MGMT2130, Ch 6

conducting a needs analysis

The evaluation process ideally begins with _________

"pencil-and-paper" tests

Typically, _________ are used to assess cognitive outcomes.

greater appreciation of diversity

Which of the following is an affective learning outcome?

Formative evaluation focuses on how to make a training program better, whereas summative evaluation helps to determine the extent to which trainees have changed after training.

Which of the following statements best differentiates formative evaluation from summative evaluation?

Trainees are categorized into detractors, permissives, and promotors.

Which of the following statements is NOT true regarding a Net Promoter Score (NPS)?

reactions

Which training outcome relates to trainees providing feedback about their satisfaction with a trainer?

Training evaluation

_________ refers to the process of collecting the outcomes needed to determine whether training is effective.

Affective outcomes

_________ relate to trainees' attitudes toward training content and motivation to transfer.

Behavior and skill-based outcomes

_________ relate(s) to whether trainees are using training content back on the job.

observations

Behavior and skill-based outcomes are best measured by _________

their opinions and feelings about the program

Formative evaluation involves collecting data about a training program from trainees mainly through _________

behavior and skill-based outcomes

Front-line supervisors are likely most concerned with which training outcomes?

results

If a firm measures its sales volume before and after a training program, which training outcome is it focused on?

behavioral outcomes

It is estimated that 16% of organizations collect data on which of the following training outcomes?

results

It is estimated that 38% of organizations collect data on which of the following training outcomes?