midterm 1 339
The function that precedes and forms the basis for other management functions is?
Planning
Which term refers to the process of determining how an organization can get where it wants to go, and what it will do to accomplish it's objectives?
Planning
Which two management functions have been called the "Siamese twins of management" because they are so closely linked?
Planning and Controlling
The primary factors that govern the value of information within an organization include information appropriateness, timeliness, quantity, and _______________.
quality
Gymtastic was able to serve large crowds of customers and then adjust operations to serve very few customers thanks to their competitive capability related to
Flexibility
Which term refers to a process of predicting future environmental happenings that will influence the operation of the organization?
Forecast
When setting objectives for where a firm would like to be in comparison to competitors, what key area of objectives is being considered?
Market standing
Program Evaluation and Review Technique (PERT) emphasizes which activity that the Gantt chart does not?
Interrelationship of tasks
What method involves specific managers in an organization gathering to discuss their opinions on what will happen to sales in the future?
Jury of Executive Opinion
Which of the following scenarios illustrates an order winner?
Ken had always been fascinated by shiny objects, so he plucked the chrome-plated thermos from the shelf and raced to the nearest checkout line.
Management principles are?
Universal
What is the first step in the controlling process?
Measuring performance
What step in the management by objectives process involves the manager and the worker checking to see whether the objectives are being reached?
Monitor Progress
What is the third step of the MBO process?
Monitoring process
Which term refers to a target towards which an open management system is directed?
Organizational objective
Which of these comes from a manager's relationship with subordinates?
Personal Power
What are the stages of product life cycle
introduction, growth, saturation, decline
Robert is a manager who is able to convince his employees to work late. This is an example of Robert using ________.
power
A manager who performs personal favors for other employees is likely attempting to develop which of the following attitudes among other organizational members?
A sense of obligation toward the manager.
What is an example of a standing plan?
A sustainability policy
The finance function influences operating decisions about
Capacity Expansion
Which type of organizational resource is described as machines used during the manufacturing process?
Capital
Which term refers to a sequence of work-related positions occupied by a person over the course of a lifetime?
Career
There are six steps in the planning process. What is step 4?
Choosing the best alternative for reaching objectives
Which management function is involved with ensuring that an event occurs as it was intended to occur?
Controlling
A ________ process is a set of activities that delivers value to external customers.
Core
Operations strategy translates service or product plans and competitive priorities for each market segment into
Decisions affecting the process that support those market segments
Which evolutionary stage of a career occurs at the beginning of a career and is characterized by self-analysis and the exploration of different types of available jobs?
Exploration
Which of the following is the final step in the MBO process?
Give Rewards
Essentially, the role of managers is to ________.
Guide Organizations toward goal accomplishment
Which of the following does NOT describe the management process?
Implementing a series of activities to achieve long term return on investments
Which of the following is the second step in the planning process?
Listing alternatives ways of reaching objectives.
Selecting the transportation mode (train, ship, truck, airplane, or pipeline) and scheduling both in-bound and outbound shipments is typically accomplished by which supply chain process?
Logistics
When setting organizational objectives, a(n) ________ objective is intended to be achieved in five to seven years.
Long-Term
The third stage in career evolution is the _______ stage.
Maintenance
Which term refers to the process of reaching organizational goals by working with and through people and other organizational resources?
Management
Which term refers to the proportion of total organizational resources that contribute to productivity during the manufacturing process?
Managerial Efficiency
Which statement best summarizes how managers influence organizations?
Managers influence all phases of the modern organization
Drucker recommend eight key areas where managers should set system objectives, including setting objectives indicating where the company would like to be vis-à-vis- its competitors. This referred to as?
Market standing
The three mainline functions of any business are
Operations, marketing, and finance
Which core process includes the activities required to produce and deliver the service or product to the external customer?
Order Fulfillment process
What includes determining tasks and groupings of work?
Organizing
Which management function involves assigning tasks to various individuals or groups within the organization?
Organizing
What is a standing plan that furnishes broad guidelines for taking action consistent with reaching organizational objective?
Policy
The power that a person gains from holding a particular position in the organization is known as _____ power.
Position
A plan that outlines a series of related actions that must be taken to accomplish a particular task is called?
Procedure
Regardless of how departments and functions are individually managed, they are always linked together through
Processes
Which term describes a single-use plan designed to carry out a special project within an organization?
Program
Which of the following is the final step in the planning process?
Putting the plans into action
Which of the following is the first step in the MBO process?
Review Organizational objectives
A plan that designates specific required action.
Rule
A standing plan that indicates what an organizational member should or should not do and allows no room for interpretation is known as?
Rule
During the ________ stage of the product life cycle, sales are primarily based on the need to replace products
Saturation
What involves developing a list of activities and following time tables for the purpose of attaining an objective
Scheduling
Program Evaluation and review technique
Scheduling tool that emphasizes the interrelationship of tasks and shows both the estimates of time necessary to complete each activity and the sequence of activities that must be followed to complete a project
Which of the following is an advantage of using an MBO approach?
Securing employee commitment to reach organizational goals
If "every process and every person in an organization has customers," then
Some customers are external and some are internal
At the Holiday Hotel, maids are told they need to completely clean a room in 5 minutes or less for their performance to be considered adequate. This specific time limit would best be described as a ________.
Standard
Considering elements of the environment of an organization will help in which step of the planning process?
Stating Organizational objectives
Which of the following is the first step in the planning process?
Stating organizational objectives
In which step in designing PERT network does the manager identify the critical path?
Step 4
A manager is making a decision related to an organization's future objectives. This would likely be characterized as a(n) _______ decision.
Strategic Planning
An indicator that an issue or weakness exists is known as a(n)
Symptom
Which of the following is a characteristic of most MBO programs?
The MBO process secures employee commitment to attaining organizational goals
Which method of sales forecasting is based on the informal but informed opinions of managers?
The jury of executive opinion method
What is Operations Management?
The systematic design, direction, and control of processes that transform inputs into services and products for internal, as well as external, customers
What is the fundamental purpose of planning?
To help the organization reach its objective.
Salesforce Estimation Method
a sales forecasting technique that predicts future sales by analyzing the opinions of salespeople as a group.
The closer an organization comes to achieving its goals, the more ________ its managers are considered.
effective
____________ refers to details about a project or the set of conclusions resulting from data analysis.
information
What do all processes have?
inputs and outputs