MG 350- Final

A convenience store at the gas station provides utility for customers because it makes it easy for them to purchase a few essentials when they stop for gasoline. The convenience store belongs to the _______ industry.

a. service

Everyone working or volunteering for Girl Scouts goes through a background check before they can work with girls or handle money. This is an example of:

b. preliminary control

The control of _______ affects all the other resources in an organization.

c. financial resources

During the _______ stage of group development, the members begin to try out various forms of behavior in an attempt to determine the interpersonal behaviors that are acceptable in the group.

c. forming

The purpose of bureaucratic control is to:

c. get employee compliance

Organizations that use the bureaucratic control are characterized by:

c. limited employee participation

Decentralized control is characterized by:

b. an organic structural arrangement

Which of the following is a form of operations control?

b. screening control

_______ control provides a basis for rewarding employees.

c. postaction

A(n) _______ organization is one that transforms resources into an intangible output and creates time and place utility for its customers.

c. service

Implementing _______ requires making corrections until error virtually disappear.

c. six sigma

A large technology firm has research centers in a number of countries. In order to reduce the cycle time of projects, team members in one city leave list of "to-do" items on a shared web portal. These items are then picked up a few hours later by another team in a city separated by several time-zones. This organization is making use of _______.

c. virtual team

Which of the following is true of automation?

d. automation helps to improve products and services

Dina works in a residential construction company. She travels to the job site to build a house. The residential construction company is an example of a _______ layout.

d. fixed-position

A consulting firm calculates an efficiency index for each of its consultants by dividing each consultant's total hours of work by the number of billable hours. This is a measure of _______ productivity.

d. individual

A group is defined as two or more people who:.

d. interact regularly to accomplish a common purpose or goal.

A company that carefully evaluates job applicants is using ____ control.

d. preliminary

Which of the following is addressed when considering making a capacity decision?

a. amount of products to be manufactured

Bingo Inc. sends its consultants for change management to various companies to learn how those companies have coped with changes in the past. Which of the following tools or techniques is Bingo using for improving quality?

a. bench-marking

Which of the following is true of group or team cohesiveness?

a. cohesiveness tends to decline as a group increases in size

Employees at an accounting agency are prohibited from using social networking websites while at work. Their personal e-mails are also closely monitored for reasons of confidentiality. The control system at this organization suffers from:

a. overcontrol

Alexander, a professor at a state university, polls his students to decide on new examination format. He is using _______ to reduce resistance to change.

a. participation

Fast food restaurants that assemble breads, spreads, and fillings as per the customers' preference belong to the _______ industry.

b. manufacturing

Newly divorced people often join support groups for _______.

b. need satisfaction

During the _______ stage of team development, the basic structure of the group or team is no longer an issue but has become a mechanism for accomplishing the purpose of the group.

b. performing

A highest-possible-quality strategy will stress on

b. quality regardless of cost

Which of the following refers to the cues and messages of a group use to let an individual know what they are expecting?

b. sent role

Upsilon Inc. manufactures leather handbags. It later adds leather accessories, shoes, and clothing to its production line. With this step, Upsilon is taking a _______ decision.

d. Product-service mix

Which of the following is a weakness associated with budgeting?

d. budgets can limit innovation and change

Monitoring receivables to make sure customers are paying their bills on time is an example of _______ control.

d. financial

Which of the following is true of ISO9000:2000?

d. firms that want to meet these standards need to apply for certification

The total set of managerial activities an organization uses to transform resource inputs into products and services is called

d. operations management

In a toy manufacturing factory, the employees are stationed along the assembly line. As a toy moves alone the assembly line, each employee stationed there adds a particular part to the toy. The toy factory has a _______ layout?

d. product

Operations management was once called:

d. production management

Which of the following types of control focuses on leadership and technology control systems?

d. strategic

In the United States, which of the following steps did the manufacturing companies take to recover from the long period of decline?

d. they modernized their plants

A budget that deals with costs of major assets such as a new plant, machinery, or land is known as a _______ budget.

e. capital expenditures

In automation, which of the following sends instructions to the automatic machine?

e. control mechanism

John began his company making herb vinegar from a recipe his grandmother had given him. As demand grew he had to buy a large commercial kitchen. Which of the following ratios would a banker be most interested in before allowing John to borrow $500,000?

e. debt ratio

The purpose of an in-tent inventory is to:

e. distribute products to customers

The purpose of in-transit inventory is to:

e. distribute products to customers

A shift supervisor in a department store is a member of a(n):

e. function group

A(n) _______ group is a permanent group created by the organizational purposes with an unspecified time horizon.

e. functional

During the _______ stage of group development, group members begin to recognize and accept their roles, and understand the roles of other members.

e. norming

Katina has hurt her hand. She goes to the emergency room. The doctor thinks Katina has a broken wrist, and sends her for an X-ray. In this example, which type of layout does the hospital have?

e. process layout

The first step in the control process is:

d. establishing control standrds

Which of the following is a source for raw materials?

e. purchasing models and systems

Which of the following is a non-monetary budget?

a. labor budget

Globe-Mart, a large chain of department stores, strategically places distribution centers throughout the United States. In this context, Globe-Mart has made a _______ decision.

b. facilities location

_______ include robotic work units or workstation, assembly lines, and robotic carts or some other form of computer-controlled transport system to move material as needed from one part if the system to another.

b. flexible manufacturing systems

Which of the following is true of the Malcolm Baldrige Award?

b. it is awarded to firms that achieve major improvements in the quality of their products or services

At a high school, final examinations are held online. During the examination, the difficulty level of questions assigned to students is modified based on how well individual students perform. This is an example of _______ operations control.

b. screening

A factory produces 100,000 units of its product with 10 hours of direct labor. Which of the following accurately represents the factory's labor productivity index.

c. 10,000

A multinational construction firm does not require its various divisions to report frequently to the head office. The organization believes in letting each manager have authority to respond quickly to environmental changes. These managers actions do not have to be approved by the head office before they are implemented. This firm uses _______ strategic control.

c. decentralized

A(n) _______ group is created by its own members for purposes that may or may not be relevant to organizational goals.

c. interest

Mona joined an academic union because the union's objectives aligned with her personal values. She joined for:

a. group goals

Matt, Linda, and Troy usually meet during their lunch break to discuss the latest research bio-medicine. This an example of a:

a. interest group.

Which of the following is a characteristic of effective control?

a. it provides timely information

Which of the following is true of screening control?

a. it takes place during the transformation process

Lisa has just moved to a new city. In order to meet new people, she joins a local book club. She did this for:

a. needs satfication

State University has 106 professors. Ninety-eight of them are Democrats. The eight Republicans are all in the same department, which gets ostracized by the others. This example shows pressure for:

a. norm comformity

A publisher of children's books only uses recycled paper for all its products. This is an example of _______ operations control.

a. preliminary

_______ is the process of managing operations control, resource acquisition and purchasing, and inventory to improve overall efficiency and effectiveness.

a. supply-chain managment

A(n) _______ is created by an organization to accomplish a relatively narrow range of purposes within a standard or implied time horizon.

a. task group

An organization that transforms resources into an intangible output in order to create time or place utility for the customers is known as _______ company.

b. a service

_______ layouts are used when families of products can follow similar flow paths.

b. cellular

At Circlet, a mid-size technology firm, employees are encouraged to participate in various organizational roles and decision-making functions. Top management relies on a strong corporate culture to foster employee commitment to the organization. Circlet uses _______ structural control.

c. decentralized

Which of the following involves managing the organization's raw materials, work is process, finished goods, and products in transit?

c. inventory control

Which of the following factors is included in the formula for computing total factor productivity?

c. materials

A publishing firm will use a(n) _______ budget to forecast and plan the demand for young adult books in Southeast Asia in the coming year.

c. operating

Inspection reports are used to monitor the quality of raw materials delivered to manufactures. This is an example of _______ control.

c. preliminary

Physicians in training perform examinations, diagnose illnesses, analyze test results, and develop management plans. This can lead to stress as the trainees are yet to get used to the demands of the work environment. This is an example of:

c. role overload

The top management of a beverage manufacturing company has put together a team to handle the marketing of their new health drink. However, the team members are unable to agree on the best way to equitably divide the group tasks. In addition, two group members are trying to take over the leadership role, and this has led to more conflict. This group is at the _______ stage of group development.

c. storming

Interpersonal problem solving refers to the resolution of conflict using _______.

d. confrontation

_______ is the last stage of group or team development.

performing