MIS Ch 13
A company's IT application portfolio is
A list of application to be added or modified
Refer to IT's About Business 13.3 - State of Virginia's Outsourcing Contract: Why did the State of Virginia consider overhauling and outsourcing its IT function?
A review showed that the state's technology was out of date, inefficient, and costly
_____ is a software development methodology that delivers functionality in rapid iterations, usually measured in weeks.
Agile development
Which of the following are disadvantages of the buy option for acquiring IS applications?
All of the above
Which of the following systems acquisition methods can result in a company's acquiring software that is controlled by another company, may be difficult to enhance or modify, and may not support the desired business processes?
Buy option
Which of the following systems acquisition methods saves the company's time, enables the company to select software that has been used for similar problems in other organizations, and allows the company to try out the software?
Buy option
Which of the following statements is false?
Companies that purchase open-source software cannot modify it.
Agile development
Delivers functionality in rapid interactions.
Agile development:
Delivers functionality in rapid iterations
Which of the following is the most difficult and crucial task in evaluating a vendor and a software package?
Determining the evaluation criteria
A firm shuts down its old COBOL legacy system and immediately starts up its new PeopleSoft ERP system. This process is called __________ conversion.
Direct
Refer to Closing Case - A tale of Two Software Upgrades: Both JetBlue and WestJet used which implementation approach when they implemented Sabre Holding's reservation software?
Direct
________ conversion is the riskiest type of conversion process.
Direct
Which of the following statements about determining the costs and benefits of IT investments is false? A. Some costs are fixed. B. Costs do not end when the system is installed. C. Many IT projects end up being over budget. D. Benefits are hard to quantify because implementing new technology could be used for multiple purposes. E. Benefits are hard to quantify because they are tangible.
E. Benefits are hard to quantify because they are tangible.
_____ feasibility determines if the project is an acceptable financial risk and if the organization can afford the expense and time needed to complete the project.
Economic
_______ feasibility determines if the project is an acceptable financial risk and if the organization can afford the expense and time needed to complete the project.
Economic
Which of the following systems acquisition methods may eventually maintenance assistance from the IT department, can produce inadequate documentation, and might result in a company's acquiring a system with inadequate interfaces to existing systems?
End-user development
Which of the following systems acquisition methods may eventually require maintenance assistance from the IT department, can produce inadequate documentation, and might result in a company's acquiring a system with inadequate interfaces to existing systems?
End-user development
A key principle of the scrum approach for agile development is that users cannot change their minds during a project.
False
A request for proposal (RFP) is sent to potential customers. (T/F)
False
Costs are harder to quantify than benefits. (T/F)
False
IT architecture focuses only on the technical aspects of information resources.
False
In a direct conversion, the new system is turned on, and the old system is turned off at a later time. (T/F)
False
Insourcing application development is usually less time consuming and less expensive than buying or leasing.
False
Maintenance ends when the new system is implemented and has run long enough for a systems audit. (T/F)
False
Organizations typically move slowly to acquire new information technologies due to the risks involved. (T/F)
False
Software rental is a method of delivering software in which a vendor hosts the applications and customers use them over a network, typically the Internet. (T/F)
False
Systems analysis describes how a system will solve the business problem, and systems design describes what the system must do to accomplish the task.
False
Technical feasibility determines if the project is an acceptable financial risk and if the organization can afford the expense and time needed to complete the project.
False
The IT infrastructure delineates the way an organization's information resources should be used to accomplish its mission.
False
The SDLC encourages changes to user requirements once they have been established.
False
The most difficult task in evaluating a vendor and a software package is to determine the vendor's financial health and "staying power." (T/F)
False
Which of the following is not an advantage of the buy option for acquiring IS applications?
Few types of off-the-shelf software are available, thus limiting confusion.
Object-oriented development:
Focuses on the processes that must be modeled to perform that task
Object-oriented development
Focuses on the processes that must be modeled to perform that task.
Systems design answers the question, _____:
How will the information system resolve the business problem?
As an MIS analyst, you have decided to use a prototyping methodology for a small, Web-based design project. What is the order of steps that you will follow in the project?
Identify user requirements, develop the prototype, use the prototype, revise and enhance the prototype.
Which of the following is not a part of systems analysis?
Identifying the technical specifications of the solution
As systems age, maintenance costs _____.
Increase
Place the stages of the systems development life cycle in order:
Investigation - analysis - design - programming/testing - implementation - operation/maintenance
Which of the following is not an advantage of the joint application design approach to systems development?
It involves fewer users in the development process.
The _____ approach to systems development is a group-based tool for collecting user requirements.
Joint application design
The information systems planning process proceeds in which order?
Organization mission - organization strategic plan - IS strategic plan - new IT architecture
_____ feasibility concerns a firm's policies and politics, power structures, and business relationships.
Organizational
Refer to IT's About Business 13.2 - A Disastrous Development Project: Marin County hired Deloitte Consulting to work with them on the implementation of the new SAP system. This arrangement is called __________.
Outsourcing
A firm implements a new information system in one of its plants, assesses the new system's performance, and then implements the new system in its other plants. This is an example of __________ conversion.
Pilot
In the _____ stage of the systems development life cycle, the design specifications are translated into computer code.
Programming
In the ______ stage of the systems development life cycle, the design specifications are translated into computer code.
Programming
Which of the following systems acquisition methods helps clarify user requirements, promotes genuine user participation, and may produce part of the final system?
Prototyping
Which of the following systems acquisition methods may encourage inadequate problem analysis, is not practical with large numbers of users, and may result in a company's purchasing a lower-quality system?
Prototyping
In the traditional systems development life cycle, users:
Provide information requirements.
A _____ is sent to potential vendors inviting them to describe their product and how it would meet the firm's needs.
Request for proposal
A _______ is sent to potential vendors inviting them to describe their products and how it would meet the firm's needs
Request for proposal (RFP)
When users ask for added functionality during a systems development project, this is called:
Scope creep.
_____ specify how work is to be divided between the company and its vendors.
Service-level agreements
______ specify how work is to be divided between the company and its vendors.
Service-level agreements
_____ is a method of delivering software in which a vendor hosts the applications and customers access these applications over the Internet.
Software-as-a-Service
The _____ that changes are made in the systems development life cycle, the _____ expensive these changes become.
Sooner, less
Which of the following systems acquisition methods is time consuming, costly, and may produce excessive documentation?
Systems development life cycle
Which of the following systems acquisition methods requires staff to systematically go through every step in the development process and has a lower probability of missing important user requirements?
Systems development life cycle
The deliverable of the system design stage is:
Technical system specifications
The deliverable of the systems design stage is:
Technical system specifications
When systems are created rapidly, without a formal development methodology:
Testing and documentation may be inadequate.
Refer to IT's About Business 13.3 - State of Virginia's Outsourcing Contract: Which of the following statements concerning the contract between the State of Virginia and Northrop is NOT true?
The implementation went so well that the contract was expanded by several hundred million dollars
A company's IT architecture includes all of the following except:
The members of the IT staff
Which of the following is not a part of the typical IS operational plan?
The organizational mission
Adding functions after a project has been initiated is called scope creep. (T/F)
True
Joint application design is used to collect user requirements.
True
Object-oriented development focuses on properties and operations.
True
Open-source applications are basically the same as a proprietary application except for licensing, payment, and support.
True
Pilot conversion is the process in which the new system is introduced in one part of the organization
True
Prototyping allows the users to clarify their information requirements as they use the prototype. (T/F)
True
Systems maintenance includes debugging and updating a system.
True
The IS operational plan is a set of projects that will be executed by the IS department and by functional area managers. (T/F)
True
The IS operational plan is a set of projects that will be executed by the IS department and by functional area mangers. (T/F)
True
The SDLC is relatively inflexible. (T/F)
True
The application portfolio in an organization is a set of recommended applications resulting from the planning and justification process in the application development. (T/F)
True
The buy option is particularly attractive if the software vendor allows the company to modify the package to meet its needs. (T/F)
True
The return on investment (ROI) method of cost-benefit analysis measures the effectiveness of management in generating profits with its available assets. (T/F)
True
With agile development, a company develops only what it needs right now to be successful.
True
Refer to IT's About Business 13.2 - A Disastrous Development Project: Marin County stopped an ongoing SAP project because _________
it had produced a system that the county's staff could not operate and that would take a lot of money to fix
Which of the following statements about scope creep is true?
Because scope creep is expensive, successful project managers limit it.
_____ feasibility addresses the human issues of an information systems project.
Behavioral
______ feasibility addresses the human issues of an information systems project.
Behavioral
Which of the following statements about determining the costs and benefits of IT investments is false?
Benefits are hard to quantify because they are tangible.
Evaluating the benefits of IT projects is more complex than evaluating their costs for all the following reasons except:
Benefits tend to be more tangible than costs
Evaluating the benefits of IT projects is more complex than evaluating their costs for all of the following reasons except:
Benefits tend to be more tangible than costs.
