MGT 340 Exam 2

Honest​ Tea's business decisions about its ingredients and bottling materials reflect its commitment to the environment and

green management

Which of the following corporate strategies would be used by an organization to address declining​ performance?

renewal strategy

Nelco Company has developed a​ long-range plan that charts a direction and sets goals for the​ company's future growth. What type of plan has Nelco​ developed?

strategic

When managers develop the strategies for the organization for how it will compete​ successfully, they are engaged in​ ________.

strategic management

In terms of an​ internal/external analysis, loyal​ employees, low​ turnover, and a​ well-trained workforce would be examples of a​ ________.

strength

Nancy​ Dussault-Smith, iRobot's Vice President of Marketing​ Communications, would most likely agree with the following statement from the​ text: "Success in business today demands​ ________."

innovation

Based on Gerry​ Caron's, iRobot's Director of Product​ Management, role in​ creating, supporting, and implementing innovative solutions to​ problems, Gerry Caron could be considered which of the​ following?

An idea champion

Brite Plating​ doesn't dump contaminated water from its electroplating process into the storm sewers because it is legally required to refrain from doing this. According to the​ "four shades of​ green" approach to addressing the​ environment, which approach is the firm​ using?

Legal

Which of the following is the first step a manager should take during the​ goal-setting process?

Reviewing the​ organization's mission or purpose

Joie de Vivre​ Hospitality's solution to a slowing economy is an example of a​ ________.

functional strategy

To determine the level of employee​ satisfaction, a company like Joie de Vivre Hospitality would need to review​ a(n) ________.

internal analysis

Chapter 9 Video_Joie de Vivre Hospitality_Strategic Management_4.29 mins Joie de Vivre​ Hospitality's solution to a slowing economy was to strategically allocate its​ ________ in the form of​ ________ to deliver the desired customer service for its guests.

resources; pay

Social​ ________ is defined as a​ business's intention, beyond its legal and economic​ obligations, to do the​ "right thing" and act in ways that are good for society

responsibility

In response to the growing popularity of social media among​ at-risk youth, a software gaming company uses a variety of social media outlets to discourage gang and youth violence. This is an example of social​ ________.

responsiveness

Jamie is frustrated with the group project in her management class. Her team​ hasn't met to figure out who will do which portion of the​ project, and no timelines have been established. This situation best illustrates​ ________.

role ambiguity

The metaphor about organizational change that assumes that change is normal and expected and managing it is a continual process is known as​ ________.

the​ white-water rapids metaphor

One of GTO​ Industries' key suppliers is in the midst of a labor dispute and workers have gone on strike. In terms of an​ internal/external analysis, this would be an example of​ a(n) ________.

threat

A situation such as the one described in this video calls for what the chapter refers to as​ ________.

strategic flexibility

​HomestarRunner.com's Vice President Matt Chapman relayed that HomestarRunner.com initially started​ "making cool stuff that we love​ doing." HomestarRunner.com would likely not use the​ ________ goal-setting technique.

management by objectives

​A(n) _______ is a broad statement of an​ organization's purpose that provides an overall guide to what its members think is important.

mission

Gerry​ Caron, iRobot's Director of Product​ Management, states that innovation​ "often comes from looking at other technologies to see what can put in our​ products." ________________ is an example of one of the innovative organization characteristics.

Tolerating risk

According to President Carol​ Collard, CaringWorks Inc. primarily follows a mission statement​ "to improve the quality of life of​ low-income individuals and families by helping them to achieve personal and economic​ self-sufficiency." The goals then flow down through the organization and become subgoals for each organizational area. The ​ _______________ goal-setting method is being followed.

Traditional

Caitlyn has always been a​ hard-driving, competitive person. She walks​ fast, talks​ fast, eats​ fast, and gets angry fast. Caitlyn would likely be described as exhibiting what type of​ personality?

Type A Personality

Laura is a new physician in a busy clinic. She wants to spend enough time with her patients to fully understand their health concerns.​ However, she is required to see 30 patients per​ day, so she can spend no more than 10dash15 minutes with each one. Laura is frustrated and is experiencing​ ________.

role conflict

Alexis has developed an advertising campaign for a new toy her company is introducing in the​ fall, and the campaign will run through the Christmas holidays. This would be an example of a​ ________ plan.

single-use

Cheryl​ Newman, the Deputy Chief of Mission at Honest​ Tea, said that the mission of Honest Tea is an integral part of how the company does business. Honest Tea makes sure that the​ firm's money is used to build schools and​ libraries, and provide​ scholarships, which illustrates​

social responsibility

A strategic business unit​ (SBU) of a major corporation has entered a​ new, high volume industry and has quickly captured a significant share of the market. According to the BCG​ (Boston Consulting​ Group) matrix, how would this SBU be​ categorized?

star

According to Operations Partner Adrian​ Cavlan, Sound in Motion developed an initial plan and then meet annually to see where the company is in the​ plan, what was and was not​ accomplished, and what needs to change to adjust to market trends. This plan is an example of​ a(n) ________ plan.

strategic

What sets an organization apart from its competitors is known as its​ ________.

competitive advantage

When Walmart gathers information about what Target is doing so as to be more​ proactive, Walmart is engaged in​ ________.

computer intelligence

In comparing the chapter and this​ video, the examples of both Joie de Vivre Hospitality and Walmart illustrate the use of strategic management primarily to​ ________.

coordinate​ employees' efforts toward achieving organizational goals

RGH Enterprises is able to produce a wide line of garden tools and sells a high​ volume, and thus can capitalize on economies of scale and charge lower prices than its competitors. RGH Enterprises is using the​ ________ strategy.

cost leadership

By encouraging employees to help come up with innovative solutions to their project​ problems, iRobot has created an organizational culture that nurtures​ __________.

creativity

Honest​ Tea's business decisions illustrate a​ ________ approach to​ "going green" and environmental issues

dark green

iRobot builds improved home robots and customers Beta test its new products in their homes. This is an example of approaching innovation with​ a(n) __________ mentality.

design-thinking

Kaneva gets a group of employees into a room and then​ says, "Hey​ here's what​ we're trying to do. What are your thoughts about this and how can we accomplish​ that?" and then the group spends a lot of time force ranking the ideas. This is an example of the ​ ________ step in​ goal-setting.

determine the goals individually or with input from others.

​_______ are documents that outline how objectives will be​ met; _______ are desired outcomes or targets.

Plans;goals

Tyrone has a plaque on the wall of his office that​ reads, "I am the master of my​ destiny." Which of the following does this plaque best​ illustrate?

Locus of control

Which of the following is the best description of a code of​ ethics?

A formal statement of an​ organization's primary values and the ethical rules it expects its employees to follow

A company makes​ eco-friendly dog​ toys, mats, and​ beds; uses recycled paper and​ soy-based ink in its​ packaging; and encourages customers to return used products for recycling. According to the​ "four shades of​ green" approach to addressing the​ environment, which approach is the company​ using?

Activist

An electronics firm develops a control for an appliance​ manufacturer, and its contract states​ that, if the appliance manufacturer terminates the contract​ early, it must reimburse the electronics firm for​ $2 million in development costs. Which of​ Porter's five competitive forces does this​ represent?

Bargaining power of suppliers

Which of the following would be considered an external force for​ change?

Changing consumer needs and desires

Which of the following describes the management function of​ planning?

Defining the​ organization's goals, establishing strategies for achieving those​ goals, and developing plans to integrate and coordinate work activities

Although the merger between Gray Enterprises and Horack Manufacturing is expected to be a​ "win-win" that will increase both​ companies' market share and save​ jobs, employees are fearful because they​ don't know what to expect. Which technique would be most useful in overcoming their resistance to​ change?

Facilitation and support

Honest Tea was bought out by​ Coca-Cola. How will this new arrangement most likely affect Honest​ Tea's efforts to be green and socially​ responsible?

Honest​ Tea's efforts will be enhanced because​ Coca-Cola will look to Honest Tea for leadership in how to become even more green and socially responsible

Gannon Enterprises is in the midst of a major strategic change. To lessen resistance from some of the senior managers who are opposed to the​ change, the company has offered early retirements so that the managers can avoid having to experience the change effort. Which technique for reducing resistance to change does this best​ describe?

Negotiation

Before bringing the new computer system​ online, HD Marketing formed a committee of employees from each of the major departments impacted by the change and asked for their​ input, suggestions, and assistance. Which technique for reducing resistance to change does this best​ describe?

Participation

Which metaphor about organizational change assumes that change consists of occasional disruptions that must be dealt​ with, but then things can continue under the new changed​ situation?

The calm waters metaphor

​_______ is an adverse reaction that people have to excessive pressure placed on them from extraordinary​ demands, constraints, or opportunities.

Stress

The​ ________ view of social responsibility holds that a​ firm's first and only obligation is to maximize profits for its shareholders.

classical

A strategic business unit​ (SBU) of a major corporation has high market share in its​ industry, but the growth rate of the industry is expected to be stagnant over the long run. According to the BCG​ matrix, how would this SBU be​ categorized?

cash cow

A​ ________ plan sets forth general​ guidelines, whereas a​ ________ plan is clearly defined and leaves no room for interpretation.

directional; specific

Jake is in the process of developing a strategic plan for his organization. He has just completed an analysis of the​ firm's resources and capabilities and has identified its strengths and weaknesses. According to the​ six-step strategic management​ process, which step has Jake​ performed?

doing an internal analysis

Barnes Plating pays employees minimum wage and offers only those employee benefits that it is legally mandated to provide. This is an example of social​ ________.

obligation

What time frame does a​ short-term plan​ cover?

one year or less

Chef Jim Humberd stated that success is achieved by planning​ ahead, anticipating, being​ ready, and taking time to be ready. Humberd is playing the role of​ a(n) ________ at Triple Rock Brewery.

planner

​_______ goals are those that an organization actually pursues.

real

Basic convictions about what is right and what is wrong are referred to as​ ________.

values

Heather discovered that her boss was falsifying reports to the EPA about the release of harmful chemicals into the​ community's water supply. She confronted her​ boss, who told her to mind her own business. She then contacted the EPA and reported what she had learned. Heather would be described as​ a(n) ________.

whistleblower

Seth​ Goldman, the​ president, co-founder, and​ "TeaEO" of Honest​ Tea, states that their values and mission are what drive every action the company takes.​ "We do our best to really take into account our mission every time we make a​ decision." Which of the following does this attitude best​ represent?

​Values-based managementv