MGMT Exam Review (Ch. 1)
The concept of a management role is similar to the role an actor plays in a theatrical production. (T/F)
True
Roberta has just hired two new employees to work in the quality control lab. She is now training them for their jobs. What managerial role is she playing here? (A) Developer (B) Entrepreneur (C) Planner (D) Leader (E) Monitor
Leader
Which of the following statements BEST reflects the relationship between management and leadership? (A) Leadership is only one part of management. (B) Management is only one part of leadership. (C) Management and leadership are the same thing. (D) Leadership and management are unrelated concepts. (E) Both leadership and management are part of controlling.
Leadership is only one part of management.
The founder of an interior decoration firm has a reputation for being open and trustworthy in dealing with his employees. They feel free to talk to him about any problems they have. He has strong ____ skills. (A) functional (B) conceptual (C) technical (D) interpersonal (E) diagnostic
interpersonal
____ refers to doing a job without wasting resources. (A) Complexity (B) Effectiveness (C) Pervasiveness (D) Efficiency (E) Reliability
Efficiency
Bonnie Babson holds the title of plant manager of the Green Tree Manufacturing company. She is likely a first-line manager. (T/F)
False
Educational, healthcare, and international organizations (A) are so different from for-profit businesses that they do not need managers. (B) have little in common with one another. (C) require the use of management skills occasionally. (D) are organized so that managers do not have a role. (E) None of these choices
none of these choices
Corporate attorneys are part of the corporate headquarters. Their area of management is part of: (A) marketing. (B) finance. (C) operations. (D) human resources. (E) other kinds of management.
other kinds of management.
Which skills are most important for first-line managers? (A) Human (B) Conceptual (C) Technical (D) Functional (E) Operational
technical
Jeff works remotely on Fridays. He schedules conference calls on those days because he does not need to see others at work. He uses ____ skills. (A) operational (B) knowledge (C) conceptual (D) technical (E) time-management
time-management
If american airlines was to eliminate drink service on its flights, outlining and following such a strategy would be the responsibility of the organizing function of management. (T/F)
False
Raj is a plant manager for Bell Electronics. This morning he presented two retiring employees with certificates of appreciation and gold watches. What managerial role was Raj fulfilling? (A) Leader (B) Disseminator (C) Figurehead (D) Resource allocator (E) Spokesperson
Figurehead
Which two roles, when combined, make the manager a vital link in the organization's communication system? (A) Spokesperson and figurehead (B) Disseminator and liaison (C) Monitor and disseminator (D) Figurehead and disseminator (E) Spokesperson and monitor
Monitor and disseminator
____ is one of the four basic management functions. (A) Organizing (B) Disciplining (C) Improvising (D) Correcting (E) Motivating
Organizing
In the National Football League, the stadiums are ____ resources (A) competitive (B) physical (C) human (D) financial (E) information
Physical
Advertising and subscription revenues at U.S. newspapers have been decreasing. A CEO sets a goal of stopping the decline. The CEO is engaged in: (A) organizing. (B) planning. (C) controlling. (D) leading. (E) communicating.
Planning
Rajiv just completed a project in which he restructured sales territories, met with sales representatives to help them set goals, scheduled motivational meetings, and started a program of quarterly performance review for the sales force. His goals are to reduce waste and provide improved customer service. Rajiv is engaged in: (A) planning. (B) organizing. (C) managing. (D) controlling. (E) leading.
Planning
Google CEO, Larry Page, launched Google+, which lets people group those with whom they interact into different social circles. Distinguishing Google+ from Facebook was part of the ____ function of management. (A) organizing (B) controlling (C) coordinating (D) leading (E) planning and decision making
Planning and decision making
Which of the following correctly lists all of the basic management functions? (A) Decision making, controlling, leading, and coordinating (B) Planning, decision making, organizing, and controlling (C) Planning and decision making, leading, and organizing (D) Planning and decision making, organizing, leading, and controlling (E) Managing, leading, directing, staffing, and evaluating
Planning and decision making, Organizing, Leading, and Controlling
In most organizations, the ____ level of management contains the largest number of managers. (A) first-line supervision (B) administrative management (C) top management (D) middle management (E) production management
Middle management
The ____ role is being fulfilled when the CEO reads The Wall Street Journal. (A) liaison (B) spokesperson (C) leader (D) disseminator (E) monitor
Monitor
Jerome Peribere, CEO of Sealed Air, announced that the company was moving to Charlotte, NC. He was performing the managerial role of (A) liaison. (B) spokesperson. (C) leader. (D) disseminator. (E) monitor.
Spokesperson
Which of the following roles is categorized as informational? (A) Entrepreneur (B) Liaison (C) Leader (D) Spokesperson (E) Negotiator
Spokesperson
Amy, Frank, Puz, and Tiaro started a Bible study group. They are engaged in: (A) starting a corporation. (B) starting an organization. (C) creating a managerial hierarchy. (D) creating a bureaucracy. (E) creating an organizational matrix.
Starting an organization
____ means making the right decisions and then successfully implementing them. (A) Efficiency (B) Effectiveness (C) Pervasiveness (D) Controlling (E) Leading
Effectiveness
Maine Cookies is a small company that bakes and ships gifts of cookies from parents to their children who are college students. The company produces high-quality products made with the best ingredients. As little as possible is wasted, and it uses little overtime bc it operates: (A) effectively. (B) with reliability. (C) with flexibility. (D) efficiently. (E) bureaucratically.
Efficiently
Bob Lisbonne developed and launched Pixazza, a platform to link web pictures with where to buy the items the person was wearing in the photo. What role was he fulfilling? (A) Leader (B) Entrepreneur (C) Liaison (D) Resource allocator (E) Figurehead
Entrepreneur
Ann Honeycutt has specialized in training for coordinating the various recreational activities at a retirement village and nursing home. Bc she is involved with all such activities, she likely is an administrative manager. (T/F)
False
Conceptual skills are more important to first line managers than to managers at other levels of the organization. (T/F)
False
Diversity may be reflected along numerous dimensions, but most managers tend to focus on age, gender, and ethnicity, but not physical abilities and disabilities. (T/F)
False
Efficient managers make the right decisions and successfully implement them. (T/F)
False
If you were to study every management book, you could then step into a top management position and immediately be effective. (T/F)
False
Leading means setting an organizations goals and deciding how best to achieve them. (T/F)
False
Managerial work follows an orderly, systematic progression through the workweek. (T/F)
False
Managers who are able to see the overall relationships among their organization, its competitors, its suppliers, and the economy are said to have good diagnostic skills. (T/F)
False
Overseeing timely delivery of your daily newspaper would be the responsibility of managers in the newspaper's function. (T/F)
False
Pragna is in charge of a call center. she is always at her desk and ready to start work at 8am, and she never leaves before 5pm. The people who work for her have noticed this pattern, and they model their attendance behavior after her. Pragna's actions are part of the monitor role as defined by Mintzberg. (T/F)
False
Technical skills are more important at the level of the middle manager than at other management levels. (T/F)
False
To be an effective manager, you must first do your planning, then your organizing, then your leading, and finally your controlling. (T/F)
False
When Tom testifies before Congress about his company's philanthropic support for math and science education, he is fulfilling the disseminator role. (T/F)
False
When your boss goes to the company president's home for a christmas party, your boss is engaged in the political role defined by Mintzberg. (T/F)
False
Which of the following roles is categorized as interpersonal? (A) Entrepreneur (B) Figurehead (C) Monitor (D) Disseminator (E) All of these choices
Figurehead
In the National Football League, the ticket revenues are ____ resources. (A) competitive (B) physical (C) human (D) financial (E) informational
Financial
In the National Football league, the promotional ads are ____ resources. (A) competitive (B) physical (C) human (D) financial (E) informational
Informational
Which interpersonal role involves serving as a link among people? (A) Leader (B) Figurehead (C) Liaison (D) Negotiator (E) Spokesperson
Liaison
Management is practiced in (A) Indiana Heart Hospital. (B) the Catholic Church. (C) the International Olympic Committee. (D) McDonald's. (E) All of these choices
All of these choices
Which of the following is NOT an activity associated with the management function of leading? (A) Trying to get employees to produce at high levels (B) Settling a dispute between two shifts of workers (C) Praising workers who show improved performance (D) Informing employees of corporate goals for next year (E) Checking on the quality of finished products
Checking on the quality of finished products.
Managers use all of the following types of resources to achieve organizational goals EXCEPT: (A) competitive. (B) physical. (C) human. (D) financial. (E) information.
Competitive
Sanjay recognizes a need to reorganize his company from geographic regions into customer focused divisions. What skills is he using? (A) Technical (B) Conceptual (C) Human (D) Organizational (E) Operational
Conceptual
Which kind of skill enables managers to take an overall view of how the parts of the organization interrelate and to think strategically? (A) Interpersonal (B) Technical (C) Conceptual (D) Time-management (E) Diagnostic
Conceptual
Editors at publishing companies monitor content for quality and accuracy. They are engaged in: (A) planning. (B) controlling. (C) leading. (D) organizing. (E) discriminating
Controlling
In the production department at Chelsea Milling Company, a sample of every product is taken at 15-min intervals to ensure that standards are maintained. This is an example of: (A) planning. (B) controlling. (C) leading. (D) organizing. (E) discriminating
Controlling
Advertising and subscription revenue at U.S. newspapers have been decreasing. A CEO chooses to charge readers for online content. The CEO is engaged in: (A) planning. (B) organizing. (C) leading. (D) controlling. (E) decision making.
Decision making
____ skills enable a manager to visualize the most appropriate response to a situation. (A) operational (B) knowledge (C) conceptual (D) technical (E) diagnostic
Diagnostic
When the monitor role is combined with the ____ role, the manager emerges as a vital link in the organizational chain of communication. (A) disseminator (B) entrepreneur (C) liaison (D) figurehead (E) leader
Disseminator
Which decisional role involves the manager in resolving conflicts? (A) Negotiator (B) Disturbance handler (C) Liaison (D) Leader (E) Resource allocator
Disturbance handler
The head of HR meets with a candidate to offer a position and finalize salary details. What managerial role was she fulfilling? (A) Negotiator (B) Figurehead (C) Leader (D) Entrepreneur (E) Spokesperson
Negotiator
____ involves determining an organization's goals and deciding how best to achieve them. (A) Coordinating (B) Controlling (C) Organizing (D) Leading (E) None of these choices
None of these choices
The News Corporation, Smile Train, Delta Airlines and Gucci are all examples of: (A) bureaucracies. (B) not-for-profit corporations. (C) organizations. (D) managerial diversity. (E) centralized units of operation.
Organizations
A research and development company has been asked to see if a rare flower found only in the Amazon River Valley has the potential to shrink certain types of brain tumors. Since there is only a limited supply of the flower, the lab supervisor has to take on the decisional role of ____ to make sure that each scientist gets an equitable amount. (A) negotiator (B) disseminator (C) monitor (D) liaison (E) resource allocator
Resource allocator
The fact that managers use four classes of inputs to perform organizational processes suggests that management is: (A) resource-based. (B) an ineffective process. (C) an inefficient process. (D) a conversion process. (E) not using its environment wisely.
Resource-based
The gecko in the Geico commercials is playing the ____ role. (A) disseminator (B) entrepreneur (C) liaison (D) spokesperson (E) figurehead
Spokesperson
The managerial skills least important to a top manager are ____ skills. (A) organizational (B) human (C) conceptual (D) technical (E) strategic
Technical
____ skills, such as carrying plates of food, typing, or operating a computer-assisted design program, are needed to perform specialized tasks within an organization. (A) Human (B) Organizational (C) Conceptual (D) Technical (E) Strategic
Technical
Which of the following is NOT an example of a physical resource needed to operate the company that produces Kenny's Cajus Popcorn, a "low-calorie snack with a high-voltage flavor"? (A) An industrial-size popcorn popper (B) Cajun spices needed for flavoring popcorn (C) The help of family members who serve as taste-testers (D) Popcorn (E) An inventory of cans of market-ready Kenny's Cajun Popcorn
The help of family members who serve as taste-testers
A cross country running team is an example of an organization. (T/F)
True
A manager's ability to think in the abstract is a(n) ____ skill. (A) technical (B) human (C) conceptual (D) functional (E) operational
conceptual
At the ____ managerial level, technical skills are particularly important. (A) top management (B) operational employee (C) middle management (D) first-line supervisor (E) board of directors
first-line supervisor
Interpersonal skills are likely to be especially important to managers who are most often called upon to perform the ____ role. (A) entrepreneur (B) negotiator (C) resource allocator (D) leader (E) analyst
leader
Chrysler Group, operated by Fiat, repaid $551 million in one quarter to the U.S. government for a loan provided during bankruptcy reorganization. Fiat's CEO was a(n) (A) disturbance handler. (B) liaison. (C) leader. (D) resource allocator. (E) entrepreneur.
resource allocator
At the ____ level of management, conceptual skills are most important. (A) top management (B) operational employee (C) middle management (D) first-line supervisor (E) intermediate
top management
The definition of management considers: (A) goals. (B) effectiveness. (C) resources. (D) efficiency. (E) All of these choices
All of these choices
Juan has strong diagnostic skills. he is good at developing a big picture perspective. (T/F)
False
The ability to prioritize work, to work efficiently, and to delegate appropriately is a(n) ____ skill. (A) operational (B) knowledge (C) conceptual (D) technical (E) time-management
time-management
An example of a physical resource is the drilling platform used by an oil company. (T/F)
True
Achieving organizational goals efficiently and effectively (A) is necessary to make logical decisions. (B) is not necessary for successful management but is desirable. (C) ensures that all employees will work cohesively. (D) rarely occurs in private sector organizations. (E) is the primary purpose of the management process.
is the primary purpose of the management process.
Rebecca worked 20 hrs and produced 50 units of a product. Randy worked 15 hrs and produced 50 units of the same product. Compared to Randy, Rebecca was A) equally efficient but not as effective. (B) equally effective and efficient. (C) of unknown effectiveness but not as efficient. (D) neither effective nor efficient.
of unknown effectiveness but not as efficient.
When Boeing CEO Dennis Mullenburg, answered questions from reporters, he was in the role of ____. (A) disturbance handler (B) figurehead (C) spokesperson (D) negotiator (E) monitor
spokesperson
Conceptual skills enable managers to (A) take an overall view of how the parts of the organization interrelate and to think strategically. (B) solve detailed problems for their subordinates. (C) understand, interact with, and communicate effectively with others in the organization. (D) correctly diagnose organizational problems. (E) None of these choices
take an overall view of how the parts of the organization interrelate and to think strategically
The primary purpose of the management process is to: (A) develop organizational goals and make logical decisions. (B) achieve organizational goals efficiently and effectively. (C) ensure that all employees are working together effectively. (D) organize the various functions in a logical manner. (E) make sure things go as planned.
Achieve organizational goals efficiently and effectively.
____ managers tend to be generalists and not associated with any particular functional area. (A) Administrative (B) Operations (C) Production (D) Marketing (E) Human resources
Administrative
Ken and Jan Robelot have started an organiation to sell Kenny's Cajun Popcorn, a peppery flavored popcorn. The startup process for this organization included: (A) deciding on a product to make. (B) identifying potential competitors for the flavored popcorn. (C) finding an initial location in which to house the organization. (D) making financial arrangements to order supplies. (E) All of these choices
All of these choices
Which of the following is an example of an organization? (A) The Department of Education (B) Princeton University track team (C) Starbucks (D) Swoopo, online auction site (E) All of these choices
All of these choices
When employees work remotely, conference calls and emails can be used to check on employee availability and productivity. This is part of the ____ function of management. (A) organizing (B) controlling (C) coordinating (D) leading (E) planning
Controlling
Bill Bowman works in the labor relations department. One of his primary functions is to reach agreement with the labor union regarding the new labor contract. Mintzberg would put this activity in which role category? (A) Decisional (B) Operations (C) Interpersonal (D) Communications (E) Informational
Decisional
Peggy Patterson works in the accounting department. One of her main functions is to determine the costs associated with each component of new sales contracts. How would Mintzberg classify the role Patterson is fulfilling? (A) Interpersonal (B) Figurehead (C) Decisional (D) Leader (E) Informational
Decisional
The correct sequence in which a manager should accomplish the four basic management functions: (A) is planning−organizing−leading−controlling. (B) is organizing−planning−leading−controlling. (C) is organizing−leading−planning−controlling. (D) is leading−controlling−organizing−planning. (E) depends on the prevailing circumstances.
Depends on the prevailing circumstances.
Many business school professors extensively use the case method of teaching in which students are asked to solve various kinds of business-related problems. Which managerial skills are most likely to be improved by this teaching method? (A) Diagnostic and interpersonal (B) Conceptual and interpersonal (C) Diagnostic and decision-making (D) Technical and conceptual (E) Technical and decision-making
Diagnostic and decision-making
When Sara Blakely started Spanx from scratch in her one bedroom apartment, she was performing the ____ role. (A) entrepreneur (B) leader (C) resource allocator (D) negotiator (E) monitor
Entrepreneur
Which of the following roles is categorized as decisional? (A) Leader (B) Monitor (C) Disseminator (D) Entrepreneur (E) Spokesperson
Entrepreneur
Which statement regarding the relationship between managerial skills and managers' activities is FALSE? (A) Technical skills are probably most important at the level of the first-line supervisor. (B) Conceptual skills are most important to top managers. (C) Diagnostic and analytic skills are extremely important to the decision-making process. (D) Good interpersonal skills are essential to a manager's success. (E) The mix of skills required of a manager depends on the level of management at which he or she works.
Good interpersonal skills are essential to a manager's success.
In the Women's National Basketball Association, the coaches, managers, and players are ____ resources. (A) physical (B) financial (C) human (D) information (E) intellectual
Human
Eric is an executive coach. He helps executives see their strengths and weaknesses, and improve their performance. Eric is a(n) ____ manager. (A) operations (B) administration (C) marketing (D) finance (E) human resources
Human resources
Middle managers spend most of their time: (A) on the telephone. (B) in meetings. (C) implementing plans of top managers. (D) managing inventory. (E) supervising production employees.
Implementing plans of top managers.
Which managerial skill is likely to be especially important to managers who occupy roles such as disturbance handler, negotiator, and resource allocator? (A) Technical (B) Diagnostic (C) Conceptual (D) Interpersonal (E) Analytic
Interpersonal
Which of the following is a category of managerial role defined by Henry Mintzberg? (A) Interpersonal (B) Functional (C) Leadership (D) Managerial (E) Communications
Interpersonal
All of the following are physical resources EXCEPT: (A) raw materials. (B) a robotic welder. (C) labor used in production. (D) an inventory of finished goods. (E) an office building.
Labor used in production
The owner of RBJ, a small family-owned business that manufactures and markets fruit spreads, has hired a new worker to cook the fruit used to make the spreads. The cooking process requires a large pressure cooker, which must be closely monitored while in operation. As the owner trains the new employee in how to operate the pressure cooker, she is engaged in which managerial role? (A) Developer (B) Entrepreneur (C) Planner (D) Leader (E) Monitor
Leader
Google CEO, Larry Page, announced to the media that Google+, its social networking site, gained 10 million users its fist 2 weeks. Page leveraged the Google name and expertise in search engines with the new social networking site. Which management function does this represent? (A) Planning (B) Controlling (C) Leading (D) Organizing (E) Communicating
Leading
Google CEO, Larry Page, created a work culture that seeks employee input and provides plentiful perks, transparency, and flexibility. This is most representative of which management function? (A) Controlling (B) Organizing (C) Leading (D) Planning (E) Motivating
Leading
The manager of McCaffrey's grocery store has hired eight teenagers to help during the summer season. The teens were divided into two groups. One group is cashiers; the second group is stockers. When the manager meets with stockers to find out why their group is not stocking as quickly as was expected, she is engaged in which management function? (A) Planning (B) Controlling (C) Leading (D) Organizing (E) Coordinating
Leading
Sealed Air packages food. Donna is the executive responsible for maintaining good relations with environmental groups. She works with them to promote recycling of food packaging. She is filling the ____ role. (A) figurehead (B) leader (C) liaison (D) negotiator (E) entrepreneur
Liaison
Which of the following statements about management is TRUE? (A) Management occurs solely among individuals at high levels in organizations. (B) Management exists only in business firms. (C) Management is relatively unimportant in not-for-profit organizations. (D) Management exists in organized crime and street gangs. (E) None of these choices
Management exists in organized crime and street gangs.
When editors ensure authors meet a deadline, the editors are working in which functional area? (A) Marketing (B) Finance (C) Operations (D) Human resources (E) Administration
Operations
Many organizations allow employees to work remotely using technology. The organization saves money on real estate. This is a(n) ____ function of management. A) organizing (B) controlling (C) coordinating (D) leading (E) planning
Organizing
Which of the following is an activity associated with the management function of controlling? (A) Setting a goal to increase sales 25 percent next quarter (B) Arranging units in an organization according to function (C) Reviewing yesterday's production reports (D) Choosing between two alternative communication systems (E) Deciding to buy ten new robots to weld auto bodies
Reviewing yesterday's production reports
The purpose fo planning and decision making is to: (A) enhance the company's image. (B) monitor organizational progress. (C) structure the organization for effective goal attainment. (D) get the members of the organization to work together. (E) serve as a guide for future activities.
Serve as a guide for future activities.
A ____ is an example of a first-line manager (A) chief executive officer (B) president (C) supervisor (D) chairman of the board (E) division head
Supervisor
Nicole is learning to fly an Army helicopter. She is drawing mainly on her ____ skills. (A) technical (B) conceptual (C) human (D) organizational (E) operational
Technical
Which of the following statements concerning the relationship between managerial skills and managers' activities is TRUE? (A) Conceptual skills are probably most important at the level of the first-line supervisor. (B) Good interpersonal skills are absolutely essential to a manager's success. (C) Diagnostic and analytic skills are important in the leader role. (D) Technical skills are most important to top managers. (E) The mix of skills required of a manager depends on the level of management at which he or she works.
The mix of skills required of a manager depends on the level of management at which he or she works.
Which of the following statements about middle managers is FALSE? (A) Middle managers coordinate supervisors' work. (B) Middle managers implement top management's policies. (C) Middle managers serve as a bridge between upper and lower levels of the organization. (D) The number of middle managers is increasing in most organizations. (E) Middle managers can also be classified according to functional area.
The number of middle managers is increasing in most organizations.
Which of the following statements describes individuals engaged in management? A) The worker welds parts together. (B) The quality control employee inspects boxes of cake mix as they come off the line. (C) The auto repair worker changes the oil in a customer's car. (D) The plant manager has set an organizational goal of reducing plant waste by 5 percent during the next fiscal year. (E) All of these choices
The plant manager has set an organizational goal of reducing plant waste by 5% during the next fiscal year.
Which of the following statements about the role of education in management is TRUE? (A) Formal education is the best way to acquire the skills a manager requires. (B) Managerial skills are best learned through experience, not formal education. (C) Once a manager has a master's degree, additional formal education is unnecessary. (D) The primary advantage of a college education to managers is that a person can become familiar with current research and thinking on management. (E) College courses are of little value to first-line supervisors.
The primary advantage of a college education to managers is that a person can become familiar with current research and thinking on management
The decision by GE to do business, through subsidiaries, with Iran would have been made at what organizational level? (A) First-line management (B) Administrative management (C) Middle-level marketing management (D) Top management (E) Front-line supervisor
Top management
An officer with the rank of General in the Marine corps is a(n): (A) supervisor. (B) first-line supervisor. (C) top manager. (D) middle manager. (E) intermediate manager.
Top manager
At John Deere & Company, Tim starts lawnmowers to see that they meet John Deere's standards. Tim's job in the factory involves the controlling function. (T/F)
True
Chris Cadott sees an opportunity to increase sales of his company's new machinery be sending a salesperson to talk to a representative of the Iowa Agricultural Department. In this case Chris is engaging in the role of an entrepreneur. (T/F)
True
Communication skills help the manager listen to what others say and to understand the real meaning behind e-mails, letters, reports, and other written communication. (T/F)
True
Jeanne's department has the lowest production cost bc her people keep the scrap rate and direct labor costs low. From this info, we know her department is an efficient operation. (T/F)
True
Managers can be classified according to their level in the organization and the area in which they specialize. (T/F)
True
Managers who select a course of action from a set of rational alternatives are involved in decision making. (T/F)
True
Operations managers are concerned with creating and managing the systems that create an organizations products and services. (T/F)
True
The management skills required for success in the not-for-profit sector are essentially the same as the for-profit sector. (T/F)
True
To be a successful manager, good interpersonal skills are essential. (T/F)
True
When a manager reaches agreement with a union on the terms for a new labor contract, the manager has been serving primarily in the negotiator role. (T/F)
True
William Wilson is in an apprenticeship program to learn the skills required to be an electrician. He will be learning technical skills. (T/F)
True
The skills necessary to become a successful manager usually are attained through (A) education. (B) experience. (C) watching films and videos of managers in action. (D) a combination of education and experience. (E) computer simulations and video training courses.
combination of education and experience
Ramon is a public relations manager. He manages the image of the company by responding to interview requests and promoting the good work the company and employees do. His most important skills are his ____ skills. (A) communication (B) decision-making (C) conceptual (D) technical (E) interpersonal
communication
The ability to both effectively convey ideas and information to others and effectively receive ideas and information from others is referred to as a(n) ____ skill. (A) communication (B) knowledge (C) conceptual (D) technical (E) interpersonal
communication
Which of the following statements about interpersonal skills is TRUE? (A) Interpersonal skills are most important for top-level managers. (B) Interpersonal skills are most important for middle-level managers. (C) Interpersonal skills are most important for first-line managers. (D) Interpersonal skills are used by technical personnel, not managers. (E) Interpersonal skills are important at all organizational levels.
interpersonal skills are important at all organizational levels.
According to the science of management, management tasks should be approached in all of the following ways EXCEPT (A) rational. (B) logical. (C) objective. (D) systematic. (E) intuitive
intuitive