MGT 340 Exam 2
Honest Tea's business decisions about its ingredients and bottling materials reflect its commitment to the environment and
green management
Which of the following corporate strategies would be used by an organization to address declining performance?
renewal strategy
Nelco Company has developed a long-range plan that charts a direction and sets goals for the company's future growth. What type of plan has Nelco developed?
strategic
When managers develop the strategies for the organization for how it will compete successfully, they are engaged in ________.
strategic management
In terms of an internal/external analysis, loyal employees, low turnover, and a well-trained workforce would be examples of a ________.
strength
Nancy Dussault-Smith, iRobot's Vice President of Marketing Communications, would most likely agree with the following statement from the text: "Success in business today demands ________."
innovation
Based on Gerry Caron's, iRobot's Director of Product Management, role in creating, supporting, and implementing innovative solutions to problems, Gerry Caron could be considered which of the following?
An idea champion
Brite Plating doesn't dump contaminated water from its electroplating process into the storm sewers because it is legally required to refrain from doing this. According to the "four shades of green" approach to addressing the environment, which approach is the firm using?
Legal
Which of the following is the first step a manager should take during the goal-setting process?
Reviewing the organization's mission or purpose
Joie de Vivre Hospitality's solution to a slowing economy is an example of a ________.
functional strategy
To determine the level of employee satisfaction, a company like Joie de Vivre Hospitality would need to review a(n) ________.
internal analysis
Chapter 9 Video_Joie de Vivre Hospitality_Strategic Management_4.29 mins Joie de Vivre Hospitality's solution to a slowing economy was to strategically allocate its ________ in the form of ________ to deliver the desired customer service for its guests.
resources; pay
Social ________ is defined as a business's intention, beyond its legal and economic obligations, to do the "right thing" and act in ways that are good for society
responsibility
In response to the growing popularity of social media among at-risk youth, a software gaming company uses a variety of social media outlets to discourage gang and youth violence. This is an example of social ________.
responsiveness
Jamie is frustrated with the group project in her management class. Her team hasn't met to figure out who will do which portion of the project, and no timelines have been established. This situation best illustrates ________.
role ambiguity
The metaphor about organizational change that assumes that change is normal and expected and managing it is a continual process is known as ________.
the white-water rapids metaphor
One of GTO Industries' key suppliers is in the midst of a labor dispute and workers have gone on strike. In terms of an internal/external analysis, this would be an example of a(n) ________.
threat
A situation such as the one described in this video calls for what the chapter refers to as ________.
strategic flexibility
HomestarRunner.com's Vice President Matt Chapman relayed that HomestarRunner.com initially started "making cool stuff that we love doing." HomestarRunner.com would likely not use the ________ goal-setting technique.
management by objectives
A(n) _______ is a broad statement of an organization's purpose that provides an overall guide to what its members think is important.
mission
Gerry Caron, iRobot's Director of Product Management, states that innovation "often comes from looking at other technologies to see what can put in our products." ________________ is an example of one of the innovative organization characteristics.
Tolerating risk
According to President Carol Collard, CaringWorks Inc. primarily follows a mission statement "to improve the quality of life of low-income individuals and families by helping them to achieve personal and economic self-sufficiency." The goals then flow down through the organization and become subgoals for each organizational area. The _______________ goal-setting method is being followed.
Traditional
Caitlyn has always been a hard-driving, competitive person. She walks fast, talks fast, eats fast, and gets angry fast. Caitlyn would likely be described as exhibiting what type of personality?
Type A Personality
Laura is a new physician in a busy clinic. She wants to spend enough time with her patients to fully understand their health concerns. However, she is required to see 30 patients per day, so she can spend no more than 10dash15 minutes with each one. Laura is frustrated and is experiencing ________.
role conflict
Alexis has developed an advertising campaign for a new toy her company is introducing in the fall, and the campaign will run through the Christmas holidays. This would be an example of a ________ plan.
single-use
Cheryl Newman, the Deputy Chief of Mission at Honest Tea, said that the mission of Honest Tea is an integral part of how the company does business. Honest Tea makes sure that the firm's money is used to build schools and libraries, and provide scholarships, which illustrates
social responsibility
A strategic business unit (SBU) of a major corporation has entered a new, high volume industry and has quickly captured a significant share of the market. According to the BCG (Boston Consulting Group) matrix, how would this SBU be categorized?
star
According to Operations Partner Adrian Cavlan, Sound in Motion developed an initial plan and then meet annually to see where the company is in the plan, what was and was not accomplished, and what needs to change to adjust to market trends. This plan is an example of a(n) ________ plan.
strategic
What sets an organization apart from its competitors is known as its ________.
competitive advantage
When Walmart gathers information about what Target is doing so as to be more proactive, Walmart is engaged in ________.
computer intelligence
In comparing the chapter and this video, the examples of both Joie de Vivre Hospitality and Walmart illustrate the use of strategic management primarily to ________.
coordinate employees' efforts toward achieving organizational goals
RGH Enterprises is able to produce a wide line of garden tools and sells a high volume, and thus can capitalize on economies of scale and charge lower prices than its competitors. RGH Enterprises is using the ________ strategy.
cost leadership
By encouraging employees to help come up with innovative solutions to their project problems, iRobot has created an organizational culture that nurtures __________.
creativity
Honest Tea's business decisions illustrate a ________ approach to "going green" and environmental issues
dark green
iRobot builds improved home robots and customers Beta test its new products in their homes. This is an example of approaching innovation with a(n) __________ mentality.
design-thinking
Kaneva gets a group of employees into a room and then says, "Hey here's what we're trying to do. What are your thoughts about this and how can we accomplish that?" and then the group spends a lot of time force ranking the ideas. This is an example of the ________ step in goal-setting.
determine the goals individually or with input from others.
_______ are documents that outline how objectives will be met; _______ are desired outcomes or targets.
Plans;goals
Tyrone has a plaque on the wall of his office that reads, "I am the master of my destiny." Which of the following does this plaque best illustrate?
Locus of control
Which of the following is the best description of a code of ethics?
A formal statement of an organization's primary values and the ethical rules it expects its employees to follow
A company makes eco-friendly dog toys, mats, and beds; uses recycled paper and soy-based ink in its packaging; and encourages customers to return used products for recycling. According to the "four shades of green" approach to addressing the environment, which approach is the company using?
Activist
An electronics firm develops a control for an appliance manufacturer, and its contract states that, if the appliance manufacturer terminates the contract early, it must reimburse the electronics firm for $2 million in development costs. Which of Porter's five competitive forces does this represent?
Bargaining power of suppliers
Which of the following would be considered an external force for change?
Changing consumer needs and desires
Which of the following describes the management function of planning?
Defining the organization's goals, establishing strategies for achieving those goals, and developing plans to integrate and coordinate work activities
Although the merger between Gray Enterprises and Horack Manufacturing is expected to be a "win-win" that will increase both companies' market share and save jobs, employees are fearful because they don't know what to expect. Which technique would be most useful in overcoming their resistance to change?
Facilitation and support
Honest Tea was bought out by Coca-Cola. How will this new arrangement most likely affect Honest Tea's efforts to be green and socially responsible?
Honest Tea's efforts will be enhanced because Coca-Cola will look to Honest Tea for leadership in how to become even more green and socially responsible
Gannon Enterprises is in the midst of a major strategic change. To lessen resistance from some of the senior managers who are opposed to the change, the company has offered early retirements so that the managers can avoid having to experience the change effort. Which technique for reducing resistance to change does this best describe?
Negotiation
Before bringing the new computer system online, HD Marketing formed a committee of employees from each of the major departments impacted by the change and asked for their input, suggestions, and assistance. Which technique for reducing resistance to change does this best describe?
Participation
Which metaphor about organizational change assumes that change consists of occasional disruptions that must be dealt with, but then things can continue under the new changed situation?
The calm waters metaphor
_______ is an adverse reaction that people have to excessive pressure placed on them from extraordinary demands, constraints, or opportunities.
Stress
The ________ view of social responsibility holds that a firm's first and only obligation is to maximize profits for its shareholders.
classical
A strategic business unit (SBU) of a major corporation has high market share in its industry, but the growth rate of the industry is expected to be stagnant over the long run. According to the BCG matrix, how would this SBU be categorized?
cash cow
A ________ plan sets forth general guidelines, whereas a ________ plan is clearly defined and leaves no room for interpretation.
directional; specific
Jake is in the process of developing a strategic plan for his organization. He has just completed an analysis of the firm's resources and capabilities and has identified its strengths and weaknesses. According to the six-step strategic management process, which step has Jake performed?
doing an internal analysis
Barnes Plating pays employees minimum wage and offers only those employee benefits that it is legally mandated to provide. This is an example of social ________.
obligation
What time frame does a short-term plan cover?
one year or less
Chef Jim Humberd stated that success is achieved by planning ahead, anticipating, being ready, and taking time to be ready. Humberd is playing the role of a(n) ________ at Triple Rock Brewery.
planner
_______ goals are those that an organization actually pursues.
real
Basic convictions about what is right and what is wrong are referred to as ________.
values
Heather discovered that her boss was falsifying reports to the EPA about the release of harmful chemicals into the community's water supply. She confronted her boss, who told her to mind her own business. She then contacted the EPA and reported what she had learned. Heather would be described as a(n) ________.
whistleblower
Seth Goldman, the president, co-founder, and "TeaEO" of Honest Tea, states that their values and mission are what drive every action the company takes. "We do our best to really take into account our mission every time we make a decision." Which of the following does this attitude best represent?
Values-based managementv