MIS final exam study guide

Which of the following terms implies that organizations that cannot adapt to the new demands placed on them for surviving in the information age are doomed to extinction -collective intelligence -digital darwinism -joint venture -sole propriotrship

Digital Darwinism

A local area network spans large geographic area such as a state, province, or country (t/f)

False

Databases offer many security features, including passwords to provide authenticiation, access levels to determine who can access data, and access controls to determine what type of access they have to the information (t/f)

False

For an organization to succeed, every department or functional area must work independently to be most effective (t/f)

False

Human resources is the most common outsourced function (t/f)

False

In-sourcing is an arrangement by which one organization provides a service or services for another organization that chooses not to perform then in-house (t/f)

False

MIS infrastructure is a communications system created by linking two or two or more devices and establishing a standard methodology for communication (t/f)

False

Measuring the amount of website traffic is the best way to determine a website's success (t/f)

False

Outsourcing is a common approach using the professional expertise within an organization to develop and maintain the organization's information technology systems (t/f)

False

Prviacy is a legal protection afforded an expression of an idea, such as a song, book, or video game (t/f)

False

Social networks are websites that rely on user -contributed content, such as Facebook, YouTube, and Digg (t/f)

False

The ability to get a system up and running in the event of a system crash or failure that includes restoring the company information is called a backup (t/f)

False

The customer's customer is upstream in the supply chain (t/f)

False

The internet can completely replace phone and face-to-face communications with customers (t/f)

False

The majority of eBay's customers are using a business-to-business model (t/f)

False

The structure of a typical organization is similar to a pyramid, with different levels that require one consistent type of information to assist with all managerial decision-making (t/f)

False

There are two primary traits that help you determine the value of information: timeliness and quality (t/f)

False

John works for Internal Computer Specialists which focuses on helping small business owners resolve MIS infrastructure issues. John's tasks include cleaning and replacing motherboards, cables, and internal components such as DVDs and hard drives. What role at Internal Computer Specialists was John hired to fix? -hardware -clients -backup -recovery

Hardware

Which of the following statements is true -IT equals business success -IT equals business innovation -IT represents business success and innovation -IT enables business success and innovation

IT enables business success and innovation

Which of the following is not included in decision-making -data collection -solution benchmarking -solution generation -solution test

Solution benchmarking

A leadership plan that achieves a specific set of goals or objectives is a business strategy (t/f)

True

A prototype is a smaller-scale representation or working model of the users' requirements or a proposed design for an information system (t/f)

True

A wiki is a Hawaiian word for quick and is a collaborative web page that allows users to add, remove, and change content (t/f)

True

An ethical computer use policy contains general principles to guide computer user behavior (t/f)

True

An intranet is a restricted network that relies on internet technologies to provide an internet-like envrionment within the comany for information sharing, communications, collaboration, web publishing, and the support of business processes (t/f)

True

Companies today are successful when they combine the power of the information age with traditional business methods (t/f)

True

Data redundancy is the duplication of data or the storage of the same data in multiple places (t/f)

True

Effective and efficient supply chain management systems can enable an organization to decrease the power of its buyers (t/f)

True

Ethics and security are two fundamental building blocks for all organizations (t/f)

True

Every company, regardless of size, relies on some form of MIS infrastructure, whether it is a few personal computers networked together or many interconnected around the world (t/f)

True

Hardware consists of the physical devices associated with a computer system, where software is the set of instructions the hardware executes to carry out specific tasks (t/f)

True

If a manager identifies numerous data integrity issues, she or he should consider reports generated from that data as invalid and not use them when making decisions (t/f)

True

In the past, departments made decisions independent of each other (t/f)

True

Information security is a broad term encompassing the protection of information from accidental or intentional misuse by persons inside or outside the organization (t/f)

True

Information technology monitoring tracks people's activites by such measures as number of keystrokes, error rate, and number of transactions processed (t/f)

True

Intelligent systems are various commercial applications of artificial intelligence (t/f)

True

Key performance indicators can focus on external and internal measurements (t/f)

True

MIS is a tool that is most valuable when it leverages the talents of people who know how to use and manage it effectively (t/f)

True

Many businesses are using instant messaging as a way to answer and resolve questions or problems quickly (t/f)

True

One of the most important and challenging question confronting managers today is how to lay the foundation for tomorrow's success while competing to win today's business environment (t/f)

True

Plan, source, make, deliver, and return are the five basic supply chain management components (t/f)

True

The 3 main benefits of networks or a connected world include sharing resources, providing opportunities, and reducing travel (t/f)

True

The core component of any system, regardless of size, is a database and a database managment system (t/f)

True

The main challenges facing networks include security, social, ethical and political issues (t/f)

True

The most common form of collective intelligence found outside the organization is crowdsourcing or the wisdom of the crowd (t/f)

True

There are three primary areas where enterprise architects focus when maintaining a firm's MIS infrastructure: information MIS infrastructure, agile MIS infrastructure, and sustainable MIS infrastructure (t/f)

True

Traditional business risk models typically ignore software development, largely because most organizations considered the impact from software development on the business to be minor (t/f)

True

VPNs are often used to connect to a corporate server. VPN stands for a valued partner network (t/f)

True

Data is useful for understanding individual sales, but to gain deeper insight into a business, data need to be turned into information. Which of the following offers and example of turning data into information -who are my best customers -what is my best-selling product -what is my worst-selling product -all of these

all of these

Which of the following is a business-related consequence of falling software -decreased productivity -damaged to brand reputation -increased liabilities -all of these

all of these

Which of the following represents a form of disruptive technology -enter the marketplace at the low end -a new way of doing things that initially doesn't meet the needs of existing customers -tend to open new markets and destroy old ones -all of these included

all of these included

What encompasses all organizational information where its primary purpose is to support the performing of managerial analysis tasks -transactional information -analytical information -timeliness -quantity

analytical information

What measures network performance by the maximum amount of data that can pass from one point to another in a unit of time -bandwidth -frequency -access -protocol

bandwidth

What enables telecommunications or the exchange of information -computer networks -email -html -technology sourcing

computer networks

In which of the five basic supply chain activities do you plan for the transportation of goods to customers -plan -source -deliver -return

deliver

Walmart and P&G implemented a tremendously successful SCM system. The system linked Walmart's ___________ centers directly to P&G's _____________ centers -manufactoring; distribution -distribution; manufactoring -stores; distribution distribution; stores

distribution; manufacturing

Where would you find the customer's customer in a typical supply chain -upstream -downstream -in the middle -not on the supply chain

downstream

An MIS infrastructure is __________ and _____________ -dynamic and static -dynamic and continually changing -a client and server -hardware and software

dynamic and continually changing

Trust among companies, customers, partners, and suppliers is the support structure of which of the following -ebusiness -eharmony -esoftware -epolicies

ebusiness

What is the difference between ecommerce and ebusiness -ecommerce includes internet network effects; ebusiness includes ecommerce and all activities related to internal and external business operations -ecommerce is buying and selling goods or services online; ebusiness includes ecommerce and all activities related to internal and external business operations -ecommerce includes ecommerce and all activites related to internal and external business operations; ebusiness includes all of the knowledge management systems -ebusiness is buying and selling of goods or services online; ecommerce includes ecommerce and all activites related to internal and external business operations

ecommerce is buying and selling goods or services online; ebusiness includes ecommerce and all activities related to internal and external business operations

What is a person called who is grounded in technology, fluent in business, and able to provide the important bridge between MIS and the business -MIS infrastructure manager -MIS specialist -enterprise architect -enterprise manager

enterprise architect

What is the difference between hardware and software -hardware is the physical devices associated with a computer system, where software is the instructions the hardware executes to carry out tasks -they are bot specific forms of clients hardware executes the instructions to carry out tasks, where software is the physical devices associated with a computer system -they are both specific forms of servers

hardware is the physical devices associated with a computer system, where software is the instructions the hardware executes to carry out tasks

What is a common approach using the professional expertise within an organization to develop and maintain the organization's information technology systems -in-sourcing -outsourcing -business process outsourcing -offshore outsourcing

in-sourcing

Which of the following is a business-related consequence of successful software -increased revenues -damage to brand reputation -increased liabilities -increased expenses

increased revenues

Which of the following represents the different information levels? -detail, summary, aggregate -document, presentation, spreadsheet, database -individual, department, enterprise -none of these

individual, department, enterprise

What is data converted into a meaningful and useful context -competitive intelligence -information -buyer power -first mover advantage

information

What is the intangible creative work that is embodied in physical form and includes copyrights, trademarks, and patents -ethics -intellectual property -privacy -confidentiality

intellectual property

What is the intangible creative work that is embodied in physical form and includes trademarks and patents -intellectual software -intellectual property -trademark property -ethical property

intellectual property

What is the largest and most important network that has evolved into a global information superhighway -internet -intranet -extranet -LAN

internet

What is one of the biggest pitfalls associated with real-time information -it is only available to high-level executives due to the expense -it is only available in aggregate levels of granularity -it continually changes -it rarely changes

it continually changes

What cause Polaroid to go bankrupt -it failed to have innovative technology and a captive customer base -one-hour film proccessing and digital cameras stole its market share -people who want instant access to their pictures also want a third party involved -internet websites such as Flickr and Facebook stole its market share

it failed to have innovative technology and a captive customer base

What connects a group of computers in close proximity, such as in a school or office setting -metropolitan area network -local area network -wide area network -secure area network

local area network

What are costs that make customers reluctant to switch to another product or service -support activities -switching costs -loyalty rewards -value chain activities

loyalty rewards

What is a set of policies, procedures, standards, proccesses, practices, tools, techniques, and tasks that people apply to technical and management challenges -SDLC -methodology -waterfall -agile

methodology

What are several different types of software that sit between and provide connectivity for two or more software applications -enterprise systems -enterprise application integration -middleware -enterpirse application integration middleware

middleware

What is a device that enables a computer to transmit and recieve data -broadband -modem -bandwidth -ISP

modem

And Benton works at the local Starbucks coffee shop, and his responsibilities include taking orders, fulfilling orders, and ringing in sales. At what level of the organizational pyramid would you categorize Andy -strategic -owner -operational -managerial

operational

What is an arrangement by which one organization provides a service or services for another organization that chooses not to perform them in-house

outsourcing

Sophie black works as a computer programmer for a software company. Her boss, Mike Jones, is responsible for developing a new software game for the Wii. After completion of the project, Mike gives all the team members a free copy of the game without consent from the company. Sophie is a little hesitant and unsure about accepting the game because legally it would be considered ___________ -Counterfeit software -pirated software -ethical software -governance software

pirated software

Which of the following is a challenge of sustaining technology -provides a cheaper product for current customers -provides a product that does not meet existing customer's future needs -provides a better product for current customers -provides a faster product for current customers

provides a product that does not meet existing customers future needs

Which of the following represents the structure of a typical organization -flat line -pyramid -crcile -cube

pyramid

Which of the following is not a primary trait of information -transactional -analytical -timeliness - quantity

quanitity

What is immediate, up-to-date information -real-time information -real-time systems -information granularity -all of these

real-time information

In which of the five basic supply chain activities do you build relationships with suppliers to procure raw materials -plan -source -deliver -return

source

The level where managers develop overall business strategies and monitor the performance of the organization and the competitive business environment is the __________ level -operational -strategic -managerial -communications

strategic

Which of the following represents the three different levels of a company pyramid from the top to the bottom -managerial-strategic-operational -strategic-managerial-operational -operational-managerial-strategic -strategic-operational-managerial

strategic-managerial-operational

What are the three business functions an MIS infrastructure supports? -supports operations, change, and the environment or sustainability -supports operations, customers, and e-waste -supports operations, clients, and servers -supports information, change, and business continuity planning

supports operations, change, and the environment or sustainability