Necessary Skills

Kim wants to work as a Certified Nurse Assistant. However, many of the CNA jobs she is applying for require training as a CNA, a driver's license, and up to 6 months' experience in the healthcare industry. Kim gained a few weeks of experience in patient care while sitting with her aunt when she was recovering from surgery, however, she does not have a driver's licenses and she has not completed training as a Nursing Assistant. How might Kim describe her problem?

I can't get a patient care job.

Which of the following is MOST important when setting and managing priorities?

Identify what is most important

Kim wants to work as a Certified Nurse Assistant. However, many of the CNA jobs she is applying for require training as a CNA, a driver's license, and up to 6 months' experience in the healthcare industry. Kim gained a few weeks of experience in patient care while sitting with her aunt when she was recovering from surgery, however, she does not have a driver's licenses and she has not completed training as a Nursing Assistant. Who are the stakeholders of this problem?

Kim, her aunt, and the healthcare industry

Kim wants to work as a Certified Nurse Assistant. However, many of the CNA jobs she is applying for require training as a CNA, a driver's license, and up to 6 months' experience in the healthcare industry. Kim gained a few weeks of experience in patient care while sitting with her aunt when she was recovering from surgery, however, she does not have a driver's licenses and she has not completed training as a Nursing Assistant. What are the barriers to the problem?

Lacking the right skills and requirements and needing more education.

List three things good problem solvers can do to help resolve situations before they become problems and cause too much damage.

Think about the future, find ways to avoid problems in the future, try to predict future problems

The process of planning time spent on activities, especially to increase effectiveness, efficiency, and productivity is:

Time Management

A team can be described as a group of people who share responsibility for working towards a common goal:

True

Anger is the most destructive emotion you can experience in the workplace:

True

Social media can have a negative effect on job placement and job performance:

True

What is a healthy way to cope with stress?

Take care of yourself. Talk to others. Exercise.

Thinking of employer expectations, a person who is able to accept necessary changes is considered ____________________.

Adaptable

What are the best ways to show customers you are listening to them?

Appropriate amount of eye contact.

Tina receives her work schedule for the week and realizes that she is scheduled to work for an evening that she had made previous arrangements with her family. What would be the best option for Tina to solve this scheduling conflict?

Attempt to switch shifts with another employee

What is a positive way to cope with change?

Be positive.

What is nonverbal communication?

Communicating with someone by using gestures. Using your body language to convey something to someone else. Getting messages across with facial expressions.

Which situation below would NOT require critical thinking?

Completing the daily task of checking the mail and taking out the garbage.

What is the mental process that you should go through when there is a problem without a simple, clear-cut answer?

Critical Thinking

Phil, an American software developer, has been working on a team with Haruto, a Japanese software developer, to create a new virtual reality system. Phil often becomes irritated because Haruto has limited eye contact during the meetings. This is an example of what type of communication barrier?

Cultural Differences

Which of the following are common time management tools:

Daily to-do list Electronic spreadsheet E-calendar

What is NOT a good strategy when working with difficult customers?

Defend your company's position.

Team membership can be a fulfilling experience, but some people avoid being part of teams. What is the reason people avoid teams?

Fear of being criticized. Fear of speaking in front of a group Fear of rejection.

Due to automobile trouble, you'll be 5-10 minutes late to work. To notify your supervisor, what should you do?

Follow your company's tardiness (late) policy.

What is the correct order for the Four Stages of Team Membership?

Forming, Storming, Norming, and Performing

What is NOT a job performance factor?

Popularity

Kim wants to work as a Certified Nurse Assistant. However, many of the CNA jobs she is applying for require training as a CNA, a driver's license, and up to 6 months' experience in the healthcare industry. Kim gained a few weeks of experience in patient care while sitting with her aunt when she was recovering from surgery, however, she does not have a driver's licenses and she has not completed training as a Nursing Assistant. What is the solution to the problem?

Resetting of the goal to apply for other types of work until she confronts the real problems of gaining more experience, getting a driver's license, and completed training as a Nursing Assistant.

Paul is the plant manager of an automotive company. He's just been notified that some of the automotive parts on his floor could possibly be defected. What is the first thing he should do?

Shut down the assembly line immediately.

What is the best way to make a good first impression when serving a customer in person?

Smile as you greet the customer.