MGMT 320 Chapter 5,6,9 Assessments

A short-term goal usually spans ________ while a long-term goal typically spans ________.

12 months; 1 to 5 years

Which of the following statements about sexual harassment is true?

A person who feels he or she must acquiesce to a sexual proposition to keep his or her job is facing quid pro quo harassment.

Molly is assessing the performance of Ricardo, one of her employees. The company's performance appraisal form asks her to rate Ricardo's performance on various items like "Submits reports on time with minimal errors" on a scale from 1 to 5. Molly is using a ________ appraisal system.

BARS

Last year, Byron received a mediocre evaluation. Receiving the feedback made Byron feel very threatened and put him on the defensive. However, Byron likes his job and wants to keep it, so he is focused on making improvements. What might Byron do to decrease the threat and anxiety he feels when receiving feedback?

Byron could ask for feedback explicitly and more often.

Darnell, the marketing director, mentioned to his boss that one of his friends from college, Elena, would be fantastic for the production supervisor opening. Why should Darnell's boss consider this referral?

Current employees refer others who should be a good fit.

________ means that anyone can be dismissed at any time for any reason at all, or for no reason.

Employment at will

Pablo was not hired for a patient care position at a nursing home. The hiring manager told him that the patients preferred to be cared for by women. Pablo knows that sex-based discrimination is prohibited by Title VII of the CRA. Which organization should he contact to file a complaint?

Equal Employment Opportunity Commission

________ are generous severance packages usually reserved for executives who have been let go.

Golden parachutes

Kane, a manager for a large trucking company, knows that the company struggles to recruit enough CDL-certified drivers to keep the business functioning. Kane devises a new plan to identify potential drivers and pay for them to become CDL-certified. Further, Kane believes the potential drivers should be more diverse than the usual pool of applicants, so he intends to focus on recruiting women, military veterans, couples, and immigrants. If you were Kane's manager, how would you instruct him to apply the planning/control cycle?

Have Kane make the change, compare recruitment metrics after a period of time, and see if corrective action is necessary.

When planning for starting your career, what can you do to stay resilient?

Know that it takes time to find a job.

Tomio has been working as an assistant database analyst for three months. During a recent conversation with his supervisor, Tomio explained his goal "to improve his computing skills by the end of the year." Is this a SMART goal?

No, SMART goals must be specific and measurable.

Constanza, who owns and operates a daycare, is meeting with all of her employees to set goals. One employee, Carlos, sets a goal of teaching 90% of the 4-year old students in his class to tie their shoes. Is this a SMART goal?

No, SMART goals should specify a target date.

Mark Zuckerberg stated that Facebook's early idea was to "Move fast and break things." He set that as his strategy for the company. Was he using the concept of strategy correctly?

No, because a strategy sets a long-term goal and direction for an organization.

To prepare for an upcoming interview, Loic has reviewed his résumé, prepared his questions, and thought through answers for the most common interview questions. He feels well prepared. At the interview, Loic is asked to respond to a scenario question in which a problem is presented. If the interviewer prioritizes critical thinking, she is probably trying to determine if Loic

can consider alternative solutions and remain open-minded.

If Discovery, a nightclub in Cape Town, South Africa, was pursuing a focused-differentiation strategy, it might

charge a very high cover fee and book world famous deejays.

This year's sales at Yours Truly Consignment have been strong, and next year's sales are also projected to be good. Even so, Yours Truly managers should conduct ________ so they are prepared in the case that sales drop unexpectedly.

contingency planning

After reviewing her department's results, Laurel decided that she needed to cut more costs for the department to meet its profitability goal for the year. Eliminating the unplanned advertising expenses is one way to

correct deviations in the plan being carried out

Based on what you read in the Management in Action case, assume that La Croix tries to reduce its prices below competitors like PepsiCo and Coca-Cola, but targets a narrow market. What type of strategy would this be?

cost-focused

A local gymnastics studio offers dance, tumbling, trampolines, and competitive cheer training for kids of all ages. To recruit students for these lessons, the studio also hosts birthday parties, afterschool care, and swim lessons. These offerings interact to

create fit among the activities.

The second step in the strategic-management process is a(n) ________, where managers look at where the organization stands, and then determine what is working and what could be different to maximize efficiency and effectiveness in achieving the organization's mission.

current reality assessment

Which important aspect of goal setting helps you keep an eye on the big picture and is useful for giving yourself feedback?

deadlines

At the strategic level of planning, managers must pay attention to the environment outside the organization, be future oriented, and

deal with uncertain and competitive conditions.

When the university's provost sets a major student retention goal, the cascading-goals process would occur if the

deans set retention objectives for their colleges and schools.

Organizational weaknesses in a SWOT analysis are

drawbacks that hinder an organization in executing strategies.

How often should a company revise its strategic plan?

every 1 to 2 years

In one survey, CEOs from around the world reported that their number one challenge was

excellence in execution.

Prior to Apple's debut of the iPhone, Microsoft was also working on a revolutionary smart phone. Microsoft was already one of the world's leading technology companies with thousands of engineers and designers with hundreds of millions of dollars for their R&D budget. Despite having a solid strategy and adequate resources, Microsoft derailed cross-departmental cooperation, perpetuated unhealthy competition among its employees, and ultimately

failed to implement its strategy.

Operational planning should be completed by ________, and tactical planning is done by ________.

first-line managers; middle managers

Matthew has written his mission, vision, and value statements. He has completed his organizational assessment. What is his next step?

formulate functional strategies

Which option below would be a winning move for Rolle's Bakery?

hiring a classically trained pastry chef to expand the business into desserts and custom cakes

Fine Line is a popular tattoo shop that provides custom artwork and permanent tattoos. Recently, Fine Line pursued a(n) ________ strategy when it developed a smartphone app that uses AR technology to let customers preview what their tattoo will look like before getting it.

innovation

When all of the policies and practices within the HR system reinforce one another, this is known as

internal fit.

Research on MBO shows that participative goal setting is

just as effective as when managers set the goals.

Managers for Isabella's Icy Treats, a business that operates two dozen ice cream trucks in a large city, have implemented an excellent strategy. Now the managers are faced with the strategic management process of

monitoring the execution of strategy and making adjustments as needed.

Each year, Pedro, a sales manager for a candy company, attends the Candy Confectioners Convention where he attends workshops on techniques for selling candies and sweets. The workshops are examples of

off-the-job L&D.

Rodrigo's Rodízio is a Brazilian-style steakhouse that serves traditional beef, pork, and chicken dishes cooked on rotating skewers. In a recent SWOT analysis, Rodrigo identified the recently trending Keto diet, which recommends increased protein intake, as an example of a(n) ________ for Rodrigo's Rodízio.

opportunity

Because this core process calls managers to link their employees' talent to strategic goals, Bossidy and Charan believe that the ________ process is the most important.

people

After closing town hall for several weeks due to the COVID-19 pandemic, the mayor of a small town created a ________ to outline how the city employees would meet their job performance goals while limiting risk of spreading the virus.

plan

When consuming the cheese curd bacon burger with fries served up at Buffalo Wild Wings, you would consume almost 2,000 calories. Offering this dish and similar others probably means the restaurant chain has to trade-off

positioning itself as a healthy food outlet.

A SWOT analysis is a

search for the strengths, weaknesses, opportunities, and threats affecting an organization.

All That Enterprises has a reputation for reliability and customer service, qualities that helped to build this highly respected name brand over the last 15 years. Speaking at a recent business conference, Kenan, the CEO of All That, told his audience, "We have built our reputation by changing little over the last several years, but consistently helping customers with great, caring service and a reliable product." Which type of strategy does All That Enterprises use?

stability

Aanu owns several computer repair shops across northeastern Wisconsin, and she has set a goal for her company of increasing market share in all locations over the next three years. Aanu has set a

strategic goal.

Many businesses use Find-a-Hand, a professional staffing agency because of the employees' expertise in recruiting and selecting workers that match the needs of their business clients. In a SWOT analysis, the employees' high levels of knowledge are an example of the Find-a-Hand's

strengths.

Picnix, a meal-kit company, has set a strategic goal of decreasing corporate costs by 12% over the next 4 years. Joseph manages one of Picnix's distribution centers. Installing a just-in-time inventory system and partnering with a new produce wholesaler are ________ that Joseph can implement over the next 12 months to contribute to the strategic goal.

tactical goals

Based on the Management in Action case and what you know about SWOT analysis, the entrance of PepsiCo and Coca-Cola into the sparkling water market presents La Croix with an organizational

threat.

As a newer employee, you can better ________ by proactively seeking mentoring, joining the job rotation program, or attending cross-functional meetings.

understand the business

A closed shop agreement, which is illegal today, is an extreme example of a(n) ________ that ensured all workers who benefited from the union paid union dues.

union security clause

The Publix chain of supermarkets has stated, "We will not knowingly disappoint you. If for any reason your purchase does not give you satisfaction, the full purchase price will be cheerfully refunded immediately upon request." This proclamation is Publix's

values statement.

ProFast Technologies makes and sells only one product, a high-quality server for secure cloud storage. ProFast was recently approached by Digital Territory, a large data warehouse that rents server space to commercial customers, about purchasing their company. Digital Territory is engaging in

vertical integration.

A mission statement expresses ________, and a vision statement expresses ________.

why the organization exists; what the organization wants to become