Mgmt 326

Sally likes Fitness Central, her new employer. She identifies with Fitness Central, has accepted Fitness Central's goals and values, and is more willing to exert extra effort on behalf of Fitness Central. Sally is experiencing _______: a. affective commitment b. normative commitment c. continuance commitment

a. affective commitment

The Chinese culture is a tight social framework in which people take care of the members of a broader in group and act loyal to it. In the context of Hofstede's dimensions, what is the personality dimension used to describe the Chinese culture? a. collectivism b. uncertainty avoidance c. masculinity d. low-power distance e. short-term orientation

a. collectivism

Hala has been working as the creative head at Glenwood Innovations for the past 25 years. Although she likes her job, she has begun to feel that she is in a creative slump and has been considering leaving to start her own company. Hala will be eligible for retirement in five years. After discussing it with her partner, she decides that leaving now would be a mistake. After she retires, she will reconsider the idea of starting her own company. This is an example of _________ commitment. a. continuance b. affective c. ethical d. normative e. associative

a. continuance

Dominique is determined to sell her first million-dollar home for her real estate brokerage firm. She is certain that if she sells the home within sixty days, the broker will ask her to be the lead realtor for a new large condominium complex. According to expectancy theory, Dominique's belief demonstrates? a. instrumentality b. self-efficacy c. complexity d. expectancy e. valence

a. instrumentality

Lucy is always wondering about why things happen, how things work, and what would happen if something were different. She often thinks of exciting possibilities that are outside the box. Her friends use words such as "refined" and "sophisticated" to describe her. Lucy likely possesses the trait of_____ a. openness to experience b. conscientiousness c. neuroticism d. extraversion e. introversion.

a. openness to experience

Employee responses to task demands that are novel, unusual, or unpredictable are a part of_____ a. job performance b. adaptive task performance c. creative task performance d. routine task performance e. citizenship behavior.

b. adaptive task performance

Which type of commitment is defined as the desire to remain a member of an organization due to emotional attachment to that organization? a. continuance b. affective c. evaluative d. normative e. associative

b. affective

If employees are keeping coworkers informed about relevant facts and events, they are a. using their voice, an organizational citizenship behavior b. being courteous, an interpersonal citizenship behavior c. helping, an organizational citizenship behavior d. using their voice, an interpersonal citizenship behavior e. showing boosterism, an organizational citizenship behavior.

b. being courteous, an interpersonal citizenship behavior

Motivation that is controlled by some contingency that depends on task performance is _________ motivation a. control b. extrinsic c. intrinsic d. expectant e. efficacious

b. extrinsic

Jody feels she should stay at her current job as principal of the local high school as it is the "right" or "moral" thing to do. Jody is experiencing: a. affective commitment b. normative commitment c. continuance commitment

b. normative commitment

Walid and Aiko were angry when they learned that their HR department had asked senior executives for input on whether to create an onsite child care facility but did not ask the other employees. The top executives shelved the idea, and the other employees were not permitted to appeal the decision. Walid and Aiko feel that _________ justice is not being served a. distributive b. procedural c. interpersonal d. informational e. adaptive

b. procedural

Dahiya is the administrator of a training program that helps low-income urban residents prepare for high-paying jobs in the technology field. Since the program began, 70 percent of its graduates have found positions that increased their income substantially. According to the job characteristics theory, Dahiya's job has a high degree of a. variety b. significance c. autonomy d. identity e. feedback

b. significance

_________ is when we attribute our failures to external factors and our successes to internal factors. a. the ratio bias effect b. the self-serving bias c. the gambler's fallacy d. escalation of commitment e. the fundamental attribution error

b. the self-serving bias

_________ is the anticipated value of the outcomes associated with performance. a. Instrumentality b. Valence c. Equity d. Expectancy e. Self-efficacy

b. valence

You have just gotten married, purchased a home, and a new convertible, all of which makes it difficult to think about changing jobs. You don't like your job, but the feeling that you need to stay at your company refers to: a. affective commitment b. normative commitment c. continuance commitment

c. continuance commitment

When employees evaluate outcomes, such as pay, rewards, and promotions, to determine whether they are allocated using proper norms, they are applying the _________ type of justice a. informational b. procedural c. distributive d. interpersonal e. retributive

c. distributive

Luca is a psychologist who has the freedom to set his own schedule with clients. According to the job characteristics theory, this indicates that Luca's job has _____ a. low identity b. low significance c. high autonomy d. high significance e. high variety

c. high autonomy

When assumptions are made about others on the basis of their membership in a social group, this is______ a. a fundamental attribution error b. social identity theory c. projection bias d. a stereotype e. satisfying

d. a stereotype

Keenan is the art director for Spangler Publishing, a publisher of art monographs, coffee-table books, and several niche lifestyle magazines. Keenan is extremely skilled and has a prestigious art degree and many awards. However, Keenan is also aloof and rarely offers to help those who work for and with him. Despite this, Keenan's employees trust him to lead the department. Keenan's trustworthiness appears to be based on_____ a. disposition b. integrity c. benevolence d. ability e. autonomy

d. ability

_________describes voluntary employee activities that may or may not be rewarded but that contribute to the organization by improving the overall quality of the setting in which work takes place a. Creative task performance b. Adaptive task performance c. Counterproductive behavior d. Citizenship behavior e. Routine task performance

d. citizenship behavior

Ronan rarely raises his voice or loses his temper. He tends to be calm and the "voice of reason" in chaotic situations and is described by his coworkers as steady and relaxed. Ronan probably scores a. high in openness to experience b. high in neuroticism c. high in introversion d. low in neuroticism e. low on introversion

d. low in neuroticism

Rocco has been asked to set some effective goals for his sales department staff. He wants to get the best possible performance out of his team members because he is being evaluated on how well they do. According to goal setting theory, how should Rocco go about determining the goals for his team? a. allow his team members to have autonomy and ownership by letting them set their own goals b. set the goals beyond what people can actually do, so they go above and beyond in trying c. keep the goals very broad and general, allowing them to evolve as market conditions fluctuate d. make the goals very specific, stating exactly how many sales he wants and when he wants them e. show faith in his team members by asking them to do their very best, because that is all he can ask of them

d. make the goals very specific, stating exactly how many sales he wants and when he wants them

Abdel recently hired a new assistant, Sonja. Abdel often receives confidential letters and documents regarding work, as well as personal mail that includes financial statements, checks, and sometimes even cash. Abdel prefers to deal with his own mail, but as he spends much of his day in meetings, he has asked Sonja to collect the mail and leave it on his desk unopened so he can sort through it later. Abdel trusts that Sonja will not open any of his mail; therefore, he has a high degree of_____ a. cognition-based trust b. power-based trust c. moral awareness d. trust propensity e. gullibility

d. trust propensity

Carter, who is angry at his boss and coworkers, deliberately emailed a computer virus to a coworker from a fake customer account. As a result, the company's computers all crashed, and many files were damaged. Carter's behavior is an example of a. Wasting resources b. Substance abuse c. Harassment d. Abuse e. Sabotage

e. Sabotage

If an authority recognizes that a moral issue exists but is then unable to determine whether a given course of action is right or wrong, the authority is having trouble with_________, the second step of the four-component model of ethical decision making. a. moral attentiveness b. moral awareness c. moral intensity d. moral intent e. moral judgment

e. moral judgment

In the context of Hofstede's dimensions, the cultural dimension _________ stresses values such as respect for tradition and fulfilling obligations a. individualism b. high power distance c. masculinity d. low uncertainty avoidance e. short-term orientation

e. short-term orientation