MIS final exam study guide
Which of the following terms implies that organizations that cannot adapt to the new demands placed on them for surviving in the information age are doomed to extinction -collective intelligence -digital darwinism -joint venture -sole propriotrship
Digital Darwinism
A local area network spans large geographic area such as a state, province, or country (t/f)
False
Databases offer many security features, including passwords to provide authenticiation, access levels to determine who can access data, and access controls to determine what type of access they have to the information (t/f)
False
For an organization to succeed, every department or functional area must work independently to be most effective (t/f)
False
Human resources is the most common outsourced function (t/f)
False
In-sourcing is an arrangement by which one organization provides a service or services for another organization that chooses not to perform then in-house (t/f)
False
MIS infrastructure is a communications system created by linking two or two or more devices and establishing a standard methodology for communication (t/f)
False
Measuring the amount of website traffic is the best way to determine a website's success (t/f)
False
Outsourcing is a common approach using the professional expertise within an organization to develop and maintain the organization's information technology systems (t/f)
False
Prviacy is a legal protection afforded an expression of an idea, such as a song, book, or video game (t/f)
False
Social networks are websites that rely on user -contributed content, such as Facebook, YouTube, and Digg (t/f)
False
The ability to get a system up and running in the event of a system crash or failure that includes restoring the company information is called a backup (t/f)
False
The customer's customer is upstream in the supply chain (t/f)
False
The internet can completely replace phone and face-to-face communications with customers (t/f)
False
The majority of eBay's customers are using a business-to-business model (t/f)
False
The structure of a typical organization is similar to a pyramid, with different levels that require one consistent type of information to assist with all managerial decision-making (t/f)
False
There are two primary traits that help you determine the value of information: timeliness and quality (t/f)
False
John works for Internal Computer Specialists which focuses on helping small business owners resolve MIS infrastructure issues. John's tasks include cleaning and replacing motherboards, cables, and internal components such as DVDs and hard drives. What role at Internal Computer Specialists was John hired to fix? -hardware -clients -backup -recovery
Hardware
Which of the following statements is true -IT equals business success -IT equals business innovation -IT represents business success and innovation -IT enables business success and innovation
IT enables business success and innovation
Which of the following is not included in decision-making -data collection -solution benchmarking -solution generation -solution test
Solution benchmarking
A leadership plan that achieves a specific set of goals or objectives is a business strategy (t/f)
True
A prototype is a smaller-scale representation or working model of the users' requirements or a proposed design for an information system (t/f)
True
A wiki is a Hawaiian word for quick and is a collaborative web page that allows users to add, remove, and change content (t/f)
True
An ethical computer use policy contains general principles to guide computer user behavior (t/f)
True
An intranet is a restricted network that relies on internet technologies to provide an internet-like envrionment within the comany for information sharing, communications, collaboration, web publishing, and the support of business processes (t/f)
True
Companies today are successful when they combine the power of the information age with traditional business methods (t/f)
True
Data redundancy is the duplication of data or the storage of the same data in multiple places (t/f)
True
Effective and efficient supply chain management systems can enable an organization to decrease the power of its buyers (t/f)
True
Ethics and security are two fundamental building blocks for all organizations (t/f)
True
Every company, regardless of size, relies on some form of MIS infrastructure, whether it is a few personal computers networked together or many interconnected around the world (t/f)
True
Hardware consists of the physical devices associated with a computer system, where software is the set of instructions the hardware executes to carry out specific tasks (t/f)
True
If a manager identifies numerous data integrity issues, she or he should consider reports generated from that data as invalid and not use them when making decisions (t/f)
True
In the past, departments made decisions independent of each other (t/f)
True
Information security is a broad term encompassing the protection of information from accidental or intentional misuse by persons inside or outside the organization (t/f)
True
Information technology monitoring tracks people's activites by such measures as number of keystrokes, error rate, and number of transactions processed (t/f)
True
Intelligent systems are various commercial applications of artificial intelligence (t/f)
True
Key performance indicators can focus on external and internal measurements (t/f)
True
MIS is a tool that is most valuable when it leverages the talents of people who know how to use and manage it effectively (t/f)
True
Many businesses are using instant messaging as a way to answer and resolve questions or problems quickly (t/f)
True
One of the most important and challenging question confronting managers today is how to lay the foundation for tomorrow's success while competing to win today's business environment (t/f)
True
Plan, source, make, deliver, and return are the five basic supply chain management components (t/f)
True
The 3 main benefits of networks or a connected world include sharing resources, providing opportunities, and reducing travel (t/f)
True
The core component of any system, regardless of size, is a database and a database managment system (t/f)
True
The main challenges facing networks include security, social, ethical and political issues (t/f)
True
The most common form of collective intelligence found outside the organization is crowdsourcing or the wisdom of the crowd (t/f)
True
There are three primary areas where enterprise architects focus when maintaining a firm's MIS infrastructure: information MIS infrastructure, agile MIS infrastructure, and sustainable MIS infrastructure (t/f)
True
Traditional business risk models typically ignore software development, largely because most organizations considered the impact from software development on the business to be minor (t/f)
True
VPNs are often used to connect to a corporate server. VPN stands for a valued partner network (t/f)
True
Data is useful for understanding individual sales, but to gain deeper insight into a business, data need to be turned into information. Which of the following offers and example of turning data into information -who are my best customers -what is my best-selling product -what is my worst-selling product -all of these
all of these
Which of the following is a business-related consequence of falling software -decreased productivity -damaged to brand reputation -increased liabilities -all of these
all of these
Which of the following represents a form of disruptive technology -enter the marketplace at the low end -a new way of doing things that initially doesn't meet the needs of existing customers -tend to open new markets and destroy old ones -all of these included
all of these included
What encompasses all organizational information where its primary purpose is to support the performing of managerial analysis tasks -transactional information -analytical information -timeliness -quantity
analytical information
What measures network performance by the maximum amount of data that can pass from one point to another in a unit of time -bandwidth -frequency -access -protocol
bandwidth
What enables telecommunications or the exchange of information -computer networks -email -html -technology sourcing
computer networks
In which of the five basic supply chain activities do you plan for the transportation of goods to customers -plan -source -deliver -return
deliver
Walmart and P&G implemented a tremendously successful SCM system. The system linked Walmart's ___________ centers directly to P&G's _____________ centers -manufactoring; distribution -distribution; manufactoring -stores; distribution distribution; stores
distribution; manufacturing
Where would you find the customer's customer in a typical supply chain -upstream -downstream -in the middle -not on the supply chain
downstream
An MIS infrastructure is __________ and _____________ -dynamic and static -dynamic and continually changing -a client and server -hardware and software
dynamic and continually changing
Trust among companies, customers, partners, and suppliers is the support structure of which of the following -ebusiness -eharmony -esoftware -epolicies
ebusiness
What is the difference between ecommerce and ebusiness -ecommerce includes internet network effects; ebusiness includes ecommerce and all activities related to internal and external business operations -ecommerce is buying and selling goods or services online; ebusiness includes ecommerce and all activities related to internal and external business operations -ecommerce includes ecommerce and all activites related to internal and external business operations; ebusiness includes all of the knowledge management systems -ebusiness is buying and selling of goods or services online; ecommerce includes ecommerce and all activites related to internal and external business operations
ecommerce is buying and selling goods or services online; ebusiness includes ecommerce and all activities related to internal and external business operations
What is a person called who is grounded in technology, fluent in business, and able to provide the important bridge between MIS and the business -MIS infrastructure manager -MIS specialist -enterprise architect -enterprise manager
enterprise architect
What is the difference between hardware and software -hardware is the physical devices associated with a computer system, where software is the instructions the hardware executes to carry out tasks -they are bot specific forms of clients hardware executes the instructions to carry out tasks, where software is the physical devices associated with a computer system -they are both specific forms of servers
hardware is the physical devices associated with a computer system, where software is the instructions the hardware executes to carry out tasks
What is a common approach using the professional expertise within an organization to develop and maintain the organization's information technology systems -in-sourcing -outsourcing -business process outsourcing -offshore outsourcing
in-sourcing
Which of the following is a business-related consequence of successful software -increased revenues -damage to brand reputation -increased liabilities -increased expenses
increased revenues
Which of the following represents the different information levels? -detail, summary, aggregate -document, presentation, spreadsheet, database -individual, department, enterprise -none of these
individual, department, enterprise
What is data converted into a meaningful and useful context -competitive intelligence -information -buyer power -first mover advantage
information
What is the intangible creative work that is embodied in physical form and includes copyrights, trademarks, and patents -ethics -intellectual property -privacy -confidentiality
intellectual property
What is the intangible creative work that is embodied in physical form and includes trademarks and patents -intellectual software -intellectual property -trademark property -ethical property
intellectual property
What is the largest and most important network that has evolved into a global information superhighway -internet -intranet -extranet -LAN
internet
What is one of the biggest pitfalls associated with real-time information -it is only available to high-level executives due to the expense -it is only available in aggregate levels of granularity -it continually changes -it rarely changes
it continually changes
What cause Polaroid to go bankrupt -it failed to have innovative technology and a captive customer base -one-hour film proccessing and digital cameras stole its market share -people who want instant access to their pictures also want a third party involved -internet websites such as Flickr and Facebook stole its market share
it failed to have innovative technology and a captive customer base
What connects a group of computers in close proximity, such as in a school or office setting -metropolitan area network -local area network -wide area network -secure area network
local area network
What are costs that make customers reluctant to switch to another product or service -support activities -switching costs -loyalty rewards -value chain activities
loyalty rewards
What is a set of policies, procedures, standards, proccesses, practices, tools, techniques, and tasks that people apply to technical and management challenges -SDLC -methodology -waterfall -agile
methodology
What are several different types of software that sit between and provide connectivity for two or more software applications -enterprise systems -enterprise application integration -middleware -enterpirse application integration middleware
middleware
What is a device that enables a computer to transmit and recieve data -broadband -modem -bandwidth -ISP
modem
And Benton works at the local Starbucks coffee shop, and his responsibilities include taking orders, fulfilling orders, and ringing in sales. At what level of the organizational pyramid would you categorize Andy -strategic -owner -operational -managerial
operational
What is an arrangement by which one organization provides a service or services for another organization that chooses not to perform them in-house
outsourcing
Sophie black works as a computer programmer for a software company. Her boss, Mike Jones, is responsible for developing a new software game for the Wii. After completion of the project, Mike gives all the team members a free copy of the game without consent from the company. Sophie is a little hesitant and unsure about accepting the game because legally it would be considered ___________ -Counterfeit software -pirated software -ethical software -governance software
pirated software
Which of the following is a challenge of sustaining technology -provides a cheaper product for current customers -provides a product that does not meet existing customer's future needs -provides a better product for current customers -provides a faster product for current customers
provides a product that does not meet existing customers future needs
Which of the following represents the structure of a typical organization -flat line -pyramid -crcile -cube
pyramid
Which of the following is not a primary trait of information -transactional -analytical -timeliness - quantity
quanitity
What is immediate, up-to-date information -real-time information -real-time systems -information granularity -all of these
real-time information
In which of the five basic supply chain activities do you build relationships with suppliers to procure raw materials -plan -source -deliver -return
source
The level where managers develop overall business strategies and monitor the performance of the organization and the competitive business environment is the __________ level -operational -strategic -managerial -communications
strategic
Which of the following represents the three different levels of a company pyramid from the top to the bottom -managerial-strategic-operational -strategic-managerial-operational -operational-managerial-strategic -strategic-operational-managerial
strategic-managerial-operational
What are the three business functions an MIS infrastructure supports? -supports operations, change, and the environment or sustainability -supports operations, customers, and e-waste -supports operations, clients, and servers -supports information, change, and business continuity planning
supports operations, change, and the environment or sustainability