Mgt 352 test 2

Which of the following is one of the sources of resistance to change

Any or all of these

The use of _________________ in planning produces a false sense of certainty and is often cited as one of the major pitfalls of planning

Assumptions

Which of the following is NOT one of the basic methods for managing resistance to change

Chang simulation

Tom Valerie was the point man on a major push to reinvent CIGNA property and casualty. His vision for CIGNA was to become a top quartile specialist property and casualty company. It was a radical proposition. During the organizational change, having this vision was especially important during the _____________ stage

Change intervention

Satisficing

Choosing an option that is acceptable, although not necessarily the best or perfect.

Refer to Gore. When introduced, Goere Tex fabrics gave its manufacturer W.L. Gore a _______________

Competitive advantage

(Levi Strauss) Prior to the reinvention of the company, which began in 1982, the company most likely did not have a

Creative work environment.

According to John Kotter, which of the following actions will adversely influence refreezing efforts

Declaring victory too soon

The nominal group technique improves group decision making by_________

Decreasing middle management

The ____________ approach to decision making is a method which an individual or a subgroup is assigned to the role of a critic

Devils advocacy

When a US automaker learned that it took longer than any other US car manufacturer to assemble a vehicle, it purchased newer, more flexible manufacturing systems to replace its older ones. Which stage of the technology cycle did it enter

Dicontinuous change

Which of the specific techniques for dealing with resistance to change did Morgan use to convince the Asian suppliers that it was in their best interest to adopt the Develop Sources process

Education and communication

There are eight general steps for organizational development intervention. The first step is _______

Entry

The _______ approach to innovation assumes hst innovation is concurring within a highly uncertain environment and that the key to fast product innovation is to use intuition, flexible options, and hands on experience to reduce uncertainty and accelerate learning and understanding

Experiential

Novo Nordisk is a European manufacturer of pharmaceuticals. An employee Rilke, who is a clinical development scientist, contends that Novo upholds the standards expected of public institutions without the stifling bureaucracy. She says, "there is a great deal of empowerment a Novo. Novo provides Rilke with

Feelings of intrinsic motivation

Operational planning

Find definition

Disadvantages of __________ departmentalization included slowef decison making, the development of managers and workers with narrow experience and expertise and makes it more difficult for cross-departmental, coordination

Functional

Backward omatibilith is an important consideration for software users who are using an accounting program to facilitate their tax preparation and who want to use a newer version that has a greater capacity. Therefore, many software manufacturers engage in __________

Generational change

Which of the following is not a component o a creative work environment

Group compensation

In the first stage of the planning process for Yuengling, it should have

Identified its problem as the fact that demand for its beer exceeds its ability to supply it

Organizational development

Is accurately described by all of these

The organizational process.

Is the collection of activities the two transform inputs into outputs that customers value

___________is characterized by simple, easy to learn steps, low variety and high repetition

Job specialization

A technology cycle occurs whenever there are major advances or changes in the _______ in a field of discipline

Knowledge, tools and techniques

An internet strategy enabled Nestle USA to change its way of doing business and allowed the company to change its staid, risk-averse culture: from buying rose materials to processing purchase orders to marking the roughly 2000 products that make up 200 brands. Employees worked to "Make e-business the way we do " in terms of organization development, the process. Described here is primarily an _________ intervention

Large system

Because of problems associated with conflicts over schedules, budgets, and available resources including employees ______ departmentalization often evolves from a simple form to a more complex form

Matrix

Of all types of departmentalization ___________ departmentalization requires the highest level of management skill for successful implementation.

Matrix

______ plans direct the behavior, efforts and priorities of employees for periods ranging from one To six months

Operational

Which of the following I see a disadvantage of face to face brainstorming?

Production blocking

_____________ forces support the status quo

Resistance

Which of the following is the most specific type of standing plan?

Rules and regulations

Unverferth Manufscturing makes agricultural equipment. It used finite element analysis (FEA) software to sped up the design cycle for its 12 row subsoiler. Which aspect of the compression approach to innovation would the use of this software apply?

Shortening the time of individual steps

___________ are style of operational plan

Single use plans

Krispy Kreme's goal to open six new Krispy Kreme stores by 2009 british Columbia university where it already has a well established reputation would be an example of SMART goal because it is

Specific measurable attainable realistic and timely

Jennifer Lee works in the public relations department of a large pharmaceutical company. It is her job to write speeches for he company's top managers, to issue press and video releases,to host plant tours and to be involved in comomuntiy affairx. Lee has.......

Staff authority

Like mos large US hospitals, university health care system spends and enormous amount on patient supplies. The hospital has more than fifteen thousand individual products that are purchased on a routine basis. It'd ourchsnid manager instituted a hospital wide purchasing policy that gave specific code to each individual team In other words, purchasing manager engaged in

Standardization

A department store is experiencing greater than usual losses due to theft and management wants it stopped. Middle management decided to hire a security company to study the problem and develop the best plan for dealing with it. Middle management have implemented a ________ plan.

Tactical

When done correctly, the management objectives (MBO) is an extremely effective method for _____

Tactical planning

The three steps in the basic progress of managing organizational change outlined by Kurt Lewin are

Unfreezing, change intervention, and refreezing

_____________ involves assigning direct authority and responsibility to a subordinate to compete tasks for which the manager is normally responsible

delegation of authority

_____________________ is the process of solving problems by consistently applying the same rules, produces and processes

standardization