MGMT Chp. 9
In the communication process, filtering occurs when
people communicate mainly positive information about themselves by screening out negative information
Bonding
develops through each person's awareness of a collective sentiment
Active listeners improve their evaluating activities by
Organizing the info provided in the speech
EvenNow has an unstructured and informal network founded on social relationships rather than organizational charts or job descriptions, otherwise know as
A grapevine, is an unstructured and informal network founded on social relationships rather than organizational charts or job descriptions
Management by walking around refers to
A practice in which executives get out of their offices and learn from others in the organization through face-to -face dialogue
Which of the following fundamental drives is highly influenced by effective communication?
Drive to bond
Which of the is an increasing source of information overload
Research suggest that effective workplace design mainly balances the trade-off between
Employee privacy and social interaction. Open space arrangements potentially increase noise, distractions, and loss of privacy. The challenge of social interaction without these stress.
The introduction of email in organizations reduces some face-to-face and telephone communication and decreases the flow of info to higher levels in the organization
False . Emails reduce some face-to-face and telephone communication but increases communication with people further up the hierarchy
In quiet settings, most information is communicated verbally rather than nonverbally
False. Nonverbal communication includes facial gestures, voice intonation, physical distance, and even silence
The effectiveness of the encoding-decoding process is independent of the sender's and the receiver's proficiency with the communication channel
False. The sender's and reciver's abilities and motivations to communicate through the communication channel is an important factor determining the effectiveness of the communication channel
Which age group is the strongest advocate for social media in the workplace
Millennial. Older employees remain skeptical
Lean media
Relatively low rich media work well in situations because the sender and receiver have common expectations through shared mental models
Communication refers to the process by which information is transmitted and understood between two or more people
TRUE
Which of the following happens immediately after the receiver receives the encoded message in the communication process model
The receiver decodes the received message
People who experience social isolation are more susceptible to physical and mental illness
True
Media richness
indicates how well a particular medium conveys information and promotes learning
Active listeners constantly cycle through
sensing, evaluating and responding
Social Presence
the communication channel that creates psychological closeness to other awareness of their humanness, and appreciation of the interpersonal relationship
