MOA TEST 2 MC

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double booking

2 or more patients are given the same appointment time

tone

____ of voice is able to put people at ease in a telephone conversation

bias

_____ is an individuals slant toward a belief

clustering

a block of time, either hours or days of the week is set aside for particular types of cases

fax

a facsimile transmission sent over telephone lines from one fax machine to another

screening

act of evacuating the urgency of a situation and prioritizing treatment

portable data storage

always backup stored data onto _____.

Prejudice

an opinion formed before all facts are known

emergency instructions

automatic answering system should begin with ____.

release of information

before speaking to an insurance company about a patient, make sure there is a signed ______ form in the patient's chart

matrix

blocking off times in the appointment book when patients are not to be scheduled by marking a X through these time slots is called "establishing the ______"

defragmentation

computer maintenance is generally limited to keeping it dust free, removing files, install security patched & ______

stream scheduling

each patient is assigned a specific time

sympathetic nervous system

humans best chance of survival "fight or flight" is performed by the ________.

4 AM

if it is 7 AM eastern time, it is _____ pacific time

enunciation

implies speaking your words clearly & articulating carefully

nonverbal communication

language humans first learn

answering services

live operator and an answering machine are 2 methods of taking call after hours

modified wave scheduling

multiple patients are scheduled in the 1st half hour of each hour, followed by a single appointment every 10-20 minutes

chew gum

never _____ while talking on the phone

30 seconds

no call should be left unattended for more than ____.

etiquette

on the phone, using good manners & treating others with consideration

open hours scheduling

patients are seen throughout a particular time frame, they sign in and are seen on a 'first come, first serve' basis

email

process of sending, receiving, storing and forwarding message in digital form through computer networks

HIPPA

responsible for patient confidentiality, building features, and safety considerations

automated routing unit (ARU)

system that answers a call with a recorded voice that directs the caller to access a department or service by pressing a specific number

3

the phone should not ring more than ___ times before it is answered

hold

this button on the phone is probably the most misused piece of equipment in the office

practice base

this schedule is very customized and may use more than one scheduling system

jargon

using professional ______ may only confuse people outside the profession

lawsuits

violations of confidentiality leave the practice vulnerable to _____.


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