MGT 312: Chapter ELEVEN

In the _________ bias, a decision maker is influenced by the first information received about a decision, even if it is irrelevant.

Framing

In the _________ stage of the creative performance process, participants may brainstorm.

Idea generation

Making judgments or decisions that come to mind on their own, without explicit awareness of the evoking cues and without explicit evaluation of the validity of those cues, is called:

Intuition

The dimensions that compose a person's decision-making style are:

Value orientation and tolerance for ambiguity

In the _________ bias, a decision maker tends to base decisions on information that is readily available in memory.

Availability

A person with a low tolerance for ambiguity who is oriented toward people and social concerns when making a decision has which style?

Behavioral

A person with a high tolerance for ambiguity who is oriented toward people and social concerns when making a decision has which style?

Conceptual

My lecture contends that creativity comes from:

Courageous leaders

The process of identifying and choosing alternative solutions that lead to a desired state of affairs is known as:

Decision making

A(n) ________ is a graphical representation of the process underlying decisions.

Decision tree

A person with a low tolerance for ambiguity who is oriented toward task and technical concerns when making a decision is known as:

Directive

__________ represent(s) cognitive shortcuts or biases that are used to simplify the process of making decisions.

Judgmental heuristics

A(n) ________ is a situation in which there are possibilities to do things that lead to results that exceed goals and expectations.

Opportunity

________ is solving problems by producing the best possible solution.

Optimizing

The first stage of the creative performance behavior process is:

Problem formulation/definition

In a simple environment, a manager should use the _______ model of decision making.

Rational

The _______ model of decision making explains how managers should make decisions.

Rational

Individuals who are directive in decision-making style:

Risk being autocratic and focusing on the short term

Individuals who are analytical in decision-making style:

Take longer to make decisions

_________ is a group process that anonymously generates ideas or judgments from physically dispersed experts.

The Delphi technique