NR222 Non-Therapeutic Communication

Review the following interaction, then answer the question. ​ Client: Can you call someone to fix my TV?​ Nurse: Let's go and see what the cafeteria is serving for lunch. ​ ​What non-therapeutic communication technique(s) is/are Jeffrey using with this client? 1. Changing the subject​ 2. Aggressive response ​ 3. Sympathy​ 4. Giving personal opinions

1

Review the following interaction, then answer the question. ​ Client: Seriously! I need the TV fixed.​ Nurse: What did you do to it?​ Client: I did not do anything to it.​ Nurse: You did not do anything to it. ​ Client: Why do you not believe me?​ Nurse: Of course, I believe you. Why wouldn't I believe you? What non-therapeutic communication techniques is Jeffery using with this client? Select all that apply. ​ 1. Asking for explanation​ 2. Defensive response​ 3. Sympathy​ 4. Changing the subject​ 5. Parroting ​

1, 2, 5

Which communication techniques are considered non-therapeutic? Select all that apply.​ 1. Disapproving 2. Clarifying 3. False reassurance 4. Active listening 5. Summarizing

1, 3

For each statement, identify if the statement is therapeutic or non-therapeutic. 1. "The loss of a limb is a major change. Would you like to talk about how you are feeling?" 2. "You have been very courageous while fighting cancer. I believe you will find a way to face the surgery." 3. "Why have you never had a child?" 4. "You've told me that you are ready for discharge, but you still seem hesitant." 5. "Tell me more about the pain you are feeling." 6. "You can't win them all."

1. Yes 2. Yes 3. Not 4. Yes 5. Yes 6. Not

Select the correct non-therapeutic technique to match each statement. 1. "If I were you, I would take a leave of absence from work." 2. "It's time for your medications. We can talk about your concerns about discharge later." 3. "I'm sure your test results will be normal." 4. "I'm so sorry for the loss of your father. You must be devastated." 5. "You should not stop your cancer treatments." 6. "We would never intentionally withhold your medication." 7. "How can you say that you are in pain? You are texting on your phone."

1. giving advice 2. changing the subject 3. False reassurance 4. Sympathy 5. Disapproval 6. Defensive Response 7. Arguing

Jeffery Phillips (pronouns he/him) is a registered nurse working in an assisted living facility. Today, he is caring for a resident that he has known for several months who seems agitated and angry.​ In which phase of the therapeutic relationship does this occur? 1. Termination 2. Working 3. Pre-interaction​ 4. Orientation

2

Which communication technique involves repeating the client's exact statements word for word?​ 1. Changing the subject​ 2. Parroting​ 3. Paraphrasing​ 4. Passive response​

2

Review the following interaction, then answer the question. ​ Nurse: What is wrong with you today?​ Client: I messed up the TV in my room. ​ What non-therapeutic communication technique is Jeffrey using with this client?​ 1. Giving personal opinions 2. Asking personal questions​ 3. Asking for an explanation​ 4. Arguing ​

3

Review the following interaction, then answer the question. ​ Client: I need it fixed now. I can't watch the news.​ Nurse: I'm sure it is just the batteries in the remote. Don't worry about it. ​ ​What non-therapeutic communication technique is Jeffery using with this client?​ 1. Arguing​ 2. Passive response​ 3. Disapproval​ 4. False reassurance​

4

John is talking to Tim and states, "Tim, you should quit your job if you are so unhappy."​ This is an example of giving _______.

a personal opinion

A nurse is counseling a client about weight loss and suggests eliminating certain foods from the diet. The client refuses this advice stating, "But those are some of my favorite foods. I will not cut out those foods!" The nurse responds with, "You must cut out those foods or your health will continue to decline."​ This is an example of __________.

arguing

A father is playing catch with his son. His son throws the ball high. The father says, "Come on son, that was a terrible throw." This is an example of _________.

disapproval

Non-therapeutic communication techniques __________ conversation and expression of feelings and causes ______ responses or behaviors in others .

discourage negative

Review the following interaction, then answer the question. ​ Nurse: It must be frustrating for your TV to not be working when you want to watch the news. Let me see if I can help you.​ Jeffery is displaying _______ toward the client, which is a ________ response.

empathy therapeutic

Tom says to Sally, "I'm not angry with you." Then Tom ignores Sally for the rest of the night. This is an example of _________.

passive response

A student says to another student, "I'm sorry that you did poorly on the exam. I'm so worried that you won't pass this class."​ This is an example of ________.

sympathy