MGMT2130, Ch 6
conducting a needs analysis
The evaluation process ideally begins with _________
"pencil-and-paper" tests
Typically, _________ are used to assess cognitive outcomes.
greater appreciation of diversity
Which of the following is an affective learning outcome?
Formative evaluation focuses on how to make a training program better, whereas summative evaluation helps to determine the extent to which trainees have changed after training.
Which of the following statements best differentiates formative evaluation from summative evaluation?
Trainees are categorized into detractors, permissives, and promotors.
Which of the following statements is NOT true regarding a Net Promoter Score (NPS)?
reactions
Which training outcome relates to trainees providing feedback about their satisfaction with a trainer?
Training evaluation
_________ refers to the process of collecting the outcomes needed to determine whether training is effective.
Affective outcomes
_________ relate to trainees' attitudes toward training content and motivation to transfer.
Behavior and skill-based outcomes
_________ relate(s) to whether trainees are using training content back on the job.
observations
Behavior and skill-based outcomes are best measured by _________
their opinions and feelings about the program
Formative evaluation involves collecting data about a training program from trainees mainly through _________
behavior and skill-based outcomes
Front-line supervisors are likely most concerned with which training outcomes?
results
If a firm measures its sales volume before and after a training program, which training outcome is it focused on?
behavioral outcomes
It is estimated that 16% of organizations collect data on which of the following training outcomes?
results
It is estimated that 38% of organizations collect data on which of the following training outcomes?