MGMT 391
unity of command refers to
Each employee reporting directly to only one manager
In analyzing trends that present challenges for organizational behavior, which of the following is INCORRECT?
a flattening world creates an uneven playing field with regard to information access
organization behavior is an interdisciplinary field that draws on all of the following areas except
archaeology
The visible and tangible elements of culture are
artifacts
tom peters, management expert, suggests individuals think of themselves like a brand to be managed. such brand management might include all of the following except
avoid uncertainty
Brokering power in a social network means you
can introduce peeople to each other
Marcus wants to thoroughly understand the issues that created the severe economic straits General Motors currently finds itself experiencing. He should consider what kind of research study
case study
The degree to which decision making authority is concentrated at higher levels in an organization
centralization
which of these is the correct order of steps two throgh five for culture change
change leaders, role modeling, training, change reward system
The use of client lists by advertisers and businesses to promote goods and service is an example of the _____________ influence tactic. And, it works!
coalition
Georgio just returned from a meeting where his boss informed everyone of the new procedures to use in requesting reimbursement for travel. Georgio says, "I just figured out how to fill the other one out and now they are changing things. Oh, well, what are you going to do?" This is what kind of a reaction to change?
compliance
Maria is part of an organizational behavior project group. Her group members chose her as the leader of the group because she is always on task, on time for meetings, sets achievable goals and is willing to assist anyone who needs help. Maria is
conscientious
people oriented behaviors are also called
consideration
one big ten university wanted to determine whether a wellness program that focused on walking to enhance employee health would cut down on employees use of health benefits. Employees in the liberal arts department were invited to participate and received a $25 gift card to best buy for taking part in the program. Employees in the engineering department do not participate in the program. Health benefits was examined for both departments. The engineering school employees, described in the scenario above, could be labeled the
control group
The culture of Altmira Corporation is characterized by participative decision making, innovation, and openness. The accounting department, however, is run using authoritarian decision making to ensure efficiency and effectiveness. Accounting manager Gordon Paul believes in tight control to prevent errors. The accounting department's culture could be classified as a
counterculture
which is the first step in increasing the chances of success in effecting a cultural change
creating a sense of urgency
what is the final step in a successful cultural change process
creating new stories ad symbols
openness refers to
curious, original, intellectual, creative, and receptive to new ideas
Karli is the designated leader of a class project group. She gets along well with the group members but often is not sure exactly what she should do to assist her group in producing a high-quality project. Which LPC style is best for this scenario?
either low or high LPC
in democratic decision making
employees participate in the making of the decision
If employees think that their organization is overly driven by politics
employees perform worse on their jobs and have higher levels of anxiety
Individuals who expect yearly wage increases without exhibiting increased performance may be labeled
entitleds
power that comes from knowledge and skill is ___ power
expert power
in which scenario would directive leadership be most effective
external locus of control
servant leaders
feel an obligation to their employees, customers and the larger community.
are those conducted in actual organizational settings with a population of workers
field studies
Joaquin received the Chancellor's Award and an $8,000 scholarship for a research paper and formal presentation he created. He believes that he worked hard for the paper and the presentation and deserved the award. Joaquin would feel a sense of
high distributive justice
Jien has the ability to control his emotions in multiple situations and has empathy for others; he is internally motivated and has many admirable social skills. Jien has
high emotional intelligence
A key trait associated with leadership is
high integrity
Abdul tends to emphasize harmonious interpersonal relationships, prefers to be with friends, and enjoys family events. Abdul would probably be categorized as being
high need in affiliation
an example of extinction is
ignoring a coworker who tells dirty jokes
Ramon feels that he was unfairly passed over for a promotion at his firm. Ramon responds to this perceived inequity by stealing from the firm . In doing so, Ramon is
increasing his outcomes
Michele is being considered for a managerial position at Halliburton. She completes a TAT as part of an assessment center exercise for prospective managers. Facilitators will examine the results carefully for their manager choices knowing that
individuals high in need for achievement may find it difficult to delegate authority to subordinates
Access to specific knowledge or skills is _______________ power.
information
a shamrock organization
is comprised of one-third regular employees, one-third temporary employees, and one-third offshore employees
Organizational Behavior
is defined as the systematic study and application of knowledge about how individuals and groups act within the organizations where they work.
A company's greatest asset is
its people
Maria works at a factory in Lima, Peru where she sews blue jeans for a major American firm. On Mondays, she sews the side seams of the jeans, on Tuesdays she sews on pockets, Wednesdays she presses finished jeans, Thursdays she folds jeans, packages sets of twelve in shrink wrap and places them in boxes, and on Friday she sews decorative stitching on the pockets and side seams. Maria is working under the job design technique of
job rotation
a number of weight loss products advertised on television feature doctors who note the safety and effectiveness of the product. the approach to convincing viewers to purchase the product is an example of ____ influence tactic
legitimating
tall structures provide
managers with a smaller span of control
the m in smart goals stands for
measurable
A trusted individual who provides the employee with advice and support regarding career-related matters is a
mentor
job specialization can
minimize training costs.
which of the following statements is true about the effectiveness of a mission statement
must be provided to the employees when they first enter the firm to be effective
being anxious, irritable, temperamental, and moody
neuroticism
Rosario is examining a summary chart on four firms' organizational characteristics. She feels which of the organizations below is most likely to have the greatest chance to be successful in the next year?
organization A uses self managed teams, pays its workers a little above thee average for the industry, and has regular "state of the business meetings"
Extroversion refers to
outgoing, talkative, sociable, and enjoying social situations
Marta has been a part-time faculty member at the university for nine years. SHe has been teaching two to three writing courses a semester. Last month, the dean held a meeting where he announcede that next academic year, part-time instructors would be limited to teaching only two classes the entire year. Marta is very upsset and tells her husband "I may look into teaching at the community college next year, but dont let anyone at the university know". this is an example of which type of change reaction
passive resistance
A company with a stable culture is
predictable, rule-oriented, and bureaucratic
Natalia administered the test to the job candidate three different times. She is looking at the scores and sees that they are 85, 87 and 85 out of 100. She notes that the scores are fairly consistent or
reliable
When the influence target does not wish to comply with the request and either passively or actively repels the influence attempt, they are exhibiting
resistance
employees with high autonomy
respond to workplace problems more quickly and effectively
The ability to grant an increase in pay, a perk, or an attractive job assignment is ___________ power.
reward
Lincoln Management has a large sign posted a the entrance to the firms parking area that keeps count of the number of days since the last accident in the firm. currently, the number stands at 150. the count is changed every day in somewhat of a ceremony and every time another 50 days go by with out an accident, the firms provides aa free lunch to employees. posters throughout the plant remind workers to wear protective clothing including earplugs, safety hats and glasses, and safety shoes. Lincoln has what kind of culture
safety
Mark is the only individual in his organization who speaks Spanish fluently. His firm just purchased a firm located in Mexico. Mark's boss just told him how valuable he is to the firm. This scenario is an example of what factor in the relationship between dependency and power?
scarcity
the degree to which one is at peace with oneself and has an overall positive assessment of ones self worth and capabilities is also known as
self esteem
If jobs are boring and repetitive or tasks are stressful, the ________ style of leadership is most effective.
supportive
The organizational behavior course has a project as a key requirement. as part of hte courses evaluataion, students must pick which gorup member is the most valuable in the group. the designated individual will receive bonus points. Nick is the only one in his course project group who can create effective powerpoint presentations. as the groups presentation must feature a visual aid, Nick is very confident he will be chosen as the groups most valuable member. elizabeth just arrived at the group meeting with ideas for depicting colorful poster boards with the same information. the group was very enthusiastic about her novel ideas. The scenario demonstrates the impact _____ has on the level of power one has
sustainability
what type of business practices meet the present needs without compromising the needs of future generations
sustainable business practices
what was the culture clash heard around the world
the merger of daimler-benz and chrysler
in analyzing the data, the researcher notes that as employee absences increase, scores on performance evaluations decrease. this suggests
there is a correlation between employee absenteeism and employee performance
which of the following statements is true with regard to steps in effecting successful cultural change
thoughtfully developed, well administered training programs help establish new corporate norms of behaivor
Malcolm is the manager of his department. After performance evaluations, he gives those who have met their goals for the year a pay raise. He gives his employees their assignments and leaves them to do their work but does monitor them so that if he notices a potential problem, it gets resolved before causing difficulties. What kind of contemporary leadership style is Malcolm demonstrating?
transactional leadership
making sure the organizational members are ready for and receptive to change is what step of the Lewin model
unfreezing