MGT 3110 Final Test Review
When a management professor places a large oak desk in his office and makes visiting students sit on a small chair in front of it, he is creating what type of environmental barrier to communication?
A physical barrier
When we can identify a symptom of a problem, it is helpful and significant because then we know that
A problem exists
Which of the following characteristics relates to global business (globalization)?
A strategy in which organizations treat the entire world or major regions of it as the domain for conducting business
In SWOT analysis, an ability or attribute that a company possesses that may give it a distinctive competence is called
A strength
What is the behavioral approach?
A view of management that emphasizes understanding the importance of human behavior, needs, and attitudes within formal organizations
What is flextime?
A work schedule that allows employees to choose their starting and ending times as long as they are at work during a specified time period
The psychologist who developed the idea that human needs are arranged in a hierarchy of importance is
Abraham Maslow
Poor morale is most likely to cause
Absenteeism
The basic tenets of capitalism were set forth in a well-known book, The Wealth of Nations, written by
Adam Smith
Both Henri Fayol and Max Weber were major contributors to the classical approach to management known as
Administrative management
Which of the following refers to power that is derived by virtue of a person's association with someone else who has some source of power?
Affiliative power
What is the nature of the organization's internal environment?
All factors that make up the organization, such as the owners, managers, employees, and board of directors
Which of the following characteristics relates to the nature of the management environment?
All of those factors that affect the operation of the organization
For the step of generating alternative courses of action to be effective, decision making must
Allot enough time to generate creative alternatives
Which of the following characteristics relates to contingency plans?
Alternate courses of action to be undertaken if certain organizational or environmental conditions change
Which of the following characteristics relates to controlling?
Those activities that an organization undertakes to ensure that its actions lead to achievement of its objectives
Which of the following refers to a more traditional approach in which managers engage in both task- and consideration-oriented behaviors in an exchange manner?
Transactional leadership
Businesses must first be responsible to their , who are primarily concerned with earning a profit.
owners
Georgia realized her supervisor was padding his expense account. Research has shown that her response will most likely be to
pad her own expense account
Herzberg's two-factor theory proposes that
the absence of maintenance factors may dissatisfy workers
Your fellow employees regularly take home company supplies such as paper, pens, tape, and glue for their personal use. Although you feel it is wrong to do so, you begin taking home company supplies too. The strongest influence on your behavior is
the overall moral climate of your organization
According to research, the most important factor affecting daily ethical decisions at work is the
work group of the perceived ethicalness of the work group
One of Mary Parker Follett's major contributions to the behavioral approach to management was her stress on the importance of
work groups as an influence on worker behavior
Generally speaking, there are three conditions that affect decision making: certainty, risk, and
Uncertainty
The condition under which managers are least confident about their decision making and most prone to err is
Uncertainty
What term describes the condition that exists when little or no factual information is available about a problem, its alternative solutions, and its respective outcomes?
Uncertainty
While intuitive decision making is not based on formal analysis or conscious reasoning, it often has a very real basis in
Years of practice and experience
There is increasing evidence that transformational leaders
exist at all levels in organizational hierarchies and in a broad range of organizations.
What is meant by behavior modification?
An application of reinforcement theory, which involves change in behavior and encouraging appropriate actions by relating the consequences of behavior to the behavior itself
What is meant by capitalism
An economic system wherein the natural laws of supply and demand and free competition within the marketplace will efficiently regulate the flow of resources within a society
The Hotfoot and Too-Too tribes in Russylvania, a desperately poor nation, engage in a bloody civil war for territory. The total population of Russylvania is ten million, and the area of the country is ten thousand square miles. Population is increasing by 10 percent a year. The civil war is really
An example of statisficing rather than optimizing
In SWOT analysis, an environmental circumstance that is potentially beneficial for the firm is called
An opportunity
Fredrick Taylor
Analyzed jobs to improve efficiency
What term describes the agreement between ten Southeast Asian countries with the goal to promote economic growth and overall progress in the area via trade and security?
Association of Southeast Asian Nations
In an organizational chart, the higher the level of the box in the chart, the higher the level of
Authority
Which of the following refers to the right to give work orders to others in the organization and is associated with a position within an organization, not with the individual occupying that position?
Authority
What name is given to the ratio at which one nation's currency can be exchanged for another nation's currency or for gold?
Exchange rate
In expectancy theory, if a person believes that extra effort will lead to high performance, such as a bonus or commission, we are talking about the person's
Expectancy
What name is given to the theory that states that motivation depends not only on how much a person wants something but also on the person's perception of how likely he or she is to get it?
Expectancy theory
Professors, computer geniuses, mechanics, airline pilots, and ship captains supposedly have a lot of
Expert power
What term describes power or influence derived from a person's special knowledge or expertise in a particular area?
Expert power
What name is given to the sale of goods and services to foreign markets?
Exporting
Which of the following refers to the receiver's response to the sender's communication?
Feedback
You sell Gourmet Mushrooms (GMs) at $100 an ounce. You have a secret source of supply, jealously guarded. Your GMs are better than your competitors' mushrooms, and only the very wealthiest Americans buy them. You are using the business strategy called
Focus
You are an apple farmer and spokesperson for the American Apple Association. You are faced with severe dumping from apple growers in Transoceania, where apples grow wild and the people pay to pick apples as a form of recreation. To counter this threat, you are going to lobby Congress and the president to
Impose a protective import tariff
What term describes a theory that recognizes the importance of goals in improving employee performance?
Goal-setting theory
What are strategic goals?
Goals set by higher managers that deal with such general topics as the firm's growth, new markets, or new goods and services
Which of the following refers to the phenomenon that occurs when cohesive "in-groups" let the desire for unanimity, or consensus, override sound judgment in generating and evaluating alternative courses of action?
Groupthink
What term is used to describe the product life cycle stage characterized by dramatic increases in the product's market share?
Growth
The management professor who actually followed managers for several days and took detailed notes about the purpose of all their activities was
Henry Mintzberg
What name is given to the order in which people strive to satisfy the five basic needs as theorized by Maslow—physiological, security, social, esteem, and self-actualization?
Hierarchy of needs
Jay Wilkinson suggests these type employes cause 90 % of all the problems in organizations.
High performers who don't live organizational values
Understanding external factors is important to managers, equally important is knowing ____________.
How to respond to the factors
Which of the following refers to a practice whereby employees came to be viewed as informal groups of their own, with their own leadership and codes of behavior, instead of as just unrelated individual workers assigned to perform individual tasks?
Human-relations movement
Experts generally agree that the first step in decision making is
Identifying the problem
Which of the following refers to a tax levied by a nation on goods bought outside its borders and imported into the country?
Import tariff
The purchase of goods and services from a foreign source defines
Importing
What name is given to a process theory that assumes that behavior may be reinforced by relating it to its consequences?
Reinforcement theory
Which of the following refers to the individual's burden of accountability for attainment of the organization's goals?
Responsibility
Which of the following refers to the decision maker's decision to choose the first alternative that appears to resolve the problem satisfactorily?
Satisficing
What term describes groups that have a less formal connection to the organization, such as environmentalists, special interest groups, and the media?
Secondary stakeholders
What is meant by interpersonal skills?
Skills such as communication, listening, conflict resolution, and leading that are necessary to work with others
When a product has been on the market for many years, such as the automobile, and its growth is slow at best, what stage of the product life cycle is it said to be in?
Maturity
If companies do research to learn about cultural differences before engaging in trade in a particular country, then problems arising from these cultural differences can be
Minimized
Which of the following refers to a definition of an organization's fundamental purpose and its basic philosophy?
Mission
Your company's work teams have won national awards for making the finest widgets ever seen. Your loyal and productive workers have never been more proud of their work. What important characteristic of motivation is probably at an all-time high at your company?
Moral
Which of the following refers to the sum total of employees' attitudes toward their jobs, employer, and colleagues?
Morale
A corporation that operates in several countries without significant ties to any of them is a
Multinational
Dan Pink says that tying incentives to work
Narrows focus
Sue wants to be warm, but she is not; she has a
Need
What term describes institutions such as governments, social cause organizations, and religious groups that cannot retain earnings over expenses, do not have equity interests, and cannot be bought or sold?
Non-profit organization
Which of the following refers to a set of activities intended to achieve goals, whether for an entire organization, department, or an individual?
Plan
What term describes determining what the organization will specifically accomplish and deciding how to accomplish these goals?
Planning
What term describes the relationship of individuals, their rights, and their property to the state?
Political forces
What term is based on the idea that certain individuals or groups will be able to influence others to achieve their goals?
Political model of decision making
An American firm's refusal to enter into a binding contract with a Russian oil firm because of the lack of clarity of Russian law in this area is based on the American firm's analysis of which dimension of the general environment?
Political-legal dimension
Which of the following characteristics relates to corporate governance?
The formal system of oversight, accountability, and control for organizational decisions and resources
Which of the following characteristics relates to technical skills?
The knowledge and ability to accomplish the specialized activities of the work group
What is meant by geographic division structure?
The organization of divisions by geographic region
Which of the following characteristics relates to job design?
The process of grouping tasks into jobs
Which of the following characteristics relates to leadership?
The process of influencing the activities of an individual or a group toward the achievement of a goal
Which of the following characteristics best describes communication?
The process through which information and meaning are transferred from one person to another
Which of the following characteristics relates to social forces?
The relationship of people to each other within a particular culture
What is meant by corporate strategy?
The scope and resource deployment components of strategy for the enterprise as a whole
What is an embargo
The suspension of trade in a particular product by the government
Which of the following characteristics relates to downward communication?
The traditional flow of information from upper organizational levels to lower levels, such as job directions, assignment of tasks, performance feedback, and information concerning the organization's goals
What term describes the assumption that people are naturally lazy, must be threatened and forced to work, have little ambition or initiative, and do not try to fulfill any need higher than security needs at work?
Theory X
Which of the following is NOT part of Jim Collin's "First Who" concept?
They put their best people on the biggest challenges
What is meant by job specialization?
The division of work into smaller, distinct tasks
The contingency approach to management is best characterized by the short phrase
"it depends"
Which of the following refers to an economic and political union of 28 member nations that are located primarily in Europe?
European Union (EU)
What term describes restrictions on the amount of a particular currency that may be bought or sold?
Exchange controls
"Improving people's lives by providing gas and electric services in a sustainable way -- affordable, reliable and clean" is an example of
A mission statement
What is path-goal theory?
A model concerned with how a leader affects employees' perceptions of their personal and work goals and the paths to goal attainment
What is meant by expectancy?
A person's expectation that effort will lead to high performance
What is meant by focus
A business strategy in which the business concentrates on one part or segment of the market and tries to meet the demands of that segment
Which of the following characteristics relates to a decision?
A choice made from alternative courses of action in order to deal with a problem
What is a multinational corporation (MNC)?
A corporation, such as IBM, ExxonMobil, and Nestlé, that operates on a worldwide scale, without significant ties to any one nation or region
What is the administrative model of decision making?
A descriptive approach, recognizing that people do not always make decisions with logic and rationality, that outlines how managers actually do make decisions; also known as the organizational, neoclassical, or behavioral model
The fact that the American company 3M owns a film-manufacturing facility in Italy is an example of
A direct investment
Which of the following characteristics relates to a compressed work week?
A four-day (or shorter) period in which an employee works 40 hours
What is the World Trade Organization (WTO)?
A global association of member countries that promotes free trade
Which of the following characteristics relates to an organizational chart?
A graphic display of the official lines of authority and communication within the organization
Which of the following characteristics relates to the Hawthorne studies?
A group of studies that provided the stimulus for the human-relations movement within management theory and practice
What is meant by an authentic leader?
A leader who is passionate about company objectives, models corporate values in the workplace, and forms strong relationships with stakeholders
Which of the following characteristics relates to situational leadership theory?
A leadership model whose premise is that a leader's style should be contingent on subordinates' competence and commitment
The opposite or other side of disastrous escalation of commitment is
Bailing out of a course of action too soon
You have an employee-of-the-year award in your insurance business for the man or woman who consistently has the best attitude and gives the best service to your customers, as measured by their compliments. Which approach to management is your award based on?
Behavioral
Which of the following refers to the initial stage of the product life cycle when the product is introduced?
Birth
The most popular form of nonverbal communication, which is part of the sender, is called
Body language
What term describes the process of choosing among alternative courses of action to resolve a problem?
Brainstorming
The ratio at which one nation's currency can be exchanged for another nation's currency or gold is the
Exchange rate
Which of the following best describes digital communication?
Can consist of both written and verbal communication
What term describes the pattern of concentrating authority in a relatively few, high-level positions?
Centralization
What term describes an approach to management that stresses the manager's role in a formal hierarchy of authority and focuses on the task, machines, and systems needed to accomplish the task efficiently?
Classical approach
Which of the following refers to the design of jobs based on the principles of division of labor and specialization?
Classical approach to job design
What name is given to a prescriptive approach--asserting that managers are logical, rational individuals who make decisions that are in the best interests of the organization--that outlines how managers should make decisions?
Classical model of decision making
A positive contribution of the informal relationships in the organization's operation is
Communication and interaction
What name is given to other organizations that produce similar, or in some cases identical, goods or services?
Competitors
When a manager reasons well, processes information intelligently, and evaluates which strategic option is potentially most profitable, he or she is displaying
Conceptual skills
Which of the following refers to the intellectual abilities to process information and make accurate decisions about the work group and the job tasks?
Conceptual skills
What name is given to a person's willingness to take risks when making decisions?
Confidence
What term describes a person's faith that his or her decisions are reliable and good?
Confidence
Motivational theories that assume that workers are motivated by the desire to satisfy needs, and then seek to identify what those needs are, are called
Content theories
What term describes a group of theories that assume that workers are motivated by the desire to satisfy needs and that seek to identify what their needs are?
Content theories
What term describes an approach to management theories that emphasizes identifying the key variables in each management situation, understanding the relationships among these variables, and recognizing the complex system of cause and effect that exists in each and every managerial situation?
Contingency approach
You own a painting business in Minnesota. You watch the Weather Channel faithfully and schedule indoor painting for cold/wet days and outdoor painting for warm/dry days. You are using what management theory?
Contingency theory
According to the text, a blueprint of acceptable behavior that is passed from one generation to the next is called
Culture
Which of the following refers to those who purchase an organization's goods and/or services?
Customers
What name is given to the capacity to be aware of, control, and express one's emotions, and to handle interpersonal relationships judiciously and empathetically?
Emotional intelligence
The fact that Americans are becoming older and more affluent is an example of
Demographic characteristics
Managers with a conceptual decision making style are skilled at
Developing new solutions and relying on intuition
What term describes a member of the team who argues for an alternative position, thereby encouraging team members to carefully consider alternative courses of action?
Devil's advocate
MidAmerican Energy Holdings Company has doubled its wind energy capacity by installing windmills and high-tech batteries to make it a "cleaner" utility company. In high-tech renewable energy, this company has a
Distinctive competence
What term describes what a firm does well relative to its competitors?
Distinctive competence
You own and operate your own hamburger stand. One of your employees makes the hamburger patties, a second grills them, a third slaps them in buns, and a fourth sells them to customers. You are utilizing what management concept or theory?
Division of labor, or specialization
What name is given to the overall condition of the complex interactions of economies throughout the world?
Economic dimension
Which of the following characteristics relates to the North American Free Trade Agreement (NAFTA)?
Effectively merged Canada, the United States, and Mexico into one market of about 400 million consumers by eliminating most tariffs and trade restrictions on agricultural and manufactured products among the three countries
What term describes accomplishing the objectives with a minimum of resources?
Efficiently
The person primarily associated with the Hawthorne studies was
Elton Mayo
What name is given to the most effective managers, who engage in both dimensions of leadership behaviors by getting employees involved in the operation of their departments or divisions in a positive and constructive manner, setting general goals, providing fairly loose supervision, and recognizing employees' contributions?
Employee-centered leaders
The examination of input-output ratios, employee contributions, and the perception of fairness is most associated with
Equity theory
What term describes a theory stating that the extent to which people are willing to contribute to an organization depends on their assessment of the fairness of the rewards they will receive in exchange?
Equity theory
Which of the following refers to the tendency to persist with a failing course of action?
Escalation of commitment
Which of the following refers to an identifiable problem, situation, or opportunity that requires a person or organization to choose among several actions that may be evaluated as ethical or unethical?
Ethical issue
Which of the following refers to a comprehensive evaluation of a firm's ethics and compliance program and its ethical decisions used to determine whether the program is effective?
Ethics audit
Which of the following characteristics relates to codes of ethics?
Formalized rules and standards that describe and delineate what the organization expects of its employees
The scientific-management theorist who studied the motions of bricklayers and nearly tripled their productivity was
Frank Gilbreth
You watch a painter paint a house, and you videotape her movements. Later, you make specific recommendations for reducing her painting motions so she can be more efficient, and you also design a movable ladder for her to reduce fatigue. You are a disciple of
Frank and Lillian Gilbreth
What name is given to the final result that a firm wishes to achieve?
Goal
A negative effect of the informal organization, particularly in times of crisis, may well be
Inaccurate information
The basic assumption of the classical approach to job design is that division of labor and job specialization
Increases an organization's overall productivity
What term describes the condition of having too much material to process?
Information overload
When an individual simply has too many jobs to perform, he or she is suffering from what environmental barrier to communication?
Information overload
What term describes the physical facilities that support a country's economic activities, such as railroads, highways, ports, airfields, utilities and power plants, schools, hospitals, communication systems, and commercial distribution systems?
Infrastructure
If Peru wants to purchase machine parts from a German company but lacks German marks, it will probably go to which of the following institutions to borrow the marks?
International Monetary Fund
The basic mission of which of the following is to oversee the international monetary system and help ensure stable currencies and exchange rates throughout the world?
International Monetary Funds (IMF)
Which of the following refers to the buying, selling, and trading of goods and services across national boundaries?
International business
You buy a thousand shares of Ralston Purina common stock because you just know it is going to go up in value. The next day, it plunges ten dollars. You have probably relied too much on your
Intuition
An option can be useless because no one chooses it, but
It can help people figure out what they want
What name is given to the product life cycle stage when the product's market share either slows or has no growth?
Maturity
Although regulations and laws sharply limit a leader's ability to use coercive power, it is a fair assessment that
It is still too commonly used in business settings
Which of the following refers to a working arrangement whereby two employees do one job?
Job sharing
The process of dividing jobs among individuals so that each person has only a few tasks to perform is called
Job specialization, or division of labor
Drucker predicted that ______ would become increasingly important in the future, a prediction that became reality in the twenty-first century.
Knowledge workers
Miller Beer allows a Canadian firm to use its name, formula, and brands in return for a royalty. This arrangement is known as
Licensing
What term describes a trade arrangement in which one company--the licensor--allows another company--the licensee--to use its company name, products, patents, brands, trademarks, raw materials, and/or production processes in exchange for a fee, or royalty?
Licensing
You are the producer of Western Denim brand blue jeans. The pants are in high demand in Pangia; however, shipping costs, tariffs, and trade restrictions are insurmountable. As a last resort, you have entered into an agreement to let a local Pangian manufacturer use your name, materials, and trademark to produce the jeans in exchange for a royalty. This is a
Licensing agreement
A valuable, and often underestimated, component of communication, and a difficult skill to master, is
Listening
As it relates to decision making, uncertainty may be said to be the condition that exists when
Little or no reliable information is available
Which of the following refers to the field of management that includes the study and use of mathematical models and statistical methods to improve the effectiveness of managerial decision making?
Management science
What name is given to individuals who make decisions about the use of the organization's resources, and are concerned with planning, organizing, leading, and controlling the organization's activities so as to reach its objectives?
Managers
You manage a local baseball team, and you allow the nine members to choose the position each will play. Your team has high morale, wins a local tournament, and the members decide to split the winnings equally. You have been influenced by the ideas of
Mary Parker Follett
At the age of 45, having made your fortune in the hamburger business, you sell the business, retire, and then take up full-time the hobby you love: painting. Whose theory or concept best describes your decision?
Maslow's self-actualization
What name is given to a structure in which members of different functional departments are chosen to work together temporarily on a specific contract or project?
Matrix structure
What term describes an international economic organization comprised of 30 countries that accept the basic principles of free-market economies and representative democracy, and that recommend and promote policies to improve the well-being of consumers and societies across the world?
Organization of Economic Cooperation an Development (OECD)
Reward power, which stems from a person's ability to bestow rewards, is
Organizationally based
Which of the following characteristics relates to suppliers?
Organizations and individuals who provide resources to other organizations
IBM has recently rearranged various administrative divisions and departments. This activity can be classified into which major management function?
Organizing
What name is given the transfer of manufacturing or other functions (such as data processing) to countries where labor and supplies are less expensive?
Outsourcing
______ occurs when an organization transfers manufacturing, services, and other functions to countries where labor and supplies are less expensive.
Outsourcing
You manage a semiprofessional baseball team, and you call up the Toronto Blue Jays and challenge them to a million-dollar match, winner take all. You suffer from
Overconfidence and excessive risk propensity
The company that was founded on with strong CSR principles is
Patagonia
Which of the following characteristics best relates to resources?
People, equipment, finances, and data used by an organization to reach its objectives
What is the global dimension?
Pertaining to the general environment, those factors in other countries that affect the organization
____ coined the term management by objectives in his 1954 work Practice of Management.
Peter Drucker
A general problem in our society, and one that contributes to many communication breakdowns, is
Poor listening
Which of the following characteristics relates to information power?
Power that is a result of having access to important information that is not common knowledge, or of having the ability to control the flow of information to and from others
Which of the following refers to those who have a formal and/or contractual relationship with the firm, such as customers, suppliers, employees, regulators, investors, and communities?
Primary stakeholders
Which of the following characteristics relates to business ethics?
Principles, values, and codes of conduct that define acceptable behavior in business
The motivational theories that try to determine "how" and "why" employees are motivated to perform are called
Process theories
Which of the following refers to a set of theories that try to determine "how" and "why" employees are motivated to perform?
Process theories
What name is given to decisions made in response to situations that are routine, structured, and fairly repetitive?
Programmed decisions
What name is given to an interpretation of the purpose of life, stating that, instead of merely waiting on earth for release into the next world, people should pursue an occupation and engage in high levels of worldly activity so that they can fulfill their calling?
Protestant ethic
What term describes the act of weakening or eliminating an undesired behavior by providing negative consequences?
Punishment
What name is given to the maximum number of units of a particular product that may be imported into a country?
Quota
A personal source of power that a leader possesses when he or she is admired by employees who identify with the leader is called
Referent power
What name is given to personal power that results when one person identifies with and admires another?
Referent power
What is the theory that states that employees learn not only through direct experience but also through observation and personal qualities?
Social learning theory
What name is given to the obligation a business assumes to maximize its positive impact and minimize its negative impact on society?
Social responsibility
______ refers to an organization's obligation to maximize its positive impact and minimize its negative impact on society.
Social responsibility
The translation of product names can be a crucial factor in the success or failure of a foreign marketing effort because of
Sociocultural differences
What name is given to an environment in which stakeholder demands, and specifically customer desires, are well understood and relatively steady over time?
Stable environment
The agreement between Japan's Sony Corporation and the Swedish telecommunication company Ericsson to make mobile phones is an example of a
Strategic alliance
Which of the following refers to a partnership formed to create competitive advantage on a worldwide basis?
Strategic alliance
Which of the following refers to a general statement of actions an organization intends to take or is taking that is based on the fit of the organization with its external environment?
Strategy
The organizational form or structure that an organization takes needs to be consistent with the
Strategy it intends to pursue
What term describes goods or services that may be used in place of those furnished by a given business?
Substitutes
Your employees call you "The Computer." Your favorite saying is, "Just the facts, ma'am." You believe that knowledge is power. Your favorite decision-making model is
The classical model
The work of W. Edwards Deming is most appropriately classified in which theory of management?
Systems
What name is given to those factors that have a direct effect on a specific organization and its managers, including customers, suppliers, competitors, substitutes, and potential new entrants to the industry?
Task environment
Within the general environment, what term describes the knowledge and process of changing inputs (resources, labor, and money) to outputs (goods and services)?
Technological dimension
Karl Marx is mostly know for his writing in the book _______________
The Communist Manifesto
The birth of the human relations approach to motivation can be traced to
The Hawthorne studies
What is meant by charisma?
The ability to inspire admiration, respect, loyalty, and a desire to emulate, based on some intangible set of personality traits; a personal source of power
Which of the following characteristics relates to positive reinforcement?
The act of strengthening a desired behavior by rewarding it or providing other positive outcomes
Which of the following characteristics relates to a business-level strategy?
The area of responsibility usually assigned to the divisional-level managers
Which of the following characteristics relates to the sociocultural dimension?
The aspect of the general environment that includes the demographics, attitudes, and the values of the society within which an organization operates
Which of the following characteristics relates to the product life cycle?
The cycle of birth, growth, maturity, and decline of a product
You own a computer company, and you launch a joint venture with a competitor to create a new super-speed tablet. Unfortunately, you do not realize that your operating system is totally incompatible with that of the other company's, and the new venture fails miserably. This is the result of
Your failure to cope with the technological dimension of the general environment
The group in a corporation that has legal responsibility to represent the stockholders is
a board of directors
In the United States, if a businessperson brought an elaborately wrapped gift to a prospective client on their first meeting, it might be viewed as
a bribe
The parties it deals with, such as suppliers, customers, and organizations producing substitute goods, are all a part of a firm's
a task environment
What is meant by brainstorming?
a technique in which group members spontaneously suggest ideas to solve a problem
In the systems approach to management, synergy is an expression of the idea that
a whole is more than the sum of its parts
The most accurate definition of the organizational environment is/are
all those factors that affect the operation of the organization
Effective use of an organization's resources means
achieving the intended results
As part of Jim Collins concept "A Culture of Discipline" he references, disciplined _, disciplined _, and disciplined _.
action, thought, people
The First Lady's primary source of power is
affiliative
When Henry Mintzberg referred to the manager as the "nerve center" and the "focal point" in his or her organization, he was talking about the manager in
an informational role
Frederick Taylor
analyzed jobs to improve efficiency.
According to Dan Ariely, when individuals are faced with complex decisions, the _________option is often chosen.
default
The first step in strategic planning is
determining the mission and strategic goals.
The task environment includes all of the following except
environmentalists
When a manager persists in a failing course of action and discounts negative information, he or she is engaging in
escalation of commitment
Three important trends that are impacting businesses today are e-business, global organizations, and
ethics and social responsibility
An employee's confidence that he or she can perform a task or behavior successfully is called
self-efficacy
Jay Wilkinson suggests the best way to deal with "haters" is to not hire them. If, its too late, and you already have them in your organization he suggests _____
fire them
When Henri Fayol said that management's role is to "forecast and plan, to organize, to command, to coordinate, and to control," he was stating the
functional definition of management
The so-called "Protestant ethic" held that
hard work and self-denial would lead to a better afterlife.
One of the significant conclusions that has been drawn from the Hawthorne studies is that
human relations an the social needs of workers are a critical variable in management
If unethical behavior receives great reward and little punishment, then the likelihood that unethical behavior will recur is
increased
According to Hofstede's cultural dimensions theory, _____ tend to be self-reliant and place a high level of importance on freedom and ambition, while _____ place more value on the team than the individual.
individualist; collectivists
When Weseeyu, Inc., of Rochester, New York, sells contact lenses to people in Moscow, Russia, the company
is exporting the lenses
The manager of the Boston Red Sox delivers a fiery speech just before the game about why it is critically important to beat the Yankees. He is
leading
The phrase caveat emptor means
let the buyer beware
A good way to judge the ethics of a decision is to
look at the situation from several viewpoints.
The doom loop describes
making decisions on trends
Social responsibility is the obligation a business has to
maximize its positive impact on society and minimize its negative impact
For a company to maintain ethical behavior, its policies, rules, and standards to encourage ethical decision making
must be enforced by rewards for proper behavior and punishments for unacceptable behavior.
Most businesspeople engaged in international trade underestimate the importance of
social and cultural differences
When the manager of the Boston Red Sox chooses his starting line-up for his next game, he is
planning
You admire Sam Walton because he founded Wal-Mart when everyone said that discount stores in small cities would not work. You admire his
self-confidence and intuitive abilitiy
The greater a person's exposure to unethical behavior, the greater is the likelihood that
the person will behave unethically
What is meant by importing?
the purchase of goods and services from a foreign source
What is meant by soldiering
the systematic slowdown in work by laborers with the deliberate purpose of keeping their employers ignorant of how fast the work can be done
What is meant by organizational structure?
the way managers group jobs into departments and departments into divisions
A major criticism of the classical theories of management has been that they were
too narrowly focused on work and efficiency and ignored human needs
One of the justified criticisms of the classical model of decision making is that it is
too unrealistic and time consuming to be applied to real situations.
Ethical violations destroy
trust
The behavioral approach to management is most concerned with
understanding the importance of human needs, behavior, and attitudes in organizations
