NEO Training
Examples of how to assess for violence risk assessment are: "Are you thinking of killing someone right now?" "Are you thinking of acting on your plan to harm this person?" "How do you think your family would feel if they knew you were thinking of homicide?" A & B
A & B
The interaction between the client and practitioner is defined as behavioral engagement and can be observed by the following: Caller reporting positive feedback in the call (i.e., "Thanks for listening to me, because it helped a lot.") Caller is unwilling to engage in self disclosure (i.e., "I don't want to provide my name.") Direct information from the Caller (i.e., "Yes, that's what I mean," "Exactly" "You understand what I'm saying.") A and C
A and C
A suicide risk assessment should be all of the following EXCEPT: Fluid A separate part of each call rather than worked into the conversation A combination of questions and observations Continued throughout the call, start to finish.
A separate part of each call rather than worked into the conversation
Which of the following is an example of Countertransference? A VCL Staff member experiences negative emotions as a result of trauma stories or empathic engagement with people in crisis. A VCL Staff member loses the ability to be empathetic over time due to continued exposure to trauma from working with people facing traumatic events. A survivor of sexual abuse may be triggered by hearing a story of trauma related to this topic from callers. None of the Above
A survivor of sexual abuse may be triggered by hearing a story of trauma related to this topic from callers.
Which of the following is an example of validation when engaging with an MST survivor? A. "This has really impacted you on so many levels and you're not sure what to do with all of these feelings of shame and guilt." B. "What happened to you is not your fault." C. "You couldn't have known this would happen to you." D. "Sexual trauma happens to a lot of people."
A. "This has really impacted you on so many levels and you're not sure what to do with all of these feelings of shame and guilt."
_____________________ are available to those who die while in combat, military training or after they are honorably discharged from a military service. Select the correct answer to fill in the blank A. Burial and memorial benefits B. Widow/widower benefits C. Family healthcare benefits D. Services for caretakers
A. Burial and memorial benefits
As an element of Military Ethos, a STRENGTH of Loyalty is? A. Commitment to accomplishing the mission B. Putting individual safety as the top priority C. Knowing that all tasks can not be completed D. Not expecting others to be Loyal
A. Commitment to accomplishing the mission
The National Guard is under the command of the _______ for the state in which they serve. Select the correct answer to fill in the blank: A. The Governor B. The Mayor C. The U.S. Senate D. Congress
A. The Governor
Moral Injury is distinctly different from the experience of Post Traumatic Stress Disorder, in which of the following ways: Action or failure to act is necessary for Moral Injury to occur A reliable measurement of symptoms exist for Moral Injury Symptoms of Moral Injury must occur for at least one month A timeline of events need to occur for Moral Injury
Action or failure to act is necessary for Moral Injury to occur
When a focus reports the following: ______, a risk mitigation plan must be created. [SELECT ALL THAT APPLY] Active suicidal ideation Current self harm Past suicidal ideation Panic attack Thoughts of violent behavior Hopelessness Past suicide attempts
Active suicidal ideation Current self harm Past suicidal ideation Thoughts of violent behavior Past suicide attempts
All of the following except __ can assist with collaborative risk mitigation planning: 3 step safety plan Social supports Activities for the rest of the day Steps for means reduction
Activities for the rest of the day
Exposure to Agent Orange can cause a multitude of health problems. How does this relate to mental health? Veterans with chronic illnesses often have co occurring mental health issues Serious medical conditions can cause mental illnesses such as depression and anxiety Serious physical illnesses can cause alienation, loneliness, and feelings of being a burden Chronic and debilitating physical illness increases suicidal risk All of the above
All of the above
How does a responder engage in process driven engagement? Displaying empathy or "putting yourself in the shoes of the caller." Providing reflective listening to explore more of the caller's story Detecting non verbal cues and identifying caller's emotional shifts Assessing & exploring suicidal ideation, means, and intent as trust is established & maintained All of the above
All of the above
Monthly Individual 1:1 Meetings with Frontline Staff involves the following: Crisis Debriefing & Support: processing calls, readiness & resiliency Self Evaluations for Annual Performance Appraisal (both mid year review and end of fiscal year) Review Individual Development Plans (IDP) for career development All of the above
All of the above
When conducting a suicide risk assessment, Responders are required to ask about___________ Past suicide attempts Current suicidal ideation Past suicidal ideation All of the above
All of the above
When speaking with a Veteran about Moral Injury, what are some things you should be listening for? Emotional numbing Shame Suicidal ideations All of the above
All of the above
Which of the following are other terms associated with the diagnosis, PTSD. Post Traumatic Stress Battle Fatigue Shell Shock All of the above
All of the above
Which of the following potential pitfalls should you avoid when creating a risk mitigation plan with a Veteran? Relying on future orientation too heavily Leaving steps open to interpretation Focusing on resources to assist them with current presenting issues All of the above None of the above
All of the above
You can contact the Employee Assistance Program (EAP) via: Web: www.FOH4You.com and click "Enter Site" Phone: (800) 222 0364 | (888) 262 7848 (TTY) 24/7 All of the above
All of the above
You may be more likely to experience job burnout if... You feel you have little or no control over your work You try to be everything to everyone You work in a helping profession, such as health care, counseling or teaching You identify so strongly with work that you lack a reasonable balance between your work life and your personal life All of the above
All of the above
When contacting the VCL, Callers can be in the midst of a flashback or just awoken from a nightmare. Which is an inappropriate response? Talk slowly and clearly Say their name to bring them present with you Let them know they are not in any danger, even though it may feel like it Assess for suicide as quickly as possible
Assess for suicide as quickly as possible
Resiliency is the ability to withstand, recover, and grow in the face of stressors and changing demands (Institute of Medicine, 2013). When is VCL frontline staff able to take 15 minutes at work to decompress? At the beginning of shift/tour After lunch At random At the end of shift/tour
At the end of shift/tour
Reflective listening can help the Responder in a call for all the following EXCEPT: Highlight or rephrase what was said. Can get the Veterans to state arguments for change Validate what the Veteran is saying Avoid deeper discussions about the caller's concerns
Avoid deeper discussions about the caller's concerns
Warrant officers are highly specialized experts in their field. Warrant officers are in all branches except: A. Navy B. Air Force C. Marine Corps D. Army
B. Air Force
Moral Code is an element of Military Ethos. What is a VULNERABILITY Veterans or Service Members might face related to Moral Code? A. Being understanding of those who might have a different moral code B. Feeling frustrated and betrayed when others fail to follow moral code C. Having an internal moral compass to choose right over wrong D. Easily aligning their moral code to those of civilians
B. Feeling frustrated and betrayed when others fail to follow moral code
Which branch of the military refer to themselves as "Soldiers?" A. The U.S. Marine Corps B. The U.S. Army C. The U.S. Army and the U.S. Marine Corps D. The National Guard
B. The U.S. Army
What is the first step when a Caller requests to speak with a Responder of a gender different than yours? A. Cold transfer your Caller to a co worker B. Validate the Caller's apprehension and reluctance to speak with you C. Deny the transfer D. Contact a supervisor for approval to transfer your caller
B. Validate the Caller's apprehension and reluctance to speak with you
This minority group has grown to make up nearly 15% of all Service members since WWII. A. African Americans B. Women C. Hispanics D. All ethnic minorities
B. Women
Reflective listening does NOT allow the caller to: Feel connected and understood Reflect upon their current situation Be told exactly how to proceed by the Responder Experience validation of their feelings
Be told exactly how to proceed by the Responder
What are the pitfalls related to Military Ethos? A) Overworked, high standards, and relationship problems B) Long work hours, and underpaid C) Loss, shame, guilt, and betrayal D) A greater alignment between Military culture and Mental health culture
C) Loss, shame, guilt, and betrayal
Choose the best response to the caller's statement: "I should not have been drinking that night and I should not have been out alone. The rape is all my fault. A. "You could not have known this would happen to you." B. "Yes, drinking alcohol increases your risk of being assaulted." C. "It sounds like you carry around a lot of guilt about this and think about how you could have done things differently." D. "Yes, going out alone makes you a target."
C. "It sounds like you carry around a lot of guilt about this and think about how you could have done things differently."
As an element of Military Ethos, a STRENGTH of Selflessness is? A. Only looking out for yourself B. Placing your safety above others C. Placing the welfare of others above one's own welfare D. None of the above
C. Placing the welfare of others above one's own welfare
"You're not willing to think about quitting altogether and you can see that there are some real problems here." Is an example of which element of OARS: A. Open ended Question B. Affirmation C. Reflection D. Summary
C. Reflection
When one has biases and assumptions related to military ethos, it is important to: A. Ignore them B. Let the Veteran or Service member know you cannot help them because of our bias C. Understand the bias that we have so we can make sure we do not bring them into our role here at the VCL. D. Share our views with the Veterans and Service Members for our own benefit
C. Understand the bias that we have so we can make sure we do not bring them into our role here at the VCL.
You are more than 5 minutes late for the start of your shift due to computer issues, what is the first thing you should do? Continue to attempt to log in and do nothing else Call your site sick line and let them know you are having computer issues Notify EET that you are late due to computer issues Email the Training supervisors from your personal computer
Call your site sick line and let them know you are having computer issues
Which is of the following is a Cheerleading Statement from the Responder? Caller: "If I'd taken my service dog to the vet, he wouldn't have died. It's all my fault." Responder: "You couldn't have known that at the time." Caller: "I'm tired of my job." Responder: "It sounds like you're unhappy with work." Caller: "I've never attended therapy." Responder: "Would yo9u like to speak with a therapist?" Caller: "This is my first time calling the VCL." Responder: "It took a lot of strength for you to call today."
Caller: "If I'd taken my service dog to the vet, he wouldn't have died. It's all my fault." Responder: "You couldn't have known that at the time."
Motivational Interviewing (MI) draws heavily on the ideas generated by which 20th century psychologist? Aaron Beck Carl Rogers Carl Jung Erik Erikson
Carl Rogers
The _________________ approach identifies the helper as a partner that works collaboratively to promote an environment that is conducive to change. Jungian Client centered Freudian Bio psycho social
Client centered
What factors contribute to change? Sympathy, therapeutic relationship, client hope and expectancy, clinician genuineness Client characteristics, unconditional positive relief, therapeutic technique, and client hope Client characteristics, therapeutic relationship, therapeutic techniques, client hope and expectancy Therapeutic relationship, client characteristics, empathy, rapport
Client characteristics, therapeutic relationship, therapeutic techniques, client hope and expectancy
CATS is change talk that is associated with the action stages of change. What does the "C" represent? Contract Commitment Collaboration Connection
Commitment
Which of the following are examples of unconscious thinking patterns that negatively affect how Responders connect with callers? [SELECT ALL THAT APPLY] Compassion fatigue (i.e., irritation or anger towards callers, lack of empathy and concern) Being aware of implicit bias and its impact on calls and using this information to remain neutral (i.e., increased call engagement and connection with callers) Engaging in an interrogation style approach to engage callers (i.e., over use of question/answer interaction style, overuse of closed ended question versus open ended questions) Demonstrating cultural competency during the interaction (i.e., addressing a caller with their preferred pronouns; he/him, she/her.)
Compassion fatigue (i.e., irritation or anger towards callers, lack of empathy and concern) Engaging in an interrogation style approach to engage callers (i.e., over use of question/answer interaction style, overuse of closed ended question versus open ended questions)
Which of the following is included in unconditional positive regard? Curiosity, showing care and concern, and validating concerns Congratulating callers on not having current SI thoughts Assuring callers that safety plans will interrupt suicidal thoughts Thanking caller for not attempting to end their life
Curiosity, showing care and concern, and validating concerns
What are some of the impacts of MST? A. PTSD B. Substance Abuse C. Suicidal Ideation D. All of the above
D. All of the above
What are some reasons MST may be under reported? A. Survivors' fear of repercussion or punishment by chain of command B. Survivors' feelings of guilt and shame C. Survivors' fear of being blamed for their trauma D. All of the above
D. All of the above
Which of the following are reasons why military ethos impacts individuals from seeking help? A. Stigma and perceptions of stress problems as weaknesses B. Lack of confidence in mental health providers, and a lack of understanding of military culture with civilian providers C. Reluctance to report Military sexual trauma. D. All of the above
D. All of the above
_________________ refers to an ability to interact effectively with people of different cultures A. Cultural Sensitivity B. Diversity C. Cross Culturalism D. Cultural Competence
D. Cultural Competence
Military Ethos DOES NOT include which of the following: A. Emphasis on Teamwork B. A reinforced deep sense of loyalty to fellow service members C. The spirit of a culture, era or community as manifested in its beliefs and aspirations which are learned in basic training and reinforced throughout military service D. Emphasis put on service members as individuals who do not need to be concerned on the greater good of their units
D. Emphasis put on service members as individuals who do not need to be concerned on the greater good of their units
Excellence is an element of Military Ethos. What is a VULNERABILITY Veterans or Service members might face related to Excellence? A. Working hard to be effective in any situation B. Pressuring their peers to work overtime C. Understanding they must be the best at everything they do D. Feeling ashamed of or not acknowledging imperfections
D. Feeling ashamed of or not acknowledging imperfections
In Civilian Culture, emphasis is on _______________. In Military Culture emphasis is on _______________. Select the correct answers to fill in the blanks A. The collective, the individual B. Self reliance, the collective C. The collective, self reliance D. The individual, the collective
D. The individual, the collective
Which acronym represents Preparatory Change Talk? CAT DARN SPC OARS
DARN
When helping a third party caller concerned for a loved one experiencing PTSD, responders should: Provide a thorough explanation of DSM 5 criteria for PTSD Focus on the 3rd party's well being in order for them to support the Veteran Encourage them to tell the Veteran to call Deal with the current crisis as you would normally, offer to reach out to the Veteran, and provide additional resources for third party callers.
Deal with the current crisis as you would normally, offer to reach out to the Veteran, and provide additional resources for third party callers.
As a responder on the phone, you may hear many stories involving past trauma, and respond to a Veteran in active crisis during a flashback. All of the following are appropriate responses to provide to the Veteran with this concern, EXCEPT: Information on PTSD Coach, PTSD Family Coach Guided deep breathing exercises Determining with the Veteran that they have a diagnosis of PTSD Grounding techniques to focus on the moment
Determining with the Veteran that they have a diagnosis of PTSD
Which of the following is NOT found in the Motivational Interviewing theory? Directive Client centered Autonomy Empathy
Directive
Which of the following factors may have significant effects on military cultural identity? A. Religion B. Age C. Race D. Ethnicity E. All of the above
E. All of the above
Why is engagement a critical component to VCL's approach to crisis intervention? [SELECT ALL THAT APPLY] Effective engagement is the foundation to accurate risk assessments. Effective engagement provides a safe, trusting, empathic, and nonjudgmental environment for callers to discuss their crisis or stories. It allows callers can receive advice from Responders when they are in crisis. It allows Callers to receive continued therapy at the VCL.
Effective engagement is the foundation to accurate risk assessments. Effective engagement provides a safe, trusting, empathic, and nonjudgmental environment for callers to discuss their crisis or stories.
Which Well VCL dimension includes the following components: Access to Employee Assistance Program (EAP), Postvention resources, Readiness & Resiliency, Peer Groups, Wellness Coaches, Positive Affirmations / Inspirational Quotes, Celebration of Staff Birthdays & Anniversaries, and VA All Employee Survey. Physical Emotional Social Environmental
Emotional
Who is the point of contact (POC) for any questions regarding the Policy for Absence and Leave? Training Team members Supervisor Workflow Coordinator Employee Experience Team
Employee Experience Team
The characteristic spirit of a culture, era, or community as manifested in its beliefs and aspirations can be defined as: Ideology Military Culture Ethos Spirituality
Ethos
The following phrase most closely matches which MI process, "What has you feeling like a change might be necessary?" Engagement Focusing Evoking Planning
Evoking
The following are recommended strategies to manage job related stressors. [SELECT ALL THAT APPLY] Exercise, healthy living and appropriate sleep Cynicism Identifying, managing, and tracking the stressors that contribute to job burnout Seeking Support
Exercise, healthy living and appropriate sleep Identifying, managing, and tracking the stressors that contribute to job burnout Seeking Support
In order to maintain readiness within the scope of our employment we need to take care of ourselves. The VCL Wellness Program is a resource to assist employees when they ___________________? Have questions about VCL SOPs Experience Compassion Fatigue Have Time/Leave inquiries All the above
Experience Compassion Fatigue
Vicarious Trauma can be defined as: Being triggered by an event or story that may be related to your own personal history Self destructive behavior Becoming calloused over time due to continued exposure to trauma Experiencing negative emotions as a result of hearing trauma stories or empathetic engagement with people in crisis.
Experiencing negative emotions as a result of hearing trauma stories or empathetic engagement with people in crisis.
True or False: Responders are required to assess for substance use on every call taken.
False
True or False: The majority of Veterans have served in combat.
False
True or False: When Veterans talk about suicidal ideation and reasons for dying, we should ignore them and focus on reasons for living. True False
False
VCL Responders are not able to transfer an MST caller to another responder. True or False ?
False
Within the scope of the work that we do at the VCL, it is not critical that employees have strong self care practices at home in addition to what VCL's Employee Wellness Program offers within the workplace. True or False ?
False
True or False: You can receive guidance from a Workflow Coordinators regarding complex clinical questions
False Its your Shift Supervisor
Engagement can be defined as: [SELECT ALL THAT APPLY] Having a behavioral component defined as the result of the interaction between the client and practitioner. The inability to develop rapport, unhealthy connections, and an exchange of negative emotions. Responders using sympathy as the main skill to connect with a caller/chatter/texter Responders using specific skills to engage with caller in a process driven approach
Having a behavioral component defined as the result of the interaction between the client and practitioner. Responders using specific skills to engage with caller in a process driven approach
There are 4 steps to the MI Process (Engaging, Focusing, Evoking, and Planning). Which statement coincides with the Focusing step? It involves more than just being nice to the client. Helps both Veteran and Responder identify clear goals and outcomes. Involves both developing a commitment to change and formulating a specific plan of action. Elicits the client's own motivations for change.
Helps both Veteran and Responder identify clear goals and outcomes.
Veterans often struggle with negative thoughts like thinking what happened is their fault or that the world is very dangerous. How does Cognitive Processing Therapy (CPT) help a Veteran who is having these thoughts after experiencing trauma? Identify and change the thoughts Remove the thoughts Increase positive feelings Increase positive thoughts
Identify and change the thoughts
When assessing for violence, a technique that can be used to open up and encourage Focus to engage in dialogue is __________. Asking about access to means to harm others Listening to Focus' story and what led them up to this point. Talking about how this would impact their loved ones Asking intent behind homicidal ideation
Listening to Focus' story and what led them up to this point.
Which of the following peer groups are a leaderless and structured peer group that have books or work oriented articles for discussion? Peer Process Groups Literature Review Groups Wellness Peer Groups Fitness Peer Groups
Literature Review Groups
Moral Injury is defined as: Lack of morals Being afraid to speak up Loss of belief in one's ability to behave justly None of the above
Loss of belief in one's ability to behave justly
Which of the following is true about Motivational Interviewing (MI) in relation to Suicidal Ideation (SI)? MI is the only intervention we should ever use MI states that we should never enact an Emergency Dispatch to preserve autonomy MI should be an adjunct to more intensive treatment We can't do a risk assessment because we are reflecting so much
MI should be an adjunct to more intensive treatment
Which policy outlines the parameters that must be met to be successful as a new Trainee at the VCL and move onto the next phase of training? VCL Code of Conduct Absence and Leave Policy New Employee Orientation Expectations Memo Telework Agreement
New Employee Orientation Expectations Memo
Self Care is ___________ selfish indulgence A cure for mental health issues Only for people with poor mental health None of the Above
None of the Above
When engaging in risk mitigation/safety planning, it is important to utilize______ for engagement. Focusing on specific questions to ask. Keeping the safety plan future oriented focused in order to foster hope within the caller. OARS Encouraging pursuit of resources provided to assist further
OARS
Which of the following are risk factors for violent behavior? Role instability Victim of abuse or mistreatment Being a veteran Only A and B All of the above
Only A and B
Which of the following are warning signs for increased risk of suicide. [SELECT ALL THAT APPLY] Past suicidal thoughts Increased substance abuse Marriage Feeling trapped Lack of goal setting Withdrawing Dramatic mood changes Giving items away.
Past suicidal thoughts Increased substance abuse Feeling trapped Withdrawing Dramatic mood changes Giving items away.
Which of the following is NOT an evidence based treatment option for PTSD? Prolonged Exposure Therapy Personalized Recovery Oriented Services Cognitive Processing Therapy Eye Movement Desensitization and Reprocessing Therapy
Personalized Recovery Oriented Services
What are the three major service lines of the Veterans Crisis Line (VCL)? Emergency Dispatch, Facility Transport, Suicide Prevention Coordinator Phone, Chat, Text Medora, SharePoint, VATAS Veterans Health Administration (VHA), Veterans Benefit Administration (VBA) and National Cemetery Association (NCA)
Phone, Chat, Text
Which of the following is the best way to assist a Veteran wants help submitting a claim for exposure to hazardous materials and the physical illnesses that exposure may have caused: Submitting a consult to Ebenefits for them Transfer them to the Veterans Benefits Administration Provide information about Veterans Service Officers in their area or submit an SPC request if they are also experiencing mental health concerns. Provide them with the contact information for their local VFW
Provide information about Veterans Service Officers in their area or submit an SPC request if they are also experiencing mental health concerns.
A Responder receives a call from a retired firefighter, but he is not a Veteran. He shares that he has frequent nightmares about burn victims. The appropriate response from the Responder should be: Transfer the firefighter to his local crisis line Use psychoeducation to inform the firefighter that he has PTSD Provide support to the caller regardless of his Veteran status Ask the firefighter to discuss his memories in more detail as a form of Prolonged Exposure Therapy
Provide support to the caller regardless of his Veteran status
"Continuing the paragraph" is a reflective statement used by Responders to? Assume the meaning behind what a caller is saying Reach past the content provided and expand on it without reaching too far Interject when a caller expresses harmful thoughts Avoid conversations about desires or reasons to die
Reach past the content provided and expand on it without reaching too far
Which of the following is NOT in the DSM 5 for potential causes of PTSD? Direct exposure to a trauma Witnessing a trauma Learning that a relative or close friend was exposed to a trauma Seeing a trauma in a television show or film
Seeing a trauma in a television show or film
If you experience SI or mental health symptoms as a result of job related or other stressors, which of the following should you do? Seek Immediate Support Ignore the issue, it will pass Keep it confidential because it could result in job termination Decompress with a warm drink
Seek Immediate Support
The system generator used by the VCL to describe a caller's current risk is _____________ Suicide risk assessment Self Directed Violence Classification System Decision Tree System Risk Mitigation
Self Directed Violence Classification System
The Main hub for VCL communications is: Medora SharePoint Cell phones Outlook
SharePoint
All of the following are potential indicators that a caller is experiencing signs of post traumatic stress disorder related flashbacks, EXCEPT: Irritable or aggressive behavior Sharing experiences from their military service Exaggerated startle response Self destructive, hostile behavior
Sharing experiences from their military service
Which of the following are considered identifiable information? (SELECT ALL THAT APPLY) Hair and eye color Social security number URL/IP address Full face images of individuals Finger or voice prints
Social security number URL/IP address Full face images of individuals Finger or voice prints
Which of the following statements regarding suicide is NOT true? Post intervention focuses on individuals who are injured by self directed violence or affected by another's suicide. The most common methodology used for female veterans to die by suicide is a firearm. Suicide and suicide attempts are accurately reported to the CDC, reflecting up to date information. Suicide is the 4th leading cause of death for ages 18 to 65.
Suicide and suicide attempts are accurately reported to the CDC, reflecting up to date information.
Postvention is the intervention conducted after a suicide, largely taking the form of support for the bereaved (family, friends, professionals, and peers). True False
True
Selflessness, Loyalty, Stoicism, Moral Code, and Excellence are elements that make up Military Ethos. These elements help protect Service Members but also can increase their vulnerability to psychological/physical health problems. True or False.
True
Stoicism in Military Ethos is the display of toughness and the ability to endure hardships without complaint. True or False.
True
The perpetrator of the sexual assault is not a factor in defining a survivor's MST. True or False ?
True
True or False: Empathy, body language/presentation, unconditional positive regard, and client centered support are the main tools responders can use to connect with callers. True False
True
True or False: When addressing suicide, it is important to remember that it requires three approaches: prevention, intervention, and post intervention.
True
True or False: When assessing for self directed violence, three key components for assessment are imperative: thoughts, behavior, and injury.
True
To ensure the safeguarding of confidential information and privacy in your workspace, you should: Type notes on your government computer, have your station in a private area where no one can see your screens or hear you, ensure you are locking your computer whenever you leave your desk Take notes on paper and throw them in the trash at the end of your shift, use only your laptop and not the monitors, ensure the room you are using is soundproof. Leave your PIV badge in the computer when you log off or go on breaks, do not lock the computer screen. Keep the room your computer is in locked at all times.
Type notes on your government computer, have your station in a private area where no one can see your screens or hear you, ensure you are locking your computer whenever you leave your desk
What VISN do you use when logging into VCL applications? VISN 7 VISN 15 VISN 2 Whatever VISN you are located in.
VISN 2
The Veterans and Military Crisis Line operates under the: Veterans Benefits Administration Veterans Health Administration National Cemetery Association Department of Defense
Veterans Health Administration
Which of the following is NOT true about client ambivalence? It is normal It is fluid It is nonlinear We shouldn't talk to clients about it
We shouldn't talk to clients about it
One _________ , on each shift at every location is designated to interact with staff, promote healthy living, gauge burnout, and boost morale. Workflow Coordinator Workforce management staff Suicide Prevention Coordinator Wellness Coach
Wellness Coach
How can a smile be recognized during a phone conversation? When the Responder hears a caller's tone of voice become more positive and friendly. When a Responder hears a caller speak in a rapid and pressured tone of voice. The caller displays anger and yells at a responder. The caller cries, while sharing life stressors.
When the Responder hears a caller's tone of voice become more positive and friendly.
When you are having issues with your computer or account access which icon should you use to fill out a form for assistance Your IT Attachmate SharePoint Medora
Your IT
