MGMT 320 Chapter 12

Which of the five core job characteristics influences the psychological state of experienced responsibility for work outcomes?

Autonomy

Which of the following theories is a process perspective, concerned with the thought processes by which people decide how to act?

Goal-setting theory

______ suggests that employees can be motivated by goals that are specific and challenging but achievable.

Goal-setting theory

______ proposed that work satisfaction and dissatisfaction arise from different sets of causes.

Herzberg's two-factor theory

______ enables workers to focus on doing more of the same task to increase productivity.

Job simplification

Which motivational theory uses behavior modification?

Reinforcement theory

You may compare your ratio of inputs to outputs to the ratio of others at your place of employment in a process described by ______ theory.

equity

The primary elements that determine how willing an employee is to work hard at tasks important to an organization, those that relate effort, performance, and outcomes, are

expectancy, instrumentality, and valence.

According to acquired needs theory, managers with a high need for power may be less effective than those without it. (T/F?)

false

Fitting people to jobs is the modern approach to job design. (T/F?)

false

Physiological or psychological deficiencies that arouse behavior are called/known as motivators. (T/F?)

false

People often do volunteer work for the ______ rewards.

intrinsic

Baristas at a local coffee shop used to simply make the beverages ordered with a separate cashier. Recently, they were asked to take the orders and receive payments as well, helping a customer throughout a transaction. This change is considered

job enlargement.

According to the integrated model, motivation is affected by both contextual factors and ________ ones.

personal

Clothing and shelter are examples of ________ needs, according to Maslow.

physiological

The application of negative consequences to stop or change undesirable behavior is known as

punishment

In Alderfer's ERG theory, the desire to have meaningful relationships with people who are significant to us is called

relatedness needs.

The number one reason people quit their jobs is their dissatisfaction with

their supervisors.

Pay for performance bases pay on one's results on the job. (T/F?)

true

According to expectancy theory, your ______ is low if you don't think a bonus or raise is going to be big enough to justify working evenings and weekends.

valence