MGMT Chp. 9

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In the communication process, filtering occurs when

people communicate mainly positive information about themselves by screening out negative information

Bonding

develops through each person's awareness of a collective sentiment

Active listeners improve their evaluating activities by

Organizing the info provided in the speech

EvenNow has an unstructured and informal network founded on social relationships rather than organizational charts or job descriptions, otherwise know as

A grapevine, is an unstructured and informal network founded on social relationships rather than organizational charts or job descriptions

Management by walking around refers to

A practice in which executives get out of their offices and learn from others in the organization through face-to -face dialogue

Which of the following fundamental drives is highly influenced by effective communication?

Drive to bond

Which of the is an increasing source of information overload

E-mail

Research suggest that effective workplace design mainly balances the trade-off between

Employee privacy and social interaction. Open space arrangements potentially increase noise, distractions, and loss of privacy. The challenge of social interaction without these stress.

The introduction of email in organizations reduces some face-to-face and telephone communication and decreases the flow of info to higher levels in the organization

False . Emails reduce some face-to-face and telephone communication but increases communication with people further up the hierarchy

In quiet settings, most information is communicated verbally rather than nonverbally

False. Nonverbal communication includes facial gestures, voice intonation, physical distance, and even silence

The effectiveness of the encoding-decoding process is independent of the sender's and the receiver's proficiency with the communication channel

False. The sender's and reciver's abilities and motivations to communicate through the communication channel is an important factor determining the effectiveness of the communication channel

Which age group is the strongest advocate for social media in the workplace

Millennial. Older employees remain skeptical

Lean media

Relatively low rich media work well in situations because the sender and receiver have common expectations through shared mental models

Communication refers to the process by which information is transmitted and understood between two or more people

TRUE

Which of the following happens immediately after the receiver receives the encoded message in the communication process model

The receiver decodes the received message

People who experience social isolation are more susceptible to physical and mental illness

True

Media richness

indicates how well a particular medium conveys information and promotes learning

Active listeners constantly cycle through

sensing, evaluating and responding

Social Presence

the communication channel that creates psychological closeness to other awareness of their humanness, and appreciation of the interpersonal relationship


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