MGT 371 Final

Kotter's 8 steps

1.Increase urgency 2. Build the guiding team 3. Get the vision right 4.Communicate for buy-in 5. Empower action 6. Create short-term wins 7. Don't let up 8. Make the changes stick

An employee engages in sexual harassment of a colleague. According to the performance issue model, which of the following classifications best defines this issue?

A mandated issue

Change Leadership

A process that looks at driving forces, processes, and visions that can help a change occur and usually involves larger-scale changes, such as a major reorganization.

Which of the following is best resolved by having a conversation with the concerned employee?

A single incident

Change Management

An approach used to transition employees, teams, and organizations from the current state to a desired state.

Unions

An association of workers, formed to bargain for better working conditions and higher wages.

Legalism

Bases ethical decisions on society's laws or policies

Which of the following is an internal factor that influences an employee's performance?

Career goals not being met with the job

Americans with Disabilities Act (ADA)

Comprehensive legislation that is designed to protect individuals with disabilities against discrimination.

Title VII of the Civil Rights Act of 1964

Coverage: 15 or more workers Prohibits discrimination on the basis of race, color, religion, national origin, or sex.

Equal Pay Act

Coverage: Employers with 2 or more employees. Requirements: Equal Pay for Equal Work where equal work is substantially equivalent skill, effort, responsibility and working conditions. Exceptions: differences in pay due to merit, seniority, quantity or quality of production, or any factor other than sex.

Age Discrimination in Employment Act (ADEA)

Coverage: employers of 20 or more workers. Requirements: prohibits discrimination on the basis of age for employees 40 years and older.

cultural relativism

Determines what is ethical based on operating cultural norms, not on absolute truth

Equal Employment Opportunity Commission (EEOC)

Federal Regulation of Personnel and Human Resource Management

Utilitarianism

However, to determine this, decision makers first determine which individuals or stakeholders are impacted by the decision. They then seek to maximize the happiness, welfare, or pleasure of those affected by the decision.

Retaliation

Illegal to fire, demote, harass, or retaliate against people because they issue a discrimination charge

Which of the following is an external factor that influences an employee's performance?

Insufficient resources provided to the employee to complete a task

Which of the following is a characteristic of the Equal Employment Opportunity Commission (EEOC)?

It has the authority to investigate charges of discrimination against employers.

Which of the following refers to a bona fide occupational qualification (BFOQ)?

It is an attribute employers are allowed to consider when making decisions during the selection process.

Categorical Imperative

Kant's categorical imperative requires individuals to make decisions based on rules that they want themselves and others to follow

light-of-day

Public opinion thus dictates decisions.

According to the Americans with Disabilities Act (ADA), which of the following should be provided by an employer to an employee or applicant with a disability?

Reasonable accommodation

Ricardo and Tanya work for an IT firm, and both face performance issues. Ricardo has poor time management skills. Tanya has good programming skills but is assigned to a project that doesn't involve programming. In this case, which of the following statements is true?

Ricardo's performance is affected by an internal factor, whereas Tanya's performance is affected by an external factor.

Nina, a manager, has a conversation with Sarah, her subordinate, on the importance of adhering to guidelines while preparing a budget for clients. Despite the discussion, Sarah fails to adhere to the guidelines for the second time on the same project. According to the progressive discipline process, which of the following should Nina do next?

She should issue a written warning to Sarah.

Smart

Specific, Measurable, Attainable, relevant, Time-bound

5 step model

The 5 question model involves asking five questions before making a business decision.

Beer & Nohria model

Theory E- Focuses on change through economic value. Theory o- A change theory with a focus on culture, human capital, and gain of employee commitment

The religion part of the Equal Employment Opportunity Commission requires a company to reasonably accommodate an employee's religious beliefs or practices, unless doing so would burden the organization's operations.

True

Employment-at-will Principle

the right of an employer to fire an employee without giving a reason and the right of an employee to quit when he or she chooses

Lewin's Change Model

unfreezing, changing, refreezing

enlightened self-interest

which states that persons who act to further the interests of others (or the interests of the group or groups to which they belong), ultimately serve their own self-interest.