is progress isn't made as expected

The story of Abraham Lincoln

-dropped out of grade school -ran a country store -went broke -took 15 years to pay off his bills -took a wife but had an unhappy marriage -ran for the House of Representatives and lost twice -Delivered a speech that became a classic, but the audience was indifferent -Attacked daily by the press and despised by half the country -Despite al this, inspired people all over the world & changed history

employee pension

-employers are offering it less often because they can't afford it

John Kotter 8 steps to leading changes

-establish a sense of urgency -create a guiding coalition -develop a clear shared vision -communicate the vision -empower people to act on the vision -create short term wins -consolidate & build on the gains -institutionalize the change

Mindset: Accountability

-failures and errors increase our emotional resilience -take responsibility by exercising forethought -this will increase your likelihood of making choices that align with your conscience

Mindset: Emotionally Intelligent

-figure out how to nourish your relationships with the people who love, support, and guide you -Be aware of your own emotions, self-regulate them, and be aware for others' emotions

Four elements being measured on a balanced scorecard

-financial -customer -internal processes

Porter's five forces

-five forces that dictate the rules of competition *threat of new entrants *threat of substitutes *bargaining power of buyers *bargaining power of suppliers *industry rivalry (competition)

Arnold Palmer

-from blue color background, he found his passion was golf -Served his country in the Coast Guard -Won the US Amateur in 1954 -"The King" won 7 major championships: •The Masters '58, '60, '62, '64 •US Open '60 •British Open '61, '62 -He won 62 PGA tournaments -5th all time on the winning list -Married to his wife Winnie for 45 years before she passed

Mindset: Goal-oriented with a grounded emotional compass

-goal-setting is engaging in well-researched, planned, and staged thinking coupled with measured and well-resourced actions and behavior -have sound wisdom of the emotional, personal satisfaction that will signal you have achieved your successes

The secrets of highly successful groups

-good groups are more than the sum of their parts—harvard research of group with different cultures. strong culture group performed better by 756% over 10 years (net revenue) -traditional way of thinking about culture: the soft stuff—it's intrinsic!, but it's not useful as a tool -Wipro call center said they had a hard time creating connection (high employee turnover), so they divided the employees into 2 groups: 1 group got an hour long presentation of Wipro and the other got asked questions about themselves -group 2 retention up 270%, group 1 -Openness: most important four words a leader can say are "I screwed that up" -You need to be vulnerable -vulnerability loop: both people are vulnerable, leads to better cooperation and closeness—better performance -johnson and johnson handled tylenol crisis best by deciding who comes first and what the purpose behind all their actions is (even in crisis) -repeating mantras! it's corny but it works. creates purpose! -it's not about inspiration it's about navigation navy SEALS: shoot, move communicate; we're the quiet professionals; the only easy day was yesterday -how to bring closeness home: 1. use the open face. signals interest 2. do an AAR (after action review) to determine what went well and what didn't 3. 2 line email: tell me one thing you want me to keep doing, and one thing you want me to stop doing 4. lead with your failure

profitability measures

-gross profit margin: how much money is made after direct costs of sales have been taken into account (the contribution) -operating margin: between gross and net profit; overheads are taken into account, but not interest/tax payments. EBIT! -net profit margin: profits taking all costs into account, including overheads, interest, and tax payments -return on capital employed: net profit as a percentage of the total capital employed in a business. Allows you to see how well the money invested in your business is doing compared to other investments you could make with it

what are the three types of corporate strategies? provide examples

-growth: used to expand the number of markets served or products offered, either through current business or new business ex.: Colgate going into mouthwash -stability: just continue what you're already doing ex.: Digiorno having the same pizza -renewal: addresses declining performance ex.: Polaroid revamping its same products to keep film relevant

social media strategy

-help people inside and outside the organization connect -reduce costs, increase revenue possibilities, or both -can boost productivity

business model

-how a company is going to make money -focuses on: 1. whether customers will value what the company is providing 2. whether the company can make any money doing that

Keurig/GM sustainability committee Thriving People and Communities

-human resources -community relations -health and safety

mission vs. goals

-identity -internal -formulate -implement -assess

Mindset: learn to teach

-if we don't do anything after taking in information, it's wasted time -set up practice opportunities to practice your new skills -when you teach others what you have learned, you learn more and accelerate your ability to apply new skills more effectively

the importance of measurement and target-setting

-important to growth success -Benefit to performance measurement: can examine the triggers for any changes in performance, which leads to proactive management -benefit of target setting: gives everyone in the business a clear sense of goals -difficult to communicate, but achievable by breaking down into manageable, concrete chunks

survival—managing your environment: cook the conflict

-keep the heat high enough to motivate but low enough to prevent explosions -raise the temperature to make people confront hidden conflicts and other tough issues -lower the heat to reduce destructive turmoil -slow the pace of change -deliver humor, breaks, and images of a brighter future

other key accounting ratios

-liquidity ratios: ability to meet short-term financial obligations -efficiency ratios: how well you are using your business assets -financial leverage or gearing: how sustainable your exposure to long-term debt is

What happened when Keurig released Keurig Kold?

-major mistake in strategy was disastrous -Stock price dropped from March 2015 to November 2015

MIS

-management information system: a system used to provide management with needed information on a regular basis

Bad manager: mechanical

-manager is just going through the motions at work -gives impression that they don't value the organization they work for or value their employees -lose out on the opportunity to make a real difference in their organization and in the lives of those under their supervision -unappreciated employees won't last long in the department

Bad manager: demands authority

-managers think they deserve to be respected because of their title and position -employees are more prone to respect those who have gained status through positive words and actions

Bad manager: underprepared

-many managers are this way because the organization has not provided needed training -lack soft skills or leadership skills that make them more effective -causes frustration for everyone and poor management

QCD: not right first time

-measure of the rate of defective units being produced -higher means greater waste of resources and greater risk of customer inconvenience

QCD: overall equipment effectiveness

-measures if a machine is being used maximally -combines amount of time the machine can be used, the rate at which it is operate, and the proportion of its output that's defective

QCD: delivery schedule achievement (DSA)

-measures success at delivering goods customers have ordered to the schedule you have promised them

QCD: floor space utilization

-measures the level of revenue generated per square meter of factor floor space -how efficient a business is at minimizing its fixed costs

measurement and your employees

-more necessary as growth occurs -informal meetings and formal appraisals: honest discussions of what's working, drive productivity and performance by setting goals -meetings give a view of budding concerns/developments -financial perspective of employee performance: sales, contribution, and profit per employee

slide info about paul karos

-more than 35 years in investment banking and asset management -became the #1 investment adviser worldwide for the airline industry—5 years -rose to president of equity capital markets for piper jaffray

Bad manager: negative

-negativity is contagious & creates difficult work environment for employees -Reflects poorly on organization and values -Employees will want to leave quickly

ROI

-net profit after taxes/total assets -measures the efficiency of assets to generate profits

Steve Jobs Stanford commencement speech 2005

-never graduated college 1. connect the dots: -dropped out of reed college after 6 months but audited classes for another 18 months while sleeping on friends' couches -his calligraphy class ended up being important to the beauty of the mac computer -believing the dots will connect down the road will give you the confidence to follow your heart when it leads you off the well-worn path, which will make all the difference 2. love and loss: -when jobs got fired, he still loved what he did, so he started Pixar -sometimes life's gonna hit you in the head with a brick. don't lose faith 3. death -if you live each day like it's your last, eventually you'll be right -look in the mirror and ask if you want to do what you're doing that day—if the answer is no too many days in a row, something needs to change -remembering you are going to die is the best way to avoid that trap of thinking that you have something to lose -you are already naked, there is no reason not to follow your heart -jobs had pancreatic cancer, and it was going to be incurable (3-6 months), but he had a rare kind that was treatable! -no one wants to die, but its a destination we all share -it's the single best invention of life because it clears out the old to make way for the new takeaways: -your time is limited, so don't waste it living someone else's life! -Whole earth catalog: "Stay hungry, stay foolish"

Samantha Josephson law

-nothing good happens after midnight -never travel at night alone...ladies or guys -if you use Uber or Lyft, double check for driver validity -download an app that can alert police (SafeTrek, BSafe, KiteString) -Samantha Josephson got into a car she thought was her Uber but she got murdered

QCD: sock turns

-number of times a business sells and replaces its inventory -higher stock turn indicates efficient operation and not tying up resources in slow-moving inventory

survival—managing your environment: operate in and above the fray

-observe what's happening to your initiative, as it's happening -frequently move back and forth from the dance floor to the balcony, asking, "what's really going on here?" "who's defending old habits?"

what are the four sources of information for measuring businesses' performance

-personal observations -statistical reports -oral reports -written reports

Bad manager: don't have standardized rules

-play favorites to be liked by everyone -when managers are malleable, it's difficult for other employees to respect them

Keurig/GM sustainability committee: Resilient Supply Chain

-purchasing -supply chain outreach -logistics -finance and marketing -responsible sourcing

measurement of your financial performance

-quantifiable measurements≠financial measurements -if you understand your financial performance, it will be much easier to invest and manage for growth -profitability measures & other key accounting ratios -cash flow is helpful to track because the process of expansion can burn up financial resources faster than they can be replaced

survival—managing your environment: place the work where it belongs

-resist resolving conflicts yourself because people will blame you for whatever turmoil results -mobilize others to solve problems example: a Chicago bulls player sat out a play because he didn't get to take the final shot. When the coach let the team handle the problem, they made it to a seventh game

inventory turnover

-sales/inventory -measures how efficiently inventory assets are used (you want it to be higher)

total asset turnover

-sales/total assets -measures how many assets are used to achieve a level of sales -higher values mean management is efficiently using assets

Inside scoop on successful teams with Daniel Coyle

-starlings are great models for culture: they move at speed, information flowing through the group, solving problems in real time. -Pay attention to signals of connection, signals that share key information, signals of direction -Cycle: build safety (connect), share vulnerability (key information)—> leads to telling a story (direction) -Buy in: when you feel connected to a group and get excited about working on a project -Engineer Peter Skillman did an experiment where groups tried to build the tallest tower with 20 pieces of raw spaghetti, yard of tape, and a single standard size marshmallow (must go on top) -Teams of: CEOs, lawyers, MBAs, and kindergarteners -Adults strategize, assign roles, and then get to work on a good-looking tower -Kindergartners eat a ton of marshmallows, make chaotic tower, but they win every time -Status management and safety are the two key indicators of performance •SM: the adults are constantly worried about who's in charge, the hierarchy of everything. Without this, you can iterate, ideate, and innovate more rapidly and effectively •Safety: is not an atmospheric feeling, it's the core of group performance. It creates connection

How to be successful in life: be brave enough to follow your intuition

-steve jobs: "your time is limited, don't waste it living someone else's life. Don't be trapped by dogma, which is living the result of other people's thinking. Don't let the noise of other's opinion drown out your own inner voice. And most important, have the courage to follow your heart and intuition; they somehow already know what you truly want to become. Everything else is secondary." -if you strongly believe and desire something, you already have an idea of how to get there -at the very least you know what will help you and what will slow you down -trust your own instincts

Mindset: dare greatly

-stretch your vision of what you want to reach for -Target goals should always be "this, or better" -never put a cap on the levels of success you can reach

Bad manager: takes undue credit

-take credit for good ideas/accomplishments that may have come from the department -crushes enthusiasm and creativity of employees -employees will no longer provide new ideas/solutions for problems because they know the manager will steal them

Keurig/GM sustainability committee: Sustainable Products

-technology -marketing -logistics -operations -research and development -innovation

Measure performance and set targets

-the importance of measurement and target-setting -deciding what to measure -measurement of your financial performance -measurement and your customers -measurement and your employees -measurement against other businesses—benchmarking -measurement in the manufacturing sector -how to set useful targets for your business

QCD: people productivity (PP)

-the number of worker hours taken to produce each unit of output -also distinguishes between valuable and wasteful production to ensure that productivity figures aren't skewed by the overproduction of units for which there's no customer demand

8 Steps in setting Management By Objective (MBO) goals

-the organization's overall goals/strategies are formulated -major objectives are allocated among divisions/departments -unit managers collaboratively set goals within unit -specific objectives are collaboratively set with department members -action plans are developed and agreed to by managers/members -the action plans are implemented -progress periodically reviewed and feedback is provided -success of objectives results in performance-based rewards -44% of employees say that leaders do not clearly communicated the organization's purpose and direction

survival—managing your environment: court the uncommitted

-the uncommitted but wary are crucial to your success -show your intentions are serious by dismissing individuals who can't make required changes -practice what you preach example: st. petersburg press editor had his drunk driving arrest on the front page to ensure that his writers would see how serious he was about having a harder-hitting newspaper

Bennett Presser: Act more like Dogs

-there's a little kitty cat in Bennett Presser's kitchen -because the screen door is broken, the cat can't get out -we need more dogs in the house! be more like a dog!

How to be successful in life: always maintain a positive mental attitude

-thomas jefferson: "nothing can stop the man with the right mental attitude from achieving his goal; nothing on earth can help the man with the wrong mental attitude" -you need to trust in your ability to succeed—this is the only way to cultivate a right mindset -replace negative thoughts with positive ones -approach problems as tasks to complete so you can keep going -setbacks won't affect you so much, others' doubts won't impact you, and obstacles will seem like minor problems

strategy

-to identify a strategy, a company must do rigorous SWOT analysis

Paul Karos: Successful Wall Street Career

-top airline analyst in the world for five years -frequently appearing as expert in all forms of media -Jet-set life traveling the world -worldly success beyond imagination -vainglory takes hold, self-imposed suffering -life implodes out of control

different ways to set goals

-traditional goal setting -means-end chain -management by objective

measurement against other businesses—benchmarking

-understand business performance/potential through comparison to other businesses -compare to businesses in the same sector that have similar goals and objectives -small business in crowded sector benchmark against average performance levels -big business in rapid growth sector compare against established market leader -benchmark internally across departments to spread what's working well -hard part is finding external data for comparisons: use trade association data and market reports -benchmarking data should be used to set targets you aspire to

survival—managing yourself: anchor yourself

-use a safe place (e.g. a friend's kitchen table) or routine (a daily walk) to repair psychological damage and recalibrate your moral compass -acquire a confidant (not an ally from your organization) who supports you—not necessarily your initiative -read attacks as reactions to your professional role, not to you personally. You'll remain calmer and keep people engaged

cindy karos

-very successful career in international and domestic sales -left the career she loved to focus on raising three children -has helped develop strategy for the Orthodox Church

Mindset: peak performance, not perfectionism

-while perfectionist tendencies show individuals with higher motivation and conscientiousness to deliver quality output in the workplace, they are also more stressed, burned out, and anxious -"near enough is good enough"

How Successful People Think: 10 mindsets to cultivate

1. Growth mindset from Intrinsic Motivation 2. Goal-oriented with a grounded emotional compass 3. Imaginal 4. Accountability 5. Emotionally intelligent 6. Entrepreneurial 7. Peak performance, not perfectionism 8. Exercise a scale and leverage mindset 9. Learn to teach 10. Dare greatly finally: don't do the normal/expected thing

5 HR Fiascos:

1. Yahoo: No man, woman, or CEO is an island. You can't expect to improve a company without employees who actually execute on your behalf 2. Gravity Payments: Great Intentions don't alway trump actions. Changes must occur democratically, no matter how good the intentions are *internal company culture changes in 3 years at big companies and 1-3 years at small ones 3. Amazon: morale is part of productivity. Human capital has more to do with potential & empowerment of people, not a justification for degrading employee moral *holistic reviews and direct communication to measure "employee engagement" 4. Trendy (gaming company): "growing pains" is not a legitimate HR policy. organizational culture can be toxic/stressful, and HR needs to address employee relations *to protect employees, there must be due process, and HR needs to connect employees and employers 5. Conde Nast: There is such a thing as wage theft. Compensation (of any kind) is part and parcel of working int he modern day. Perks won't cut it!

Simon Sinek video hes a stupid idiot

1. You can get what you want, you just can't stop people from getting what they want, too. People either see what they want or what's stopping them—Bagels 2. SOMETIMES YOU'RE THE PROBLEM: The black death of childbirth—puerperal—(70% of women would get this disease after birth and would die); TAKE CREDIT AND ACCOUNTABILITY 3. Take care of each other. Find the energy to take care of the person next to you, even when you're exhausted. To be an elite warrior, get really good at helping the people on either side of you. Ask for help—people will take care of you if you learn to take care of them first. 4. Learn to be the last to speak (and sit in a circle). Hold your opinions to yourself until everyone has spoken: 1. gives everyone the feeling that they have been heard/contributed 2. you've heard what everyone has to think before to speak. Just sit there—don't give your opinion, just ask questions! 5. As you gain fame, fortune, and authority, people will respect you more. None of that stuff is meant for you; it's for the position you hold. You will always deserve a styrofoam cup. Have humility and gratitude—accept the gifts but know they're not for you

key criteria for your KPIs

1. closely linked to the top-level goals for your business 2. quantifiable—should be able to reduce to a number to keep it consistent 3. should relate to aspects of the business environment that you can somewhat control -be as detailed and well-structured with the KPI information as you can

8 key dimensions of strategic leadership

1. determine organization's purpose/vision 2. exploit and maintain the organization's core competencies 3. develop the organization's human capital 4. create and sustain a strong organizational culture 5. create and maintain organizational relationships 6. reframe prevailing views by asking penetrating questions and questioning assumptions 7. emphasize ethical organizational decisions and practices 8. establish appropriately balanced organizational controls

what are the 6 steps in developing a strategy?

1. identify the organization's current mission, goals, and strategies 2. do external analysis 3. do internal analysis 4. formulate strategies 5. implement strategies 6. evaluate results

what is the three-step control process

1. measuring actual performance 2. comparing actual performance against standard 3. taking managerial actions

How to be successful in life: 13 life-changing tips

1. think big 2. find what you love to do and do it 3. learn how to balance life 4. do not be afraid of failure 5. have an unwavering resolution to succeed 6. be a person of action 7. cultivate positive relationships 8. don't be afraid of introducing new ideas 9. believe in your capacity to succeed 10. always maintain a positive mental attitude 11. don't let discouragement stop you from pressing on 12. be willing to work hard 13. be brave enough to follow your intuition final thoughts: -develop the right state of mind -no matter where you are in life, you can still make a difference and pursue success

Top 10 Trick Shots of 2014

10. British Open trampoline shot 9. Mr. Skippy shot 8. Mom and Pop shot 7. Brick wall banker 6. glowCity shot 5. Flog and juggle shot 4. Coolest bunker shot ever 3. The Phil Mickelson backwards flop shot 2. Hit the deck shot 1. Patio shot

Top 10 Coaching meltdowns

10. Purdue's Gene Keady: angry all the time, meltdown about fouls 9. LA Dodger's Tommy Lasorda: mad at tape recorders in his face 8. Lou Benela: fight in the locker room, threw a base during a baseball game 7. Chicago Bears' Mike Ditka: just mad at everyone all the time 6. Bob Knight: just mean all the time 5. Colt's Jim Mora 4. Mike Milbury as a Bruin's player in '97 he beat a fan with his own penny loafer, and then as a coach he got in a fight with a priest 3. NHL Devils Jim Schoenfeld fought with refs 2. KC Royals Hel McCray got in a fight so bad as the coach that a reporter got bloody 1. Calipari and Cheney's fights as rivals ("I'll kill you!")

service profit chain

3 step process: the service sequence from EMPLOYEES to CUSTOMERS to PROFIT

organizational designs

3 types: -simple: little departmentalization, wide spans of control, authority centralized in a single person, little formalization -functional: groups similar/related occupational specialties together -divisional: made up of separate business units/divisions

organizational design

6 considerations: -work specialization -departmentalization -chain of command -span of control -centralization and decentralization -formalization

what was Keurig's mission?

A Keurig brewer on every counter and a beverage for every occasion

What are the two things that every company needs?

A company needs a purpose and a mission

What happened when Keurig lost its intellectual property in 2012?

Annual growth, revenue, operating margin, and EBITDA margin have all plummeted to left than 0%, as of 2015

What happens when you compete with others vs. competing with yourself

Continuous competition with others: you will become bitter Continuous competition with yourself: you become better

What does it take to grow up and become who you really are?

Courage

What was Keurig's (stated) purpose?

Create the ultimate beverage experience in every life we touch, from source to cup — transforming the way the world understands business

What are the two meanings of FEAR?

Forget Everything and Run or Face everything and rise. The choice is yours

Paul Karos: a strong parthenon

Foundation (most to least foundational): -life in Christ, the Holy Trinity -The church, apostles, & saints -scripture -patristic experiences and teachings -Ascetical, liturgical, sacramental, and local parish life -acquiring the fruits of the holy spirit and the spiritual virtues Pillars built upon the foundation: -Work -Finances -Health -Friendships -Family of Origin -Outreach/Missions -Fatherhood/Motherhood -Marriage If you only put pressure on "work" pillar, your building will crumble

Coca Cola Managerial organization

From Top Down: CEO: Muhtar Kent Corporate staff, manufacturing marketing, finance coca-cola international, north American division, bottling investments group Within International: -Latin American division -Europe division -Eurasia & Africa division -Pacific Division Within North America Division: -Coca-Cola North America -Coca-Cola Refreshments

Real goals

Goals that an organization actually pursues as defined by the actions of its members -what was the example of the university inconsistent goals?

Planning

Goals, objectives, strategies, plans Choose appropriate organizational goals and courses of action to best achieve those goals

Commercial about spray painting

Guy spray paints a message for his little sister, who's sick. It says, "Be Brave" with flowers all over the place. Commercial for Pfizer "it takes more than just medicine"

Who rescued Keurig in 2015

JAB Holding acquired Keurig in December 2015 for $13.9 billion dollars cash (TV/EBITDA at 15.0) JAB has also acquired Einstein Noah, Mondelez Coffee, DE Master Blenders, Caribou Coffee, and Peet's Coffee

Kodi Lee America's Got Talent

Kodi Lee is blind and autistic, and he sings Leon Russell's "A Song for You"

A Tale of 2 Brains

Men's brains: -made up of little boxes -rule: the boxes don't touch -Men have a nothing box in their brain: the favorite box, which allows men to do something braindead for hours on end -UPenn study: men can have 0 brain activity and still breathe -When men are stressed they want to go to the nothing box to cope Women's brains: -made up of a big ball of wire, where everything is connected -Women remember everything because every event is connected to emotions -when women are stressed, they HAVE to talk about it to deal with it Because men and women love each other, they will offer each other their best solution, but it won't help the other person because it's the opposite of how the stressed person deals with it

Irish Compass at Notre Dame

Notre Dame's online community driving powerful connections within the Notre Dame network irishcompass.nd.edu

McDonald's Plan to Win—what are the three steps?

Operational excellence, lead in marketing, innovation

What are the three groups within the Keurig/GM sustainability committee

Resilient Supply Chain, Thriving People and Communities, Sustainable Products

SMAC Format

Specific Measurable Achievable Compatible

SMART goal format

Specific, measurable, attainable, relevant (realistic), time-trackable -identify what you want to do or achieve in life areas -make your goals actionable -make your plans for reaching your goals -determine how you will measure progress toward goals -review your goals periodically

how would you chart the % of time that different levels of management spend on strategic vs. operational plans?

Top: -67% strategic, 33% operational Middle: -50% strategic, 50% operational First-level: -33% strategic, 67% operational

Which managerial organization is really bad???

United States Department of State: Secretary of State in in charge

How plan out what you should do

Use a strategic plan for new business -Have task -track every task's time completion -Create a timeline for when you need each task done -Completion of the goal is the last step

Which game changing technologies develop customer-driven plans and track them?

Vennli & chiefofstaff.com

Where does your power lie? What do you do when you can't control what's happening?

When you can't control what's happening, challenge yourself to control the way you respond to what's happening. That's where your power is!

Vennli

a platform to help you develop true customer-driven strategies which is changing how companies connect with customers

chiefofstaff.com

a revolutionary way to keep track of the status of every single goal that comprises your strategic plan in real time

what are stretch goals?

a seemingly impossible goal

what is a company's mission statement?

a statement of the purpose of the organization

kotter: institutionalizing new approaches

actions needed: -articulate the connections between the behaviors and corporate success -develop the means to ensure leadership development and succession pitfalls: -not creating new social norms and shared values consistent with changes -promoting people into leadership positions who don't personify the new approach

kotter: forming a powerful guiding coalition

actions needed: -assemble a group with shared commitment and enough power to lead the change effort -encourage them to work as a team outside the normal hierarchy pitfalls: -no prior experience in teamwork at the top -relegating team leadership to an HR, quality, or strategic planning executive rather than a senior line manager

kotter: creating a vision

actions needed: -create a vision to direct the change effort -develop strategies for realizing that vision pitfalls: -presenting a vision that's too complicated or vague to be communicated in five minutes

kotter: establishing a sense of urgency

actions needed: -examine market and competitive realities for potential crises and major untapped opportunities -convince at least 75% of your managers that the status quo is more dangerous than the unknown pitfalls: -underestimating the difficulty of driving people from their comfort zones -becoming paralyzed by risks

kotter: empowering others to act on the vision

actions needed: -get rid of obstacles to change -change systems or structures that seriously undermine the vision -encourage risk taking and nontraditional ideas, activities, and actions pitfalls: -failing to remove powerful individuals who resist the change effort

kotter: planning for and creating short-term wins

actions needed: -plan for visible performance improvements -create those improvements -recognize and reward employees involved in the improvements pitfalls: -leaving short-term successes up to chance -failing to score successes early enough (12-24 months into the change effort)

kotter: communicating the vision

actions needed: -use every vehicle possible to communicate the new vision and strategies -teach new behaviors by the example of the guiding coalition pitfalls: -undercommunicating the vision (by a factor of 10) -behaving in ways antithetical to the vision

kotter: consolidating improvements and producing still more change

actions needed: -use increased credibility to change systems, structures, and policies that don't fit the vision -hire, promote, and develop employees who can implement the vision -reinvigorate the process with new projects, themes, and change agents pitfalls: -declaring victory too soon—with the first performance improvement -allowing resistors to convince "troops" that the war has been won

Paul Faros relationship between spending and pressure

as monthly family spending increases, so does the pressure to make money at work

line authority

authority that entitles a manager to direct the work of an employee

Why are our eyes in front?

because it's more important to look ahead than to look back. Don't dwell on things in the past. Learn from them and keep MOVING forward

5 examples where a lack of control of key data/info was cited

best buy, ny times, apple, drop box

Long-term plans should have a window of at least how many years?

beyond 3 years

feedback control

control that takes place after a work activity is done

feedforward control

control that takes place before a work activity is done

concurrent control

control that takes place while a work activity is in progress

SWOT analysis

external: opportunities & threats internal: strengths & weaknesses

john kotter why business transformations fail

general lessons: -you must go through the lengthy series of phases—skipping steps never produces satisfying results -critical mistakes can have a devastating impact that slow momentum and negate hard-worn gains

means-ends chain

higher level goals are linked to lower level goals which serve as the means for their accomplishment

stock options

lets employees buy into shares of the company as a perk/compensation

controlling (chapter 18 definition)

management function that involves monitoring, comparing, and correcting work performance

Traditional goal setting

management sets the goals that then flow down to the organization with the individual actions directed at it

leading

motivation, leadership, communication, individual and group behavior motivate, coordinate, and energize individuals and groups to work together to achieve organizational goals Leading requires all four functions of management and you need to be open to new and better ways to learn

what are family friendly benefits?

on-premise daycare, summer camps, flextime, job sharing

Standing Plan

ongoing plans that provide guidance for activities performed repeatedly

What's John Wooden's definition of success?

peace of mind attained only through self-satisfaction in knowing you made the effort to do the best of which you're capable

What are the four functions of management?

planning——>organizing——>leading——>controlling (which leads back into the circle)

commitment concept

plans should extend far enough to meet those commitments that were made when the plans were made

Strategic Plan

plans that apply to the entire organization and establish the organization's overall goals typically long-term, directional, single use

Operational Plan

plans that encompass a particular operational area of the organization usually short-term, specific, and standing

staff authority

positions with some authority that have been created to support, assist, and advice those holding line authority

what is environmental scanning?

screening information to detect emerging trends -competitor intelligence

controlling

standards, measurement, comparison, actions establish accurate measuring and monitoring systems to evaluate how well the organization has achieved its goals

Stated goals

statements of what an organization wants it stakeholders to believe its goals are -often "aspirational" and inspirational -Nike: delivering inspiration and innovation to every athlete -Deutsche Bank: to be the leading provider to financial solutions, creating lasting value for our clients, shareholders, and people and communities in which we operate -En Cana: to be the world's first high-performance benchmark independent oil and gas company

Mindset: entrepreneurial

strategize a plan, risk-manage, and go forth

BCG Matrix

strategy tool that guides resource allocation decisions on the basis of market share and the growth rate of SBUs (Strategic business units)

organizing

structure, human resource management Establish task and authority relationships that allow people to work together to achieve organization goals

productivity

the amount of goods or services produced divided by the inputs needed to generate that output *maximize outputs and minimize input *output is measured by sales revenue, input is measured by the costs of acquiring and transforming resources

organizational structure

the formal arrangement of jobs within an organization

what is a company's core competency?

the organization's major value-creating capabilities that determine its competitive weapons -create competitive weapons

downsizing

the planned elimination of jobs in an organization

management by objective

the process of setting mutually agreed to goals that then become the basis for evaluating employee performance

benchmarking

the search for the best practices among competitors or non competitors that lead to their superior performance

corporate governance

the system used to govern a corporation so that the interests of corporate owners are protected

organizational chart

the visual representation of an organization's structure

Companies with strategy of doing things differently and with a difference that's better

uber, southwest, tom + Chee grilled cheese & tomato soup, lime bike, grub hub, airbnb, lyft