MGMT 391

unity of command refers to

Each employee reporting directly to only one manager

In analyzing trends that present challenges for organizational behavior, which of the following is INCORRECT?

a flattening world creates an uneven playing field with regard to information access

organization behavior is an interdisciplinary field that draws on all of the following areas except

archaeology

The visible and tangible elements of culture are

artifacts

tom peters, management expert, suggests individuals think of themselves like a brand to be managed. such brand management might include all of the following except

avoid uncertainty

Brokering power in a social network means you

can introduce peeople to each other

Marcus wants to thoroughly understand the issues that created the severe economic straits General Motors currently finds itself experiencing. He should consider what kind of research study

case study

The degree to which decision making authority is concentrated at higher levels in an organization

centralization

which of these is the correct order of steps two throgh five for culture change

change leaders, role modeling, training, change reward system

The use of client lists by advertisers and businesses to promote goods and service is an example of the _____________ influence tactic. And, it works!

coalition

Georgio just returned from a meeting where his boss informed everyone of the new procedures to use in requesting reimbursement for travel. Georgio says, "I just figured out how to fill the other one out and now they are changing things. Oh, well, what are you going to do?" This is what kind of a reaction to change?

compliance

Maria is part of an organizational behavior project group. Her group members chose her as the leader of the group because she is always on task, on time for meetings, sets achievable goals and is willing to assist anyone who needs help. Maria is

conscientious

people oriented behaviors are also called

consideration

one big ten university wanted to determine whether a wellness program that focused on walking to enhance employee health would cut down on employees use of health benefits. Employees in the liberal arts department were invited to participate and received a $25 gift card to best buy for taking part in the program. Employees in the engineering department do not participate in the program. Health benefits was examined for both departments. The engineering school employees, described in the scenario above, could be labeled the

control group

The culture of Altmira Corporation is characterized by participative decision making, innovation, and openness. The accounting department, however, is run using authoritarian decision making to ensure efficiency and effectiveness. Accounting manager Gordon Paul believes in tight control to prevent errors. The accounting department's culture could be classified as a

counterculture

which is the first step in increasing the chances of success in effecting a cultural change

creating a sense of urgency

what is the final step in a successful cultural change process

creating new stories ad symbols

openness refers to

curious, original, intellectual, creative, and receptive to new ideas

Karli is the designated leader of a class project group. She gets along well with the group members but often is not sure exactly what she should do to assist her group in producing a high-quality project. Which LPC style is best for this scenario?

either low or high LPC

in democratic decision making

employees participate in the making of the decision

If employees think that their organization is overly driven by politics

employees perform worse on their jobs and have higher levels of anxiety

Individuals who expect yearly wage increases without exhibiting increased performance may be labeled

entitleds

power that comes from knowledge and skill is ___ power

expert power

in which scenario would directive leadership be most effective

external locus of control

servant leaders

feel an obligation to their employees, customers and the larger community.

are those conducted in actual organizational settings with a population of workers

field studies

Joaquin received the Chancellor's Award and an $8,000 scholarship for a research paper and formal presentation he created. He believes that he worked hard for the paper and the presentation and deserved the award. Joaquin would feel a sense of

high distributive justice

Jien has the ability to control his emotions in multiple situations and has empathy for others; he is internally motivated and has many admirable social skills. Jien has

high emotional intelligence

A key trait associated with leadership is

high integrity

Abdul tends to emphasize harmonious interpersonal relationships, prefers to be with friends, and enjoys family events. Abdul would probably be categorized as being

high need in affiliation

an example of extinction is

ignoring a coworker who tells dirty jokes

Ramon feels that he was unfairly passed over for a promotion at his firm. Ramon responds to this perceived inequity by stealing from the firm . In doing so, Ramon is

increasing his outcomes

Michele is being considered for a managerial position at Halliburton. She completes a TAT as part of an assessment center exercise for prospective managers. Facilitators will examine the results carefully for their manager choices knowing that

individuals high in need for achievement may find it difficult to delegate authority to subordinates

Access to specific knowledge or skills is _______________ power.

information

a shamrock organization

is comprised of one-third regular employees, one-third temporary employees, and one-third offshore employees

Organizational Behavior

is defined as the systematic study and application of knowledge about how individuals and groups act within the organizations where they work.

A company's greatest asset is

its people

Maria works at a factory in Lima, Peru where she sews blue jeans for a major American firm. On Mondays, she sews the side seams of the jeans, on Tuesdays she sews on pockets, Wednesdays she presses finished jeans, Thursdays she folds jeans, packages sets of twelve in shrink wrap and places them in boxes, and on Friday she sews decorative stitching on the pockets and side seams. Maria is working under the job design technique of

job rotation

a number of weight loss products advertised on television feature doctors who note the safety and effectiveness of the product. the approach to convincing viewers to purchase the product is an example of ____ influence tactic

legitimating

tall structures provide

managers with a smaller span of control

the m in smart goals stands for

measurable

A trusted individual who provides the employee with advice and support regarding career-related matters is a

mentor

job specialization can

minimize training costs.

which of the following statements is true about the effectiveness of a mission statement

must be provided to the employees when they first enter the firm to be effective

being anxious, irritable, temperamental, and moody

neuroticism

Rosario is examining a summary chart on four firms' organizational characteristics. She feels which of the organizations below is most likely to have the greatest chance to be successful in the next year?

organization A uses self managed teams, pays its workers a little above thee average for the industry, and has regular "state of the business meetings"

Extroversion refers to

outgoing, talkative, sociable, and enjoying social situations

Marta has been a part-time faculty member at the university for nine years. SHe has been teaching two to three writing courses a semester. Last month, the dean held a meeting where he announcede that next academic year, part-time instructors would be limited to teaching only two classes the entire year. Marta is very upsset and tells her husband "I may look into teaching at the community college next year, but dont let anyone at the university know". this is an example of which type of change reaction

passive resistance

A company with a stable culture is

predictable, rule-oriented, and bureaucratic

Natalia administered the test to the job candidate three different times. She is looking at the scores and sees that they are 85, 87 and 85 out of 100. She notes that the scores are fairly consistent or

reliable

When the influence target does not wish to comply with the request and either passively or actively repels the influence attempt, they are exhibiting

resistance

employees with high autonomy

respond to workplace problems more quickly and effectively

The ability to grant an increase in pay, a perk, or an attractive job assignment is ___________ power.

reward

Lincoln Management has a large sign posted a the entrance to the firms parking area that keeps count of the number of days since the last accident in the firm. currently, the number stands at 150. the count is changed every day in somewhat of a ceremony and every time another 50 days go by with out an accident, the firms provides aa free lunch to employees. posters throughout the plant remind workers to wear protective clothing including earplugs, safety hats and glasses, and safety shoes. Lincoln has what kind of culture

safety

Mark is the only individual in his organization who speaks Spanish fluently. His firm just purchased a firm located in Mexico. Mark's boss just told him how valuable he is to the firm. This scenario is an example of what factor in the relationship between dependency and power?

scarcity

the degree to which one is at peace with oneself and has an overall positive assessment of ones self worth and capabilities is also known as

self esteem

If jobs are boring and repetitive or tasks are stressful, the ________ style of leadership is most effective.

supportive

The organizational behavior course has a project as a key requirement. as part of hte courses evaluataion, students must pick which gorup member is the most valuable in the group. the designated individual will receive bonus points. Nick is the only one in his course project group who can create effective powerpoint presentations. as the groups presentation must feature a visual aid, Nick is very confident he will be chosen as the groups most valuable member. elizabeth just arrived at the group meeting with ideas for depicting colorful poster boards with the same information. the group was very enthusiastic about her novel ideas. The scenario demonstrates the impact _____ has on the level of power one has

sustainability

what type of business practices meet the present needs without compromising the needs of future generations

sustainable business practices

what was the culture clash heard around the world

the merger of daimler-benz and chrysler

in analyzing the data, the researcher notes that as employee absences increase, scores on performance evaluations decrease. this suggests

there is a correlation between employee absenteeism and employee performance

which of the following statements is true with regard to steps in effecting successful cultural change

thoughtfully developed, well administered training programs help establish new corporate norms of behaivor

Malcolm is the manager of his department. After performance evaluations, he gives those who have met their goals for the year a pay raise. He gives his employees their assignments and leaves them to do their work but does monitor them so that if he notices a potential problem, it gets resolved before causing difficulties. What kind of contemporary leadership style is Malcolm demonstrating?

transactional leadership

making sure the organizational members are ready for and receptive to change is what step of the Lewin model

unfreezing