MGM331 test 2

Evidence or Data

Managers use _______ in three different ways: to make a decision, to inform a decision, and to support a decision.

Referent

One's reputation is an example of ________ power.

Communication

Trust of disclosure is _____ trust.

committed, collaborative, competent

Which of the following are the three Cs of team players?

rational persuasion

Which of the following is a "soft" influence tactic?

implementing complex decisions

Which of the following is an organizational function of a group?

Individual Decision Making

Which of the following is not a situation that commonly produces conflict?

evaluate your presentation

Which of the following is not a step of the TED protocol for effective presentations?

overestimation of opponents

Which of the following is not a symptom of groupthink?

cross-functional

______ teams are composed of specialists from different areas.

group

two or more freely interacting individuals who share norms and goals and have a common identity

Prepare everyone to be a spokesperson for the company's online policies.

Which of the following is not an element of an effective social media policy?

inviting a friend to dinner

Which of the following is not an example of a crucial conversation?

Rational decision making is a struggle.

Which of the following is one of the assumptions underlying nonrational models of decision making?

be open and honest

Which of the following should a person do to manage conflict?

Incivility results from interactions with coworkers, but not from bosses or subordinates.

Which of the following statements about incivility is false?

Emphasize problem solving and common objectives.

Which of the following tips should be used by employees having a personality conflict with another employee?

initiator, orienter, and energizer

Which three roles are especially important to groups?

Avoiding

_____ is the conflict handling style that is passive withdrawal from the problem and active suppression of the issue.

Mediation

______ is an alternative dispute resolution technique in which a trained, third-party neutral actively guides disputing parties in exploring innovative solutions to the conflict.

Decoding

______ is the process of interpreting and making sense of a message.

Self-determination

______ is the sense that you have control over your work and its outcomes.

impression management

_______ might be any attempt to control or manipulate the images related to a person, organization, or idea.

Personality

________ conflict is defined as interpersonal opposition based on individual dislike or disagreement.

Ingratiation

________ is putting someone in a good mood prior to making a request.

Structural Empowerment

__________ is based on transferring authority and responsibilities from management to employees.

conflict states

___________ are shared perceptions among members of a team about the intensity of disagreement over either tasks or relationships.

commitment

The use of expert power tends to result in

less pressure to conform

Which of the following is not an advantage of group decision making?

Elaborator

An _______ is the person who promotes greater understanding through examples or exploration of implications for a group.

norm

An attitude, opinion, feeling, or action shared by two or more people that guides behavior

group role

A _____ is a set of expected behaviors for members of the group as a whole.

"Jonathan, you have been quiet lately. What do you think?"

A group member who says _____ is performing a maintenance role.

the dialectic method

A major drawback of _________ is that "winning the debate" may overshadow the issue at hand, leading to a less than desired conclusion.

Resistance

A person who is indifferent to and ignores another's influence attempt is exhibiting

put it together

Carl has asked Martha, who has the office next to him, to watch him practice the presentation he will be giving to his bosses next week. What step of the TED protocol for effective presentations is he in?

Role

a set of expected behaviors for a particular position

group role

a set of expected behaviors for members of the group as a whole

formal group

assigned by an organization or its managers to accomplish specific goals

team charters

detail members' mutual expectations about how the team will operate, allocate resources, resolve conflict, and meet its commitments

task roles

enable the work group to define, clarify, and pursue a common purpose

informal group

exists when the members' overriding purpose of getting together is friendship or a common interest

maintenance roles

foster supportive and constructive interpersonal relationships

punctuated equilibrium

groups establish periods of stable functioning until an event causes a dramatic change in norms, roles, and/or objectives. the group then establishes and maintains new norms of functioning, returning to equilibrium

team

small group of people with complementary skills who are committed to a common purpose, performance goals, and approach for which they hold themselves mutually accountable

group coheisveness

the "we feeling" that binds members of a group together, is the principal by product of stage 3

resistance, compliance, or commitment.

The three primary reactions people have to attempts to manage or influence them are

Defensiveness

Folding arms, crossing hands, and crossing legs communicate

conceptual

Grace takes a broad perspective to problem solving and likes to consider many options and future possibilities. She has a long-term perspective and relies heavily on intuition and discussions with others, and is good at finding creative solutions to problems. Grace has a(n) ________ style.

cause groups to interpret silence as assent.

In groupthink, the illusion of unanimity is likely to

consultation

In influence sharing, the manager adopts the _________ style.

evidence forms the basis of the decision.

In making a decision,

conformation

In the _________ bias, a decision maker subconsciously decides something even before investigating, and then seeks information that supports the decision.

Performing

In which stage of the group development process are group members asking, "How can I best perform my role?"

have a tendency to avoid conflict

Individuals who are behavioral in decision-making style

eye contact

Linguistic style includes all of the following except

commentator

The _____ is the person who records and talks about group dynamics and processes.

avoiding and obliging

The ___________ styles are inappropriate when the issue is important to you.

idea generation

The making of new mental connections regarding the creative task or problem at hand is represented in the _________ stage of the creative performance process.