Management Test 2

A group member who says _______________ is performing a task role.

"Lets focus on the main goal here. What are we trying to accomplish"

_______ is a key point of Robert House's revised Path-goal theory of leadership

"leaders need to modify their leadership style to fit various employee and environmental characteristics"

Telelectrica's management formed a group with member of administration, marketing, production and research. Actual production modifications would require top management. What type of cross-functional group is this?

A semi-autonomous work group

As outlined in the text and our class presentation, the communication process begins when

A sender encodes a thought or idea

Instead of taking into account how the product might best be positioned in the current product environment a marketing department determines its price point for a revolutionary new product by increasing the price of the company's previous entry in that market. The department is employing,

An anchoring heuristic

Which of the following is NOT included in the text among the problems managers commonly make in the decision making process.

Analyzing alternatives too extensively by gathering too much data

Which of the following is not included in the basic steps involved in the rational decision model?

Apply an availability heuristic

___________ is an alternative dispute resolution technique in which disagreeing parties agree ahead of time to accept the decision of a neutral party in a formal court like setting, often complete with evidence and witnesses

Arbitration

In the __________ bias, a decision maker tends to overestimate the importance of information she/he recently received or thought about.

Availability

Market firms strive to ensure that people are aware of their products because people assume that if they have heard about certain products, the products will work well. Which of the following biases are the marketing firms trying to take advantage of?

Availability

The relationship between conflict intensity and performance outcomes can be described as

Both high and low conflict intensity may be related to lower performance

Groupthink results from an excessive emphasis on

Brainstorming

To be a rational decision maker, one should do all of these EXCEPT:

Choose a solution "good enough" to meet some minimum qualifications

When a group of people join together to pursue a particular issue, they compromise a

Coalition

The styles of conflict handling are differentiated along two dimensions

Concern for others and concern for self

The styles of conflict handling are categorized along which of the following two dimension?

Concern for others and concern for self.

_________ involves leader behavior associated with creating mutual respect or trust and focuses on a concern for group member's needs and desires

Consideration

The ____ hypothesis suggest that the more members of different groups interact, the less intergroup conflict they will experience.

Contact

When companies invite nonemployees to contribute to particular goals and manage the process via the internet, this is known as,

Crowdsourcing

Folding arms, crossing hands, and crossing legs communicate:

Defensiveness

What is a key application or characteristic of brainstorming

Developing action plans to achieve goals

Jim is head of the marketing department and must decide how to allocate a fixed amount of funds. There are two top projects that Jim believes hold the most promise. Recently, the majority of funds have been allocated to Project A, but Jim wonders if it is time to provide Project B with a larger share of the money. Jim decides to assign a particular individual, Clara, to thoroughly criticize the proposal for Project B, looking for every possible flaw. Which technique is Jim using to help him make a better decision?

Devil's advocacy

The two basic types of negotiation are

Distributive and Integrative

Which of the following is NOT a question in the ethical decision tree?

Does the proposed action affect any of the firm's secondary stakeholders

If a speedy decision is needed, the _______ conflict handling style is appropriate.

Dominating

Which of the following is not an element of an effective social media policy?

Empower every employee to field questions about the policies

Jeff has been a project assistant for XYZ Corp for five years. Recently he was asked to train Harriet, his new project manager. He suggests that she use an Excel worksheet to lay out the projects she is currently working on, and she complies. He is using______ power

Expert

_______ is an alternative dispute resolution technique where a third party urges disputing parties to deal directly with each other in a positive and constructive manner.

Facilitation

The stages of the group development process, in order, are ,

Forming, storming, norming, performing, adjourning

Thinking about what your audience already knows about your subject is part of the ______ step of the TED protocol for effective presentations

Frame your story

In the ___________ bias, a decision maker is influenced by the manner in which a problem or question is stated.

Framing

Which of the following is not a rule for effective brainstorming?

Go for quality over quantity

An _______ is defined as a set of expected behaviors for members of the group as a whole

Group role

In a highly cohesive team, members may try to maintain harmony by striving toward consensus on issues without ever offering, seeking or seriously considering alternative viewpoints and perspectives. This kind of behavior exemplifies

Groupthink

As noted in class

Harvards John Kotter observes that great leadership is often "born on a bed of pain"

The integrative conflict handling style is characterized by

High concern for self and high concern for others

The assumption that managers can and should modify their style of leadership to help employees achieve their goals is a key feature of

House's path-goal theories

The Blake-Mouton Grid originated as a

Idealized influence, individualized consideration, and the intellectual stimulation

The stages of rational decision making, in order, are

Identify the problem or opportunity, generate alternative solutions, evaluate alternatives, and implement and evaluate the solution.

A key consideration of the Dale Carnegie approach, "How to Win Friends and Influence People" is

If you want to change people, one way to do so is to change your attitude toward them

___________ theory is based on the idea that people have beliefs about how leaders should behave and what they should do for their followers.

Implicit leadership

Which of the following statements about impression management is FALSE?

Impression management is generally damaging to careers.

Which of the following is not a way to reduce social loafing?

Increase group size

Which of the following is a challenge associated with global virtual teams

Increased decision making complexity

Which of the following statements is NOT true about group development?

Individuals take on increasing amounts of independence as a group develops

Which of the following is defined in class and the text as a "soft" influence tactic?

Ingratiation

Leader behavior that organizes and defines what group members should be doing to maximize output is called

Initiating structure

___________ is the leader behavior that organizes and defines what group members should be doing to maximize output.

Initiating structure

trying to build enthusiasm by appealing to others' emotions, ideals, or values

Inspirational appeals

According to the text, transactional leadership encompasses all but one of the following, Which one?

Inspirational motivation

When issues are complex, better solutions are needed, commitment is needed, and time is available, the ________ conflict handling style is appropriate.

Integrating

A very high level of cohesiveness in a group;

Is likely to reduce critical thinking

Jim is the daytime supervisor for an automobile assembly line. He supervises 45 people who perform relatively routine jobs that require minimal training. Which statement would indicate that Jim is following the transformational model of leadership?

Jim seeks to motivate employees to pursue organizational goals above their own self-interest.

The theory based on the assumption that leaders develop unique one-to-one relationships with each of the people reporting to them is called

LMX

The dimensions of situational control in Fiedler's model are:

Leader-member relations, task structure, and position power

Which of the following is the tool associated with Fiedler's contingency theory?

Least-preferred co-worker scale

Which of the following is defined in our terms as a "hard" influence tactic?

Legitimating tactics

The use of manipulation, a cynical view of human nature, and a moral code that puts results over principles is known as:

Machiavellianism

__________ entails the use of manipulation, a cynical view of human nature, and a moral code that puts results over principles.

Machiavellianism

Which of the following is an assumption underlying use of NONRATIONAL models of decision?

Managers do NOT possess complete information

_____________ reflects the capacity of a given communication medium to convey information and promote understanding.

Media richness

Which of the following is NOT a characteristic associated with groupthink

Minority dissent

Which of the following is not a symptom of groupthink

Minority dissent

Which of the following is an accurate statement about the rational model of decision making?

Necessary time and resource conditions are rarely met in the real world

Of the following, the least rich form of communication is

Newsletter

In which stage of the group development process do group members resolve their power struggles so that something can be accomplished?

Norming

Tracy has been apart of a work. Slowly she has become acquainted with them They are now the "we feeling" that will later enable them to focus on task Which of the stages of the five stage model is she experiencing

Norming

Which of the following statements about norms is NOT true

Norms are typically written down and discussed openly by groups

Which of the following statements about norms is not true?

Norms help group members avoid being embarrassed.

Terry has a new role at Capital Clinic services, He has worked for the company for 20 years and is widely respected and trusted. In this position, he hears grievances on a confidential basis and attempts to arrange a solutions. Which of the following describes his new role

Ombudsman

As noted in the text, teams with the high levels of ________ and __________ deal with task conflict better than those without these characteristics

Openness, emotional stability

The term ______ is mainly defined as intentional acts of influence to enhance or protect the self-interest of individuals or groups

Organizational politics

Grace is going to be leading a meeting of her colleagues. Decides to use powerpoint, she is in what step of the TED protocal for effective presentation

Plan your multimedia

A local political group debate is getting heated, Finally the head of the group instructs all the members to defend their ideas supported by facts, putting aside any personal opinions. This leader's new approach is employing

Programmed conflict

_________ is defined as a trait that reflects impulsive behavior, unconcern for others, and a lack of remorse or guilt when one's actions harm others

Psychopathy

Which of the following is a characteristic of tacit knowledge

Revealed through practice in a particular context

_________ leadership focuses on increased benefit to others rather than to oneself

Servant leadership

According to research highlighted in the text, the most effective self-managed teams are those with....

Similar levels of conscientiousness and mixed extravesion

Which of the following conditions makes social loafing more likely?

Social disconnections

Fiedler's contingency model identifies which leadership style

Task motivated or relationship motivated

A ______________ is defined as a set of expected behaviors for a particular position that helps enable the work group to define, clarify, and pursue a common purpose

Task role

As defined in the text and in class, ________ aim to ensure that people, equipment, and other resources are used in an efficient way to accomplish the mission of a group or organization.

Task-oriented behaviors

A small number of the people with complementary skills who are committed to a common purpose, performance goals, and approach for which they hold themselves mutually accountable are

Team

___________ was created as a normative model that differentiates leadership styles on the basis of their levels of concern for production and for people

The Blake-Mouton Leadership Grid

_________ is a group process that anonymously generates ideas or judgements from physically dispersed experts

The Delphi technique

___________ involves staging a structured debate of opposing viewpoints prior to making a decision

The dialect method

Leader-member exchange theory focuses on

The leader's relationships with followers

The key difference between an employee involvement team and a self-managing team is

The two teams' differing levels of autonomy

Which of the following describes the relationship between conflict intensity and performance outcomes

Too little conflict can sometimes hurt performance

Which statement is true about leadership

Transformational leaders do NOT always exemplify the high personal ethics

Delegation, in the form of real decision-making authority, is an important expression of managerial respect

True

One function of a formal group is to coordinate interdepartmental efforts

True

Which of the following conditions makes social loafing less likely?

Using hybrid rewards

Intuitive processes

are influenced by both expertise and feelings

Social media benefits for employers include all of the following EXCEPT

minimizing cyberloafing

The 81-cell leadership grid discussed in class was designed to depict a ________________- theory that looks at leader _______________.

normative, behaviors

All four of the following tactics are defined in our terms as "soft" influence tactics

rational persuasion, ingratiation, personal appeals, and consultation

Functional conflict

serves the interests of the organization