MGMT 3202 Chapter 7 Quiz
there is little duplication of services across divisions.
All of the following are advantages of a divisional structure, except:
false
Aspects of both functional and divisional structures simultaneously in the same part of the organization are combined in the virtual network approach
true
At Fox End, people are grouped together in departments by common skills and work activities, including a sales department and a production department. This is an example of vertical functional approach.
false
Certainty in the environment is usually associated with decentralization
false, coordination
Collaboration refers to the managerial task of adjusting and synchronizing the diverse activities among different individuals and departments.
reengineering
Flash Card Inc. recently underwent a significant company-wide change that involved revision of its manufacturing and leadership processes. The result of this was a stronger emphasis on horizontal coordination. This level of change is referred to as: a. reorganization. b. reengineering. c. e-engineering. d. strategic planning. e. corporate structuring.
true
For companies to operate effectively, the amount of centralization or decentralization should fit the firm's strategy
false
In the divisional approach, coordination across divisions is great whereas coordination within divisions is often poor
coordination
Innovative Creations Corporation is designed along functional lines. New product development is very slow and the process is plagued by many problems. One of the problems is that the people in marketing never communicate with the people in production. This is an example of poor:
Tall
Jacob, a customer service representative for AB Retailers, has seven levels of management between himself and the company's CEO. In contrast, his friend Rhonda, a customer service representative for YZ Retailers, has only four levels of management between her and the company CEO. Compared to YZ, Jacob's company has what type of organizational structure?
does a variety of tasks and activities
Louise works in the manufacturing department at Ice Sculptures. The work in Louise's department is low in task specialization. As a result, Louise:
horizontal; vertical
Makai's Marketing Mix (MMM) does not use its resources wisely. The employees at MMM spend too much time in meetings and not enough time focusing on the task at hand. MMM's management should consider changing the organizational structure from _____ to _____. a. horizontal; vertical b. team based; horizontal c. vertical; team based d. mechanistic; rigid e. team-based; virtual network
functional
Organ Rentals Corporation has been having numerous problems. Communication across departments is poor and decisions are backing up at the top of the organization. Organ Rentals uses a _____ structure.
false
Organizing defines what to do while strategy defines how to do it
false
Quick response to external changes is an advantage of vertical functional structure
Scalar principle
Rebecca works for a company that has clearly defined lines of authority. Each employee knows that he or she has authority and responsibility for a distinct set of tasks. Employees are also aware of the company's reporting structure as well as successive management levels all the way to the top. Rebecca's company follows which principle?
false
Reengineering basically means preserving the past by establishing the sequence of activities by how work was done
true
Service firms include banks, hotels, and law firms.
divisional structure.
Stephanie works in one of seven research and development departments at Tara's Terrace, Inc. This would suggest that Tara's Terrace has a:
mass production
Swift Move Facilities manufacturers two different bicycle models. The company produces a high volume of products using standardized production runs. The company does very little product customization. Swift Move uses what type of technology structure?
organizational chart
The _____ delineates the chain of command, indicates departmental tasks and how they fit together, and provides order and logic for the organization. a. management chart b. employee directory c. structural table d. administrative chart e. organizational chart
true
The confusion and frustration caused by the dual chain of command is a major problem of the matrix structure.
true
The distinctive feature of the project manager position is that the person is not a member of one of the departments begin coordinated.
true
The framework in which the organization defines how tasks are divided, resources are deployed and departments are coordinated is called organizational structure
false
The functional structure is appropriate when the primary goal is innovation and flexibility.
divisional; matrix
The functional, _____, and _____ are traditional approaches that rely on the chain of command to define departmental groupings and reporting relationships along the hierarchy.
Unity of command
The matrix structure violates which of the following principles of management?
false
The principle of unity of command suggests that managers within an organization should reach agreement on the goals and objectives of the organization.
true
The pure functional structure is appropriate for achieving internal efficiency goals
false
The trend in recent years has been toward narrower spans of control as a way to facilitate delegation.
true
Traditional views of organizational design recommend a span of management of about 7 to 10 subordinates per manager
virtual network
Walt works for a large company. Recently, his organization began to contract out such functions as training, engineering, and computer service. This approach is consistent with a _____ structure.
false
When an organization uses a differentiation strategy, it strives for internal efficiency
Subordinates are located at various different locations.
Which of the following factors is NOT associated with larger span of control?
teams
Which of the following is a contemporary approach to structural design in departmentalization?
functional structure
Which of the following structures is most consistent with a strategy of stability? a. Team based structure b. Organic structure c. Matrix structure d. Functional structure e. Learning structure
A horizontal structure
Which of the following structures works best in an uncertain organizational environment?
Manufacturing
Which of the following typically is NOT considered a staff department?
differentiation
With a(n) _____ strategy, the organization attempts to develop innovative products unique to the market. a. differentiation b. integration c. reengineering d. cost leadership e. defensive
staff, line
_____ departments include all of those that provide specialized skills in support of _____ departments.
service technology
_____ is characterized by intangible outputs.