MGMT 473 TEST 1
MARS model
- Mars Model of Individual Behavior. MARS model of individual behavior is a model that seeks to elaborate individual behavior as a result of internal and external factors or influences combined together. The name itself is an acronym for individual Motivation, Abilities, Role Perception and Situational Factors.
True
Goal setting potentially improves employee performance by increasing motivation and clarifying role perceptions.
anticipated satisfaction or dissatisfaction that an individual feels towards an outcome.
In expectancy theory, valence refers to the:
False
In order for something to be called an organization, it must have certain assets such as buildings and equipment.
True
In terms of cross-cultural values, people in the United States tend to have relatively high individualism, middle to high achievement orientation, and medium to low power distance.
to acquire
In the four-drive theory, the drive ______ is most closely associated with the need for relative status and recognition.
1.) Globalization 2.) Increased workforce diversity 3.) Emerging employment relationships
List the three challenges organizations are now facing in the workplace
False
Maslow's needs hierarchy theory explains how people develop perceptions of fairness in the distribution and exchange of resources.
False
Moods are less intense emotional states that are directed toward something or somebody in particular.
False
Motivation is an external force on the person that causes him/her to engage in specific behaviors.
True
Motivation is closely related to the concept of employee engagement.
False
OB can be used to fulfill the need to understand and predict the behavior of others in the organization. However, it is not helpful in influencing others to getting things done in organizations.
True
Organizational behavior encompasses the study of how organizations interact with their external environments.
True
Our emotions influence what we recognize or screen out.
True
People who believe that their successful completion of a project is due to their skill and hard work are making an internal attribution.
True
People with a high need for affiliation tend to be more effective in jobs that require them to mediate conflicts.
Personality
Relatively stable pattern of behaviors and consistent internal states that explain a person's behavioral tendencies
True
Values are stable, evaluative beliefs about what is important in a variety of situations.
All four elements of the MARS model.
Which of the following determine whether intentions translate into behavior?
Perception
Which of the following refers to the process of receiving information about and making sense of the world around us?
Feelings
Which of the following terms best represents the positive or negative evaluations of the attitude object?
-Understand -Predict -Influence
Why do we study Organizational Behavior?
Selective Attention
________ is the process of filtering information received by our senses.
Organizational Behavior
- The study of what people think, feel and do in and around organizations. - Organizations are groups of people who work interdependently toward a purpose. - OB encompasses the study of how organizations interact with their external environment*
Big 5 Personality dimensions
-Conscientiousness -Agreeableness -Neuroticism -Openness to Experience -Extraversion
False
A global mindset excludes the capacity to empathize and act effectively across cultures
False
According to learned needs theory, companies should hire leaders with a strong need for personalized power.
different types of emotions
Anger, fear, joy, and sadness represent the:
True
Attitudes represent a cluster of beliefs, motivation and feelings about an attitude object.
True
Beliefs are established perceptions about the attitude object.
False
Competencies refer to the complete set of motivations, abilities, role perceptions, and situational factors that contribute to job performance.
True
Confirmation bias causes us to screen out information that is contrary to our values and assumptions.
emotional labor.
Customer service representatives (CSRs) often conceal their frustration when serving an irritating customer. This behavior from the CSRs is an example of:
True
Emotions generate a core affect that something is good or bad, helpful or harmful, to be approached or avoided.
False
Emotions represent the cluster of beliefs, assessed feelings, and behavioral intentions towards something or someone guided by conscious logical reasoning.
True
Expectancy theory of motivation states that people naturally direct their effort towards behaviors they believe are most likely to lead to desired outcomes.
confirmation bias
Some investors in the stock market become overconfident and ignore evidence that their strategies will lose money. This can be attributed to _____.
True
Stereotyping is an extension of social identity theory and a product of our natural process of organizing information through categorical thinking.
True
The MARS model identifies the four main factors that influence individual behavior: motivation, ability, role perceptions, and situational factors.
False
The ideal situation in organizations is to have employees whose values are perfectly congruent with the organization's values.
False
The most effective reinforcement schedule for learning new tasks is variable ratio schedule.
occurs when the goal is challenging but not impossible.
The optimal level difficulty of a goal:
False
The perceptual process begins by attributing behavior to internal or external causes.
stereotyping
The process of assigning traits to people based on their membership in an identifiable social category is called:
cognitive dissonance
The uncomfortable tension felt when our behavior and attitudes are inconsistent with each other is called:
True
Three challenges organizations are facing include globalization, increasing workforce diversity, and emerging employment relationships.