MGS 3400 Ch 12 Team Processes and Communication

cross-training

Training team members in the duties and responsibilities of their teammates

decision informity

the degree to which team members posses adequate information about their own task responsibilities

motivational loss

process loss due to team members' tendency to put forth less effort on team tasks than they could

coordination loss

process loss due to the time and energy it takes to coordinate work activities with other team members

Team States

specific types of feelings and thoughts that coalesce in the minds of team members as a consequence of their experience working together

action learning

team process training in which a team has the opportunity to work on an actual problem within the organization

transportable teamwork competencies

team training that involves helping people develop general teamwork competencies that they can transport from one team context to another

action processes

teamwork processes, such as helping and coordination, that aid in the accomplishment of teamwork as the work is actually taking place. monitoring progress towards goals, systems monitoring

taskwork processes

the activities of team members that relate directly to the accomplishment of team tasks. Boundary spanning, creative behavior, decision making.

information richness

the amount and depth of information that gets transmitted in a message

staff validity

the degree to which members make good recommendations to the leader

Brainstorming

A team process used to generate creative ideas

Nominal group technique

A team process used to generate creative ideas, whereby team members individually write down their ideas and then take turns sharing them with the group

social loafing

A type of motivational loss resulting from members feeling less accountable for team outcomes relative to independent work that results in individually identifiable outcomes

Groupthink

Behaviors that support conformity and team harmony at the expense of other team priorities

task coordinator activities

Boundary-spanning activities that are intended to coordinate task-related issues with people or groups in other functional areas.

scout activities

Boundary-spanning activities that are intended to obtain information about technology, competitors, or the broader marketplace

ambassador activities

Boundary-spanning activities that are intended to protect the team, persuade others to support the team, or obtain important resources for the team

creative behavior

Developing new, exciting ideas to work toward the final solution of a task is characteristic of ......?

relationship conflict

Disagreements among team members with regard to interpersonal relationships or incompatibilities in personal values or preferences

team building

Fun activities that facilitate team problem solving, trust, relationship building, and the clarification of role responsibilities

Boundary Spanning

Interactions among team members and individuals and groups who are not part of the team

transition processes

Teamwork processes, such as mission analysis and planning, that focus on preparation for future work in the team

interpersonal processes

Teamwork processes, such as motivating and confidence building, that focus on the management of relationships among team members

Potency

a team state reflecting the degree of confidence among team members that the team can be effective across situations and tasks

Cohesion

a team state that occurs when members of the team develop strong emotional bonds to other members of the team and to the team itself

production blocking

a type of coordination loss resulting from team members having to wait on each other before completing their own part of the team task

Team processes

communication, activities, and interactions that occur within teams that contribute to their ultimate end goals are known as...

task conflict

disagreements among members about the team's task

All of the following are considered benefits of the nominal group technique, except: It reduces production blocking it reduces social loafing members do not meet in a face-to-face environment members do not have to wait their turn to express their ideas

members do not meet in a face-to-face environment.

hierarchical sensitivity

reflects the degree to which the leader effectively weighs the recommendations of the members

network structure

the pattern of communication that occurs regularly among each member of the team. most effective in complex tasks: All channel, circle ,Y, wheel

Communication

the process by which information and meaning gets transferred from a sender to a receiver

personal clarification

training in which members simply receive information regarding the roles of the other team members

positional rotation

training that gives members actual experience carrying out the responsibilities of their teammates

positional modeling

training that involves observations of how other team members perform their roles

process gain

when team outcomes are greater than expected based on the capabilities of the individual members. synonymous with synergy

process loss

when team outcomes are less than expected based on the capabilities of the individual members

mental models

The degree to which team members have a shared understanding of important aspects of the team and its task

transactive memory

The degree to which team members' specialized knowledge is integrated into an effective system of memory for the team

team process

The different types of activities and interactions that occur within a team as the team works toward its goals

teamwork processes

The interpersonal activities that promote the accomplishment of team tasks but do not involve task accomplishment itself. Transition process, action processes, transition process, action processes all over interpersonal process

team process training

The use of team experiences that facilitates the team's ability to function and perform more effectively as an intact unit.