MGT 331 Midterm

Leading

The process of getting the organization's members to work together toward the organization's goals.

Controlling

The process of monitoring and correcting the actions of the organization and its members to keep them directed toward their goals.

Human resource management

The set of organizational activities directed at attracting, developing, and maintaining an effective workforce.

Technical Skills

The skills necessary to accomplish specific tasks within the organization.

Organizational behavior

The study of human behavior in organizational settings, the interface between human behavior and the organization, and the organization itself.

Planning

The process of determining an organization's desired future position and the best means of getting there.

System

A group of parts that work together as a whole

Competitive Advantage

Anything that gives a firm an edge over rivals in attracting customers and defending itself against competition.

Scientific Management

Based on the belief that productivity is maximized when organizations are rationalized with precise sets of instructions based on time-and-motion studies.

Interpersonal Skills

The ability to effectively communicate with, understand, and motivate individuals and groups.

Conceptual Skills

The ability to think in the abstract.

Diagnostic Skills

The ability to understand cause-and-effect relationships and to recognize the optimal solutions to problems.

Organizing

The process of designing jobs, grouping jobs into units, and establishing patterns of authority between jobs and units.

A business that combines and transforms resources into tangible outcomes that are then sold to others is called: a. A manufacturing organization b. A hybrid organization c. A service organization d. an information technology organization

a. A manufacturing organization

The systems perspective define a system as: a. An interrelated set of elements that function as a whole b. The ideal process to complete any organizational task c. The central technology of an organization d. A collection of independent organizations

a. An interrelated set of elements that function as a whole

A manager who recognizes how various tasks within an organization interrelate and contribute toward achieving broad corporate goals is demonstrating strong: a. conceptual skills b. problem solving skills c. interpersonal skills d. technical skills

a. conceptual skills

Organizational behavior (OB) typically includes the study of which basic component? a. Customer retention b. Human actions and interactions within organizations c. Research and development d. Financial reporting

b. Human actions and interactions within organizations

When managers strive to motivate employees to work together toward the organizations goals, they are performing which of the following managerial functions? a. Planning b. Leading c. Controlling d. Organizing

b. Leading

What term refers to the employer and employee expectations about the employment relationship that go beyond the formal employment contract? a. Informed consent b. Emotional contract c. Psychological contract d. Emotional intelligence

c. Psychological contract

The _________ method relies on systematic studies that identify and replicate results using a variety of methods, samples and settings. a. philosophical b. statistical c. mathematical d. scientific

d. scientific