management quiz 15

Which of the following is an example of downward communication?

a manager's feedback about a subordinate's performance

T/F: A rich medium is more effective with routine situations.

false

T/F: One of the ways to improve communication is to avoid animation.

false - One way to improve communication is to smile and show animation.

______ is not one of the three types of formal communication

grapevine

When a pharmacist can't read a prescription because of a doctor's poor handwriting, the message is disrupted by ________, which is defined as any disturbance that interferes with the transmission of a message.

noise

Which of the following communication styles do women not use as much as men?

talk over others

T/F: Communication is a process consisting of "a sender transmitting a message through media to a receiver who responds."

true

T/F: Face-to-face communication is the richest form of communication because the receiver observes multiple cues in the message.

true

T/F: If you must tell an employee that he is facing a sexual harassment investigation, you should use a rich medium of communication.

true

T/F: Noise is any disturbance that interferes with the transmission of a message, and it can occur in any medium.

true