MGT 371 Final
Kotter's 8 steps
1.Increase urgency 2. Build the guiding team 3. Get the vision right 4.Communicate for buy-in 5. Empower action 6. Create short-term wins 7. Don't let up 8. Make the changes stick
An employee engages in sexual harassment of a colleague. According to the performance issue model, which of the following classifications best defines this issue?
A mandated issue
Change Leadership
A process that looks at driving forces, processes, and visions that can help a change occur and usually involves larger-scale changes, such as a major reorganization.
Which of the following is best resolved by having a conversation with the concerned employee?
A single incident
Change Management
An approach used to transition employees, teams, and organizations from the current state to a desired state.
Unions
An association of workers, formed to bargain for better working conditions and higher wages.
Legalism
Bases ethical decisions on society's laws or policies
Which of the following is an internal factor that influences an employee's performance?
Career goals not being met with the job
Americans with Disabilities Act (ADA)
Comprehensive legislation that is designed to protect individuals with disabilities against discrimination.
Title VII of the Civil Rights Act of 1964
Coverage: 15 or more workers Prohibits discrimination on the basis of race, color, religion, national origin, or sex.
Equal Pay Act
Coverage: Employers with 2 or more employees. Requirements: Equal Pay for Equal Work where equal work is substantially equivalent skill, effort, responsibility and working conditions. Exceptions: differences in pay due to merit, seniority, quantity or quality of production, or any factor other than sex.
Age Discrimination in Employment Act (ADEA)
Coverage: employers of 20 or more workers. Requirements: prohibits discrimination on the basis of age for employees 40 years and older.
cultural relativism
Determines what is ethical based on operating cultural norms, not on absolute truth
Equal Employment Opportunity Commission (EEOC)
Federal Regulation of Personnel and Human Resource Management
Utilitarianism
However, to determine this, decision makers first determine which individuals or stakeholders are impacted by the decision. They then seek to maximize the happiness, welfare, or pleasure of those affected by the decision.
Retaliation
Illegal to fire, demote, harass, or retaliate against people because they issue a discrimination charge
Which of the following is an external factor that influences an employee's performance?
Insufficient resources provided to the employee to complete a task
Which of the following is a characteristic of the Equal Employment Opportunity Commission (EEOC)?
It has the authority to investigate charges of discrimination against employers.
Which of the following refers to a bona fide occupational qualification (BFOQ)?
It is an attribute employers are allowed to consider when making decisions during the selection process.
Categorical Imperative
Kant's categorical imperative requires individuals to make decisions based on rules that they want themselves and others to follow
light-of-day
Public opinion thus dictates decisions.
According to the Americans with Disabilities Act (ADA), which of the following should be provided by an employer to an employee or applicant with a disability?
Reasonable accommodation
Ricardo and Tanya work for an IT firm, and both face performance issues. Ricardo has poor time management skills. Tanya has good programming skills but is assigned to a project that doesn't involve programming. In this case, which of the following statements is true?
Ricardo's performance is affected by an internal factor, whereas Tanya's performance is affected by an external factor.
Nina, a manager, has a conversation with Sarah, her subordinate, on the importance of adhering to guidelines while preparing a budget for clients. Despite the discussion, Sarah fails to adhere to the guidelines for the second time on the same project. According to the progressive discipline process, which of the following should Nina do next?
She should issue a written warning to Sarah.
Smart
Specific, Measurable, Attainable, relevant, Time-bound
5 step model
The 5 question model involves asking five questions before making a business decision.
Beer & Nohria model
Theory E- Focuses on change through economic value. Theory o- A change theory with a focus on culture, human capital, and gain of employee commitment
The religion part of the Equal Employment Opportunity Commission requires a company to reasonably accommodate an employee's religious beliefs or practices, unless doing so would burden the organization's operations.
True
Employment-at-will Principle
the right of an employer to fire an employee without giving a reason and the right of an employee to quit when he or she chooses
Lewin's Change Model
unfreezing, changing, refreezing
enlightened self-interest
which states that persons who act to further the interests of others (or the interests of the group or groups to which they belong), ultimately serve their own self-interest.
