MGMT Test 1

Three components of attitudes

1. Affective "I feel" 2. Cognitive "I think" 3. Behavioral "I intend"

John is asking advice about how to effectively empower his employees. John should follow all of the advice below EXCEPT:

A manager needs to be careful when sharing power by empowering employees as it will decrease the manager's power

Values

Abstract ideals that guide one's thinking and behavior across all situations Relatively stable (global)

Job satisfaction

An affective or emotional response toward various facets of one's job. The extent to which an individual likes his/her job.

Joe was terminated from his job and believed the reason was his boss did not like him and his hard work was not appreciated. Joe likely has:

An external locus of control

Sandra manages the Marketing Department for the Greener Grass Corporation. In an effort to increase employee engagement, Sandra could try all the following EXCEPT:

As staff leave, replace them with new hires who score high in pessimism on a personality test

Major correlates and consequences of job satisfaction

Attitudes: motivation, job involvement, withdrawal cognitions, perceived stress. Behaviors: job performance, organizational citizenship behavior (OCB), counterproductive work behavior (CWB), turnover.

Jorge would like to increase intrinsic motivation by giving his employees independence and discretion in certain aspects of their job. According to the Job Characteristics Model, which core job dimension is he using?

Autonomy

Which level of organizational culture is the hardest to change?

Basic underlying assumptions

Aeronautics Limited Corporation (ALC) is concerned about groupthink occurring with their design team. ALC should do which of the following in an effort to prevent groupthink?

Bring in outside experts to speak to the team

Rachel believes using soft influence tactics are more effective than using hard tactics. Which of the following tactics is Rachel most likely to use?

Building enthusiasm by appealing to her employees' emotions

Martha would like to hire employees who will be strong performers in her organization. Which of the Big Five personality dimensions should she try to make sure the new employees score high on?

Conscientiousness

Maria is a manager for Greens and Grits. Maria would like to improve job satisfaction for her employees. She can accomplish this by implementing different policies dealing with:

Emotions and attitudes

David, an accountant with Brighter Future Corporation, is experiencing job dissatisfaction due to comparing how hard he works and how much he gets paid versus his perception of a co-worker's effort and reward. David's dissatisfaction can be explained by:

Equity model

Century Y Corporation invested $1 million to fix a computer system despite severe technical problems and complaints about the system not being "user-friendly". The decision maker was likely influenced by which judgmental bias?

Escalation of commitment bias

Personal Attitudes

Evaluations, feelings or opinions about people, places, and objects Impact our behavior (specific)

Julia wants to use positive reinforcement and decides to pay bonuses to her employees when a new customer contract is signed. Julia is using

Fixed interval reinforcement

Franco is part of a group which must resolve a quality control issue at his company. Franco is worried about what the group expects from him, and is not sure who is in charge. What stage of group development is the group likely in at this time?

Forming

Jackson Electronics would like to change their organizational culture to more of a clan culture. Jackson should use all of the following methods EXCEPT:

Have leaders keep information about negative events from employees

Jane works in an organization where quality and efficiency are highly valued. This organization's culture is likely:

Hierarchy

Jane believes if she works hard and takes an online class she will receive a promotion. What element of motivation does this represent?

Instrumentality

Jeannie belongs to a formal work group with established norms. All the following would be considered norms for her group EXCEPT:

Jeannie's boss always mediates conflict through reconciliation or humor

Jose is considering volunteering to help his company with its annual food drive. Which of the following is NOT an indicator of whether he will do so?

Jose is already volunteering at the animal shelter.

The leader at Joe's organization believes that all organizations overstate their expenses in order to pay less income tax. What trait is this leader exhibiting?

Machiavellianism

Attitudinal outcomes of job satisfaction

Motivation, job involvement, withdrawal cognitions, perceived stress.

George does not score particularly well on standard IQ tests yet he has a unique ability to deal with complex interpersonal situations. What would explain this phenomenon?

Multiple Intelligences

Withdrawal cognitions with job satisfaction

Negative effects on many different OB- related outcomes

Kierra is trying to quickly establish a team to find the root cause of a quality issue involving defective air bags in her company which also involves suppliers and dealers. She should do all of the following EXCEPT:

Not choose a cross functional team as she assumes the problem can be solved by a single department

Catherine is walking through the employee parking lot on her way to her office. She notices someone left an empty fast food bag in the parking lot. Catherine goes out of her way to pick it up and dispose of it. What behavior is Catherine exhibiting?

OCB

Juan is trying to learn how to use advanced spreadsheet features. He is not getting the correct answers but he keeps trying. What is Juan exhibiting?

Persistance

Motivation with job satifaction

Psychological process that arouses interest in doing something, and it direct and guides behavior

Perceived organizational support

Reflects the extent to which employees believe that the organization values their contributions and genuinely cares about their well-being. -When occurs they are willing to work hard and commit to the organization this results in: increased organizational commitment, job satisfaction, organizational citizenship behavior, task performance, lower turnover.

Gina promised her employees if they reached the goal of fewer than 5 customer complaints during December she would give them each a $500 gift card. What type of power is Gina using and what is her likely result?

Reward, compliance

Tech Innovations is in the process of hiring a leader. The organization has poor leader-member relations, low task structure, and weak position power. What type of leader should be hired according to Fiedler's Contingency Model?

Task-motivated

Liu has a goal to work hard and eventually apply for a promotion at the Great Grain Company. Liu is most likely to exhibit positive emotions if:

The emotions are congruent with his goal

Organizational commmitment

The extent to which an individual identifies with an organization and commits to its goals Outcome: continued employment, greater motivation. Increase: hiring people whose personal values align with the organization, making sure management does not breach psychological contracts, enhancing the level of trust

Employee engagement

The harnessing of organizational members' selves to their work roles. Where people employ and express themselves physically, cognitively, and emotionally during role performance. Contributes: environmental characteristics, organizational level factors, person factors. Increase by: measuring, tracking, responding to employee surveys.

Margaret leads her employees by having formal, well-developed guidelines and procedures for each task they perform. Which leadership style best describes Margaret?

Transactional leadership

Job involvement with job satisfaction

the extent to which an individual is personally involved with his or her work role