MGMT 498 SB 11

Corporate culture is expressed through ______, which are elements such as vocabulary and the type of clothing worn by employees.

artifacts

When causal relationships among values, norms, artifacts, and the firm's performance are hard to establish, making it difficult to imitate a firm's culture, the culture is characterized by ______.

causal ambiguity

Which of the following are the main reasons why it is difficult to imitate the cultures of successful firms? (Check all that apply.)

causal ambiguity social complexity

which of the following tends to result in delayed response time and lower customer satisfaction?

centralized decision making

Ravi works for a small company. The company owner makes all strategic decisions and manages the day-to-day operations. Ravi's company has a ______ structure.

simple

what is the goal of a differentiation strategy?

to create a competitive advantage by offering products or services at a higher perceived value, while keeping costs under control

Which of the following terms describes searching for new knowledge that may enhance a firm's future performance?

exploration

When a firm covers a limited geographic area and is narrowly focused in terms of product/service offerings, a ______ structure is recommended.

functional

Which type of structure uses domain expertise to separate employees into specific areas based on their purpose, such as sales and human resources?

functional structure

a characteristic of a matrix organizational structure is that it ____

is difficult to implement

which of the following are characteristics of simple organizational structures?

low formalization flat hierarchies single leader makes all important decisions

the structure, processes, and procedures of an organization are designed, put into place, reviewed, and reworked through a process known as

organizational design

which of the following are examples of artifacts of an organization's culture?

private offices dress code formal vocabulary