MGT 4308

A rationale for empowerment is that the most successful organizations _____. A. have highly qualified managers B. effectively use the talents of all players on the team C. invest heavily in research and development D. have highly experienced leaders

B. effectively use the talents of all players on the team

The commitment workers make to their employer is known as _____. A. motivation B. morale C. engagement D. valence

C. engagement

The question concerning the fairness of an action is based on the deontological theory of _____. A. utilitarianism B. reversibility C. intuition D. justice

D. Justice

Michelle, an auditor, firmly believes in honesty and always presents the real findings of auditing processes assigned to her. She continues to be honest despite pressures from her superiors to manipulate results. Which ethical characteristic does Michelle possess? a. Integrity b. Rationalization c. Capability d. Entitlement

a. Integrity

Which of the following is true of apprising? a. It is an ethical and honest influence tactic. b. It is a neutral strategy to bring in outcomes from influence agents. c. It is synonymous with debasement. d. It involves the supervisor carrying out the subordinates' roles.

a. It is an ethical and honest influence tactic.

Which of the following examples illustrates whistleblowing? a. Jacob reports questionable accounting practices in his company to a government officer. b. Nancy always thinks about how she can do the best for all her colleagues and society in general. c. Angela feels that she is eligible to use company resources for personal purposes because of her seniority. d. Winston adheres to his principles and beliefs irrespective of pressures from his superiors

a. Jacob reports questionable accounting practices in his company to a government officer.

Which of the following is a characteristic of authentic leaders? a. They tend to lay off valuable employees to reduce payroll costs. b. They have a deep commitment to their growth and also that of other stakeholders. c. They are primarily concerned with receiving external rewards and avoiding punishment. d. They focus on the intent of an action rather than on the action itself.

b. They have a deep commitment to their growth and also that of other stakeholders.

After suffering a loss in revenue, the accounting department of a large firm gains importance in determining critical financial policies for the upcoming year. This is best classified as power stemming from _____. a. managing critical problems b. capitalizing on opportunity c. being close to power d. ownership

b. capitalizing on opportunity

Anne likes to keep her boss happy by laughing out loud at all his funny remarks. She also keeps complimenting him on his people skills, even when he doesn't do a fair job. In the context of influence tactics, Anne is attempting _____. a. joking b. ingratiation c. co-opting d. debasement

b. ingratiation

Which of the following is a reason delegation is considered narrower than empowerment? a. It involves less checking on subordinates than empowerment. b. It is not motivational. c. It deals with a specific task. d. It covers a mental set about assuming more responsibility.

c. It deals with a specific task.

Which of the following statements is true of motivational use of recognition and praise? a. Recognition should be independent of personal goals of employees. b. Employees should be continuously praised, so that they feel competent against each other. c. Meritorious behavior of teammates should be informed to others. d. Uniformity has to be maintained regarding the type of praise given to employees.

c. Meritorious behavior of teammates should be informed to others.

A component of expert power is: A. the ability of a leader to cope with a firm's critical problems. B. having information not widely possessed by others. C. the strength of ownership. D. having the authority to punish for noncompliance.

B. having information not widely possessed by others.

An advantage of a goal related to a noble cause is that the goal: A. has a relatively low valence. B. is likely to inspire workers. C. is geared toward the short-term. D. gives workers step-by-step guidance.

B. is likely to inspire workers.

Empowerment tends to work better when the empowered activities are _____. A. part of an individual worker's weekly goals B. routine in nature C. aligned with the strategic goals of the organization D. performed individually rather than in teams

C. aligned with the strategic goals of the organization

Corporate social responsibility centers on a firm's _____. A. contributions to charity B. adherence to laws C. responsibility to society D. adherence to ethics

C. responsibility to society

In _____, a leader exerts influence on a team member by getting a person with more formal authority to do the influencing. A. debasement B. rational persuasion C. upward appeal D. co-opting

C. upward appeal

If leaders wish to develop a norm of teamwork based on the cooperation theory, which of the following should they do? a. Leaders should work with the group to establish a code of conduct that all members of the group or team agree to follow. b. Leaders should not explicitly state the desirability of teamwork on a regular basis as this will lead to undue pressure on subordinates. c. Leaders should encourage informal and open behavior toward team members so as to eliminate excessive politeness. d. Leaders should emphasize words like subordinates and employees and de-emphasize words like team members or teammates.

a. Leaders should work with the group to establish a code of conduct that all members of the group or team agree to follow.

George, a senior manager in a company, appears to be fair and reasonable when deciding on salary increases and bonuses for his employees. He tries to create an impression of being a good leader who cares for his employees. Which level of moral development is shown by George in the given example? a. Post-conventional level b. Conventional level c. Nonconventional level d. Preconventional level

b. Conventional level

Which of the following is true about the leadership skills and behaviors associated with the expectancy theory of motivation? a. Keep the information about the link between performances and rewards a secret. b. Train and encourage people so that they perform the required tasks well. c. Aim for performance targets that cannot be attained easily. d. Always make generic goals, as this will reduce the stress level within a team.

b. Train and encourage people so that they perform the required tasks well.

In the context of appealing to the pride of employees, which of the following statements is true? a. A key tactic for the manager is to set his or her compass on money. b. Workers can experience pride in relation to recognition symbols. c. Pride in one's accomplishments is a major extrinsic motivator. d. Appealing to an employee's pride and recognition are two mutually exclusive acts of motivation.

b. Workers can experience pride in relation to recognition symbols.

Ted believes in delegating critical responsibilities to efficient members of his team irrespective of their positions. He also feels that if situations demand, the team members should be equipped to challenge the leader. Based on this information, Ted's belief is in agreement with the concept of _____. a. co-opting antagonists b. power sharing c. ingratiating superiors d. hands-on leadership

b. power sharing

The marketing manager of an organization decides to have an open conversation with his team members on the influence of cost efficient digital marketing on the sales revenue. The manager does this to include team member contributions before implementing a final action plan. In the context of leader actions that foster teamwork, this is an example of _____. a. leading by example b. using a consensus leadership style c. emphasizing pride in being outstanding d. co-opting antagonists

b. using a consensus leadership style

Tilsiter Inc., a highly profitable industrial group with a large number of businesses, decides to start wastewater treatment plants in various locations as part of its social responsibility initiatives. The firm's management feels that this initiative would be highly profitable and also generate many employment opportunities. The given scenario illustrates the concept of _____. a. entitlement b. virtuous circle c. rationalization d. preconventional development

b. virtuous circle

Rohan, a retail store manager, is under pressure from his supervisor to double the sales in his store. Rohan wishes to be honest and straightforward, but he is worried that some of the employees might not accept the extra work. Which of the following approaches should Rohan choose when addressing his store's employees? Check all that apply. a.He should inform them that employees who do not put in unpaid overtime will not be considered for promotion. b.He should request his supervisor to directly address them. c.He should subtly hint that only those employees who boost their sales figures will receive paid vacations. d.He should explain to them that boosting the sales figures will directly increase their rewards.

b.He should request his supervisor to directly address them. d.He should explain to them that boosting the sales figures will directly increase their rewards.

Mariam is an intelligent and compassionate leader. Elizabeth, on the other hand is a dominant and manipulative leader. However, both Mariam and Elizabeth have managed to attain equal results and productivities with their teams. In this context, who has a better chance of winning their respective subordinates' approval? a. Both Mariam and Elizabeth have an equal chance because both of them have been successful in maintaining productivity. b. Both Mariam and Elizabeth are not considered because theories suggest that female leaders are not successful in the long run. c. Mariam has a better chance because she has the desired characteristics as per the leadership prototype. d. Elizabeth has a better chance because she is stronger and stricter with the subordinates.

c. Mariam has a better chance because she has the desired characteristics as per the leadership prototype.

Ryan puts forth the team policy of a 50 percent salary hike if his team members are successful in achieving the target. During the previous financial year, the team policy was to encourage team members to put in their best efforts, and to reward them based on their performance. In the context of the expectancy theory and the goal theory, Ryan's team would: a. perform poorly first, and then increase their performance, as at a later stage, they realize the worth of the rewards they will obtain. b. perform poorly, as linking rewards with performance leads to added stress among the team members which will negatively affect their performance. c. perform better than the previous financial year, as the rewards are larger, and their performance is linked to rewards. d. perform the same as that of the previous financial year, as rewards and performance levels are independent.

c. perform better than the previous financial year, as the rewards are larger, and their performance is linked to rewards.

During a face-to-face feedback session with his teammates, Kevin finds that they were more inclined toward long term goals than an immediate reward for performance. In the context of the expectancy theory, Kevin's teammates primarily focus on _____. a. instrumentality b. expectancies c. second-level outcomes d. self-efficacy

c. second-level outcomes

Which of the following is true of organization structures that foster teamwork? a. Group cohesiveness is fostered when team members are in different locations. b. People who spend most of their time in private offices or cubicles are more likely to interact. c. Frequent interaction leads to excessive camaraderie which brings down team productivity. d. A useful tactic for facilitating communication is to establish a shared physical facility.

d. A useful tactic for facilitating communication is to establish a shared physical facility.

Adrian has the option of using two influence tactics, rational persuasion and upward appeal. One of the tactics is a low-cost, low-risk tactic, while the other carries both higher cost and risk. In the context of influence tactics, which of the following statements is most likely to be true? a. The risk associated with influence tactics does not affect the order in which the influence agent chooses a set of strategies. b. Adrian is most likely to choose upward appeal as it is easier and carries no risk. c. The cost associated with influence tactics does not affect the order in which the influence agent chooses a set of strategies. d. Adrian is most likely to begin with rational persuasion.

d. Adrian is most likely to begin with rational persuasion.

An individual's assessment of the probability that effort will lead to correct performance of the task is referred to as _____. A. expectancy B. valence C. compliance D. instrumentality

A. expectancy

A(n) _____ means that corporate social performance and corporate financial performance feed and reinforce each other. A. virtuous circle B. conventional level C. implied permission D. entitlement

A. virtuous circle

Moral Identity

A Self-regulatory mechanism rooted in a person's sense of what is right and wrong.

The _____ is based on the premise that the amount of effort people expend depends on how much reward they expect to get in return. A. expectancy theory B. engagement theory C. goal theory D. equity theory

A. expectancy theory

Team play could be an influence tactic when a person _____. A. is tough-minded and decisive B. follows a closed-minded policy C. behaves as an authoritarian leader D. emphasizes on collaboration

D. emphasizes on collaboration

A leader inspiring his subordinates to think about different perspectives while solving a problem is an example of _____. A. authoritarian leadership B. transformational leadership C. cross-cultural leadership D. transactional leadership

B. transformational leadership

Roberto demonstrates the desired behavior expected from his group members when a client visit takes place. In the context of coaching skills and techniques, he is: a. giving specific feedback. b. listening actively. c. helping remove obstacles. d. modeling the desired performance.

d. modeling the desired performance.

Telling employees that if they refuse to work extra hours, they will not be considered worthy of promotion or as good team players is an example of _____. A. deliberate Machiavellianism B. legitimating a request C. co-opting D. ingratiation

A. deliberate Machiavellianism

A good starting point for developing teamwork is for a leader to: A. develop the team mission. B. develop group emotional intelligence. C. include tactics of power sharing. D. establish a climate of trust.

A. develop the team mission.

Employees or members of a team being cooperative in ways that are not expected of them are engaging in _____. A. extra-role behavior B. positive reinforcement C. negative reinforcement D. debasing behavior

A. extra-role behavior

In the context of the leader-member exchange theory, all the _____ are given additional rewards, responsibility, and trust in exchange for their loyalty and performance. A. out-group members B. in-group members C. temporary or contract workers D. permanent workers

B. in-group members

Team members are more likely to commit to a consensus decision if: A. their voices are heard. B. the idea comes from outside the group. C. the idea comes from the highest authority. D. debate on the issue at hand is suppressed.

A. their voices are heard.

The area manager of an automobile company has been given the freedom to initiate and implement new and innovative sales & marketing strategies in his area to boost sales. The area manager feels that he has been given a free hand to determine the strategies that best suit his company's interests. The component of empowerment involved here is _____. A. self-efficacy B. internal commitment C. meaning D. self-determination

D. self-determination

When an employee performs extremely well, so that he gets a higher financial compensation, it is part of doing meaningful work on the _____. A. self B. society C. team D. customer

A. self

A frequent political blunder using e-mail is to _____. A. send incriminating or embarrassing e-mails on the company system B. forget to place something in the subject line C. use emoticons like a smiley face D. send messages outside of standard working hours

A. send incriminating or embarrassing e-mails on the company system

In the context of coaching skills and techniques, rephrasing and summarizing effectively what the group member says is primarily associated with: a. reflecting content or meaning. b. giving emotional support. c. giving some gentle advice. d. helping remove obstacles.

a. reflecting content or meaning.

An advantage of practicing high corporate social responsibility is _____. a. the ability to attract high-quality employees b. its practice of punishing whistleblowers c. the focus on rationalization to reduce unethical activities d. its encouragement of the practice of entitlement

a. the ability to attract high-quality employees

A former government official is hired as the Chief Operating Officer by a private company that has a considerable government dealings. In this case, the government official hired has considerable power because he _____. a. makes a quick showing b. has a compelling vision c. has developed power contacts d. controls vital information

d. controls vital information

_____ is the most likely factor that explains why some people who attain power act out of self-interest, whereas others with power act in the interest of others. a. Moral policing b. Workplace morality c. Rule-based decision making d. Moral identity

d. Moral identity

Adrian, the owner of a food product export company, has to rebuild the image of the company because of unethical practices by some senior employees. These activities resulted in huge layoffs and loss of customers for the company. The trust of shareholders also deteriorated. What steps can Adrian take to make his company ethically and socially responsible? Check all that apply. a. Have training sessions on ethical and social behaviors. b. Create a pleasant workplace. c. Impose penalties on whistleblowers. d. Engage in social entrepreneurship.

a. Have training sessions on ethical and social behaviors.

Which of the following is true of leader political support? a. It refers to a basic idea of self-leadership in political acts that implies all organizational members are capable of leading themselves at least to some extent. b. It refers to political acts and influence behaviors performed by leaders to provide followers with valuable resources to advance individual, group, or organizational objectives. c. It refers to the concept of political leaders infusing a sense of having a choice in individuals in initiating and regulating political actions. d. It refers to leaders delegating work to the subordinates in order to give group members a chance to develop their skills and demonstrate their competence.

b. It refers to political acts and influence behaviors performed by leaders to provide followers with valuable resources to advance individual, group, or organizational objectives.

Which of the following is true of developing an ethical mind? a. It requires employees to report wrongdoings of organizations to government officials to remain ethical. b. It involves focusing on the intent of an action rather than on the action itself. c. It requires a leader to focus on receiving external rewards and avoiding punishment. d. It begins with the belief that retaining an ethical compass is essential to the health of an organization.

d. It begins with the belief that retaining an ethical compass is essential to the health of an organization.

Janet works for a non-profit organization that provides educational resources to students from underprivileged backgrounds. She initiates a mentoring program as she believes it will improve the students' chances of graduating school. The dimension of empowerment highlighted in this scenario is _____. a. self-determination b. impact c. self-efficacy d. internal commitment

d. internal commitment

While building a virtual team, a leader must ensure that: a. there is minimum external visibility of the team as visibility will affect confidentiality. b. team progress is rarely monitored as it will increase the level of stress among the team members. c. diversity in the team is minimized as it will lead to misunderstandings. d. trust is established and maintained through the use of communication technology.

d. trust is established and maintained through the use of communication technology.

A(n) _____ is defined as one who coordinates and supervises a team without being its member. A. strict authoritarian leader B. charismatic leader C. external leader D. liberal authoritarian leader

C. external leader

Both outdoor and wilderness training are forms of _____. A. learning by comprehending B. learning by memorizing C. learning by doing D. learning by analysis

C. learning by doing

An active listener tries to _____. A. grasp both facts and feelings B. analyze the probability of certain outcomes C. assess the attractiveness of an outcome D. ignore nonverbal communication

A. grasp both facts and feelings

A person having high-self efficacy: A. has confidence in his ability to carry out a particular task. B. perceives himself to be less effective than most people. C. has an essential sense of superiority over others. D. gets easily discouraged when faced with obstacles.

A. has confidence in his ability to carry out a particular task.

_____ means that an influence agent explains how carrying out a request or supporting a proposal will benefit the target personally, including advancing the target's career. A. Apprising B. Compliance C. Compensating D. Selection

A. Apprising

Ethics deals mostly with _____. A. separating right from wrong B. legal versus illegal behavior C. professional codes of conduct D. being socially responsible

A. Separating Right from Wrong

Which of the following is a feature of an outdoor training program? A. The program focuses on untapped skills of the participants. B. The program is similar to an on-the-job training program. C. The program is merely for relaxation and is no way associated with employee productivity. D. The participants of the program are members who are not part of the organization.

A. The program focuses on untapped skills of the participants.

In the context of the expectancy theory, the worth or attractiveness of an outcome is known as _____. A. valence B. expectancy C. instrumentality D. compliance

A. valence

Jaime leads and coordinates the activities of the finance, marketing, and operations teams of her organization. In this case, Jaime exhibits _____. a. intergroup leadership b. hands-on leadership c. libertarian leadership d. authoritarian leadership

a. intergroup leadership

Which of the following is an example of personal magnetism? a. A leader building personal relationships with his subordinates b. A leader ingratiating his superiors c. A leader underestimating his skills before the subordinates d. A leader being captivating, charming, and charismatic

d. A leader being captivating, charming, and charismatic

An effective coaching technique is to: A. gain a commitment to change. B. build strict formal relationships. C. give general suggestions as feedback. D. listen silently and passively.

A. gain a commitment to change.

A person with a(n) _____is strongly motivated to develop new skills during the process of achieving a goal. A. learning goal orientation B. performing goal orientation C. performance-to-outcome expectancy D. effort-to-performance expectancy

A. learning goal orientation

_____ is an influence tactic wherein an agent asks a target to implement a request or support a proposal out of friendship. A. Rational persuasion B. Making a personal appeal C. Exchanging favors D. Leading by example

B. Making a personal appeal

_____ is the dimension of ethical leadership that allows for group member input into decisions and listens to their suggestions, ideas, and concerns. A. Role clarification B. Power sharing C. Fairness D. Integrity

B. Power Sharing

Which of the following is true of unethical leadership behaviors? A. They discourage the practice of entitlement. B. They have thrown companies into bankruptcy. C. They encourage youngsters to pursue business careers. D. They are seldom justified by rationalization.

B. They have thrown companies into bankruptcy.

Craig, a businessman, obtains confidential information on one of his rival companies. The information, if misused, could possibly destroy his rivals. Craig considers what he would advise his son if he was in a similar situation. In the given scenario, Craig's question is based on the _____. a. principle of rationalization b. universalist principle of disclosure c. deontological principle of reversibility d. utilitarian notion of doing good to the greatest number of people

c. deontological principle of reversibility

Many research studies have shown that _____. A. ethical practices can be incorporated by prioritizing personal interests B. employees who work in an ethical environment tend to be better motivated C. employees resort to entitlement by focusing on the intent of the action rather than on the action itself D. people at the conventional level of moral development are concerned about receiving external rewards

B. employees who work in an ethical environment tend to be better motivated

Which of the following techniques of gaining power is most likely to be considered devious? a. Flattering others sensibly b. Focusing on impression management c. Criticizing one's subordinates in private d. Setting a person up for failure

d. Setting a person up for failure

The status change from junkyard to ecology firms in the late 2000s is an example of ______. A. power stemming from being close to power B. power derived from capitalizing on opportunity C. power stemming from dependencies D. power stemming from managerial issues

B. power derived from capitalizing on opportunity

One of the fallacies associated with coaching is that: A. it has to be done through digital technology. B. it can only be done by experienced leaders. C. it applies only to one-to-one work. D. it has to do with practiced knowledge and skills.

C. it applies only to one-to-one work.

In a group of ten, four members are given the responsibility of delegating work to the rest of the group members, in addition to their existing responsibilities. They receive a higher degree of warmth and encouragement as compared to the rest of the group members. In this case, which of the following statements is true? a. The members who receive the delegated work form the in-group. b. This case is an example in which the manager displays the technique of upward appeal. c. This case is an example in which the manager uses electronic brainstorming techniques. d. The four members who have the added responsibility form the in-group.

d. The four members who have the added responsibility form the in-group.

Which of the following is the most likely behavior of a leader who attempts to make a personal appeal? a. Offering a gift to a subordinate if the subordinate successfully completes the assigned task b. Emphasizing the bond of friendship with a subordinate while asking him to do a task c. Offering to do a specific task in return if a subordinate performs well at the assigned task d. Making an inspiring speech about work ethics to arouse enthusiasm in a subordinate

b. Emphasizing the bond of friendship with a subordinate while asking him to do a task

In order to reduce cell phone usage in the office, a manager plans to send out a memo to all the employees. Which of the following statements should the manager use in the memo in order to be considered politically correct? a. Strict action will be taken against those who are found using cell phones on the work floor. b. Cell phone usage during work hours will attract a penalty of 10 percent of the employee's net salary. c. Employees found using cell phones on the work floor will be suspended for a period of five days without pay. d. We request our employees to refrain from using cell phones on the work floor.

d. We request our employees to refrain from using cell phones on the work floor.

Which of the following is a key role of a leader in a team-based organization? a. Ensuring that the team members' performance remains constant throughout their careers b. Enabling and empowering group members to accomplish their work c. Micromanaging to ensure team members devote their attention to low-value work d. Controlling the team's capabilities

b. Enabling and empowering group members to accomplish their work

_____ power is a common type of personal power. A. Coercive B. Reward C. Legitimate D. Expert

D. Expert

Rationalization

The tendency to focus on the intent of the action rather than the action itself.

Motivated Blindness

The tendency to see what one wants to see and miss contradictory information.

Craig requires his subordinates to be on time in the office, preferably before 10 AM in the morning. However, he arrives for work at 11 AM on most days. In this scenario, which of the following influence tactics does Craig specifically violate? a. Leading by example b. Exchanging favors c. Upward appeal d. Co-opting antagonists

a. Leading by example

Francis, a customer service executive, always greets his customers courteously and tries to make them as comfortable as possible. Which ethical leadership behavior is Francis exhibiting? a. Respect for an individual b. Paying attention to all stakeholders c. Integrity in dealing with others d. Building community

a. Respect for an individual

Which of the following statements is true of ingratiation? a. It is the least successful outcome of an influence tactic. b. It is a completely honest and essentially ethical influence tactic. c. It can be directed upward as well as downward. d. It is the most successful outcome of an influence tactic.

c. It can be directed upward as well as downward.

A management trainee at an organization with a pyramid structure is unhappy with the way he is treated by his immediate supervisor. Instead of discussing this privately with his supervisor, he complains directly to the senior manager. What is the type of political blunder committed here? a. Failing to display loyalty b. Criticizing the boss in a public forum c. Being tactless d. Bypassing the boss

d. Bypassing the boss

An individual's assessment of the probability that performance will lead to certain outcomes is referred to as _____. A. instrumentality B. commitment C. compliance D. valence

A. instrumentality

The Leader-Member Exchange Model proposes that: A. leaders develop unique working relationships with group members. B. all the members of a group be provided with additional responsibilities. C. out-group members are more likely to be given greater responsibilities. D. all team members be treated equally.

A. leaders develop unique working relationships with group members.

A recommended approach to promoting ethical behavior throughout an organization is to _____. A. hire only those candidates who have taken a course in ethics B. base rewards on seniority so people will not cut corners to perform well C. reward people who have performed well and behaved ethically D. implement a recognition program called "whistleblower of the month"

C. reward people who have performed well and behaved ethically

In the context of relative effectiveness of influence tactics, which of the following is most likely to occur when people are distrusted? A. Others form personal relationships with them. B. Others rationally explain the management tactics to them. C. They are consulted before decisions are made. D. Their actions are controlled.

D. Their actions are controlled.

Which of the following is true of a pyramid-shaped organization structure? a. Each successive layer wields less power than the layer above. b. Empowerment is sufficient to satisfy the quest to hold a formal position of power. c. The bottom of the pyramid wields substantial power in taking important decisions. d. The competition for power becomes less intense as the number of levels in a pyramid decreases.

a. Each successive layer wields less power than the layer above.

_____ includes behaviors directed at enhancing one's image by drawing attention to oneself. a. Impression management b. Accepting reasonable changes c. Displaying loyalty d. Being politically correct

a. Impression management

Which of the following is true of social responsibility? a. Company leaders should focus on receiving external rewards and avoiding punishment. b. Company leaders should have a level of moral development that makes them to just look good. c. Company leaders should impose severe penalties on whistleblowers in order to remain ethical. d. Company leaders should work with suppliers to improve physical and mental working conditions.

d. Company leaders should work with suppliers to improve physical and mental working conditions.

Which of the following is a specific form of assistance provided by executive coaches? a. Counselling the leader on his personal matters b. Helping corporate stars maintain their performance levels c. Making generic suggestions about self-promotion d. Giving advice about career management to the teammates

d. Giving advice about career management to the teammates

_____ is a one-on-one development process formally contracted between a leader and a management-level client to help achieve goals related to professional development and/or business performance. A. Executive coaching B. Exit interview C. Job counselling D. Off-the-job training

A. Executive coaching

A principle of ethical and moral leadership is to _____. A. pay attention to all stakeholders B. regularly publicize moral victories C. maximize personal returns in business transactions D. seek to maximize shareholder wealth

A. Pay attention to all stakeholders

Which of the following are the two most common sources of leadership power? A. Personal and position B. Ownership and contingency C. Contingency and capitalizing on opportunity D. Dependence and political

A. Personal and position

Which of the following best illustrates the basic definition of implicit leadership theories? A. Personal assumptions about the traits and abilities that characterize an ideal organizational leader B. Documented traits associated with the "great man" view of leadership C. Scientific standards of behavior deemed effective leadership traits D. Quantitative outlines of traits associated with an ideal organizational leader

A. Personal assumptions about the traits and abilities that characterize an ideal organizational leader

The ability to affect the behavior of others in a particular direction is known as _____. A. influence B. authority C. power D. attitude

A. influence

_____ means explaining to employees that they have more authority than before, but still they cannot engage in certain activities. A. Limits to empowerment B. Inflexible empowerment C. Factoring in empowerment D. Empowerment austerity

A. Limits to empowerment

In the context of appealing to the recognition need of others, which of the following statements is true? A. It is important to make the praise as brief as possible, so that employees continue working hard. B. It is important not to use praise as an element to set employees in competition against one another. C. It is important to secretly praise the concerned employees. D. It is important to limit praising employees, so that they do not overrate themselves.

B. It is important not to use praise as an element to set employees in competition against one another.

A manager acquires prestige power by _____. A. making the right contacts B. accumulating important business successes C. networking with successful people D. skillful use of organizational politics

B. accumulating important business successes

Which of the following is a key characteristic of a team? A. Platform for entertainment B. Identifiable name and tagline C. Common commitment D. Mechanism to circulate gossip

C. Common commitment

_____ are an individual's determination of what is right or wrong and are influenced by the individual's values. A. Values B. Ethics C. Goals D. Morals

D. Morals

In the context of the goal theory, how is performance related to the goal set? A. Performance is independent of goal setting. B. Performance increases unsteadily with goal setting. C. Performance decreases with the specificity of the goals set. D. Performance improves in direct proportion to goal difficulty.

D. Performance improves in direct proportion to goal difficulty.

The capacity or potential to have an effect on group members is known as _____. A. self-actualization B. self-esteem C. influence D. Power

D. Power

Jacob, in an effort to influence his team members toward better productivity, opts for the following dialogue: "Either improve your productivity, or prepare for your exit interview." In this case, which of the following influence tactics does Jacob follow? a. Gentle manipulation of subordinates b. Good-natured joking or kidding c. Exerting undue pressure d. Leading by example

c. Exerting undue pressure

In the context of the expectancy theory, which of the following statements made by a group member reflects expectancy? a. I am 60 percent sure that I will be successful in achieving the task. b. I hope to achieve the goal assigned, so that I get an incentive hike immediately. c. I hope to achieve the goal assigned, so that I get a promotion in the long run. d. I hope to do my best, so that the performance of the team is enhanced.

a. I am 60 percent sure that I will be successful in achieving the task.

The creative team of an advertisement agency is located in both Mumbai and Kolkata. Therefore, welcome notes, congratulatory notes, and team productivity reports are mostly communicated through emails. On critical issues, web-conferences are organized. The type of leadership practiced in this team is an example of _____. a. hands-on leadership b. e-leadership c. debasement d. resistance

b. e-leadership

In an attempt to increase the productivity of his team members, Ronald, the team manager, decides to organize a paintball session at a commercial venue close to company premises. This team-building activity is an example of a(n)_____. a. virtual team-building technique b. outdoor training program c. on-the-job orientation program d. coalition formation technique

b. outdoor training program

If their respective teams perform above the set standard, Lindsay plans to provide a 2 percent increase in the salary of her subordinates, while Annette plans to increase it by 40 percent. In the context of the expectancy theory, how would the differences in increase affect both the teams? a. Lindsay's team would perform better when compared to Annette's team, as Annette's teammates are less pressurized. b. Both the teams would perform equally well, as the percentage change in salary increase does not make a difference, as long as there is a salary hike. c. Annette's team would perform better when compared to Lindsay's team, as the percentage increase in salary is more. d. Both the teams would perform poorly, as a percentage increase in salary increases the stress factor among both the teams.

c. Annette's team would perform better when compared to Lindsay's team, as the percentage increase in salary is more.

Sadie hires a new manager. In a couple of weeks, she receives reports that the new manager often plays favorites and does not act in a trustworthy manner. However, since Sadie was the one to hire the new manager, she overlooks these flaws because acknowledging them would reflect that she made a hiring mistake. In this scenario, the factor highlighted in Sadie's behaviour is _____. a. her post-conventional level of moral development b. her integrity c. motivated blindness d. a sense of entitlement

c. motivated blindness

_____ is the use of market-based methods to solve social problems. A. Entitlement B. Whistleblowing C. Social philanthropy D. Social entrepreneurship

D. Social entrepreneurship

Which of the following best defines the influence tactic of co-opting antagonists? A. To request a person with more formal authority to do the influencing B. To get directly involved in the details and processes of operations C. To display emotion in order to appeal to group members' emotions D. To win over opponents by making them part of your team

D. To win over opponents by making them part of your team

Leaders who rely heavily on _____ power are considered to be power mongers in the sense that they will go to extremes to gain and retain power. A. reward B. expert C. prestige D. coercive

D. coercive

To be influential, leaders must _____. A. accomplish results without using power B. engage in organizational politics C. occupy a position of power D. exercise power

D. exercise power

While leaders/managers typically use influence tactics to influence group members one at a time or in small groups, top-level leaders exert many of their influence attempts for the purpose of achieving _____. A. changes with one person B. changes in a small group C. changes for one unit in an organization D. full-scale changes for an entire organization

D. full-scale changes for an entire organization

As a leader shares power with others, the leader's power _____. A. drops initially, but later increases drastically B. remains approximately the same C. decreases D. increases

D. increases

A recommended initiative for achieving an ethical and socially responsible organization is _____. A. encouraging employees to learn ethics mostly by trial and error B. establishing severe penalties for whistleblowing C. resorting to rationalization D. leading by example

D. leading by example

An example of a leader using the influence tactic of exchanging favors and bargaining is: A. saying that his or her request is consistent with official rules. B. referring to a document like a work order to ascertain legitimacy of the request. C. arousing enthusiasm for a proposed activity by making an inspiring speech. D. offering to do a specific task in return for the help and support.

D. offering to do a specific task in return for the help and support.

A recommended way of serving as a model of teamwork is to: A. identify the most critical source of power. B. withhold information with the leader. C. follow a closed-door communication policy. D. share power with team members.

D. share power with team members.

The deontological principle of reversibility addresses questions based on _____. A. a person's intuition and common sense B. what a person tells his child or younger sibling to do C. whether a person would be comfortable with a decision if its details were made public D. whether an action is right or wrong

B. what a person tells his child or younger sibling to do

A leader utilizing coercive power is most likely to lead using _____. A. rewards B. fear C. incentives D. motivational tools

B. fear

Which of the following is the best definition for a team? A. A team is a group built to strengthen the diverse traits of individuals so that they are developed to the level of potential entrepreneurs. B. A team is a group built to communicate and circulate rumors, gossip and negative reviews about employees of the organization. C. A team is a work group that must rely on collaboration if each member is to experience the optimum success and achievement. D. A team is a group of retired employees who share memories about each person's employment tenure.

C. A team is a work group that must rely on collaboration if each member is to experience the optimum success and achievement.

In the context of influence outcomes, identify the sequence of influence outcomes from the most successful to the least successful. a. Resistance, commitment, compliance b. Commitment, compliance, resistance c. Resistance, compliance, commitment d. Compliance, resistance, commitment

b. Commitment, compliance, resistance

In the context of essentially dishonest and unethical leadership tactics, demeaning or insulting oneself to control the behavior of another person is known as _____. A. debasement B. compensating C. co-opting D. Apprising

A. debasement

Cooperation theory in relation to teamwork includes the idea that _____. A. cooperation and collaboration should build teamwork B. cooperation should be secondary, while primary importance must be given to team productivity C. competition is better than cooperation D. cooperating with the team leader is more important than cooperating with team members

A. cooperation and collaboration should build teamwork

The senior sales manager of a retail brand has proposed and implemented a new sales strategy for the Christmas season. The type of power used by the sales manager in this scenario is: A. legitimate power B. reward power C. coercive power D. referent power

A. legitimate power

A recommended strategy for minimizing office politics is to _____. A. reward people for snitching on office politicians B. keep tighter control of information C. set a good example at the top D. increase the competition for jobs

C. set a good example at the top

How does the perceived status of a leader affect the overall teamwork of a group? A. Higher the status of a leader, lower would be the overall teamwork as the team members are pressurized to a higher degree. B. The status of a leader is independent of the overall teamwork. C. When group members perceive leaders to have high status, it is easier for the leader to form the type of high-quality relationships that contribute to good teamwork. D. The status of a leader has no impact on the degree of cooperation of group members.

C. When group members perceive leaders to have high status, it is easier for the leader to form the type of high-quality relationships that contribute to good teamwork.

A recent development in corporate philanthropy is for corporate leaders to seek _____. A. the recipients of their charity and generosity believe in capitalism B. the charitable causes receiving a firm's money also become good customers C. maximum return in terms of social impact D. respect and recognition from all recipients

C. maximum return in terms of social impact

To be a good team leader, the manager must give group members ample opportunity to manage their own activities. Thus, leaders should minimize _____. A. libertarian leadership B. hands-on leadership C. micromanagement D. open-book management

C. micromanagement

The quality of being captivating, charming, and charismatic that makes it easier for a leader to inspire people is known as _____. A. Machiavellianismz B. morality C. personal magnetism D. practical intelligence

C. personal magnetism

A practical suggestion for business leaders to behave ethically is to _____. A. justify their actions through rationalization B. impose penalties on whistleblowers C. place company interests over personal interests D. place personal interests over company interests

C. place company interests over personal interests

In the context of the goal theory, which of the following statements is true? a. Group members must accept the goals, so that they improve their performance. b. Specific goals lead to a lower performance. c. Generic goals lead to a higher performance. d. Goal difficulty is independent of the team's performance.

a. Group members must accept the goals, so that they improve their performance.

Which of the following is a case of open-book management? a. Workers of a company sharing strategic and financial information as well as responsibility b. Using collaborative technology to enhance teamwork among the employees c. Occasional celebrations in the company to mark milestones such as first-time activities d. Executives of a company being offered flexi time and work from home provisions

a. Workers of a company sharing strategic and financial information as well as responsibility

Alan, the human resource manager of an organization, has tried to foster teamwork among the employees by adopting a series of actions like establishing a climate of trust and developing group emotional intelligence. However, Alan feels these in-house techniques are not fully efficient in instilling teamwork. In this situation, which of the following approaches should Alan adopt next? a. Blend representatives from the domestic company and foreign nationals on the team b. Organize a cooking workshop for the employees at a nearby restaurant c. Use collaborative software like electronic groupware that fosters collaboration and teamwork d. Closely monitor most aspects of group activities

b. Organize a cooking workshop for the employees at a nearby restaurant

Joey wants his entry-level employees to feel that they can act independently and make decisions to help in the firm's growth. However, Joey is aware that some empowering activities can actually create dysfunction. Which of the following activities should Joey allow his entry-level employees to engage in independently? a. He should permit the entry-level employees to make downsizing decisions. b. He should avoid delegating his work and discourage middle managers from delegating as well. c. He should allow the entry-level employees to set their own wages. d. He should provide ample work-related information to all his employees.

d. He should provide ample work-related information to all his employees.

When a manager uses manipulative techniques like deception and bluffing, it is best associated with _____. a. Joking b. upward appeal c. co-opting antagonists d. Machiavellianism

d. Machiavellianism

Alina coaches a team of 12. She restricts herself to giving instructions about the required knowledge and skills to the team members. The team members have expressed a need for Alina to be more open and personal in her approach. In the context of the fallacies about coaching, Alina fears: a. her effectiveness as a coach would come down if she does not concentrate on the basic skills and knowledge. b. she would be expelled from the position of a coach if she builds personal relationships with the team members. c. her teammates do not require instructions which are beyond professional skills and knowledge. d. she would be in danger of getting into psychotherapy if she goes beyond what she does.

d. she would be in danger of getting into psychotherapy if she goes beyond what she does.