midterm 1 339

The function that precedes and forms the basis for other management functions is?

Planning

Which term refers to the process of determining how an organization can get where it wants to go, and what it will do to accomplish it's objectives?

Planning

Which two management functions have been called the​ "Siamese twins of​ management" because they are so closely​ linked?

Planning and Controlling

The primary factors that govern the value of information within an organization include information​ appropriateness, timeliness,​ quantity, and​ _______________.

quality

Gymtastic was able to serve large crowds of customers and then adjust operations to serve very few customers thanks to their competitive capability related to

Flexibility

Which term refers to a process of predicting future environmental happenings that will influence the operation of the organization?

Forecast

When setting objectives for where a firm would like to be in comparison to competitors, what key area of objectives is being considered?

Market standing

Program Evaluation and Review Technique (PERT) emphasizes which activity that the Gantt chart does not?

Interrelationship of tasks

What method involves specific managers in an organization gathering to discuss their opinions on what will happen to sales in the future?

Jury of Executive Opinion

Which of the following scenarios illustrates an order​ winner?

Ken had always been fascinated by shiny​ objects, so he plucked the​ chrome-plated thermos from the shelf and raced to the nearest checkout line.

Management principles are?

Universal

What is the first step in the controlling process?

Measuring performance

What step in the management by objectives process involves the manager and the worker checking to see whether the objectives are being​ reached?

Monitor Progress

What is the third step of the MBO​ process?

Monitoring process

Which term refers to a target towards which an open management system is directed?

Organizational objective

Which of these comes from a​ manager's relationship with​ subordinates?

Personal Power

What are the stages of product life cycle

introduction, growth, saturation, decline

Robert is a manager who is able to convince his employees to work late. This is an example of Robert using​ ________.

power

A manager who performs personal favors for other employees is likely attempting to develop which of the following attitudes among other organizational​ members?

A sense of obligation toward the manager.

What is an example of a standing plan?

A sustainability policy

The finance function influences operating decisions about

Capacity Expansion

Which type of organizational resource is described as machines used during the manufacturing​ process?

Capital

Which term refers to a sequence of​ work-related positions occupied by a person over the course of a​ lifetime?

Career

There are six steps in the planning process. What is step 4?

Choosing the best alternative for reaching objectives

Which management function is involved with ensuring that an event occurs as it was intended to​ occur?

Controlling

A​ ________ process is a set of activities that delivers value to external customers.

Core

Operations strategy translates service or product plans and competitive priorities for each market segment into

Decisions affecting the process that support those market segments

Which evolutionary stage of a career occurs at the beginning of a career and is characterized by​ self-analysis and the exploration of different types of available​ jobs?

Exploration

Which of the following is the final step in the MBO​ process?

Give Rewards

Essentially, the role of managers is to​ ________.

Guide Organizations toward goal accomplishment

Which of the following does NOT describe the management​ process?

Implementing a series of activities to achieve long term return on investments

Which of the following is the second step in the planning process?

Listing alternatives ways of reaching objectives.

Selecting the transportation mode​ (train, ship,​ truck, airplane, or​ pipeline) and scheduling both​ in-bound and outbound shipments is typically accomplished by which supply chain​ process?

Logistics

When setting organizational​ objectives, a(n)​ ________ objective is intended to be achieved in five to seven years.

Long-Term

The third stage in career evolution is the​ _______ stage.

Maintenance

Which term refers to the process of reaching organizational goals by working with and through people and other organizational​ resources?

Management

Which term refers to the proportion of total organizational resources that contribute to productivity during the manufacturing​ process?

Managerial Efficiency

Which statement best summarizes how managers influence​ organizations?

Managers influence all phases of the modern organization

Drucker recommend eight key areas where managers should set system objectives, including setting objectives indicating where the company would like to be vis-à-vis- its competitors. This referred to as?

Market standing

The three mainline functions of any business are

Operations, marketing, and finance

Which core process includes the activities required to produce and deliver the service or product to the external​ customer?

Order Fulfillment process

What includes determining tasks and groupings of work?

Organizing

Which management function involves assigning tasks to various individuals or groups within the​ organization?

Organizing

What is a standing plan that furnishes broad guidelines for taking action consistent with reaching organizational objective?

Policy

The power that a person gains from holding a particular position in the organization is known as _____ power.

Position

A plan that outlines a series of related actions that must be taken to accomplish a particular task is called?

Procedure

Regardless of how departments and functions are individually​ managed, they are always linked together through

Processes

Which term describes a single-use plan designed to carry out a special project within an organization?

Program

Which of the following is the final step in the planning process?

Putting the plans into action

Which of the following is the first step in the MBO​ process?

Review Organizational objectives

A plan that designates specific required action.

Rule

A standing plan that indicates what an organizational member should or should not do and allows no room for interpretation is known as?

Rule

During the​ ________ stage of the product life​ cycle, sales are primarily based on the need to replace products

Saturation

What involves developing a list of activities and following time tables for the purpose of attaining an objective

Scheduling

Program Evaluation and review technique

Scheduling tool that emphasizes the interrelationship of tasks and shows both the estimates of time necessary to complete each activity and the sequence of activities that must be followed to complete a project

Which of the following is an advantage of using an MBO​ approach?

Securing employee commitment to reach organizational goals

If​ "every process and every person in an organization has​ customers," then

Some customers are external and some are internal

At the Holiday​ Hotel, maids are told they need to completely clean a room in 5 minutes or less for their performance to be considered adequate. This specific time limit would best be described as a​ ________.

Standard

Considering elements of the environment of an organization will help in which step of the planning process?

Stating Organizational objectives

Which of the following is the first step in the planning process?

Stating organizational objectives

In which step in designing PERT network does the manager identify the critical path?

Step 4

A manager is making a decision related to an​ organization's future objectives. This would likely be characterized as​ a(n) _______ decision.

Strategic Planning

An indicator that an issue or weakness exists is known as a(n)

Symptom

Which of the following is a characteristic of most MBO​ programs?

The MBO process secures employee commitment to attaining organizational goals

Which method of sales forecasting is based on the informal but informed opinions of​ managers?

The jury of executive opinion method

What is Operations Management?

The systematic design, direction, and control of processes that transform inputs into services and products for internal, as well as external, customers

What is the fundamental purpose of planning?

To help the organization reach its objective.

Salesforce Estimation Method

a sales forecasting technique that predicts future sales by analyzing the opinions of salespeople as a group.

The closer an organization comes to achieving its​ goals, the more​ ________ its managers are considered.

effective

​____________ refers to details about a project or the set of conclusions resulting from data analysis.

information

What do all processes have?

inputs and outputs