mgmt 371 chapter 12

FedEx moves packages and letters around the world. It uses _____ technology.

large-batch

Kimberly-Clark makes Depend, Kleenex, and Viva. It uses _____ technology.

large-batch

Taco Bell assembles and serves fast food. They use _____ technology.

large-batch

Because the Department of Motor Vehicles operates in a fairly stable environment and has no domestic competitors, Burns and Stalker would agree that the _____ design would be best for the DMV.

mechanistic

KFC's fast-food restaurants operate in a relatively stable environment. According to the work of Burns and Stalker, which form of organization design is most appropriate for KFC?

mechanistic

To be successful, Rolling Stone magazine must respond to the latest fads and inform their readers of upcoming trends in music. This need for flexibility indicates that a(n) _____ design is appropriate.

organic

_____ are internal organizational factors that can influence the organization design selection.

organization size and the technology employed

Which of the following statements does NOT describe a shortcoming of bureaucratic organizations?

organizational efficiency is reduced in a beuratic organization

Weber viewed the bureaucratic form of organization as all of the following EXCEPT

personal

Lawrence and Lorsch used what two primary dimensions to characterize organizations?

integration and differentiation

Which of the following is NOT characteristic of a conglomerate (H-form) organization design?

Its departmentalization is based on the kind of work being done, such as production, finance, or marketing.

The Aston studies found basic generalizations. Which of the following is NOT one of them?

Large organizations tend to have more job satisfaction than smaller organizations

The best-known and most important behavioral approach to organization design is

Likerts system 4

Which of the following is NOT a strength of the matrix organization design?

Lower costs from low requirement for managerial personnel

When a patient in critical condition enters the emergency room, the skills of numerous people are geared toward saving the individual's life. Sometimes this isn't possible, and as a result, the personnel look to each other for emotional support. Subordinates and supervisors are close friends because they understand the emotional traumas that the others have experienced. According to Weber's bureaucratic model

None of these

Which of the following statements is NOT an accurate reflection of the relationship between organizations and organization design?

Once an organization is designed, the organization changes little.

Weber's guidelines for bureaucratic design include

a clear chain of command

A portfolio approach will influence organization design by determining the

autonomy of the SBUS

ArcelorMittal makes steel. It uses _____ technology.

continuous-process

Heinrich works for Siemens Corporation. He lives in New York City and reports to both the marketing president in Munich and the president in charge of Siemens North America. He works in a _____ design organization.

matrix

Which of the following approaches to organization design automatically creates lateral relationships?

matrix

With the use of _____ strategy, no logical connection between organization design and strategy is required.

reactor

As organizations move through the stages of the organizational life cycle from birth to maturity, they do NOT

replace the size of their staff component

A divisional (M-form) organization design is characterized by all of the following EXCEPT

required cooperation between divisions

The existence of which of the following factors would most likely make the implementation of a matrix organization design inadvisable?

several similar businesses owned by one corporation

Automakers build prototype vehicles first. This requires _____ technology.

small-batch

With _____ technology, products are produced in small quantities and made to customers' specifications.

unit

A(n) _____ organization is one that has little or no formal structure.

virtual

Employees at Sotto restaurant met at The Pottery Place to do an off site meeting and enjoy a relaxed, friendly environment Which bureaucratic characteristic does this violate?

An appropriate social distance between supervisor and subordinate

Disadvantages of the matrix design include all of the following EXCEPT

a reduction in flexibility

A dentist office with one dentist will likely follow

all of the above

A System 4 design emphasizes

all of these

When IBM was pursuing a defender strategy it was likely to

all of these

Which of the following exemplifies the definition of technology in the text?

all of these

The behavioral model paralleled the emergence of

b. the human relations movement.

Which of the following statements comparing System 4 and Weber's bureaucracy is MOST accurate?

both are universal approaches to organizational design

The technology that is most effective with a System 4 design is _____ technology.

both small-batch and continuous process

U.S. military organizations used to have a policy that required officers to eat separately and maintain some social distance from enlisted personnel. The current separations are far less distinct. The military is eliminating some of its _____ organization design.

bueratic

Viacom owns Nickelodeon, TV Land, VH1, and Nick at Nite. Viacom's managers of these cable networks are allowed a fairly high degree of autonomy in their operations, yet they coordinate their activities as needed. Purchasing is highly centralized, but many other functions are quite decentralized. Viacom uses a _____ organization design.

divisional (m-form)

With the _____ form of organization design, product departmentalization is combined with a strategic business unit strategy.

divisional (m-form)

Hampton Amusement Rides is a fairly small manufacturer of kiddy rides that can be towed from one site to another. It has marketing, production, finance, shipping, and personnel departments. The owner takes responsibility for coordinating and integrating the efforts of the various departments. Which of the following forms of organization design is most appropriate for this company?

functional (u-form)

The Pizza Place makes only pizza and sells only pizza, drinks, and prepackaged snacks. This is an example of the _____ organization design.

functional (u-form)

Which of the following industries uses large-batch technology?

furniture manufacturers

Which of the following is NOT a characteristic of organic organizations?

high level of specializations

Which of the following statements does NOT describe a characteristic of Weber's bureaucracy?

it created labor unions

Which of the following statements about Likert's approach is FALSE?

it is flexible and varies from one manager to another

Which of the following statements comparing the conglomerate (H-form) and the divisional (M-form) approaches to organization design is FALSE?

managers in both forms coordinate extensively with each other

Intel is experiencing gradual growth. It is an example of an organization in the_____ stage.

midlife

Which of the following BEST describes the situational view of organization design?

the appropriate organization design depends on the circumstances

A matrix design would NOT be effective when

the environment has a high level of complexity

The Aston studies found that as organization size increases

the link between technology and organization design breaks down.

Red Green Blue is an art studio specializing in handmade glass fusion. Customers make their own art and the studio fuses the glass. What class of technology does it use?

unit production

Which of the following characteristics does NOT describe the matrix form of organization design?

lack of opportunity for employees to grow and develop

In a stable environment organizations tend to be

differentiated

Which of the following is NOT a process characterized by Likert?

planning

Which of the following is an advantage associated with the matrix design?

all of these

Which of the following statements about the organizational life cycle is TRUE?

all of these

According to Woodward's findings relative to technology and organization design, the most successful mass-production firms adopt a(n)

bueratic structure

As described by Burns and Stalker, mechanistic organizations are most like

buerucratics

The two universal approaches to organization design that represent the foundation of what we know about organization design are

bureaucratic and behavioral.

Harley-Davidson is known for its motorcycle division, but it also owns a company that makes Holiday Rambler motor homes, another that manufactures parcel delivery vans, and another that makes truck bodies. Each of its businesses is operated by an independent general manager, but its performance is evaluated by the financial staff at the corporate office. This is an example of which organization design?

conglomerate (h-form)

WMC Corporation uses a departmentalized structure based on different product groups set up as profit centers. The general managers of these profit centers report to a central corporate group that serves as a holding company. This is a _____ organization design.

conglomerate (m-form)

Delta transforms jet fuel into flight, which creates distance and transportation. It uses _____ technology.

continuous process

Which of the following is NOT a factor in the situational view of organization design?

control

Which of the following is NOT one of the stages of the organizational life cycle?

decline

GM used a new strategy when it designed the Saturn division separately from the previous divisions. GM uses a ______ design.

hybrid

In a bureaucracy, rules, division of labor, and hierarchies of authority

improve organizational efficiency

Some of the divisions Siemens operates are building technology, communications, medical, and appliances. Siemens uses related diversification. The divisions are

integrated

A small-town police force has six patrol officers, two radio dispatch operators, two supervisors, and one police chief. At any time, three patrol officers, one radio operator, and one supervisor are on duty. The police chief works from 8 A.M. to 5 P.M. Because of the size of the organization, a patrol officer can expect to deal with cases of vandalism, car theft, shoplifting, assault and battery, domestic disputes, broken traffic signals, and auto wrecks during a typical shift. Which of the following statements describes a problem that occurs because the police force does not use a bureaucratic organization design?

its organizational efficiency is much less than it could be

Discount retailers like Home Depot rely on economies of scale. They use _____ technology.

large batch

A _____ organization works to facilitate the lifelong learning and personal development of all of its employees while continually transforming itself to respond to changing demands and needs.

learning

A System 1 organization is most like

a formal bureaucracy

Chelsea Milling Company makes Jiffy brand biscuit, muffin, frosting, cake, and pancake mixes. Which form of organization design is appropriate for Chelsea Milling Company?

functional (u-form)

Woodward found that successful firms employing small-batch and continuous-process technologies are similar to which of the following organization designs?

system 4

Tesla Motors is a California start-up. It keeps units small and flexible, allowing them to quickly adapt to changing environments. Tesla is most likely a _____ organization.

team

Some fast-food restaurants introduced healthier food options in response to lawsuits. This reactor strategy indicates that those fast-food restaurants

were likely to have either a system 2 or system 3 design

Which of the following strategies would generally follow a bureaucratic design?

defender

Organization _____ refers to the manner in which an organization's structural components are arranged to manage the total organization.

design

Kraft Foods Inc. wanted to buy Cadbury, and sell its Maxwell House and Oscar Mayer units. What form of organization design is appropriate for Kraft?

divisional (m-form)

Aptera Motors makes the Aptera 2e, a three wheeled vehicle that looks like a combination Cessna plane and tricycle. The 2e is the only vehicle it makes. Which of the following organization designs would you expect it to use?

functional (u-form)

Ralston Purina is a leader in bringing new consumer goods to market. The organization is also always looking for new markets. The strategy of continuously seeking new customers and/or new markets indicates that Ralston Purina

it is likely to have a flat and decentralized organization design

As it was developed by Burns and Stalker, the _____ design is most like System 4.

organic

Not long ago, there was no such thing as a dot-com company, but because of rapid technological evolution, many dot-com companies have been created, have been briefly successful, and have failed in a relatively short period. Those that have remained have had to be responsive to changes in their ever-changing external environments. As a rule, you would expect dot-com companies to have a(n) _____ design.

organic

A company that sells names and addresses for direct mail and Internet marketing has subcontracted out the research and development procedures for putting together mailing lists. It has a small sales force, but uses a telemarketing company to locate businesses that are prospects for its mailing lists. Which of the following terms BEST describes its organization design?

virtual organization

The _____ form of organization design is one in which a set of product groups is superimposed on a functional organization design.

matrix

The form of organization design in which the principle of unity of command (i.e., everyone should have one and only one supervisor) is violated in the

matrix

Which of the following organization designs is frequently the result of pressure to share resources?

matrix