MGMT ch 5

the transactional theory of stress attempts to explain stress in terms of three components: perception, ____________, and response

appraisal

Which of the following is an example of a cognitive method of emotion-focused coping?

avoiding

emilie has worked as an animal control officer at the county animal shelter for years and the constant stress has finally caught up with her. she is continually exhausted and has reached the point where she doesn't care about her job and is disillusioned with everything. she is experiencing ______ due to this prolonged stress

burnout

pascal fully intended to finish the quarterly sales report by the end of the day but is repeatedly interrupted by phone calls and questions from coworkers. what type of hindrance stressor is pascal experiencing?

daily hassles

galen observes a coworker start crying after a phone conversation. she goes over to her, puts an arm around her shoulders, and asks, 'would it help to talk about it?' galen is providing _________________ support to her coworker

emotional

scott believes in making every moment count. in addition to owning his own successful business, he coaches his son's little league team and volunteers with his wife at the humane shelter. what type of challenge stressor is scott experiencing?

family time demands

Which of the following is the most widely used supportive practice among small, medium, and large companies?

flextime

research has shown that people who experience _________ levels of challenge stressors tend to have ___________ levels of job performance

higher; higher

people who experience higher levels of _________ stressors tend to have lower levels of organizational commitment

hindrance

what is the name for the type of stressors that prevent people from achieving personal success or goals?

hindrance

behavioral coping

involves the set of physical activities that are used to deal with a stressful situation

divorce or the death of a close family member are events that would be considered what type of stressors?

negative life events

after staying home with her child for almost three years, simone has returned to work. now she is continually pulled between family and professional obligations and feels as if she is disappointing both her family and her employer. this an example of what kind of stressor?

nonwork hindrance

which of the following are examples of cognitive coping?

-before meeting with an important customer, alicia visualizes herself getting the order -after a terrible day at work, bettina considers quitting her job

which of the following are psychological strains that result from stressors?

-depression -irritability -anxiety -anger -hostility -reduced self-confidence -forgetfulness -lack of creativity -memory loss -loss of sense of humor

supportive practices that help employees manage and balance their role demands include

-flextime -part-time telecommuting -compressed workweek -bring child to work if needed -full-time telecommuting -lactation program -onsite child care -company supported child care center

which of the following are behavior characteristics exhibited by individuals with the type A behavior pattern?

-hard-driving and competitive -constant sense of urgency

what are some organizational practices designed to reduce stains on employees?

-health and wellness programs -employee assistance programs

what are some factors in determining why employees experience differing levels of stress?

-the personality type of the employee -how much social support the individual receives -the nature of the stressors

dwayne wants to advance in his career, so he has enrolled in an MBA program and attends classes two evenings a week. this is an example of what kind of stressor?

personal development

what kinds of strains result from stressors affecting the healthy or normal functioning of the systems of the human body?

physiological

tonia has a bad cold but goes into the office because she's committed to her job and doesn't want to fall behind. tonia's behvaior is known as what phenomenon?

presenteeism

iris gets stressed out when she shops at a crowded supermarket, so she changes her schedule to shop early in the morning when the store isn't as busy. iris is using _______________-focused coping to deal with the stressor

problem

problem-focused coping

refers to behaviors and cognitions intended to manage the stressful situation itself

a paid or unpaid leave of absence provided for study and research, travel, community service, or personal renewal is known as what type of situation?

sabbatical

Primary appraisal answers the question 'is this stressful?' and ______________ appraisal poses the question 'what should be done?'

secondary

deon just learned that his company is going to announce layoffs by the end of the month. he is completely overwhelmed by this news and doesn't know how he's going the meet his financial responsibilities if he loses his job. what is deon experiencing?

stress

high-level executives and managers often feel physical and mental effects to due to the ________ that their demanding jobs cause

stress

in a(n) ________ _________, managers study the positions in their workplaces to determine if stress is negatively impacting the workplaces

stress audit

a(n) __________ is an event, experience, or other stimulus that causes an individual to face stress and can result in strain

stressor

emotional support

the help people receive in addressing the emotional distress that accompanies stressful demands

instrumental support

the help people receive that can be used to address the stressful demand directly

social support

the help that people receive when they're confronted with stressful demands, and there are at least two major types (instrumental an emotional)

cognitive coping

the thoughts that are involved in trying to deal with a stressful situation

what is one major factor people consider when choosing coping strategies?

whether they believe the strategies have a good chance to succeed

what is the term for the amount of obligations a worker has regarding others?

work responsibility

if people are using actions to deal with stress, they are engaging in ___________ coping

behavorial

ricardo's job has been enormously stressful over the past few months. as a result, he has started smoking agin, despite the fact that he had quit years ago. this is an example of a(n) ______________ strain

behavorial