MGMT 309 Ch 21
Technology
set of process and systems used by organizations to convert resources into products or services
Robot
Any artificial device that can perform functions ordinarily thought to be appropriate for human beings
Operations Management as Co0ntrol
Can be used as control by coordingating it with other organizational functions to insure that the system focuses on the elements that are most crucial to goal attainment
Importance of Quality
Competition: has become one of the most competitive points in business today Productivity: Quality enhancement programs decrease number of defects Costs: improved quality reduces costs from customer returns, warranty and lawsuits
Cellular Layout
Configuration of facilities used when families of products can follow similar paths
Purchasing Management
Controlling the buying of the materials and resources is at the heart of effective supply chain management
Importance of Operations
Efficient and effective management of operations is necessary for competitiveness and overall organization performance Creates values and utility through the production of products and services
Manufacturing
Form of business that combines and transforms resource inputs into tangible outcomes that are then sold to others
Inventory Management
Inventory control: managing the orgs raw materials, work in progress, finished goods, and products in transit
Capacity Decisions
Involve choosing the amount of products, services or both that can be produced by an organization High-risk decisions due to uncertainty about future product demand and the significant costs of additional possible excess capacity
Determining Product Service Mix
Involves deciding how many and what kinds of products to offer in the marketplace
Role of Operations in Organizational Strategy
Operations management has a direct impact on competitiveness, quality, productivity, and effectiveness Ops Management and Org Strategy have reciprocal effects on each other Strategic goals cannot be met if there are deficiencies and inefficiencies in operations resources
Service Organization
Organization that transforms resources inputs into tangible outcomes that are then sold to others
Layout
Physical configuration of facilities, the arrangement of equipment within facilities or both
Facilities Decisions
Physical locations where products or services are created stored and distributed
Location
Physical positioning or geographical site of facilities
Automation
Process of designing work so that it can be completely or almost completely performed by machines
Supply Chain Management
Process of managing operations control, resource, and inventory acquisition and purchasing, and thus improving overall efficiency and effectiveness
Service Technology
Services are rapidly moving toward automated systems and procedures (ATMs)
Operations Management
Set of managerial activities used by an organization to transform resource inputs into products, services or both
Total Quality Management
Strategic commitment by top management to change its whole approach to business and make quality a guiding factor in everything the org does
Manufacturing Technology
Technology Automation Robot Robotics Service Technology
Robotics
The science and technology of the construction, maintenance, and use of robots
Meaning of Quality
Totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs Quality is both relative and absolute Quality is relative to products and services
Process Layout
facilities arranged around the process; used in facilities that create or process a variety of products
Product Layout
facilities arranged around the product; used when large quantities of a single product are needed
Fixed Position Layout
facilties arranged around a single work area; used for manufacture of large and complex products
