MGT 3120 Final Quiz Questions (Ch 8-16)

"I'm going to buy a Ford to support the U.S. auto industry" is an example of which component of attitude?

Behavioral

When there is a climate of mistrust, employees

are less likely to accept change.

Individuals are said to be collaborating when they

are sharing information and coordinating efforts to achieve a collective outcome.

The leader-member exchange (LMX) model of leadership posits that

each relationship between leaders and followers is distinctive.

You are a(n) ________ communicator when your intended message is sent accurately in the least amount of time.

efficient

Employees find out how well they are doing through

feedback

Channels of communication that follow the chain of command and are considered as official are ________ communication channels.

formal

A national package delivery company relies heavily on a hierarchy culture to manage its vast and complex shipping processes. ________ are part of a hierarchy culture. - A strong external focus and valuing stability and control - An internal focus and valuing stability and control - An external focus and valuing flexibility - An internal focus and valuing innovation and creativity

An internal focus and valuing stability and control

________ is the extent to which a job allows an employee to make decisions about scheduling different tasks and deciding how to perform them.

Autonomy

________ is the process of instituting ongoing small, incremental improvements in all parts of an organization.

Continuous Improvement

TRUE/FALSE: An organizational structure is a set of shared, taken-for-granted implicit assumptions that a group holds and that determines how it perceives, thinks about, and reacts to its environments.

FALSE organizational CULTURE

TRUE/FALSE: Employees who speak up with practical ideas, share their love of their work with others, help out their coworkers, and take care of the company's building and equipment are exhibiting organizational citizenship behaviors.

TRUE

TRUE/FALSE: Over 80% of workers feel their companies could do better to integrate and transition employees into new jobs by making them familiar with corporate policies, procedures, cultures, and politics by clarifying work-role expectations and responsibilities.

TRUE

TRUE/FALSE: Studies have shown that informal groups enhance innovation and productivity.

TRUE

TRUE/FALSE: Teamwork is considered the cornerstone of future management.

TRUE

TRUE/FALSE: Vacation days, health and dental insurance, and retirement plans are forms of compensation.

TRUE, these are BENEFITS

The approach to leadership that suggests that effective leadership behavior depends on the situation at hand is the ________ approach.

contingency

Tardiness, accidents, sexual harassment, and white-collar crime are examples of

counterproductive work behaviors.

Which term refers to the use of the Internet at work for personal use?

cyberloafing

Compared to women, men tend to

demonstrate their expertise.

According to equity theory, which type of justice reflects the perceived fairness of how resources and rewards are distributed or allocated?

distributive

A company that works to create a culture that encourages rank-and-file employees to make suggestions, question the status quo, and also measure employee growth, is developing which perspective of the balanced scorecard?

innovation and learning perspective

A(n) ________ is a system of consciously coordinated activities or forces of two or more people.

organization

Which of the following is a motivating factor according to Herzberg's two-factor theory? working conditions the work itself pay and security company policies

the work itself

During her recent performance appraisal, Veasna learned that her manager thinks she has a good attitude and emerging leadership potential. Veasna's manager seems to be using a _____ appraisal.

trait

As CEO of a successful tech start-up, Ricardo likely understands that ________ hinges on taking risks and can result in failure. intervention unfreezing execution innovation

innovation

A ________ leader is one who focuses on providing increased service to others.

servant

In Fiedler's contingency leadership model, ________ is the amount of influence a leader has in his or her immediate work environment. Multiple Choice

situational control

The two core principles of TQM are

uniform focus on delivering customer value and continuous improvement of work processes.

TRUE/FALSE: Sakda said to his employee, Kurt, "You should work harder so the employees who have been here a long time will like you." This statement likely fostered nondefensive communication from Kurt.

FALSE Controlling, strategizing, and evaluative statements are antecedents of defensiveness. In this case, Sakda was using controlling, judgmental language, and would likely illicit a defensive response from Kurt.

TRUE/FALSE: Quality assurance programs have been successful in many manufacturing environments because they increase workers' autonomy over the work process.

FALSE Quality assurance has been less successful because often employees have no control over the design of the work process

Adaptive change is the introduction of a practice that is new to the organization.

FALSE, this is Innovative change.

A performance appraisal consists of

assessing performance and providing feedback

Jaco is most motivated when he is able to influence his work environment and decide when and how to complete his work. Which of the following best describes Jaco's motivation?

the autonomy aspect of self-determination theory

If shale oil companies in the Management in Action case were able to reduce the number of steps necessary to drill for oil, they would be utilizing which TQM tool, technique, or standard?

reduced cycle time

Knowledge, courage, patience, and honesty are examples of

values

Adrian is the manager of Olive-or-Twist, a swanky martini lounge. Belinay is an accomplished mixologist and she serves as the bar manager. Cassius recently began working as a barback, and this is his first job. Which of the following is an example of downward communication? Cassius asks Belinay where she trained in mixology. Adrian listens to a customer's feedback about the menu. Belinay delivers an inventory report to Adrian. Belinay shows Cassius how to properly clean the glasses.

Belinay shows Cassius how to properly clean the glasses.

________ refers to customers becoming segmented into smaller and more specialized groups responding to more narrowly targeted commercial messages Force-field analysis Disruptive innovation Demassification Crowdsourcing

Demassification

________ programs help employees cope with stress, burnout, substance abuse, health problems, and family issues that influence job performance.

Employee assistance

Workers who face discrimination in their jobs in the United States can file a complaint with the

Equal Employment Opportunity Commission.

TRUE/FALSE: Norms are typically explicit and are often discussed openly.

FALSE

TRUE/FALSE: A rich medium is more effective with routine situations.

FALSE A rich medium is more effective with nonroutine situations. A lean medium is more effective with routine situations.

TRUE/FALSE: Collaboration results from formal structures such as designated leaders, planned agendas, and organizational charts.

FALSE Collaboration is essential for teamwork, but it isn't the same thing as teamwork. Teamwork requires some formal structure such as a team leader, agendas for meetings, and organization. Collaboration is more spontaneous, less structured, and less hierarchical.

TRUE/FALSE: Smart manufacturing is achieved by instituting employee surveillance and monitoring.

FALSE Companies are using AI to focus on so-called "smart manufacturing," which can reduce product defects, shorten unplanned downtimes, and improve manufacturing transition times.

TRUE/FALSE: One important reason controls are useful to organizations is so that decision-making power can be centralized to a few key leaders.

FALSE Control helps an organization decentralize decision making and facilitate teamwork.

TRUE/FALSE: Organizing is monitoring performance, comparing it with goals, and taking corrective action.

FALSE Controlling is defined as monitoring performance, comparing it with goals, and taking corrective action as needed.

TRUE/FALSE: Fiedler's contingency leadership model argues that leadership behaviors should be primarily determined by position power.

FALSE The contingency leadership model determines if a leader's style is (1) task-oriented or (2) relationship-oriented and if that style is effective for the situation at hand.

TRUE/FALSE: Members of a group that are asking "What's next?" are in the performing stage of team development.

FALSE, This is during the AJOURNING stage.

TRUE/FALSE: Encoding means interpreting and trying to make sense of a message.

FALSE, this is DECODING.

TRUE/FALSE: The unofficial communication system of the informal organization, a system of gossip and rumor, is known as jargon.

FALSE, this is GRAPEVINE

In two-tier wage contracts, veteran employees are paid less or receive fewer benefits than new employees.

FALSe

TRUE/FALSE: The IT network that allows for the movement of organizational information within that company is known as the organizational structure.

False Organizational Structure is a formal system of task and reporting relationships that coordinate and motivates an organization's members so that they can work together to achieve the organization's goals.

________ is the tendency to attribute another person's behavior to his or her personal characteristics rather than to the situation the person is in.

Fundamental attribution bias

Improvement innovations refer to the invention of breakthrough products or services that don't exist yet and that are aimed at creating brand-new markets and customers.

Improvement innovations enhance or upgrade an existing product, service, or process. In contrast, new-direction innovations take a totally new or different approach to a product, service, process, or industry.

________ is the extent to which employees have positive or negative feelings about various aspects of their work.

Job satisfaction

________ focuses on problem solving and performance improvement, or speed with excellence, of a well-defined project.

Lean Six Sigma

During the _______ stage of team development, close relationships develop as unity and harmony emerge. adjourning performing storming forming norming

NORMING

________ is the extent to which an employee identifies with an organization and is committed to its goals.

Organizational Commitment

________ is the set of techniques used for implementing planned change to make people and organizations more effective.

Organizational development

The ________ requires employers with more than 50 employees to provide health insurance.. Occupational Safety and Health Act Consolidated Omnibus Budget Reconciliation Act Patient Protection and Affordable Care Act Health Insurance Portability and Accountability Act

Patient Protection and Affordable Care Act

________ perspectives try to understand the thought processes by which people decide how to act Process Job design Content Reinforcement

Process

________ is the process of locating and attracting qualified applicants for job openings.

Recruiting

________ power, which all managers have, is power that results from a managers' authority to offer praise and pay raises, even promotions to their subordinates.

Reward

TRUE/FALSE: A corporate culture is defined as the set of shared, taken-for-granted implicit assumptions that a group holds and that determines how it perceives, thinks about, and reacts to its various environments.

TRUE

TRUE/FALSE: Assuming they have choices, people will make the choice that promises them the greatest reward if they think they can get it.

TRUE

TRUE/FALSE: The marketplace is becoming less homogeneous and moving toward more niche products.

TRUE

TRUE/FALSE: The systems model of change consists of three parts: inputs, target elements of change, and outputs.

TRUE

TRUE/FALSE: Willow, the youngest owner of a family-owned restaurant, wants to make sure her company's culture is embedded. In a recent tradeshow workshop, she learned that she can do this by having company rites and rituals, continuing to tell stories about company legends, and being a role model to her employees.

TRUE

What question does a group ask during the forming stage of development? Why are we here? Can we do the job properly? Can we agree on roles? Why are we fighting? Can we help member transition out?

Why are we here?

Job ________ involves division of an organization's work among its employees and application of motivational theories to jobs to increase satisfaction and performance.

design

According to Victor Vroom, the three primary elements that determine how willing an employee is to work hard at tasks important to an organization are achievement, affiliation, and power. expectancy, instrumentality, and valence. motivation, recognition, and hygiene. distribution, procedure, and interaction.

expectancy, instrumentality, and valence.

Which of the following exemplifies a communication channel that is outside the organization's formal structure and does not follow the chain of command? e-mails annual reports grapevine videoconferencing

grapevine

Two or more freely interacting individuals who share norms, share goals, and have a common identity form a

group

When physically attractive people are also assumed to be smarter and nicer, which perception distortion has occurred?

halo effect

Yashi is carrying out key activities such as recruitment, onboarding, and performance management. Yashi probably works in

human resource management.

Staffing, appraising, compensation, and training and development are types of delegation activities. market cultures. organizational structures. human resource practices.

human resource practices

Employees value high self-awareness, appreciation of others, and openness to feedback which are characteristics of a ________ leader.

humble

Margot is a third grade teacher who spends time each afternoon tutoring students who need a little extra guidance. Margot also volunteers to read to the residents at a nursing home. Margot seems to seek ________ rewards. extrinsic valence intrinsic affiliation

intrinsic

Dedicated, cooperative, and intelligent are ________ that describe Latonya. personality traits character flaws value markers work attitudes

personality traits

Using threats or intimidation to persuade someone is which influence tactic?

pressure

When discussing organizational structure, the terms narrow and wide are used to describe span of control. division of labor. coordinated effort. centralization.

span of control

A hierarchy culture has an internal focus; it values ________ over flexibility. authority stability and control external stakeholders risk taking

stability and control

Lewin's change model consists of three forms: adaptive, innovative, and radically innovative. stages: unfreezing, changing, and refreezing. steps: diagnosis, intervention, and evaluation. forces: employee characteristics, change agent characteristics, and change agent-employee relationships.

stages: unfreezing, changing, and refreezing.

Bruce, whose primary job is supervising a small production group, is not getting cooperation from all members on the cross-functional team he leads. In particular, Selas, a senior marketing manager, seems to resist his direction and tries to influence team members to go in another direction. The source of conflict in this case may be

status differences.

The essence of ________ is that organizational culture, structure, and HR practices must align to achieve the company's strategies.

strategic human resource management

According to Kaplan and Norton, ________ maps are "visual representations of a company's critical objectives and the crucial relationships among them that drive organizational performance."

strategy

According to Chester I. Barnard's classic definition, an organization is a

system of consciously coordinated activities or forces of two or more people.

One of three dimensions of situational control in the contingency leadership model, ________ is the extent to which tasks are routine, unambiguous, and easily understood.

task structure

Fiedler's contingency leadership model determines if a leader's style is

task-oriented or relationship-oriented.

To explain how to initiate, manage, and stabilize planned change, Kurt Lewin developed a model with three stages. Choose the correct three. freeze, thaw, and refreeze thaw, innovate, and execute unfreeze, change, and refreeze refreeze, freeze, and unfreeze

unfreeze, change, and refreeze