MGM331 test 2
Evidence or Data
Managers use _______ in three different ways: to make a decision, to inform a decision, and to support a decision.
Referent
One's reputation is an example of ________ power.
Communication
Trust of disclosure is _____ trust.
committed, collaborative, competent
Which of the following are the three Cs of team players?
rational persuasion
Which of the following is a "soft" influence tactic?
implementing complex decisions
Which of the following is an organizational function of a group?
Individual Decision Making
Which of the following is not a situation that commonly produces conflict?
evaluate your presentation
Which of the following is not a step of the TED protocol for effective presentations?
overestimation of opponents
Which of the following is not a symptom of groupthink?
cross-functional
______ teams are composed of specialists from different areas.
group
two or more freely interacting individuals who share norms and goals and have a common identity
Prepare everyone to be a spokesperson for the company's online policies.
Which of the following is not an element of an effective social media policy?
inviting a friend to dinner
Which of the following is not an example of a crucial conversation?
Rational decision making is a struggle.
Which of the following is one of the assumptions underlying nonrational models of decision making?
be open and honest
Which of the following should a person do to manage conflict?
Incivility results from interactions with coworkers, but not from bosses or subordinates.
Which of the following statements about incivility is false?
Emphasize problem solving and common objectives.
Which of the following tips should be used by employees having a personality conflict with another employee?
initiator, orienter, and energizer
Which three roles are especially important to groups?
Avoiding
_____ is the conflict handling style that is passive withdrawal from the problem and active suppression of the issue.
Mediation
______ is an alternative dispute resolution technique in which a trained, third-party neutral actively guides disputing parties in exploring innovative solutions to the conflict.
Decoding
______ is the process of interpreting and making sense of a message.
Self-determination
______ is the sense that you have control over your work and its outcomes.
impression management
_______ might be any attempt to control or manipulate the images related to a person, organization, or idea.
Personality
________ conflict is defined as interpersonal opposition based on individual dislike or disagreement.
Ingratiation
________ is putting someone in a good mood prior to making a request.
Structural Empowerment
__________ is based on transferring authority and responsibilities from management to employees.
conflict states
___________ are shared perceptions among members of a team about the intensity of disagreement over either tasks or relationships.
commitment
The use of expert power tends to result in
less pressure to conform
Which of the following is not an advantage of group decision making?
Elaborator
An _______ is the person who promotes greater understanding through examples or exploration of implications for a group.
norm
An attitude, opinion, feeling, or action shared by two or more people that guides behavior
group role
A _____ is a set of expected behaviors for members of the group as a whole.
"Jonathan, you have been quiet lately. What do you think?"
A group member who says _____ is performing a maintenance role.
the dialectic method
A major drawback of _________ is that "winning the debate" may overshadow the issue at hand, leading to a less than desired conclusion.
Resistance
A person who is indifferent to and ignores another's influence attempt is exhibiting
put it together
Carl has asked Martha, who has the office next to him, to watch him practice the presentation he will be giving to his bosses next week. What step of the TED protocol for effective presentations is he in?
Role
a set of expected behaviors for a particular position
group role
a set of expected behaviors for members of the group as a whole
formal group
assigned by an organization or its managers to accomplish specific goals
team charters
detail members' mutual expectations about how the team will operate, allocate resources, resolve conflict, and meet its commitments
task roles
enable the work group to define, clarify, and pursue a common purpose
informal group
exists when the members' overriding purpose of getting together is friendship or a common interest
maintenance roles
foster supportive and constructive interpersonal relationships
punctuated equilibrium
groups establish periods of stable functioning until an event causes a dramatic change in norms, roles, and/or objectives. the group then establishes and maintains new norms of functioning, returning to equilibrium
team
small group of people with complementary skills who are committed to a common purpose, performance goals, and approach for which they hold themselves mutually accountable
group coheisveness
the "we feeling" that binds members of a group together, is the principal by product of stage 3
resistance, compliance, or commitment.
The three primary reactions people have to attempts to manage or influence them are
Defensiveness
Folding arms, crossing hands, and crossing legs communicate
conceptual
Grace takes a broad perspective to problem solving and likes to consider many options and future possibilities. She has a long-term perspective and relies heavily on intuition and discussions with others, and is good at finding creative solutions to problems. Grace has a(n) ________ style.
cause groups to interpret silence as assent.
In groupthink, the illusion of unanimity is likely to
consultation
In influence sharing, the manager adopts the _________ style.
evidence forms the basis of the decision.
In making a decision,
conformation
In the _________ bias, a decision maker subconsciously decides something even before investigating, and then seeks information that supports the decision.
Performing
In which stage of the group development process are group members asking, "How can I best perform my role?"
have a tendency to avoid conflict
Individuals who are behavioral in decision-making style
eye contact
Linguistic style includes all of the following except
commentator
The _____ is the person who records and talks about group dynamics and processes.
avoiding and obliging
The ___________ styles are inappropriate when the issue is important to you.
idea generation
The making of new mental connections regarding the creative task or problem at hand is represented in the _________ stage of the creative performance process.