MNGT 360 Chapter 9

Implied verbal and nonverbal cues are least important when managers engage in cross-cultural communications. -True -False

False

Managers should try to insulate themselves from office gossip. -False -True

False

_________ ties refer to relationships with coworkers, bosses, and others we know because of the roles we hold. -Fraternal -Informal -Community -Formal

Formal

What term refers to the encoded information of the communication process? -decoding -feedback -message -channel

message

Which of the following is not a recommended suggestion for running an effective job interview meeting? -Use open body language. -Show sincerity in your vocal tone. -Multitasking during the interview. -Try to make the candidate feel relaxed.

multitasking during the interview

Sergio has an idea that will cut costs. He reaches out to Luba, his supervisor, to discuss this idea. Which type of communication is this an example of? -diagonal -downward -horizontal -upward

upward

Of the following communication media, which one is the "richest?" -telephone -videoconferencing -e-mail -instant messaging

videoconferencing

Which of the following is defined as conveying a broad set of concepts and ideas? -language variety -feedback -personal focus -information pull

language variety

Employees who telecommute have ______________ than those who do not. -less personal freedom -higher commuting expenses -more interruptions during work time -less social interaction with coworkers

less social interaction with coworkers

Which of the following is not a recommended suggestion for running an effective meeting? -State a timeframe at the beginning of the meeting and stick to it. -Require that participants come prepared to discuss the topics on the agenda. -Follow up on any outside assignments made to meeting participants. -Allow participants to engage in interpersonal issues.

Allow participants to engage in interpersonal issues

_________________ is the process through which the symbols that carry a message are sent to the receiver. -Listening -Encoding -Decoding -Networking

Encoding

Which of the following is not a recommended suggestion for making an effective presentation? -Pace back and forth. -Highlight key ideas. -End with a bang! -Watch the audience for signs of comprehension or misunderstanding.

Pace back and forth

Which of the following is not a recommended suggestion for running an effective job interview meeting? -Make any necessary accommodations if the candidate has a disability. -Standing as close to the candidate as possible. -Ask specific questions that are relevant to the job. -Trying to sell the candidate on the opportunity.

Standing as close to the candidate as possible

Which of the following defines communication? -the transmission of information from one person to another to create a shared understanding and feeling -none of these -the transmission of information from one person to another in order to agree on something -the transmission of commodities from one person to another in order to create an economy

The transmission of information from one person to another to create a shared understanding and feeling

Any disturbance in the communication process that interferes with or distorts communication is called noise. -False -True

True

Training in using _____________ can help managers and employees reduce misunderstandings and enhance communication efficiency. -e-mail -instant messaging -blogs -all of these

all of these

Walking with slumped shoulders and with your head down, speaking in a flat tone, and fidgeting often communicates that you are____________ -indecisive. -negative. -inexperienced. -all of these

all of these

Which of the following is/are typically located on a company intranet? -portals -webcasts -wikis -all of these

all of these

Cheryl reaches out to Ahmed to let him know that he is doing a great job. If Cheryl is Ahmed's boss, then this is an example of which type of communication? -downward -upward -diagonal -horizontal

downward

Within the communication process, a check on the success of the communication is called __________________. -feedback -noise -decoding -encoding

feedback

What type of communication occurs when someone in an organization communicates with others at the same organizational level? -downward communication -upward communication -diagonal communication -horizontal communication

horizontal communication

Relationships based on friendship and choice are called _________ ties. -informal -formal -work -career

informal

Which of the following enable(s) users to see who is logged on and to chat with them in real time? -videoconferencing -e-mail -all of these -instant messaging

instant messaging

An information ___________ occurs when someone receives the information they requested. -lapse -pull -push -gap

pull